--- title: ActiveOrder™ Reviews meta_title: 'ActiveOrder™ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ActiveOrder™ works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 6 scale: '5' date_modified: '2026-06-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # ActiveOrder™ Reviews **Vendor:** Manhattan Associates **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 3.6/5.0 **Total Reviews:** 6 ## About ActiveOrder™ Gain precise order promising, real-time inventory visibility, and intelligent fulfillment orchestration across every channel with Manhattan's ActiveOrder™, a cloud-native, versionless order management system (OMS) built to help retailers promise accurately, fulfill profitably, and scale easily. A 6-time leader in the Forrester Wave for Order Management Systems, it unifies omni-channel order orchestration, post-purchase experiences, and agentic AI customer service in a single platform to maximize conversions and lower fulfillment costs. ## ActiveOrder™ Pros & Cons **What users like:** - Users value the **effective accuracy** of Manhattan Active® Order Management, enhancing their operational efficiency and confidence. (1 reviews) - Users appreciate the **user-friendly dashboards** of Manhattan Active® Order Management, enhancing their overall experience and efficiency. (1 reviews) - Users highlight the **strong implementation support** of Manhattan Active® Order Management, making setup straightforward and efficient. (1 reviews) - Users value the **high reliability and low downtime** of Manhattan Active® Order Management, enhancing their operational efficiency. (1 reviews) - Users value the **effective syncing** of Manhattan Active® Order Management, enhancing reliability and overall efficiency. (1 reviews) - Tracking Features (1 reviews) **What users dislike:** - Users often face **poor customer support** , making it difficult to diagnose issues and address their concerns effectively. (1 reviews) - Users often face **pricing issues** with Manhattan Active® Order Management, affecting affordability and perceived value. (1 reviews) ## ActiveOrder™ Reviews ### 1. One of the easy to use Order management system **Rating:** 5.0/5.0 stars **Reviewed by:** Bhargavi K. | Senior Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about ActiveOrder™?** High Reliability and Low Downtime Strong Implementation Support Effective Accuracy & Integrations User-Friendly Dashboards **What do you dislike about ActiveOrder™?** Difficulty in Diagnosing Issues Cost and Support Concerns **What problems is ActiveOrder™ solving and how is that benefiting you?** Complex order handling is well management from Manhattan OMS ### 2. Works with lots of help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2018 **What do you like best about ActiveOrder™?** Runs well with little down time. Plenty of implementation help (which is needed). Accuracy and integrations have worked well. There are great third-party vendors to help in setup and in project management of Manhattan deployments. **What do you dislike about ActiveOrder™?** Takes a lot of care and feeding. There is also not much standardization among Manhattan products (such as Enterprise Order Management to Warehouse Management System). Some administrative tools just flat don't work and you have to work around it. The product is highly customized to you, so even on the same version it is hard to take the knowledge and experience from one brand to another. Make sure you get an independent integrator to help you in your setup and auditing Manahttan's pro services. **What problems is ActiveOrder™ solving and how is that benefiting you?** Streamlined and omnichannel order management of digital, wholesale and physical locations. Better inventory flow and tracking. ### 3. Above Average **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about ActiveOrder™?** Dashboard functionality is easy and useful. Sales order fulfillment is a streamlined process. **What do you dislike about ActiveOrder™?** Application performance is poor. UI is not user friendly and contains very little result sets on a screen. . When using the application with non Manhattan product integrations, limitations to the user experience increase due to "customization" needs. Pricey modifications are required on the base product more often than not. **Recommendations to others considering ActiveOrder™:** Unless the base product meets your exact need, pricey modifications will be required. **What problems is ActiveOrder™ solving and how is that benefiting you?** Customer order fulfillment for ecommerce. Sourcing showed improvement when this application was implemented. ### 4. Seems to do the job well, not many complaints **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2018 **What do you like best about ActiveOrder™?** It seems to be a very reliable order management system and it does the job well **What do you dislike about ActiveOrder™?** Issues that pop up with OMS often are hard to diagnose **What problems is ActiveOrder™ solving and how is that benefiting you?** Managing a water flows from the e-commerce into the other various systems and integrating the stores ### 5. Manhattan Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2018 **What do you like best about ActiveOrder™?** Manhattan was very easy ti use especially in the app form **What do you dislike about ActiveOrder™?** I don’t have much to dislike about it as a customer. It did all that I needed it to. **What problems is ActiveOrder™ solving and how is that benefiting you?** You have flexibilty within the program ### 6. User for several years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2018 **What do you like best about ActiveOrder™?** Everything that it offers is great. Would recommend. **What do you dislike about ActiveOrder™?** Nothing is fun to mind that I disliked at all. **What problems is ActiveOrder™ solving and how is that benefiting you?** Moving our products in a timely mannor - [View ActiveOrder™ pricing details and edition comparison](https://www.g2.com/products/activeorder/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-17+01%3A47%3A43+-0500&secure%5Bsession_id%5D=d776104a-ac01-49c2-a4f2-37bbb735c0dd&secure%5Btoken%5D=f8eebadf7d5001d4bf5887483f0898feb582340bd07eaa7796da0b2b8895b36e&format=llm_user) ## ActiveOrder™ Integrations - [Supply Chain Cloud](https://www.g2.com/products/supply-chain-cloud/reviews) ## ActiveOrder™ Features **Order Entry** - Entry - Register - Notifications **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction ## Top ActiveOrder™ Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - 4.2/5.0 (118 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews)