
I liked that the transfers were cheaper at first. Review collected by and hosted on G2.com.
I opened a business account with Airwallex to handle cross-border payments, but the operational support has completely deteriorated. My assigned account consultant went entirely dark, ghosting repeated emails over an extended period. When I attempted to escalate the issue through their standard help dashboard and customer support tickets, I was met with total silence and automated loops.
Airwallex functions fine as long as the automated systems work, but the moment you face a glitch or require human relationship oversight, you are left completely stranded. Trusting operational business capital with a financial platform where you cannot reach a live human supervisor is an unacceptable risk. Due to this total communication failure, I was forced to externally escalate this matter to federal regulators and manually evacuate my corporate funds to an alternative provider. If your business relies on dependable customer service and transparent communication, look elsewhere. Review collected by and hosted on G2.com.
Hi Nancy, thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling unsupported after onboarding.
We understand how important consistent communication and reliable account management are, especially when your business depends on smooth day-to-day operations. This is not the experience we want our customers to have, and we appreciate you highlighting it.
Your feedback has been shared internally and is valuable as we continue to improve the overall customer experience, particularly around ongoing account support and communication.
If you need support in future or if any other issues arise, please feel free to contact us at support@airwallex.com.


