--- title: ActiveOrder™ Reviews meta_title: 'ActiveOrder™ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ActiveOrder™ works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 6 scale: '5' date_modified: '2026-09-23' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # ActiveOrder™ Reviews **Vendor:** Manhattan Associates **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 6 ## About ActiveOrder™ Gain precise order promising, real-time inventory visibility, and intelligent fulfillment orchestration across every channel with Manhattan's ActiveOrder™, a cloud-native, versionless order management system (OMS) built to help retailers promise accurately, fulfill profitably, and scale easily. A 6-time leader in the Forrester Wave for Order Management Systems, it unifies omni-channel order orchestration, post-purchase experiences, and agentic AI customer service in a single platform to maximize conversions and lower fulfillment costs. ## ActiveOrder™ Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **effective accuracy** of ActiveOrder™, ensuring reliability in their operations and integrations. (1 reviews) - Users value the **ease of use** of ActiveOrder™, appreciating its user-friendly dashboards for seamless navigation. (1 reviews) - Users benefit from the **ease of implementation** of ActiveOrder™, making onboarding straightforward and efficient. (1 reviews) - Users commend the **user-friendly dashboards** of ActiveOrder™, enhancing their overall experience and efficiency. (1 reviews) - Users value the **high reliability and low downtime** of ActiveOrder™, ensuring a smooth operational experience. (1 reviews) - Tracking Features (1 reviews) **What users dislike:** - Users experience **poor customer support** , making it hard to diagnose issues and causing frustration with the product. (1 reviews) - Users express concerns about the **pricing issues** of ActiveOrder™, which impact affordability and support access. (1 reviews) ## ActiveOrder™ Reviews ### 1. One of the easy to use Order management system **Rating:** 5.0/5.0 stars **Reviewed by:** Bhargavi K. | Senior Test Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2025 **What do you like best about ActiveOrder™?** High Reliability and Low Downtime Strong Implementation Support Effective Accuracy & Integrations User-Friendly Dashboards **What do you dislike about ActiveOrder™?** Difficulty in Diagnosing Issues Cost and Support Concerns **What problems is ActiveOrder™ solving and how is that benefiting you?** Complex order handling is well management from Manhattan OMS ### 2. Works with lots of help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 03, 2018 **What do you like best about ActiveOrder™?** Runs well with little down time. Plenty of implementation help (which is needed). Accuracy and integrations have worked well. There are great third-party vendors to help in setup and in project management of Manhattan deployments. **What do you dislike about ActiveOrder™?** Takes a lot of care and feeding. There is also not much standardization among Manhattan products (such as Enterprise Order Management to Warehouse Management System). Some administrative tools just flat don't work and you have to work around it. The product is highly customized to you, so even on the same version it is hard to take the knowledge and experience from one brand to another. Make sure you get an independent integrator to help you in your setup and auditing Manhattan's pro services. **What problems is ActiveOrder™ solving and how is that benefiting you?** Streamlined and omnichannel order management of digital, wholesale and physical locations. Better inventory flow and tracking. ### 3. Above Average **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 14, 2018 **What do you like best about ActiveOrder™?** Dashboard functionality is easy and useful. Sales order fulfillment is a streamlined process. **What do you dislike about ActiveOrder™?** Application performance is poor. UI is not user friendly and contains very little result sets on a screen. . When using the application with non Manhattan product integrations, limitations to the user experience increase due to "customization" needs. Pricey modifications are required on the base product more often than not. **Recommendations to others considering ActiveOrder™:** Unless the base product meets your exact need, pricey modifications will be required. **What problems is ActiveOrder™ solving and how is that benefiting you?** Customer order fulfillment for ecommerce. Sourcing showed improvement when this application was implemented. ### 4. Seems to do the job well, not many complaints **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 06, 2018 **What do you like best about ActiveOrder™?** It seems to be a very reliable order management system and it does the job well **What do you dislike about ActiveOrder™?** Issues that pop up with OMS often are hard to diagnose **What problems is ActiveOrder™ solving and how is that benefiting you?** Managing a water flows from the e-commerce into the other various systems and integrating the stores ### 5. Manhattan Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 29, 2018 **What do you like best about ActiveOrder™?** Manhattan was very easy to use especially in the app form **What do you dislike about ActiveOrder™?** I don’t have much to dislike about it as a customer. It did all that I needed it to. **What problems is ActiveOrder™ solving and how is that benefiting you?** You have flexibility within the program ### 6. User for several years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 06, 2018 **What do you like best about ActiveOrder™?** Everything that it offers is great. Would recommend. **What do you dislike about ActiveOrder™?** Nothing is fun to mind that I disliked at all. **What problems is ActiveOrder™ solving and how is that benefiting you?** Moving our products in a timely manner - [View ActiveOrder™ pricing details and edition comparison](https://www.g2.com/products/activeorder/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-24+02%3A56%3A55+-0500&secure%5Bsession_id%5D=5ce85950-0d81-4c41-9f5b-c83f02b0ab2c&secure%5Btoken%5D=074ff47d8b14f231271932c68f43ce84b968d0f0e97bd4fc1e87a0b0cb25917d&format=llm_user) ## ActiveOrder™ Features **Administration** - Dashboards - Reports & Analytics **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Inventory Control** - Inventory Management - Inventory Sourcing **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management ## Top ActiveOrder™ Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - 4.2/5.0 (119 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (298 reviews)