Airwallex Reviews & Product Details

Airwallex is an AI native financial operating system for modern businesses. We are building the future of global banking for a borderless, real-time, intelligent economy. We serve more than 676,000 businesses worldwide, either directly or through our platform customers. From startups to public enterprises, our customers use Airwallex to manage their global banking and financial operations, or to build and monetise their own financial products. Founded in Melbourne in 2015, Airwallex holds 85+ licenses across North America, Europe, the Middle East, and Asia-Pacific, forming one of the most comprehensive financial infrastructures in the world. This regulated backbone powers Airwallex products at global scale, including payment acceptance, billing, global accounts, corporate cards, and spend management. The company is co-headquartered in San Francisco and Singapore with over 2,300 employees across 27 offices. Learn more at www.airwallex.com.

Seller

Airwallex

Discussions

Airwallex Community

Languages Supported

English, Chinese (Simplified)

Solution Type

All-in-One

Used by Cashwise and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Airwallex Integrations

(7)

Verified by Airwallex

G2 reviews are authentic and verified.

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Alexandros C. A.

Chief Executive Officer

Mid-Market (51-1000 emp.)

10/7/2026

"Unreliable Transfers, Poor Support Experience"

0/5

What do you like best about Airwallex?

I appreciate that Airwallex meets a variety of everyday banking needs for an international business. I find it really valuable to have global accounts, multi-currency accounts, multiple company debit cards, subscription cards, and different user roles and payment approval flows. I like how I can send and receive local payments in local currency and manage multiple users. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

I'm really frustrated with the support and reliability issues when sending and receiving fund transfers with Airwallex. Funds can easily get lost, and the support is not helpful when you really need to trace them. When reaching out for help, especially for critical issues like lost funds, it feels like an endless loop with insanely long waiting times. I had a specific issue where a US outage caused $140,000 to go missing, and even after the issue was supposedly resolved, the money was never recovered. The support just keeps saying they've escalated it to the relevant department, but it's just crazy. This can really suffocate a business. And this is not because of a routine compliance check, it's because of a system outage, which they announce resolved, the time that is not! Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thank you for taking the time to share your detailed feedback, Alexandros.

We’re glad to hear that Airwallex’s global accounts, multi-currency capabilities, cards, user roles and approval workflows support your international business operations.

We also understand how frustrating it can be when a transfer issue takes longer than expected to resolve, especially when it affects your business. We confirm that we received your messages on other platforms and escalated your concern internally as a priority. As of writing, the issue has been resolved and the transaction has been approved.

Your feedback about the support experience and transfer reliability is important to us, and we’ve shared it internally as we continue working to improve our services. If you’re still experiencing any issues or need further assistance, please let us know and we’ll be happy to follow up with the relevant team.

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

9/1/2026

"152,405 ILS still not returned after three months"

0/5

Describe the project or task Airwallex helped with:

N/A Review collected by and hosted on G2.com.

What do you like best about Airwallex?

Before this issue, I had been using Airwallex for approximately one year and was generally satisfied with the platform. The interface is convenient, international payments are easy to manage, and until this incident my overall experience had been positive. Unfortunately, the way my current issue has been handled has completely changed my opinion. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

My main concern is the handling of a rejected transaction of 152,405.42 ILS. Airwallex rejected the transaction on May 21, 2026, citing security risks, but more than three months later the funds have still not been returned to the original sender.

During this period, I have received several different explanations: that the return had been initiated, that it had been executed, that the funds were with a banking partner, and later that additional bank details were required. I provided updated ILS/SWIFT details and proof of account ownership, but I still have no confirmed return date.

What concerns me most is that Airwallex is currently unable to provide a clear answer as to where the 152,405.42 ILS are, what exactly is preventing their return, or when the sender will actually receive the money. A formal complaint has now been opened, but the funds remain outstanding.

For a financial platform handling business funds, I believe communication, traceability and resolution times in situations like this need to be significantly improved. Review collected by and hosted on G2.com.

Recommendations to others considering Airwallex:

N/A Review collected by and hosted on G2.com.

What problems is Airwallex solving and how is that benefiting you?

Airwallex was initially useful for managing international business payments and receiving funds in different currencies. It provided my company with a convenient way to handle cross-border transactions from a single platform, which is why I used the service for approximately one year. Unfortunately, the current unresolved issue involving 152,405.42 ILS has significantly undermined the main benefit I expected from a financial platform: reliable and traceable movement of business funds. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thank you for sharing this, and for the fairness in describing both your experience over the past year and where things currently stand. Being in this position after previously having a positive experience with us is not what we would want for any of our customers, and we are genuinely sorry that you are still without resolution more than three months on.

We can see you're already in contact with our team on this, and we want you to know it has now been escalated internally. We're making sure someone with direct visibility into your case is actively working it, and our team will follow up as soon as there's an update to share.

We appreciate the patience and documentation you've already provided while we work to close this out.

Nancy L.

Owner

Small-Business (50 or fewer emp.)

5/19/2026

"Complete communication blackout – Avoid if you require reliable account relationship"

0/5

What do you like best about Airwallex?

I liked that the transfers were cheaper at first. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

I opened a business account with Airwallex to handle cross-border payments, but the operational support has completely deteriorated. My assigned account consultant went entirely dark, ghosting repeated emails over an extended period. When I attempted to escalate the issue through their standard help dashboard and customer support tickets, I was met with total silence and automated loops.

Airwallex functions fine as long as the automated systems work, but the moment you face a glitch or require human relationship oversight, you are left completely stranded. Trusting operational business capital with a financial platform where you cannot reach a live human supervisor is an unacceptable risk. Due to this total communication failure, I was forced to externally escalate this matter to federal regulators and manually evacuate my corporate funds to an alternative provider. If your business relies on dependable customer service and transparent communication, look elsewhere. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Hi Nancy, thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling unsupported after onboarding.

We understand how important consistent communication and reliable account management are, especially when your business depends on smooth day-to-day operations. This is not the experience we want our customers to have, and we appreciate you highlighting it.

Your feedback has been shared internally and is valuable as we continue to improve the overall customer experience, particularly around ongoing account support and communication.

If you need support in future or if any other issues arise, please feel free to contact us at support@airwallex.com.

Francis O.

CEO

Computer Software

Small-Business (50 or fewer emp.)

10/20/2026

"Effortless Payment Automation with a Well-Documented API and Rockstar Support"

5/5

What do you like best about Airwallex?

Simplified our ability to collect payments and automate the entire process end to end. Very well documented API making the integration process very easy and seamless plus a rockstar team to support every step of the way Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

There is nothing I dislike about Airwallex. Extremely satisfied with my experience Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thanks so much for the positive review, Francis! It’s great to hear Airwallex has made it easier to collect payments, automate invoicing across currencies, and pay vendors in different countries. We’re especially glad our API docs helped make integration straightforward for you. Feedback like yours motivates us to keep improving! Thanks for choosing Airwallex and for taking the time to share your experience.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

7/2/2026

"A strong global payment and spend management platform for businesses"

4/5

What do you like best about Airwallex?

The best thing I like about this platform is it brings many global finance operations into a single ecosystem. Instead of managing multiple international transfers and multiple currency accounts, we can have corporate cards and online payments, along with expense tracking and billing separately. This gives us a more centralised way to manage cross-border finance and workflows. Their multi-currency account and other transfer features are very helpful for companies working with international customers, vendors or teams. Also, it supports global payment acceptance and expense management, which is very practical for both finance teams and all business operation teams. Their real-time spending visibility helps reduce manual finance work and improve control over expenses, along with the clean UI interface. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

This platform has many features, so most of the users may need some time to understand the complete platform. Businesses that need only a simple local business account may find this platform overwhelming. For teams with complex financial processes and onboarding, internal adoption is not that much easier; it is bit complex if it could be handled, that would be a great thing. Review collected by and hosted on G2.com.

What problems is Airwallex solving and how is that benefiting you?

This platform helps us in solving the problem of managing global payments and currencies along with transfer cards and expenses across different tools or banking systems. This platform is useful for us to track the expenses and receive payments and hold multiple currencies across borders. Their main benefit is operational efficiency, where our financial team can reduce manual work and avoid switching between too many platforms by improving visibility over cash flow and expenses. This helped us in managing cross border payment more smoothly. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thank you so much for taking the time to share such a thoughtful and detailed review, we genuinely appreciate it.

It's wonderful to hear that Airwallex has unified your global finance operations in one place. Driving that kind of efficiency, visibility, and smoother cross-border payments is exactly what we set out to do. We also really value your feedback on the learning curve. You're right that our breadth of features can take some time to fully explore, especially for teams with more complex financial processes and onboarding needs. We're continuously investing in a more intuitive experience and in resources to make adoption easier.

If it would be helpful, our team would be glad to walk your team through the features most relevant to your workflows to speed up internal adoption. You can contact them via our Help Centre.

Thank you again for choosing Airwallex and for helping us improve. We look forward to continuing to support your global growth.

See how Airwallex improved

Verified User

Small-Business (50 or fewer emp.)

8/21/2026

"Smooth Payments, User-Friendly Interface"

4.5/5

What do you like best about Airwallex?

I use Airwallex for smooth payments to suppliers, service providers, and employees. I like the smooth interface on both the web and app, and find it user-friendly. It works smoothly for receiving funds from Amazon through my Amazon Seller Wallet and Seller Central. Airwallex turned out to be better in all aspects compared to the previous product I used. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

As far as our business needs, it works well, but one thing I would wish for is a bit better currency conversion rates when transferring funds to other countries like Pakistan for virtual assistants or self withdrawals. Also, the initial setup was kind of very detailed and lengthy, and it was rejected initially until we submitted all our business information and track records. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thank you for sharing your experience with us. It means a lot to read that Airwallex has come out ahead of your previous provider, and good to know the day to day is holding up, from paying your team through to receiving your Amazon payouts.

On conversion rates for transfers to Pakistan, we take your feedback seriously, and we are passing it to the team that owns our FX pricing. One thing worth checking in the meantime is how your payouts are routed. Where we can use our local network rather than SWIFT, there is no transfer fee from our side and funds usually arrive within a business day. Our support team can check how yours are set up today.

On the application, we are glad it got to the right outcome. Once the further documentation on your business came through, our team had what it needed to approve you. Please note that as a regulated financial institution we need to complete thorough due diligence on every application.

We look forward to continuing serving your business and if there's anything you would like us to look into, our team is ready to assist you here: https://bit.ly/3UNQPVS

Talha T.

CEO

Small-Business (50 or fewer emp.)

11/25/2025

"SCAM ALERT - Airwallex is a complete scam"

0/5

What do you like best about Airwallex?

NOTHING AT ALL. They took away all my money and there's no response from them and no sign of return! Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

SCAM SCAM SCAM

Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwallex to any other US BANK, even the other bank that is under the same name of the same LLC. AIRWALLEX IS SCAMWALLEX.

I am honest goodwill business owner with proper documentation and records but they took away all my savings that I used to run my house and feed my family. Review collected by and hosted on G2.com.

Udaram P.

Senior software Engineer

Mid-Market (51-1000 emp.)

9/22/2025

"Airwallex Simplifies International Payments and Card Management"

4.5/5

What do you like best about Airwallex?

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows. I really like how easy it is to set up cross-border transfers, issue virtual cards, and manage different currencies within a single platform. The FX rates are competitive, and the developer experience is smooth thanks to clear documentation and reliable performance.

https://www.airwallex.com/docs/api#/Authentication/API_Access/ this is the api doc I reffered while integrating it with TuningBill services. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

While Airwallex offers a lot of value, there are a few drawbacks: the sandbox environment doesn’t always mirror production, which can make testing complex workflows harder. The account / onboarding / KYC process sometimes feels opaque or arbitrary — users report rejections or delays without clear explanations. Also, customer support can be slow or hard to reach at times, especially when issues arise with compliance or funds being held. Finally, for smaller transactions or lower-volumes, fees can sometimes feel high compared to some competitors Review collected by and hosted on G2.com.

What problems is Airwallex solving and how is that benefiting you?

Airwallex helps us manage international payments, hold funds in multiple currencies, and reduce foreign exchange costs. Instead of relying on multiple banks and payment providers, we can use a single platform to send and receive money globally, issue virtual cards for our teams, and streamline expense management. This not only saves us transaction and conversion fees but also gives us faster settlement times and better visibility over cross-border cash flow, which is a big benefit for scaling our business internationally. Review collected by and hosted on G2.com.

Jared H.

President

Small-Business (50 or fewer emp.)

4/24/2026

"Poor customer success and not friendly for small companies so moving to Stripe"

1/5

What do you like best about Airwallex?

I like that Airwallex has lower fees than Stripe. It also integrates into Osome, which we use for incorporating our company and for accounting. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

Customer success is very poor. The system was not intuitive, and they shut down our account for processing payments after they accepted us. They were not reliable for us. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Thank you for the candid review, Jared. It's good to hear that the pricing and the Osome integration have added real value for your operations, that integration is one we've invested in specifically to make incorporation and accounting smoother for founders.

On the other points, being accepted and then later restricted from processing payments is a confusing experience, and we understand why that has impacted your view of us. Account and product eligibility can shift based on a number of factors after onboarding, and we know the way that's communicated isn't always as clear as it should be.

If you'd like us to look into what specifically happened on your account, please reach out to support@airwallex.com and reference this G2 review so we can pull the right context and come back to you directly.

Kurssel P.

Directeur

2/17/2026

"Worse Customer Service with Airwallex"

0.5/5

What do you like best about Airwallex?

Airwallex is a bit more flexible than Shopify Payments when living abroad from the country of the business. The initial installation of Airwallex was easy. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

Everything else does not work, they are taking more than a week to unblock a payment just because I changed the location of the warehouse, and no one is answering. There is only a chatbot and you cannot communicate ever with a human, it is super frustrating. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

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Hi Kurssel, thank you for sharing this detailed feedback, both the positives and the areas where we fell short. We're sorry that resolving your payment took longer than it should have, and that the support experience didn't give you the clarity you needed along the way.

It's great to hear that the initial setup and the flexibility of using Airwallex while based abroad have been valuable for your e-commerce business. That's exactly the kind of experience we want to deliver consistently.

We can see the issue has since been resolved, and we're glad you're able to move forward. Should anything else come up, please contact our team at support@airwallex.com and reference your G2 review so we can pick up the context quickly. Your feedback on access to human support has also been shared with the relevant teams internally as we continue to improve the customer experience.