Agentforce Revenue Management (formerly Salesforce Revenue Cloud) Features
Configuration - cpq (5)
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Product Catalog
Allows users to search, filter, sort and select items to be added to quote
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Guided Selling
Based on answering questions about customers the configurator automatically selects the best fit products
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Configuration Rules
Rules ensure that users select only compatible options and that all required items are included
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Price Configuration
Pricing is displayed during configuration process so that users can quickly see how configuration changes impact the price
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Visual Configuration
Images can be displayed of options to enable users to visualize product options as it is being configured
Pricing (9)
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Pricing Flexibility
Ability to support multiple pricing models for one-time, recurring, and other items
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Discounting
Ability to manage discounts at quote and line level; ability manage discounts based on volume and customer agreements
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Commerical Rules
Allows rules to be written in commercial process so that users don't make errors in pricing, terms, and other commercial considerations
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Terms and Conditions
Ensure that users automatically include the right terms based on items being quoted
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Approval Workflow
Users can submit quotes, contracts, etc for approval and obtain appropriate approvals quickly
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Renewals
Allows users to renew existing contracts based on contracted pricing and existing assets already owned
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Standard Price
Assign standard monthly and yearly prices to products, plans, and packages
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Discounts
Define standard and custom discounts that can be applied to one or more products and plans
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Optimization
Analyze pricing data to identify opportunities to improve prices.
Quoting (6)
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Grouping
Ability to easily group items on quotes; apply and manage discounts and pricing by group
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Version Control
Provides abilty for versions to expire, allows users to create new versions, revert to old versions and track changes from version to version
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Quote Document Generation
Generate professional proposals with desired branding, product descriptions, pricing, terms, and visuals in desired format (pdf, xls, word)
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Ordering
Enables users to seemlessly convert quotes to orders with appropriate validations, workflow, and integration
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Contracts
Ability to convert accepted quotes into contracts; set up of required assets and contracts
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Admin (11)
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Configuration Ease of Admin
Easily build and maintain configurator; flexibility to easily embed all desired business logic
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Pricing Administration
Can easily build and maintain pricing logic required by business
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Workflow Management
Easily build and maintain workflows, misc commercial fields, commercial rules
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Document Management
Ability to easily build, update, customize, and maintain quotes, contracts, and other document outputs
Contact Management
Manage, organize, and store contact information
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Contract/License Management
Track, store, and access client contracts or licenses
Renewal Management
Manage and track the renewal process for various services, subscriptions, contracts, or licenses
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Channels (3)
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Mobile User Support
Supports users working on a mobile devide (phone and/or tablet)
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Channel Partner Support
Provides functionality for channel partners to configure, price, quote and buy products in a self service environment
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eCommerce
End customer users can configure, price, and buy products in a self service environment online
Platform (8)
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CRM Integration
CRM integration is flexible and easy to maintain
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Integration API
System provides API's that can be used to easily integrate to financial and other 3rd party systems
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Internationalization
System support multiple currencies and languages to enable business in multiple countries
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Scalability
Provides ability for very large quotes, number of products, users, rules, required by enterprise level customers
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Reporting and Dashboards
Easily generate desired reports and dashboard on configurations, pricing, and quoting
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ERP Integration
ERP integration is flexible and easy to maintain
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Contract Management Platform Features (14)
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Contract Creation
Users can create new contracts within the platform using built-in document creation features.
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Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
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Contract Editing
Relevant contract stakeholders can edit, compare, and revise multiple versions of contracts.
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Contract Attachments
Additional information, such as images, memos, and invoices, can be attached to contracts as supplemental resources.
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Contract Collaboration
Internal and external users are able to collaborate on contracts through a shared web portal with messaging features.
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Approval Process
Contract approvals processes can be streamlined, so that departmental workflows are integrated logically into the system.
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Notifications & Reminders
Receive notifications and schedule reminders with alerts according to contract milestones.
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Contract Database
Contracts can be stored in a central online repository with built in search capabilities.
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Integrations / APIs
The contract management platform can integrate with CRM software to associate contracts with customer records, and with CPQ software to feed calculated quote details into the contract.
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Reporting & Dashboards
Enable standard and ad hoc reports of contract statuses and timelines, and access live overviews of contract activities.
Government Contracts
Contracts specific to government agencies or organizations who deal with government agencies
Specialty Contracts
An agreement that's only valid if signed by all involved parties, sealed, and delivered
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Revenue Optimization (4)
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At-Risk Customers
Identify customers that are more likely to cancel their subscriptions
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Offer Optimization
Optimize product offerings and packages to increase customer loyalty
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Customer Churn
Address customer churn by identifying the causes of cancellations
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Revenue Forecasting
Estimate future changes in revenues per product type or customer category
Revenue Recognition (9)
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Usage Tracking
Track usage per company, custom time period, or contract
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Deferred Revenue
Track payments received for products that haven't be delivered yet
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Revenue Accrual
Recognition rules to accrue revenue on a daily or monthly basis
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Revenue Types
Support multiple types of revenues, such as recurring and transaction based
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Revenue Allocation
Allows users to allocate revenues to various business entities or departments
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Reclassification
Revenue can be reclassified from one category to another, such as from deferred to earned
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Compliance
Provide compliance with accounting standards for revenue recognition such as ASC 605, 606 and IFRS 15
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Scheduling
Automatic scheduling to ensure that revenue is recognized at the proper time
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
Billing and Payments (3)
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Payment Terms
Provide multiple payment terms per customer or contract
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Personalized Billing
Different types of billing such as: recurring, one time changes, based on number of seats or usage
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Custom Pricing
Manage customer specific pricing as well as coupons, discounts, and gift plans
Billing (3)
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Automation
Ability to create and send invoices automatically at predefined or custom frequencies.
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Consolidation
Consolidate invoices so customers can make one payment for multiple bills.
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Adjustments
Adjust invoices to handle exceptions and correct errors.
Dunning (1)
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Collections
Assists users in collecting payments for unpaid invoices.
Performance (3)
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Packages
Track the financial performance of various types of packages.
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Discounts
Identify the impact of special pricing and discounts on revenue.
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Plan Changes
Monitor plan changes such as upgrades and downgrades, or cancellations.
Revenue Performance (6)
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Customer Performance
Track revenue performance by customer, customer groups, or demographics
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Contract Performance
Monitor revenues per contract, contract types, or groups of contracts
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Revenue KPIs
Provide revenue KPIs such as Customer Lifetime Value or Net Customer Worth
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Pricing & Discounting
Analyse the impact of special pricing and discounts on revenue
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Offering
Track the performance of bundles, special offers, and other sales incentives
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Revenue Optimization (5)
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Forecasting
Create forecasts to estimate future revenues
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Promotion Programs
Ability to define promotions to increase revenues
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Pricing Optimization
Adjust prices to attract more customers and to improve revenues
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Re-evaluation
Revenue optimization activities can be evaluated on a regular basis
Demand Forecasting
Forecast customer demand using historical insights and simulations
Integration (13)
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ERP and Accounting
Standard integration with accounting and ERP software
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Sales and Marketing
Standard integration with sales and marketing software
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Quote-to-Cash
Standard integration with Quote-to-Cash systems
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APIs
Out of the box APIs to integrate with any type of software
Accrual Accounting
Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed.
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Accounting
Provide integration with accounting and financial management software
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Payments
Integrates with other payments software
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ERP
Deliver integrations with accounting modules of ERP systems
Mobile Payments
Clients can submit payments via mobile devices
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
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Payments
Integrate with payment processing software and payment gateways.
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Accounting
Integrate with financial management systems such as accounting and ERP.
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CRM & Sales
Integrate with software that manages customers, sales, and marekting.
Customer Requirements (3)
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Quoting
Ability to create custom quotes based on customer requirements.
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Configuration
Allows users to configure products and revise quotes accordingly.
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Pricing
Provide standard pricing options that can be customized by customer.
Contracts (3)
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Creation
Deliver standard contract templates that can be modified by users.
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Negotiation
Track contract changes made by all parties during negotiation.
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Execution
Implement the final version of the contract, including SLAs.
Revenue (3)
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Invoicing
Monitor invoices and payments per product, customer, or contract.
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Matching
Match invoices with sales orders, quotes, and contracts.
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Recognition
Perform revenue recognition to ensure that pricing or payment terms are accurate.
Reporting (3)
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Dimensions
Reports revenue based on various dimensions, such as subscription segments, geographies, or discounts
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Deferred Revenue
Tracks revenue for goods or services that have yet to be collected
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Revenue Recognition
Accurately determines and reports the accounting period when revenues are recognized
Platform Basics (2)
Data Extraction
Ability to auto-extract all key contract metadata and clause language.
Contract Comparisons
Provides document parsing, redlining, and auto-tagging for clause comparisons.
Artificial Intelligence Capabilities (3)
Text Analytics
Ability to analyze text within contracts by using pattern recognition.
NLP
Provides the ability to understand and process human language/s within contracts.
OCR
Provides OCR capabilities to convert images into digital text (i.e PDFs, TIFFS, etc.).
Contract Data (6)
Data Import
Ability to import contracts into a centralized repository.
Data Export
Provides the ability to export contract data into other systems.
Custom Reporting
Ability to create reports and dashboards with contract data to provide strategic insights.
Clause Identification and Mapping
Identifies and classifies paragraphs through AI-driven clause template matching and learning algorithms.
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Reporting & Dashboards
Enable standard and ad hoc reports of contract statuses and timelines, and access live overviews of contract activities.
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Advanced Contract Analytics
Provides advanced, AI-driven contract analytics to optimize all aspects of contract management.
Contract Creation & Management (4)
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Contract Creation
Users can create new contracts within the platform using built-in document creation features.
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Contract Templates
Create and access templates with to streamline contract creation, taking advantage of pre-written contract clauses and fields.
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Contract Editing
Relevant contract stakeholders can edit, compare, and revise multiple versions of contracts.
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Contract Attachments
Additional information, such as images, memos, and invoices, can be attached to contracts as supplemental resources.
Collaboration (2)
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Contract Collaboration
Internal and external users are able to collaborate on contracts through a shared web portal with messaging features.
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Approval Process
Contract approvals processes can be streamlined, so that departmental workflows are integrated logically into the system.
Other Platform Features (5)
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Notifications & Reminders
Receive notifications and schedule reminders with alerts according to contract milestones.
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Contract Database
Contracts can be stored in a central online repository with built in search capabilities.
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Contract Compliance
Identify, assess, and manage all contract risks and ensure the fulfillment of contractual obligations
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Integrations / APIs
The contract management platform can integrate with CRM software to associate contracts with customer records, and with CPQ software to feed calculated quote details into the contract.
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E-Signature
Ability to e-sign legally-binding contracts within the same platform.
Bill Generation (9)
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Templates
Provide standard invoice templates that can be customized by users
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Digital Billing
Ability to convert invoices to digital formats such as PDF
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Recurring Billing
Automatically generates invoices at pre-defined time intervals
Hourly Billing
Business model that charges based on the amount of time spent on an hourly basis
Contingency Billing
Business model where clients pay their lawyer a fee only if the case is won/settled successfully
Project Billing
Business model that bills clients an amount based on the project/task/job performed
Multi-Period Recurring Billing
Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Deferred Billing
Buyer isn't billed until the period is up without any interest charges
Bill Processing (16)
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Consolidation
Allow users to consolidate multiple invoices into one
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Batch Invoicing
Ability to create multiple types of invoices
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Management
Manage invoicing for different types of products or services
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Purchase Order Management
Create, send, and track purchase orders and their statuses
Document Management
Store, manage, and track all electronic documents in a centralized location
Email Management
Manage, store and organize emails within the system or via third-party apps
Client Management
Manage contact details and communication with clients
Dunning Management
Process of automatically notifying clients when payments fail to ensure invoices are paid
Master Data Management
Verify, organize, manage & store enterprise data assets in a centralized repository
Refund Management
Oversee the process of issuing refunds
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Subscription Management
Process of managing customer subscription lifecycle for a recurring service or a product
Recurring Invoicing
Generate recurring invoices
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Order Management (4)
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Opportunities
Manage open opportunities for new or existing customers.
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Order History
Track all open and closed orders by customer, or by product and plan.
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Upsell & Cross-sell
Identify opportunities to upsell and cross sell based on product usage.
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Renewals
Plans can be renewed automatically or manually, when changes are required.
Products & Plans (7)
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Packages
Track the financial performance of various types of packages.
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Multi-part Deals
Create deals that combine multiple products and plans, with differrent pricing
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Plan Changes
Monitor plan changes such as upgrades and downgrades, or cancellations.
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Bundles
Ability to group standard plans and products to create bundles
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Reports
Alter the layout and content of reports
Revenue Management (5)
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Automation
Ability to create and send invoices automatically at predefined or custom frequencies.
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Consolidation
Consolidate invoices so customers can make one payment for multiple bills.
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Adjustments
Adjust invoices to handle exceptions and correct errors.
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Billing Types
Provide the option to combine recurring, one-time, and usage based billing
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Generative AI (6)
AI Text Summarization
Condenses long documents or text into a brief summary.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Management (3)
Updating
Updates subscription data automatically at predefined time periods that can be customized by users
Data cleansing
Processes and cleans subscription data from multiple sources, automatically or on demand
Integration
Provides integration with subscription billing, subscription management, and other solutions to capture subscription data
Analysis (4)
KPIs
Includes standard KPIs such as monthly recurring revenue (MRR) or customer lifetime value (CLTV)
Dashboards
Dlivers standard dashboards for subscription analysis that can be customized by users
Segmentation
Allows users to analyze subscription data by product, time period, type of contract, etc.
Revenue Optimization
Provides insights that can be used to improve sales and revenue
Generative AI - cpq (3)
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Dynamic Quoting
Generate personalized quotes and proposals that corresponds with each customer's tailored preferences and buying behavior
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Dynamic Pricing
Analyzes data to suggest price adjustments instantly based on competitor pricing, demand, market prices, production costs, and other factors
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Personalized Sale Recommendations
Enhances guided selling by learning customer preferences and suggesting the most suitable products and services based on their individual needs
Platform - Pricing (19)
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Dynamic Pricing
Allows flexibility for automatically adjusting prices of products or services based on real-time market conditions, competition, demand, or other factors.
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Customer Segmentation
Differentiates pricing by customer type, geography, products, services or sales channel.
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Price Execution
Performs complex price calculations and delivers prices directly into front-end sales and commerce systems, such as CPQ tools, CRMs, ERPs, and eCommerce platforms.
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Price Management
Sets prices for new products, updates existing price lists or matrix pricing, and customer-specific pricing including discounts, rebates, and promotions.
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Price Monitoring
Monitors price strategy of competitors to make informed pricing decisions.
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Approved Workflows
Implements role-based controls and streamlines workflows automatically for approving price changes or exceptions.
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Pricing Analytics
Provides visualized reports or dashboards to analyze data of current pricing performance, trends, and opportunities.
Omnichannel Pricing
Manages price lists to synchronize consistency across multi-channels, products, services, regions, and customer segments.
Elasticity-based pricing
Calculate the price elasticity of demand by analyzing pricing and market data to find the most optimal price points
eCommerce Management
Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
Inventory Management
Track and manage inventory levels to maintain proper supply
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Product Data Management
Capture, organize and track product-specific data and information in a centralized location
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Predictive Analytics
Predict future data based on historical data sets
Real-Time Analytics
Analyze and gain insights into data in real-time
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Integration - Pricing (3)
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ERP Integration
Allows ERP integration, and is flexible and easy to maintain.
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Integration API
Provides API's that can be used to easily integrate to other third party systems or software applications.
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CRM Integration
Allows CRM integration, and is flexible and easy to maintain.
Artificial Intelligence - Pricing (4)
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Price Optimization
Optimizes prices automatically from adapting to market changes, analyzing historical data, and predicting outcomes of various pricing scenarios for maximizing revenue.
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Personalized Pricing
Offers personalized prices and promotions to different customer segments based on their individual preferences, behavior, or purchase history.
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Real-time Insights
Provides intelligent pricing insights and analysis with data-driven recommendations.
Promotion Optimization
Assess and optimize pricing markdowns, special offers, or other promos
Agentic AI - Subscription Management (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
Accounting Integration
Integrate with a third-party accounting system
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Multi-Language
Manage and support multiple languages
Agentic AI - Subscription Analytics (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Contract Management (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Pricing (6)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
Machine Learning
Enable businesses to implement machine learning algorithms on business data such as sales and revenue
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Subscription Billing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Accounting Integration
Integrate with a third-party accounting system
Agentic AI - Contract Lifecycle Management (CLM) (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Billing (1)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
Additional Functionality (286)
File Encryption
Encrypts data within the file, which can only be decrypted using a password or encryption key
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Multi-Language
Manage and support multiple languages
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Customizable Invoices
Invoices that can be tailored according to company's branding, payment terms and personalized information
Real-Time Reporting
Active reporting of data and metrics
Credit Card Processing
Accept and process credit card transactions
Quotes/Estimates
Generate quotes or estimates for customers
Fraud Detection
Identify and prevent suspicious activity
Real-Time Data
Receive data and information in real time
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Credit Note
Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc.
Duplicate Detection
Compare new data with existing records to detect duplicate entries
Invoice History
Store and view prior invoices for each account/client
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Billing Portal
Gateway through which end users can view past bills and pay current invoices
Accounting Integration
Integrate with a third-party accounting system
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Customizable Branding
Add customized logos and colors to align with company branding
Bulk Send
Process of sending a large number of documents, messages or emails to multiple recipients at once
Invoice Creation
Create invoices from scratch or have recurring invoices
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
API
Application programming interface that allows for integration with other systems/databases
Customizable Reports
Alter the layout and content of reports
Projections
Estimate or forecast of a future scenario based on the study of present trends
Multi-Currency
Manage and handle various international currencies
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Automated Receipt Matching
Match digital receipt images or data with corresponding expense entries
Tax Calculation
Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
Payment Processing
Accept, record, and reconcile financial transactions
Data Import/Export
Import and export data to and from software applications
Real-Time Analytics
Analyze and gain insights into data in real-time
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Email Reminders
Reminders sent via email
Mobile Access
Access software remotely via mobile devices
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Customer Accounts
Record customer information, purchase history, and other notes
Customizable Fields
Customize data fields to support various needs and use cases
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Multiple Payment Options
Process payments via multiple modes directly through the application
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Payment Tracking
Track sent and received payments, invoices, and bills.
Batch Processing
Software's ability to perform similar action on multiple similar files simultaneously
Approval Workflow
Route documents and other data through one or more stakeholders for review and approval
For Small Businesses
Designed for small businesses
Tax Compliance
Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
For Telecommunications Industry
Specifically for telecommunications industry
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customer History
Access previous interactions or concerns to maintain customer relationships
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Service Provisioning
Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network.
Multi-Currency
Manage and handle various international currencies
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Pre-Paid Service
Services paid in advance before the end of the monthly billing cycle.
Product Catalog
Present a catalog of inventory that customers can view
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Configurable Workflow
Configure existing workflows to meet your organization's needs
Payment Processing
Accept, record, and reconcile financial transactions
Call Data Records(CDR)
Records or detailed document of call data produced by a telephone exchange over telecommunications equipment.
API
Application programming interface that allows for integration with other systems/databases
Flexible Rate Tables
Control and set flexible rates that depend on multiple variables and enable rate automation and calculation
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Customer Accounts
Record customer information, purchase history, and other notes
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
For Internet Service Providers (ISP)
Companies that provide access to the internet and its related services.
Post-Paid Service
Services paid in real-time or end of the monthly billing cycle.
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Data Import/Export
Import and export data to and from software applications
Real-Time Analytics
Analyze and gain insights into data in real-time
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Email Reminders
Reminders sent via email
Customizable Branding
Add customized logos and colors to align with company branding
Mobile Access
Access software remotely via mobile devices
Tax Calculation
Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Credit Card Processing
Accept and process credit card transactions
Customizable Fields
Customize data fields to support various needs and use cases
Real-Time Data
Receive data and information in real time
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Multiple Payment Options
Process payments via multiple modes directly through the application
Productivity Tools
Tools to facilitate the production of information and promote efficiency
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Cash Flow Management
Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period
Multiple Data Sources
Allows users to manage data from a number of sources
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Billing Rate Management
Setting up the amount/charge for per hour of work by a company or professional
KPI Monitoring
Tracking the status of previously identified performance measurements
Inventory Control
Monitor product stock levels
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Inventory Management
Track and manage inventory levels to maintain proper supply
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Status Tracking
Track the status over time for a request, process, asset, or transaction
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Booking Management
Create, update, and manage bookings, itineraries, and reservations
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Electronic Payments
Electronically collect payments for goods or services
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Real-Time Updates
Receive system updates as soon as any changes are made
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
For Airlines
Created for use in the aviation and air transportation industry
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Multi-Currency
Manage and handle various international currencies
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Sales Reports
Reports specific to sales analysis for trends and strategies
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Quotes/Estimates
Generate quotes or estimates for customers
Third-Party Integration
Addition of necessary external data, applications, tools, or features
For Hospitality Industry
To be used by the hospitality industry
Competitive Analysis
Evaluating strengths and weaknesses of companies with the same target audience
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Historical Trend Analysis
Review data from past periods to reveal recurring tendencies
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Customer Management
Store and organize information about customers and previous interactions
Yield Management
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Price and Cost Calculations
Calculate rule-based prices for a product/service
Financial Reporting
Generate reports to assess the financial performance of an organization
Contract/License Management
Track, store, and access client contracts or licenses
Customizable Rules
Rules followed by the software/AI can be configured by users to suit their specific needs
Transaction Monitoring
Monitor or audit historical and current transactions to analyze customer account activities
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Workflow Management
Create, design and manage workflows for repetitive tasks
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Expense Tracking
Monitor and record expenses such as purchases or charges incurred
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Data Visualization
Graphical representation of data
Customizable Fields
Customize data fields to support various needs and use cases
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
Cancellation Management
Allow customers to cancel their subscription remotely.
Real-Time Data
Receive data and information in real time
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Summary Reports
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Customer Profiles
Record customer information, purchase history, and other notes
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
API
Application programming interface that allows for integration with other systems/databases
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Tax Management
Implementation of various strategies to manage tax obligations via planning and maintaining compliance
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Data Import/Export
Import and export data to and from software applications
Product Catalog
Present a catalog of inventory that customers can view
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Branding
Add customized logos and colors to align with company branding
Billing Rate Management
Setting up the amount/charge for per hour of work by a company or professional
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Analytics
Analyze and gain insights into data in real-time
Multi-Currency
Manage and handle various international currencies
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Subscription Plan Management
Manage the subscription plans of all active members
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Customer Accounts
Record customer information, purchase history, and other notes
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Reporting
Active reporting of data and metrics
Credit Card Processing
Accept and process credit card transactions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Dunning Management
Process of automatically notifying clients when payments fail to ensure invoices are paid
Subscription Management
Process of managing customer subscription lifecycle for a recurring service or a product
Enrollments/Onboarding
Manage the enrollment and onboarding of all new members and accepted applications
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Electronic Signature
Digitally sign online documents
Full Text Search
Search for specific words or phrases within a document or database
Data Import/Export
Import and export data to and from software applications
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Contract Drafting
Create, edit, and revise contracts/written agreements
Activity Tracking
Track and document all activities across devices, networks, and other systems
Customizable Reports
Alter the layout and content of reports
Sell Side (Customers)
An agreement between a buyer and a seller for the sale and delivery of goods or services
Task Management
Create, manage and track all task activities and progression
Renewal Management
Manage and track the renewal process for various services, subscriptions, contracts, or licenses
Annotations
Highlight content and/or make notations about parts of content
Workflow Management
Create, design and manage workflows for repetitive tasks
Data Extraction
Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Contract Negotiation
Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Document Storage
Store and organize documents in a centralized system
Customizable Fields
Customize data fields to support various needs and use cases
AI Redlining
The use of AI to automate the process of reviewing, identifying and marking changes in contracts
Version Control
Track revisions and updates made to files and navigate between different versions
Completion Tracking
Track the current status and completion of activities, tasks, goals or deliverables via progress indicators
Contact Management
Manage, organize, and store contact information
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Document Review
Review and analyze existing information across documents
Customizable Branding
Add customized logos and colors to align with company branding
Configurable Workflow
Configure existing workflows to meet your organization's needs
Document Management
Store, manage, and track all electronic documents in a centralized location
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Buy Side (Suppliers)
An agreement between a business and an external supplier for the delivery of a set of products or services
Payment Processing
Accept, record, and reconcile financial transactions
Price and Cost Calculations
Calculate rule-based prices for a product/service
Data Visualization
Graphical representation of data
Rules Engine
It is a logic or a condition that executes business rules in a runtime production environment
Real-Time Data
Receive data and information in real time
Quotes/Estimates
Generate quotes or estimates for customers
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Sales Automation
Automate processes to manage leads, contacts, opportunities and sales activities
Document Storage
Store and organize documents in a centralized system
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Product Configurator
Customize the specifications of a finished product to meet the particular needs of a customer
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Forecasting
Form predictions based on past and present data/trends
Bills of Material
Material list of manufacturing parts and associated costs
Multi-Currency
Manage and handle various international currencies
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Customizable Branding
Add customized logos and colors to align with company branding
Electronic Signature
Digitally sign online documents
Document Templates
Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Benchmarking
Compare key metrics for the business against prominent players in the industry
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Profitability Analysis
Evaluate the degree to which business operations bring monetary gains
Real-Time Data
Receive data and information in real time
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customer Profiles
Record customer information, purchase history, and other notes
Repricing engine
AI-driven algorithms that allow for automatic repricing in real-time
Predictive Pricing Models
Use simulation models and scenario planning to predict and compare strategy outcomes for prices and promotions
Sales Reports
Reports specific to sales analysis for trends and strategies
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Forecasting
Form predictions based on past and present data/trends
Market Data Analysis
Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies
Custom Pricing Rules
Create custom predefined rules for prices for products and services
Multi-Currency
Manage and handle various international currencies
Product Catalog
Present a catalog of inventory that customers can view
Competitor Price Tracking
Monitor and compare prices for competing products
Data Import/Export
Import and export data to and from software applications
Sales Forecasting
Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Strategic Planning
At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Cost Analysis
Analyze and calculate business costs
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Price Forecasting
Form predictions for optimal prices based on past and present data (market data, competitor products, special events, weather, etc.)
Price differentiation
Create unique pricing based on product, store, geography, or customer segmentation
Multi-Store
Manage multiple teams and operations from a central location
Customizable Reports
Alter the layout and content of reports
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