# Advanced Case Management Reviews
**Vendor:** Kepner-Tregoe  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Advanced Case Management
Improve case resolution with structured troubleshooting




## Advanced Case Management Reviews
  ### 1. Enhance the total case magement productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hung H. | Management Development Institute of Singapore, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 30, 2024

**What do you like best about Advanced Case Management?**

The oppertunities that Advanced Case Management gave me include automtion of the routine activities. I am able to easily build woorkflows where certain activities occur based on the data entered into a case allowing me to focus on other elements of the case that require critical thinking.

**What do you dislike about Advanced Case Management?**

Those workflows are auite flexible and the customization of those can be a bit  tedious. this to and fro leads to delay most especially when one is handling special cases that require special attention.

**What problems is Advanced Case Management solving and how is that benefiting you?**

Advanced Case Management simplifies case intake as well as the initial assignment of the case. It reduces the chances of having two people working on one case since it directly assigns the case to the right employee depending on the set parameters.



- [View Advanced Case Management pricing details and edition comparison](https://www.g2.com/products/advanced-case-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A38%3A32+-0500&secure%5Bsession_id%5D=bd96d1c4-6702-4275-9046-23f67c943b0f&secure%5Btoken%5D=396c3f4c1b04ffe87b4f147f126674d24151b29badd20352c331dc3d5f8d31d9&format=llm_user)

## Advanced Case Management Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance