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Aiwo Reviews & Product Details

Real time analysis of customer contacts in all customer service channels. Visualize the cost of unnecessary customer contacts, identify ownership of issues, discover trends and understand which customer segments are affected. All data in one easy-to-use dashboard. Unique AI-powered analytics Expose the inefficiencies causing the growing number of customer contacts – usually rooted at the organisations’ operational and system level, not in customer service. Aiwo is able to identify cost and value driving contacts, connect them to relevant issues and assign them to the correct business unit. Having this visibility gives you the opportunity to make faster and more focused improvements. Aiwo’s unique customer contact analysis is based on the academic theory of failure demand and native language analysis. Drive value across different roles and functions Aiwo’s real time dashboard allows you to build custom views according to the roles of your organisation. Users can easily filter or break down data according to their needs – business unit, service, segment, channel or even single messages. Enrich you own CRM or BI data through Aiwo export API.

Seller

Aiwo Digital

Discussions

Aiwo Community

Languages Supported

Danish, German, English, Finnish, French, Norwegian, Portuguese, Spanish, Swedish

Overview by

Jani Jokela (Ask me how I can turn all your customer communications into better experiences and bigger profits)

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Aiwo Reviews (4)

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AJ

Akshat J.

Software Engineer

Computer Software

Enterprise (> 1000 emp.)

3/14/2024

"Elevate analysis experience with Aiwo"

4.5/5

What do you like best about Aiwo?

It is effortless to use and provides good analysis and reports which is AI driven. I also like its filtering options related to data fields. It is easy to implement in any product with API integration which makes it super accessible and also make collaboration easy. Also the customer support helped us in initial configuration. It is good business intelligence tool and help us by providing accurate analysis. Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

It does not provide enough customisation options for dashboard otherwise there is nothing to dislike as I have been frequently using it for quite sometime and have not faced any issues so far. Review collected by and hosted on G2.com.

What problems is Aiwo solving and how is that benefiting you?

I generally use it to perform text analysis to gain better insights and also to do automation. It parameters for analyzing data is quite good compared to its compitition. Its export API option is really beneficial for data analytics as it saves us lots of resources. It has great pre built parameters which helps lot in analysis to make informed decisions. Review collected by and hosted on G2.com.

JS

Jeet S.

SDE

Computer Software

Enterprise (> 1000 emp.)

3/12/2024

"Powerful platform for insights with AI driven analysis"

4.5/5

What do you like best about Aiwo?

I really like this as it is simple to use and its dashboard is super useful as it is customizable and provide real time data. Also its integration is easy our CRM with API. I also likes its data filtering option which is helpful in performing analysis. I like using its sentiment analysis feature as it provide great results and also its keyphrase extraction option works well. Review collected by and hosted on G2.com.

What do you dislike about Aiwo?

It does not offers all kinds of reports option other than this I have been frequently using it and so there is nothing to dislike. Review collected by and hosted on G2.com.