Real time analysis of customer contacts in all customer service channels. Visualize the cost of unnecessary customer contacts, identify ownership of issues, discover trends and understand which customer segments are affected. All data in one easy-to-use dashboard. Unique AI-powered analytics Expose the inefficiencies causing the growing number of customer contacts – usually rooted at the organisations’ operational and system level, not in customer service. Aiwo is able to identify cost and value driving contacts, connect them to relevant issues and assign them to the correct business unit. Having this visibility gives you the opportunity to make faster and more focused improvements. Aiwo’s unique customer contact analysis is based on the academic theory of failure demand and native language analysis. Drive value across different roles and functions Aiwo’s real time dashboard allows you to build custom views according to the roles of your organisation. Users can easily filter or break down data according to their needs – business unit, service, segment, channel or even single messages. Enrich you own CRM or BI data through Aiwo export API.