Improve case resolution with structured troubleshooting
For nearly 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems.
We have built our global, best-practice methodology for Root-Cause-Analysis (RCA) into the ServiceNow platform via this scoped app (v2).
The KT plugin for (Major) Incident Management aims to make your incident, problem, and change teams successfully work together to restore service degradation and improve IT stability, leveraging the Kepner-Tregoe best-practice troubleshooting methodology.
Having used the product extensively, this reviewer highlights the automation of routine activities as a key benefit that enhances productivity. The flexibility of the workflows, though advantageous, can lead to tedious customization and delays with special cases.
View Full ReviewKepner-Tregoe is a renowned global consulting and training services company that specializes in problem-solving, decision-making, and project management. Founded in 1958, the firm helps organizations improve operational efficiency and enhance decision-making processes through its time-tested methodologies. Kepner-Tregoe provides a range of workshops, consulting services, and digital tools designed to address complex business challenges and empower companies to achieve sustainable results. The company serves a diverse clientele across various industries, offering tailored solutions that drive strategic success.