What is Akita, and what problem is it built to solve?

It is a cloud-based customer success and account management platform designed to help businesses improve customer retention and engagement. It supports this work with tools for tracking customer interactions, monitoring customer health scores, and setting up automated workflows.

What languages does Akita support?

It supports 1 language: English.

What company sizes is Akita designed for?

It is designed for organizations across these company sizes: Self-employed 1–10 employees 11–50 employees 51–200 employees 201–500 employees

Which industries is Akita built to serve?

It is built to serve these industries: Computer Software Internet

Does Akita offer an open API, and what does it integrate with?

It offers an open API, which lets teams connect their own systems and workflows.

What support options are available, and is live/human support included?

Support options include email and help desk, chat, and a knowledge base.

What training resources are available to help teams get started?

Teams can get started with these training resources: Live online training Webinars In-person training Documentation

Akita Reviews 2026: Details, Pricing, & Features

Robert T.

Customer Success Representative

Mid-Market (51-1000 emp.)

1/15/2025

"Akita is a great tool, but believe we weren't using it to its full potential."

3.5/5

What do you like best about Akita?

Akita is pretty easy to navigate with the new user interface and made it easy to implement new playbooks and messaging. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com.

Ben W.

Manager of Customer Success

Mid-Market (51-1000 emp.)

9/22/2020

"Akita is great for helping me manage my tasks and gauge customer health"

4/5

What do you like best about Akita?

Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and Salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com.

Recommendations to others considering Akita:

Take time to go through the help documents. It may take extra time, but it is very valuable Review collected by and hosted on G2.com.

What problems is Akita solving and how is that benefiting you?

We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap. Review collected by and hosted on G2.com.

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