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ActiveOrder™ Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the effective accuracy of ActiveOrder™, ensuring reliability in their operations and integrations. (1 mentions)
Users value the ease of use of ActiveOrder™, appreciating its user-friendly dashboards for seamless navigation. (1 mentions)
Users benefit from the ease of implementation of ActiveOrder™, making onboarding straightforward and efficient. (1 mentions)
Users commend the user-friendly dashboards of ActiveOrder™, enhancing their overall experience and efficiency. (1 mentions)
Users value the high reliability and low downtime of ActiveOrder™, ensuring a smooth operational experience. (1 mentions)
Users experience poor customer support, making it hard to diagnose issues and causing frustration with the product. (1 mentions)
Users express concerns about the pricing issues of ActiveOrder™, which impact affordability and support access. (1 mentions)

Top Pros or Advantages of ActiveOrder™

Top Cons or Disadvantages of ActiveOrder™

Bhargavi K.
BK
Bhargavi K.
Senior Test Engineer
Mid-Market (51-1000 emp.)
"One of the easy to use Order management system"
5/5
What do you like best about ActiveOrder™?

High Reliability and Low Downtime

Strong Implementation Support

Effective Accuracy & Integrations

User-Friendly Dashboards Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

Difficulty in Diagnosing Issues

Cost and Support Concerns Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Works with lots of help"
3.5/5
What do you like best about ActiveOrder™?

Runs well with little down time. Plenty of implementation help (which is needed). Accuracy and integrations have worked well. There are great third-party vendors to help in setup and in project management of Manhattan deployments. Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

Takes a lot of care and feeding. There is also not much standardization among Manhattan products (such as Enterprise Order Management to Warehouse Management System). Some administrative tools just flat don't work and you have to work around it. The product is highly customized to you, so even on the same version it is hard to take the knowledge and experience from one brand to another. Make sure you get an independent integrator to help you in your setup and auditing Manhattan's pro services. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Above Average"
3.5/5
What do you like best about ActiveOrder™?

Dashboard functionality is easy and useful.

Sales order fulfillment is a streamlined process. Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

Application performance is poor.

UI is not user friendly and contains very little result sets on a screen. .

When using the application with non Manhattan product integrations, limitations to the user experience increase due to "customization" needs.

Pricey modifications are required on the base product more often than not. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Seems to do the job well, not many complaints"
2.5/5
What do you like best about ActiveOrder™?

It seems to be a very reliable order management system and it does the job well Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

Issues that pop up with OMS often are hard to diagnose Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Manhattan Review"
3/5
What do you like best about ActiveOrder™?

Manhattan was very easy to use especially in the app form Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

I don’t have much to dislike about it as a customer. It did all that I needed it to. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"User for several years"
4/5
What do you like best about ActiveOrder™?

Everything that it offers is great. Would recommend. Review collected by and hosted on G2.com.

What do you dislike about ActiveOrder™?

Nothing is fun to mind that I disliked at all. Review collected by and hosted on G2.com.