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Akeneo

Akeneo

4.4
(36)
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Akeneo is an open source Product Information Management (PIM) system designed for retailers looking for answers to their multichannel needs.

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Akeneo review by Derek L.
Derek L.
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"Great Interface for business users"

What do you like best?

I really appreciate the ability to setup very granular access and front-end displays. This capability facilitates sensible creation of business roles and procedures which can be easily adapting to changing needs and priorities. We will be using the programmable and customizable features much more in our second phase. Hoping they will prove robust and easy for a qualified developer to work with.

What do you dislike?

I disliked the the third-party contractor/consultant model, but have much better enjoyed working directly with Akeneo through the assigned Customer Success Manager. Hoping that the programmable aspects of the software are robust and easy to use. Jury's still out, but I'm hopeful!

Recommendations to others considering the product

Ensure you have a qualified data analyst and business analyst on staff to realize maximum value. The power of this thing really comes into play when you are able to connected it other systems, such as the ERP, and modify the business processes of the organization to fully utilize it.

What business problems are you solving with the product? What benefits have you realized?

Our primary purpose is to sit between our ERP and E-commerce platform. Since production launch we have had much better control of how our product data is displayed. We have been able to be much more responsive to our sales-driven operational culture. Our next phase will include utilizing the programmable rules and making better use of the CLI and connectors. We hope to put much more automation in place, making new product adds and data maintenance much easier and more error proof.

What Product Information Management (PIM) solution do you use?

Thanks for letting us know!
Akeneo review by Amit K.
Amit K.
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Verified Current User
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content

"Great PIM. Cannot be more happy!!"

What do you like best?

Akeneo is very intuitive to use. Sure there is some planning that is involved in how you would like to enhance the data, but once you do this. Updates are simple. Its definitely best in class. It enables us to keep different catalogs for different countries, house multi-lingual content etc. But the #1 benefit of this platform is the ease that this platform is adopted in the organization.

What do you dislike?

There are 2 gripes that are minor that I have.

1) Image field is great. However, having image gallery would be nicer. I have Image1...10 fileds to house all the images, but this should really have been simple media gallery to house all images for the product. I beleive this is in Enteprise edition, but not in community edition. Not big deal as there is work around.

2) Revision control system is excellent. However, when someone in team does bulk import using import profile, the creator of profile name shows in import when it should be the user's name. It makes it hard to troubleshoot and go back pin-point individuals who did update in bulk. This is helpful, only because when we want to know who changed the content (in error), we can help go back to that individual and train them.

Recommendations to others considering the product

If you need a flexible, robust and multi-lingual system this is by far the best in the market. The learning curve for average non-IT users is very easy too, so it will get adopted easily in any organization. This platform should be used as repository to house product content. This is best tool for organization that build the product content from scratch. If you need millions of data and really are not doing any transformation/cleaning up to this data, better to go with content syndicators like CNET, Etilize, Icekat etc. The product shines when you need to enhance the original data you got to create better content for your systems / customers.

What business problems are you solving with the product? What benefits have you realized?

Akeneo has transformed how we manage product data. We have central repository that can be used as to syndicate information to our partners, power our website and manage multi-language content. It is so easy that it requires minimal training and the bulk update/upload feature is nice to quickly fix stuff on hundred of SKUs. The revision control system is fabulous as we know when / what changed and who did this as well.

Akeneo review by Nicolas d.
Nicolas d.
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"A great tool to manage your product data"

What do you like best?

The tool is very easy to use. It has been designed to be hands on in a few minutes. The administration and the set-up is really very simple.

The fact that it's open source has also 2 main advantages : First a lower cost compared to the main competitors on the market. Second, you can easily make it evolve and adapt it to your company and organization. The custom entities enable you to manage data in addition to all the attributes that exist on the product.

What do you dislike?

Management of permissions is sometimes not very easy. Using a big number of languages makes things sometimes tricky to manage and the display on the screen can become fuzzy.

The standard mass import/export methods are not very user-friendly.

Merchandising functionalities would be also a very helpful additional feature.

Recommendations to others considering the product

Akeneo is really a great tool that can be used very quickly, whatever the size of your company. The best thing being that -unlike most IT tools- you may adapt the system to your own company's needs (organization and products) instead of adapting your company to the tool.

What business problems are you solving with the product? What benefits have you realized?

Collecting and centralizing product data for the company worldwide (more than 30 countries, 20 different languages). The target is to hold around 300K SKUs.

The main goal is to be able to distribute data to third-party systems (ERP, CRM, BI, Web) and to produce documents (catalogs, brochures, datasheets) both for internal use and for our costumers.

Akeneo review by Andrew F.
Andrew F.
Validated Reviewer
Review Source
content

"Open Source PIM Pleases End-Users and Developers"

What do you like best?

Akeneo has a really tough job -- how do you simultaneously cater to end-users that expect an intuitive experience managing products, while also keeping up with the demands and expectations of the Open Source software community?

I was most pleased that I didn't have to choose between a great experience and a great ability for my development team to build and customize as we needed. Overall flexibility of the platform was the key feature, as my organization was willing to shift rapidly in terms of merchandising and new product sets.

What do you dislike?

The off-the-shelf connector between Akeneo and our Ecommerce platform (Magento) that we used for the original integration did not perform, which resulted in a difficult and longer-than-usual integration. This connector was poorly designed, and Magento has since recommended another connector that is API-based.

What business problems are you solving with the product? What benefits have you realized?

For our end-users, we solved the problem of waiting for products to load, and to be saved -- changes made on the Akeneo platform were instant. Data imports worked. We were able to add over 50,000 products to our product catalog in a 3-4 month period.

Akeneo review by Joseph O.
Joseph O.
Validated Reviewer
Review Source
content

"A Better Interface for a Better Experience"

What do you like best?

Akeneo's out-of-the-box experience is straight-forward and intuitive enough for users of varying technical expertise to grasp with ease. As one digs deeper into the more advanced features, queries, exports, etc., it allows even greater efficiency.

What do you dislike?

I had wished for a way to more easily change the format of columns. For example, changing a "text" column to one with limited options, it would be beneficial for Akeneo to make a list of the unique values and convert that data.

Recommendations to others considering the product

This PIM helped our employees feel more comfortable about the product information process thanks to the intuitive interface. If you are looking for a "first PIM" to get your company comfortable, I would highly recommend Akeneo.

What business problems are you solving with the product? What benefits have you realized?

As the world turns to online shopping, being able to export product data faster than the competition can be the difference between making the sale or being the secondary option. Akeneo allowed for faster data manipulation, quicker exports, and even allowing customers access to our system with their own custom set of permissions.

Akeneo review by Amandine M.
Amandine M.
Validated Reviewer
Verified Current User
Review Source
content

"My best project"

What do you like best?

Akeneo was easy to implement and there is always new features

It is a user friendly interface and the training was very short for the users as they understand very quickly how to interact with it

What do you dislike?

We had some problems with the performances

You need to add specific develoments to cover the needs but when there is a new version release, it is not that simple to follow Akeneo as it takes time and money

Recommendations to others considering the product

akeneo has a lot of partners to help you build the best project

What business problems are you solving with the product? What benefits have you realized?

Now we can publish a website with emotionnal and technical datas

We started from nothing and very quickly we were able to have a good enrichment of our products

Even our suppliers were happy to help us on the tool

Akeneo review by Matthias A.
Matthias A.
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content

"Easy to use and nice features!"

What do you like best?

I really like the easy UI. It helped our employees find their way in the PIM very fast.

What do you dislike?

Some features seem unfinished and therefore are not usable for us. Also, we had a few major bugs with some older version when working on Associations which made them practically useless.

Recommendations to others considering the product

Be sure to setup the basic settings (e.g. Channels, Categories, etc.) correctly and according to your business needs.

What business problems are you solving with the product? What benefits have you realized?

We used to have 7 different product databases and were able to merge all of them into one. Instead of working on the same product 7 times in 7 different database with 7 different people, we now have 1 person who does all of it in one step on one plattform on one SKU

Akeneo review by Michael S.
Michael S.
Validated Reviewer
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content

"Excellent Product Management for All!"

What do you like best?

Akeneo has provided us a solid platform to build out our product information in an efficient and scalable way that far exceeds the capabilities of our other systems which do not have PIM as a primary (or secondary) focus. Additionally, the flexibility to customize and add functionality to the platform while maintaining easy upgradability is key to allowing us to put in the place the rules we need based on our specific product info.

What do you dislike?

As with any primary system that handles a large amount of specialized data, the customizations needed take time and effort to properly build out, test and improve upon to fully realize the system's potential. This is not a problem with Akeneo itself, but just a process that must be gone through thoroughly to best use the system.

Recommendations to others considering the product

Go through a demo first off but then, for easy of implementation, make sure you have detailed requirements for how you want products, categories and data well thought out so you can best take advantage of the various things that the system offers.

What business problems are you solving with the product? What benefits have you realized?

Our primary inventory system does not have much in the way of actual product management capabilities beyond the basics needed for inventory control and certainly cannot fulfill the needs for web site display or other channels. Adding all this information as well as deriving certain attributes from what exists within the inventory system was a time consuming and manual, error-prone process. Akeneo has helped to add in routines and processing that can be accomplished automatically so that we can focus on adding in additional data that truly adds value.

Akeneo review by Arnaud B.
Arnaud B.
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Verified Current User
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content

"A very good tool with an editor "customer centric""

What do you like best?

Akeneo is a very customizable solution, user friendly with regular updates and new features.

What do you dislike?

Akeneo is lacking a few native features such as email alert or custom tooltip to describe the information fields but with an integrator help we made this additional features for ourself !

What business problems are you solving with the product? What benefits have you realized?

With akeneo we focuse our product informations and media in one place with multilingual context and we are able to automatically send them in all our websites

Akeneo review by Emmanuel C.
Emmanuel C.
Validated Reviewer
Review Source
content

"Akeneo for Web and App'"

What do you like best?

UX is great

easy to customize exports -> not much time required for largely custom content

All in all, akeneo allows us to save a lot of time managing our product catalog over our 2 channels

What do you dislike?

went throuh a lot of bugs in the beginning.. Now it is stable

A few improvements (already told to akeneo team) in order to improve assets management.

Recommendations to others considering the product

Costy, but ahead of competition

What business problems are you solving with the product? What benefits have you realized?

As said above, we save a lot of time. Our catalog is more consistent than ever, and in 3.5 different languages.

We have a (very) small team who is only very partially dedicated to our PIM, and still, catalog is consistent.

Akeneo review by Aymeric M.
Aymeric M.
Validated Reviewer
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Une source d'information fiable pour tous les canaux de communication de vos produits"

What do you like best?

Un socle technique robuste qui peux supporter des bases produits tant complexe par leurs structures que volumineuses par le nombre de leurs produits.

Une interface utilisateur simple et efficace pour impliquer facilement tous les services de l'entreprise dans la saisie et les mises à jours des informations produits.

Pensé, développé, optimisé pour le marketing multicanal : Catalogues print, E-commerce, Marketplace, Mobile, ...

What do you dislike?

Quelques fonctions utiles dans un PIM sont encore en cours de développements.

Recommendations to others considering the product

Faire appel a un intégrateur certifié pour le projet de mise en place

What business problems are you solving with the product? What benefits have you realized?

Qualité de l'information produit.

Implication de tous les services dans la saisie.

Production des catalogues print.

Akeneo review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source
content

"An open and customizable PIM"

What do you like best?

It's easy and very friendly to use.

The Mass edit helps use to save a lot of time.

What do you dislike?

The dashboards need to be more detailed.

Recommendations to others considering the product

To configure very well the PIM, the most important part is to think about the Product Modeling.

After the creation of the attributes, I recommand to test the performance when using Mass Edit.

Actually, there is no verification of simultaneous access. The last user that saves the product will over ride the values.

What business problems are you solving with the product? What benefits have you realized?

The client needs a centralized database with all product information. Now the information are not more stored in excel file.

Akeneo review by Agency
Agency
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Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Open source PIM"

What do you like best?

- fits well to Enterprise user needs

- modern interface

- great out of the box feature set

- malleable

What do you dislike?

So far nothing. They've been a great partner and a great application to work with.

Recommendations to others considering the product

Find a partner to support with the implementation

What business problems are you solving with the product? What benefits have you realized?

- managing product information using a tool made to handle the data and present it back in a way that makes sense

- no longer using excel to manage product data

- create a informational flow for the product data to get enriched

Akeneo review by Agency
Agency
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Akeneo est un produit stable et innovant répondant aux problématiques du catalogue."

What do you like best?

- Teamwork Assistant

- Design

- Product grid

- Export builder

- API

- PAM

What do you dislike?

- Ux sur la grille produit. Impossible de comprendre comment sélectionner des produits sans passer dessus et impossible de comprendre comment faire des actions de masses sans sélectionner des produits.

What business problems are you solving with the product? What benefits have you realized?

- Problème d'organisation des équipes internes chez le client.

- Gain de temps dans l'enrichissement produit

- Maitrise de l'enrichissement produit pour le client.

- Centralisation de l'information entre les fournisseurs et le client

Akeneo review by Cormac h.
Cormac h.
Validated Reviewer
Review Source
content

"Good for managing large product catalogues"

What do you like best?

Easy to import changes. Easy to add your products from multiple suppliers. Good connectors for Magento. Slack team is very helpful.

What do you dislike?

Updating to newer versions is a hassle. New ui is not intuitive. Akeneo 2 far more server demanding than Akeneo 1. Countless bugs. Requires a lot of third-party assistance to keep running. Outdated documentation.

What business problems are you solving with the product? What benefits have you realized?

We use Magento and it allows us to quickly manage our product information before pushing changes to Magento.

Akeneo review by Raphael S.
Raphael S.
Validated Reviewer
Verified Current User
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content

"The best PIM in the world"

What do you like best?

The simplicity , the ergonomic interface , the advanced functionality

What do you dislike?

Nothing . Everything is good . Maybe ther is too many update

What business problems are you solving with the product? What benefits have you realized?

20 peoples work on the same product database without any problem

Akeneo review by Agency
Agency
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Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Une plateforme technique fiable et à l'écoute des utilisateurs."

What do you like best?

- Stack technique

- User friendly

- A l'écoute de ses clients.

What do you dislike?

- Certains points d'ergonomie comme la selection des checkbox pour voir apparaitre les actions de masses

- La complexité de mise en place des product modèles à l'initialisation de Akeneo.

What business problems are you solving with the product? What benefits have you realized?

La gestion du catalogue produit non plus dans Magento mais dans Akeneo => Gain de temps car Magento avait de vrai lenteur dans le BO en version 1.X

Akeneo review by Max K.
Max K.
Validated Reviewer
Review Source
content

"Best Product Information Management tool out there"

What do you like best?

Well thought through informational model that allows me to reflect logical complexity of my product model. Very clean and simple user interface.

What do you dislike?

No out-of-the-box SSO functionality to 3rd party identity management. No way to embed UI of the product editor into other systems to integrate with 3rd party supplier management portals.

Recommendations to others considering the product

Definitely worth trying over other alternatives.

What business problems are you solving with the product? What benefits have you realized?

Product information management system.

Akeneo review by Michael B.
Michael B.
Validated Reviewer
Review Source
content

"A great way to manage product information"

What do you like best?

Akeneo was a great way to sort out a spreadsheet nightmare for an apparel brand with hundreds of products and multiple languages. The excel connector was handy and the bulk import made life easy, once all of the product information was tidied up at least. The fact that they state the community edition is forever free helped reduce any apprehension before trying it out. The fact that it can integrate with Magento was a major reason for choosing this solution.

What do you dislike?

The lack of user permissions when using the free version. But it's free, so I'd say that's understandable.

What business problems are you solving with the product? What benefits have you realized?

We needed to centralise and streamline product information generation and management using a browser based solution. Those goals were met.

Akeneo review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source
content

"Akeneo Developer"

What do you like best?

L'UI est très bien faite, il est simple d'utiliser Akeneo.

Le code est clair, bien organisé, et basé sur Symfony.

Le support est plutôt réactif.

What do you dislike?

Globalement les performances, tant à l'affichage que lors d'imports et d'exports.

Recommendations to others considering the product

Il faut être vigilent avec Akeneo lors des montées de version qui ne sont jamais simples à effectuer.

What business problems are you solving with the product? What benefits have you realized?

Akeneo s'intègre parfaitement dans les projets ecommerce en fournissant une brique de PIM convainquante

Akeneo review by Thibault V.
Thibault V.
Validated Reviewer
Verified Current User
Review Source
content

"Best PIM OpenSource solution"

What do you like best?

Variants product Management

Categorization

Workflow and proposals system

Import and export builder

What do you dislike?

Price of the license

Allow old and new filter system

What business problems are you solving with the product? What benefits have you realized?

E-commerce product import (Akeneo > Magento)

Product enrichment

Akeneo review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source
content

"Akeneo "

What do you like best?

La souplesse du produit qui se connecte à un ensemble de systèmes, facilite l'enrichissement et la conservation de la donnée quel que soit le système d'origine / de destination

What do you dislike?

Une amélioration mineure pourrait être de conserver les filtres de recherche.

What business problems are you solving with the product? What benefits have you realized?

La connexion à de nombreux systèmes. L'enrichissement de différents types de données par un ensemble d'utilisateurs aux droits différents, avec des projets différents, augmentant l'efficacité de l'enrichissement

Akeneo review by Bob R.
Bob R.
Validated Reviewer
Verified Current User
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content

"Looks good, but can be time consuming"

What do you like best?

The front end is visually appealing. Great use of CSS.

What do you dislike?

I found customization and bug troubleshooting difficult.

Recommendations to others considering the product

Akeneo is good if you’re willing to use it without any customization.

What business problems are you solving with the product? What benefits have you realized?

Product information management between coworkers.

Akeneo review by Guillaume S.
Guillaume S.
Validated Reviewer
Review Source
content

"PIM for All!"

What do you like best?

Akeneo PIM comes with a clear focus on what a modern PIM should be. No useless extra, but perfection where it matters and brings value.

What do you dislike?

The move to version 2.0 and SaaS was a harder step than expected in terms of "change management" for our customers, but now we know.

What business problems are you solving with the product? What benefits have you realized?

The solution helps solve many organizational mess with products data, with a great ROI.

Akeneo review by Javier B.
Javier B.
Validated Reviewer
Review Source
content

"Good PIM"

What do you like best?

- Easy to use, customisable and compatible with many platforms and technologies.

- Good for large teams and the ability to set specific user roles for each team member.

What do you dislike?

Code is not very tidy and difficult to customise sometimes. Also some bugs have been found when using MongoDb causing memory leaks.

What business problems are you solving with the product? What benefits have you realized?

Customising product attributes, adding new features and solving some bugs encountered

Akeneo review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source
content

"Review by a certified partner developer"

What do you like best?

Akeneo is a good solution very easy to use & user friendly.

For developers, the code is not complicated & it's possible to develop new features fastly using all symfony features.

The solution is not expensive for all provided functionalities.

What do you dislike?

The priorities should be reviewed. In fact, some customers can't use the application because of the global performances : for me, it must be an issue that to fix as soon as possible.

The interface is important but should not impact global performances.

Recommendations to others considering the product

Akeneo should review their priorities & improve global performances of the application.

What business problems are you solving with the product? What benefits have you realized?

As an integrator, I can't answer.

Akeneo review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Best PIM experience ever"

What do you like best?

Akeneo is thought to improve the work and the quality of the enrichment of our catalogues. The interface is simple without being simplistic. A real success at the disposal of the user experience

What do you dislike?

The search engine in the UI could be further improved

What business problems are you solving with the product? What benefits have you realized?

Improve catalog data quality and, by the way the end-user buying experience

Akeneo review by Administrator
Administrator
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content

"Akeneo PIM for Online Marketplace"

What do you like best?

Akeneo provides a user-friendly interface and is highly customizable. It was relatively simple to adapt to our business.

What do you dislike?

Some users have experienced performance issues, especially on older computers.

What business problems are you solving with the product? What benefits have you realized?

Akeneo helps us manage workflow, and allows us to have a single system of record for our product data.

Akeneo review by Administrator in Oil & Energy
Administrator in Oil & Energy
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"User Friendly Interface and Great Support"

What do you like best?

Akeneo has a user friendly UI, good support documentation and a great support team.

What do you dislike?

We don't have anything to complain about Akeneo so far.

What business problems are you solving with the product? What benefits have you realized?

We use Akeneo to enrich the content for our products on our website and printed catalog.

We are being more efficient and we are having more control over our process.

Akeneo review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"Next Generation Product Management"

What do you like best?

- Ease of use

- Phenomenal GUI

- Real partnership

- Gain in time

What do you dislike?

There should be a bigger difference between CE and EE in order to be able to persuade more customers. For us, the biggest shortcomings are PAM related. We'd like multiple download options (like bulk exporting products from the grid but for assets), multi lingual tags, descriptions, custom attributes...

What business problems are you solving with the product? What benefits have you realized?

- Faster time to market

- Better overall product overview

- Multiple supplier consolidation

- Co-working on SSOT

Akeneo review by Kyle M.
Kyle M.
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Verified Current User
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content

"Great PIM platform"

What do you like best?

Ease of use, setup and great customer support.

What do you dislike?

High cost of plugins and few premade additions available. But this could change with more 3rd party support for the application.

What business problems are you solving with the product? What benefits have you realized?

Trying to organize and consolidate product data along with images.

Akeneo review by Administrator
Administrator
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content

"Good, quick and intuitive product"

What do you like best?

I like UI of the product and the masse action which improve our productivity

What do you dislike?

I dislike the new product model that is not easy to understand

What business problems are you solving with the product? What benefits have you realized?

We solved problem about import Marketplace and enrichment for the products

Akeneo review by Agency
Agency
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Verified Current User
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content

"Best product data manager ever ! ;)"

What do you like best?

Easy ton install and configure - clear interface in different languages

What do you dislike?

Difficulty for specific developments when the native feature can't answer the needs

What business problems are you solving with the product? What benefits have you realized?

Omnicanal catalog management for our customers

More business ! :-)

Akeneo review by Executive Sponsor
Executive Sponsor
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Verified Current User
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"Simple way to manage your product catalogue"

What do you like best?

Akeneo is a very intuitive tool to simply manage your product catalogue.

What do you dislike?

It is not possible to have a product ownership and additional contibutor

What business problems are you solving with the product? What benefits have you realized?

we feed our e-shop catalogue with Akeneo data

Akeneo review by Consultant
Consultant
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content

"A dedicated PIM solution is becoming a must with the growth of AI and Akeneo is a perfect fit"

What do you like best?

OpenSource community version available for download and for customers seeking advanced features an enterprise offering is also available.

What do you dislike?

Some features for data export/import need to be better fleshed out however nothing that a customer cannot themselves fix due to the open source codebase.

What business problems are you solving with the product? What benefits have you realized?

Product classification, categorization, attributes enrichment, publication to various different channels.

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