Airwallex Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Airwallex, with simple setups for payments and virtual accounts. (37 mentions)

Users highlight the easy integrations of Airwallex, making cross-border payments and multi-currency management seamless. (20 mentions)

Users value the efficiency of Airwallex, enjoying seamless international payments and streamlined financial processes. (20 mentions)

Users appreciate the responsive customer support of Airwallex, enhancing their seamless integration and user experience. (18 mentions)

Users value the easy integrations offered by Airwallex, appreciating its clear documentation and seamless experience. (18 mentions)

Users note that missing features and limited software integration hinder the overall usability of Airwallex. (12 mentions)

Users express frustration over poor customer support, highlighting long response times and lack of human assistance. (12 mentions)

Users experience significant approval issues with Airwallex, facing frustrating delays and unresponsive customer support regarding account access. (8 mentions)

Users are frustrated with the lengthy approval process that causes account freezes and delayed support responses. (7 mentions)

Users find limited features in Airwallex, missing essential tools and functionality compared to other regions. (7 mentions)

5 Pros or Advantages of Airwallex

1. Ease of Use

Users appreciate the ease of use of Airwallex, with simple setups for payments and virtual accounts.

See 37 mentions

See Related User Reviews

Kurssel P.

0.5/5

"Worse Customer Service with Airwallex"

What do you like about Airwallex?

Airwallex is a bit more flexible than Shopify Payments when living abroad from the country of the business. The initial installation of Airwallex was

Pradyuman Y.

Small-Business (50 or fewer emp.)

5.0/5

"The Silent Backbone of Our Global Finance Stack"

What do you like about Airwallex?

Airwallex makes international payments super easy. I can send and receive money in different currencies without the usual bank delays or crazy fees. T

2. Easy Integrations

Users highlight the easy integrations of Airwallex, making cross-border payments and multi-currency management seamless.

See 20 mentions

See Related User Reviews

Pradyuman Y.

Small-Business (50 or fewer emp.)

5.0/5

"The Silent Backbone of Our Global Finance Stack"

What do you like about Airwallex?

Airwallex makes international payments super easy. I can send and receive money in different currencies without the usual bank delays or crazy fees. T

Udaram P.

Mid-Market (51-1000 emp.)

4.5/5

"Airwallex Simplifies International Payments and Card Management"

What do you like about Airwallex?

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows.

3. Efficiency

Users value the efficiency of Airwallex, enjoying seamless international payments and streamlined financial processes.

See 20 mentions

See Related User Reviews

Pradyuman Y.

Small-Business (50 or fewer emp.)

5.0/5

"The Silent Backbone of Our Global Finance Stack"

What do you like about Airwallex?

Airwallex makes international payments super easy. I can send and receive money in different currencies without the usual bank delays or crazy fees. T

Udaram P.

Mid-Market (51-1000 emp.)

4.5/5

"Airwallex Simplifies International Payments and Card Management"

What do you like about Airwallex?

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows.

4. Customer Support

Users appreciate the responsive customer support of Airwallex, enhancing their seamless integration and user experience.

See 18 mentions

See Related User Reviews

Udaram P.

Mid-Market (51-1000 emp.)

4.5/5

"Airwallex Simplifies International Payments and Card Management"

What do you like about Airwallex?

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you like about Airwallex?

Easy integration, and very reachable support team. Easy to use as well.

5. Integrations

Users value the easy integrations offered by Airwallex, appreciating its clear documentation and seamless experience.

See 18 mentions

See Related User Reviews

Pradyuman Y.

Small-Business (50 or fewer emp.)

5.0/5

"The Silent Backbone of Our Global Finance Stack"

What do you like about Airwallex?

Airwallex makes international payments super easy. I can send and receive money in different currencies without the usual bank delays or crazy fees. T

Udaram P.

Mid-Market (51-1000 emp.)

4.5/5

"Airwallex Simplifies International Payments and Card Management"

What do you like about Airwallex?

Airwallex provides a clean and well-documented API that makes integration straightforward, especially for global payment and multi-currency workflows.

5 Cons or Disadvantages of Airwallex

1. Missing Features

Users note that missing features and limited software integration hinder the overall usability of Airwallex.

See 12 mentions

See Related User Reviews

Pradyuman Y.

Small-Business (50 or fewer emp.)

5.0/5

"The Silent Backbone of Our Global Finance Stack"

What do you dislike about Airwallex?

A few things could be smoother. Some features feel a bit limited, and support can be a bit slow when you need quick answers. Not dealbreakers, but wor

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Airwallex is a modern tool that streamline global finance."

What do you dislike about Airwallex?

One limitation is that we currently cannot review a list of our subscriptions and the spend on subscriptions. However, we have been advised that enhan

2. Poor Customer Support

Users express frustration over poor customer support, highlighting long response times and lack of human assistance.

See 12 mentions

See Related User Reviews

Kurssel P.

0.5/5

"Worse Customer Service with Airwallex"

What do you dislike about Airwallex?

Everything else does not work, they are taking more than a week to unblock a payment just because I changed the location of the warehouse, and no one

Talha T.

Small-Business (50 or fewer emp.)

0.0/5

"SCAM ALERT - Airwallex is a complete scam"

What do you dislike about Airwallex?

SCAM SCAM SCAM Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwall

3. Approval Issues

Users experience significant approval issues with Airwallex, facing frustrating delays and unresponsive customer support regarding account access.

See 8 mentions

See Related User Reviews

Kurssel P.

0.5/5

"Worse Customer Service with Airwallex"

What do you dislike about Airwallex?

Everything else does not work, they are taking more than a week to unblock a payment just because I changed the location of the warehouse, and no one

Talha T.

Small-Business (50 or fewer emp.)

0.0/5

"SCAM ALERT - Airwallex is a complete scam"

What do you dislike about Airwallex?

SCAM SCAM SCAM Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwall

4. Approval Process

Users are frustrated with the lengthy approval process that causes account freezes and delayed support responses.

See 7 mentions

See Related User Reviews

Kurssel P.

0.5/5

"Worse Customer Service with Airwallex"

What do you dislike about Airwallex?

Everything else does not work, they are taking more than a week to unblock a payment just because I changed the location of the warehouse, and no one

Talha T.

Small-Business (50 or fewer emp.)

0.0/5

"SCAM ALERT - Airwallex is a complete scam"

What do you dislike about Airwallex?

SCAM SCAM SCAM Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwall

5. Limited Features

Users find limited features in Airwallex, missing essential tools and functionality compared to other regions.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"It is a user friendly product"

What do you dislike about Airwallex?

Might not have all the bells and whistles yet.

Ben W.

Mid-Market (51-1000 emp.)

4.5/5

"Airwallex Has Been a Game-Changer for Our Global Payments"

What do you dislike about Airwallex?

Limited use for the Airwallex App - no in-app approvals and only really used for 2FA.

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Alexandros C. A.

Chief Executive Officer

Mid-Market (51-1000 emp.)

10/7/2026

"Unreliable Transfers, Poor Support Experience"

0/5

What do you like best about Airwallex?

I appreciate that Airwallex meets a variety of everyday banking needs for an international business. I find it really valuable to have global accounts, multi-currency accounts, multiple company debit cards, subscription cards, and different user roles and payment approval flows. I like how I can send and receive local payments in local currency and manage multiple users. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

I'm really frustrated with the support and reliability issues when sending and receiving fund transfers with Airwallex. Funds can easily get lost, and the support is not helpful when you really need to trace them. When reaching out for help, especially for critical issues like lost funds, it feels like an endless loop with insanely long waiting times. I had a specific issue where a US outage caused $140,000 to go missing, and even after the issue was supposedly resolved, the money was never recovered. The support just keeps saying they've escalated it to the relevant department, but it's just crazy. This can really suffocate a business. And this is not because of a routine compliance check, it's because of a system outage, which they announce resolved, the time that is not! Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thank you for taking the time to share your detailed feedback, Alexandros.

We’re glad to hear that Airwallex’s global accounts, multi-currency capabilities, cards, user roles and approval workflows support your international business operations.

We also understand how frustrating it can be when a transfer issue takes longer than expected to resolve, especially when it affects your business. We confirm that we received your messages on other platforms and escalated your concern internally as a priority. As of writing, the issue has been resolved and the transaction has been approved.

Your feedback about the support experience and transfer reliability is important to us, and we’ve shared it internally as we continue working to improve our services. If you’re still experiencing any issues or need further assistance, please let us know and we’ll be happy to follow up with the relevant team.

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

9/1/2026

"152,405 ILS still not returned after three months"

0/5

Describe the project or task Airwallex helped with:

N/A Review collected by and hosted on G2.com.

What do you like best about Airwallex?

Before this issue, I had been using Airwallex for approximately one year and was generally satisfied with the platform. The interface is convenient, international payments are easy to manage, and until this incident my overall experience had been positive. Unfortunately, the way my current issue has been handled has completely changed my opinion. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

My main concern is the handling of a rejected transaction of 152,405.42 ILS. Airwallex rejected the transaction on May 21, 2026, citing security risks, but more than three months later the funds have still not been returned to the original sender.

During this period, I have received several different explanations: that the return had been initiated, that it had been executed, that the funds were with a banking partner, and later that additional bank details were required. I provided updated ILS/SWIFT details and proof of account ownership, but I still have no confirmed return date.

What concerns me most is that Airwallex is currently unable to provide a clear answer as to where the 152,405.42 ILS are, what exactly is preventing their return, or when the sender will actually receive the money. A formal complaint has now been opened, but the funds remain outstanding.

For a financial platform handling business funds, I believe communication, traceability and resolution times in situations like this need to be significantly improved. Review collected by and hosted on G2.com.

Recommendations to others considering Airwallex:

N/A Review collected by and hosted on G2.com.

What problems is Airwallex solving and how is that benefiting you?

Airwallex was initially useful for managing international business payments and receiving funds in different currencies. It provided my company with a convenient way to handle cross-border transactions from a single platform, which is why I used the service for approximately one year. Unfortunately, the current unresolved issue involving 152,405.42 ILS has significantly undermined the main benefit I expected from a financial platform: reliable and traceable movement of business funds. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thank you for sharing this, and for the fairness in describing both your experience over the past year and where things currently stand. Being in this position after previously having a positive experience with us is not what we would want for any of our customers, and we are genuinely sorry that you are still without resolution more than three months on.

We can see you're already in contact with our team on this, and we want you to know it has now been escalated internally. We're making sure someone with direct visibility into your case is actively working it, and our team will follow up as soon as there's an update to share.

We appreciate the patience and documentation you've already provided while we work to close this out.

Nancy L.

Owner

Small-Business (50 or fewer emp.)

5/19/2026

"Complete communication blackout – Avoid if you require reliable account relationship"

0/5

What do you like best about Airwallex?

I liked that the transfers were cheaper at first. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

I opened a business account with Airwallex to handle cross-border payments, but the operational support has completely deteriorated. My assigned account consultant went entirely dark, ghosting repeated emails over an extended period. When I attempted to escalate the issue through their standard help dashboard and customer support tickets, I was met with total silence and automated loops.

Airwallex functions fine as long as the automated systems work, but the moment you face a glitch or require human relationship oversight, you are left completely stranded. Trusting operational business capital with a financial platform where you cannot reach a live human supervisor is an unacceptable risk. Due to this total communication failure, I was forced to externally escalate this matter to federal regulators and manually evacuate my corporate funds to an alternative provider. If your business relies on dependable customer service and transparent communication, look elsewhere. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Hi Nancy, thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling unsupported after onboarding.

We understand how important consistent communication and reliable account management are, especially when your business depends on smooth day-to-day operations. This is not the experience we want our customers to have, and we appreciate you highlighting it.

Your feedback has been shared internally and is valuable as we continue to improve the overall customer experience, particularly around ongoing account support and communication.

If you need support in future or if any other issues arise, please feel free to contact us at support@airwallex.com.

Rafael M.

Small-Business (50 or fewer emp.)

11/4/2026

"Easy to Use, Quick Customer Service, and Great Exchange Rates"

5/5

What do you like best about Airwallex?

Ease of use, good customer service with quick response, good exchange rates Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

Not being able to pay Canadian vendors into their US account via EFT. Only possible to pay them in CAD, or do ACH for US vendors. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thanks so much for the positive review, Rafael! Saving on fees and getting a better exchange rate than the conventional banks in Canada is exactly the kind of impact we aim for, so it's great to hear that's translating into real savings for your business.

We're also glad the platform has been easy to use and that our support team has been quick to respond when you've needed them.

On the Canadian vendor payments, right now cross-border EFT to a vendor's US account isn't supported, and the available routes are CAD EFT or ACH for US vendors, which we know isn't ideal when you're trying to pay in the vendor's preferred currency. We'll make sure this feedback is passed along to our product team as we continue expanding payment coverage.

Thank you for taking the time to share this, and for trusting us with your business!

Francis O.

CEO

Computer Software

Small-Business (50 or fewer emp.)

10/20/2026

"Effortless Payment Automation with a Well-Documented API and Rockstar Support"

5/5

What do you like best about Airwallex?

Simplified our ability to collect payments and automate the entire process end to end. Very well documented API making the integration process very easy and seamless plus a rockstar team to support every step of the way Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

There is nothing I dislike about Airwallex. Extremely satisfied with my experience Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thanks so much for the positive review, Francis! It’s great to hear Airwallex has made it easier to collect payments, automate invoicing across currencies, and pay vendors in different countries. We’re especially glad our API docs helped make integration straightforward for you. Feedback like yours motivates us to keep improving! Thanks for choosing Airwallex and for taking the time to share your experience.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

7/2/2026

"A strong global payment and spend management platform for businesses"

4/5

What do you like best about Airwallex?

The best thing I like about this platform is it brings many global finance operations into a single ecosystem. Instead of managing multiple international transfers and multiple currency accounts, we can have corporate cards and online payments, along with expense tracking and billing separately. This gives us a more centralised way to manage cross-border finance and workflows. Their multi-currency account and other transfer features are very helpful for companies working with international customers, vendors or teams. Also, it supports global payment acceptance and expense management, which is very practical for both finance teams and all business operation teams. Their real-time spending visibility helps reduce manual finance work and improve control over expenses, along with the clean UI interface. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

This platform has many features, so most of the users may need some time to understand the complete platform. Businesses that need only a simple local business account may find this platform overwhelming. For teams with complex financial processes and onboarding, internal adoption is not that much easier; it is bit complex if it could be handled, that would be a great thing. Review collected by and hosted on G2.com.

What problems is Airwallex solving and how is that benefiting you?

This platform helps us in solving the problem of managing global payments and currencies along with transfer cards and expenses across different tools or banking systems. This platform is useful for us to track the expenses and receive payments and hold multiple currencies across borders. Their main benefit is operational efficiency, where our financial team can reduce manual work and avoid switching between too many platforms by improving visibility over cash flow and expenses. This helped us in managing cross border payment more smoothly. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thank you so much for taking the time to share such a thoughtful and detailed review, we genuinely appreciate it.

It's wonderful to hear that Airwallex has unified your global finance operations in one place. Driving that kind of efficiency, visibility, and smoother cross-border payments is exactly what we set out to do. We also really value your feedback on the learning curve. You're right that our breadth of features can take some time to fully explore, especially for teams with more complex financial processes and onboarding needs. We're continuously investing in a more intuitive experience and in resources to make adoption easier.

If it would be helpful, our team would be glad to walk your team through the features most relevant to your workflows to speed up internal adoption. You can contact them via our Help Centre.

Thank you again for choosing Airwallex and for helping us improve. We look forward to continuing to support your global growth.

See how Airwallex improved

Verified User

Small-Business (50 or fewer emp.)

8/21/2026

"Smooth Payments, User-Friendly Interface"

4.5/5

What do you like best about Airwallex?

I use Airwallex for smooth payments to suppliers, service providers, and employees. I like the smooth interface on both the web and app, and find it user-friendly. It works smoothly for receiving funds from Amazon through my Amazon Seller Wallet and Seller Central. Airwallex turned out to be better in all aspects compared to the previous product I used. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

As far as our business needs, it works well, but one thing I would wish for is a bit better currency conversion rates when transferring funds to other countries like Pakistan for virtual assistants or self withdrawals. Also, the initial setup was kind of very detailed and lengthy, and it was rejected initially until we submitted all our business information and track records. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thank you for sharing your experience with us. It means a lot to read that Airwallex has come out ahead of your previous provider, and good to know the day to day is holding up, from paying your team through to receiving your Amazon payouts.

On conversion rates for transfers to Pakistan, we take your feedback seriously, and we are passing it to the team that owns our FX pricing. One thing worth checking in the meantime is how your payouts are routed. Where we can use our local network rather than SWIFT, there is no transfer fee from our side and funds usually arrive within a business day. Our support team can check how yours are set up today.

On the application, we are glad it got to the right outcome. Once the further documentation on your business came through, our team had what it needed to approve you. Please note that as a regulated financial institution we need to complete thorough due diligence on every application.

We look forward to continuing serving your business and if there's anything you would like us to look into, our team is ready to assist you here: https://bit.ly/3UNQPVS

Kyle W.

CEO

Small-Business (50 or fewer emp.)

11/5/2026

"Great Multi-Currency Support for International Businesses"

4.5/5

What do you like best about Airwallex?

good for international businesses (multi-currency) Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

perks not as competitive as other banks. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Hi Kyle, thank you for the great review and for sharing how you use Airwallex. We're really glad that multi-currency transfers and virtual cards are making your day-to-day operations easier, especially as you work with international business. We also appreciate your honest feedback about perks. We know how much value customers place on rewards and benefits, and we've shared your comments with our team.

We appreciate you for choosing Airwallex, and we hope we continue to support your business as it grows.

Ian H.

Co-Founder

Small-Business (50 or fewer emp.)

11/3/2026

"Easy Multi-Currency Management with Strong Card Controls and Fraud Protection"

4.5/5

What do you like best about Airwallex?

Bank accounts domiciled in their respective country, Not having to have a credit card for each currency, Easy control over employee cards, Better CC fraud protection than previous providers. Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

It does not let you change the pin of a credit card. Mobile cheque deposit would be useful. Review collected by and hosted on G2.com.

Response from Airwallex Team of Airwallex

edit

Thanks for sharing your feedback, Ian! We’re glad Airwallex has helped simplify managing funds across currencies, employee cards, and card security. That’s the kind of experience we want our customers to have. We’ve also noted your feedback on changing card PINs and mobile cheque deposits, and will share it with the relevant team for consideration in future improvements. Thanks for choosing Airwallex, and we look forward to continuing to support your business!

Talha T.

CEO

Small-Business (50 or fewer emp.)

11/25/2025

"SCAM ALERT - Airwallex is a complete scam"

0/5

What do you like best about Airwallex?

NOTHING AT ALL. They took away all my money and there's no response from them and no sign of return! Review collected by and hosted on G2.com.

What do you dislike about Airwallex?

SCAM SCAM SCAM

Airwallex has frozen $4550 in funds and deactivated my account without any prior notice and not allowing me to move funds from airwallex to any other US BANK, even the other bank that is under the same name of the same LLC. AIRWALLEX IS SCAMWALLEX.

I am honest goodwill business owner with proper documentation and records but they took away all my savings that I used to run my house and feed my family. Review collected by and hosted on G2.com.