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Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Acronis Cyber Protect Cloud, making management and customization straightforward and efficient. (365 mentions)
Users value the effective backup solutions of Acronis Cyber Protect Cloud for their simplicity and integration. (319 mentions)
Users value the robust security features of Acronis Cyber Protect Cloud, ensuring safe data management and ransomware protection. (236 mentions)
Users value the ease of backup management with Acronis Cyber Protect Cloud's all-in-one platform, simplifying their operations. (235 mentions)
Users value the all-in-one platform of Acronis Cyber Protect Cloud, integrating backup, cybersecurity, and management seamlessly. (233 mentions)
Users often experience slow performance with Acronis Cyber Protect Cloud, affecting the efficiency of backups and restores. (97 mentions)
Users find Acronis Cyber Protect Cloud expensive compared to competitors, complicating their decision-making due to unclear pricing. (91 mentions)
Users are frustrated with the poor customer support, especially due to unavailability on weekends during critical backup tests. (73 mentions)
Users find the complexity of the interface and pricing confusing, which complicates their overall experience with Acronis Cyber Protect Cloud. (70 mentions)
Users report backup issues with Acronis Cyber Protect Cloud, particularly concerning multiple export files and limited weekend support. (69 mentions)

5 Pros or Advantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

5 Cons or Disadvantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

Reviews

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

4.7
1,463 reviews
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Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Integrated Cybersecurity and Backup in One Powerful MSP Platform"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Acronis Cyber Protect Cloud is praised for its integrated approach to cybersecurity, bringing backup, disaster recovery, and advanced anti-malware protection together in a single platform. It also offers AI-driven insights and multi-tenant management, which helps service providers manage multiple clients more efficiently. The platform is clearly built for Managed Service Providers (MSPs) and IT teams, with a single agent, console, and license model that simplifies day-to-day operations.

Key benefits include comprehensive protection across backup, disaster recovery, AI-based malware protection, remote assistance, and security. Centralized management makes it easier for IT teams to handle backups and security tasks from one console, while the AI-enhanced features strengthen ransomware protection and improve malware detection. Flexible pricing supports predictable costs and transparent billing, allowing partners and IT teams to scale without added complexity. Overall, the user-friendly interface and efficient management tools reduce complexity and boost productivity, and the focus on compliance and integrated protection makes it a strong option for businesses looking for secure backup solutions.

Acronis Cyber Protect Cloud feels like a transformative solution for businesses and MSPs that want to improve both their cybersecurity posture and their operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Some users have noted that the portal can occasionally be slow to respond, especially during peak usage or large-scale operations Review collected by and hosted on G2.com.

Debasish D.
DD
Debasish D.
cyber administrator
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"powerfull all in one cybersecurity solution"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I really like that Acronis Cyber Protect Cloud uses one agent for everything, which simplifies management tasks. Additionally, the security features and uptime for automated backup Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I find the support and pricing aspects of Acronis Cyber Protect Cloud could be improved. Review collected by and hosted on G2.com.

Frank B.
FB
Frank B.
Owner
Small-Business (50 or fewer emp.)
"Effortless Backup and Protection, Instantly Effective"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I use Acronis Cyber Protect Cloud for Backup, XDR, EDR, and the management of PCs and servers. I find the backup feature perfect and appreciate how it allows me to manage updates and EDR for our PCs. It's simple but complete, which makes it valuable. When setting up something, the questions are designed to guide me easily, so I just have to follow them to set it up. The initial setup was very easy, taking just minutes the first time. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

nothing Review collected by and hosted on G2.com.

Lahiru S.
LS
Lahiru S.
Engineer - System and Security
Information Technology and Services
Mid-Market (51-1000 emp.)
"Reliable Backup and Recovery tool comes with multiple additional solutions with a One single Console"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Acronis cyber protect comes with cloud and on prem based deployment options. Acronis cyber protection provides multiple solutions backup advanced management EDR then we can use single solution for multiple requirements. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Cyber protect cloud having multiple SKU's when comes to create BOQ. Review collected by and hosted on G2.com.

Dave P.
DP
Dave P.
Senior Technician
Information Technology and Services
Small-Business (50 or fewer emp.)
"Streamlined Backup with Minor Integration Hiccups"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I appreciate that the initial setup of Acronis Cyber Protect Cloud is relatively straightforward. I also like the management, which is great and is all handled through a single console with tabs relating to each section of the product. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Google Workspace backup is still unable to be configured to use OUs, and MS365 backup in a similar vein is an 'all-or-one at a time' approach, which can be uncomfortable to explain to end-users/customers. Google integration was not completed, and Disaster Recovery was originally poorly configured, but is much better now. Review collected by and hosted on G2.com.

AP
Amit P.
"Robust Backup and Security with Room for Improvement"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I use Acronis Cyber Protect Cloud for protecting my company's data in case of any disaster. I've found the user experience to be very good. The entire machine backup feature is amazing as it allows me to recover my lost system effortlessly. The product management console's UI is fabulous, making it easy to use, especially for someone with an IT background. I also appreciate the CDP feature in backups, which enables real-time backup similar to online documents, and the Active Protection feature in EDR, which effectively safeguards against ransomware by immediately rolling back any malicious encryption processes. The initial setup was smooth. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I feel that Acronis Cyber Protect Cloud's EDR needs more visibility and improvement. I've compared it with other EDR solutions and found that there's a lot more features and better control with competitors. I understand it has just entered the EDR world, but improving this would increase customer trust. For example, Acronis could benefit from features like HIPS in Kaspersky, where processes are categorized by trustworthiness, allowing for quick action against processes that behave unexpectedly. Review collected by and hosted on G2.com.

Francisco C.
FC
Francisco C.
Dirección Técnica e Innovación - Fundador y copropietario
Small-Business (50 or fewer emp.)
"A complete endpoint: control, security, and AI automation with great support"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The number of low-impact tools on performance that combines a single endpoint, a single agent providing control, security, AI automations, all at a reasonable price and with more than professional support. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Perhaps if its advantage is also its disadvantage, that one cannot be excellent at everything, but it has everything an MSSP provider needs to deliver service. Review collected by and hosted on G2.com.

AV
Anthony V.
Software Consultant
Small-Business (50 or fewer emp.)
"Centralized, Easy-to-Use Management with Great Visibility and Value"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The centralised management gives us strong visibility across client sites, and it supports and integrates with a wide range of the products our customers rely on, including Microsoft 365 and SQL Server. This coupled with ease of use makes this a great value offering to add to our service portfolio. Implementation to workloads are also easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

It isn’t always easy to tell which licenses will be applied, and in some cases a license ends up being assigned in a way that makes it very difficult to identify which workload it was applied to. Review collected by and hosted on G2.com.

Andrea P.
AP
Andrea P.
Sistemista delle infrastrutture
Small-Business (50 or fewer emp.)
"Many Services Offered But Prices Not Very Intuitive"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I like that Acronis Cyber Protect Cloud offers many services. I also appreciate that the antivirus works on emails as well. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I don't like at all the way we learn about the prices of services, that is, through the Excel sheet. In my opinion, it's poorly made and not very intuitive. It's hard to understand, every time I have difficulty figuring out what I need to select. We had problems with the configuration, the support told us they had activated the MDR but in reality, it was never activated. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"All-in-One Backup, Disaster Recovery, and Cybersecurity in One Console"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most about Acronis Cyber Protect Cloud is that it brings backup, disaster recovery, and cybersecurity together in one platform. Having a unified management console cuts down on overhead, saves time, and makes it simpler to deliver consistent, reliable protection. On top of that, the strong ransomware protection and flexible backup options give me confidence that data can be recovered quickly when it matters most. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The biggest downside is that support for older operating systems is phased out over time, which can be difficult in environments that still rely on legacy systems and can’t upgrade quickly. I understand this from a security and modernization perspective, but it often means extra planning and, in some cases, workarounds to keep older workloads running. Review collected by and hosted on G2.com.