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Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Acronis Cyber Protect Cloud, making management and customization straightforward and efficient. (365 mentions)
Users value the effective backup solutions of Acronis Cyber Protect Cloud for their simplicity and integration. (319 mentions)
Users value the robust security features of Acronis Cyber Protect Cloud, ensuring safe data management and ransomware protection. (236 mentions)
Users value the ease of backup management with Acronis Cyber Protect Cloud's all-in-one platform, simplifying their operations. (235 mentions)
Users value the all-in-one platform of Acronis Cyber Protect Cloud, integrating backup, cybersecurity, and management seamlessly. (233 mentions)
Users often experience slow performance with Acronis Cyber Protect Cloud, affecting the efficiency of backups and restores. (97 mentions)
Users find Acronis Cyber Protect Cloud expensive compared to competitors, complicating their decision-making due to unclear pricing. (91 mentions)
Users are frustrated with the poor customer support, especially due to unavailability on weekends during critical backup tests. (73 mentions)
Users find the complexity of the interface and pricing confusing, which complicates their overall experience with Acronis Cyber Protect Cloud. (70 mentions)
Users report backup issues with Acronis Cyber Protect Cloud, particularly concerning multiple export files and limited weekend support. (69 mentions)

5 Pros or Advantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

5 Cons or Disadvantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

Reviews

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

4.7
1,463 reviews
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NA
Nivetha A.
System Engineer
Small-Business (50 or fewer emp.)
"Effective Cloud Backup and Security in One Platform"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best is having backup, server protection, and email security all managed from one dashboard instead of juggling separate tools. Email security has been particularly useful for catching threats before they reach inboxes, and the dashboard makes it easy to monitor multiple servers and schedule backups without much manual work. Having everything in one place saves time day-to-day and makes it easier to keep track of what's protected and what needs attention. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Initial setup and configuration took more effort than expected, especially getting everything tuned properly across backup, server protection, and email security. On the email security side specifically, customization is limited — you mostly get built-in toggle options rather than being able to write your own detailed rules, so it's not as flexible if you want more granular control over filtering. Review collected by and hosted on G2.com.

MK
Mark K.
IT Specialist
Enterprise (> 1000 emp.)
"All-in-One Backup & Security That Saves Our MSP Time—and Leaves Room for Profit"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Honestly the biggest thing for me is that it's all in one place - backup, security, everything - so I'm not stuck managing a bunch of separate tools. As an MSP that saves a ton of time. But if I'm being real, price is what actually matters most to us, and there's a good gap in the pricing that lets us mark it up for customers and still come out ahead Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The UI isn’t great. It’s not very intuitive, and it takes a while to find things you’d expect to be just a click away. It could really use a cleaner, more user-friendly design to make navigation feel simpler and more straightforward. Review collected by and hosted on G2.com.

Lasitha H.
LH
Lasitha H.
Lead Engineer - Systems & Security
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Acronis Cyber Protect Cloud: Reliable All-in-One Backup and Endpoint Security"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best about Acronis Cyber Protect Cloud is its all-in-one approach to backup, cybersecurity, and endpoint protection. It provides reliable data protection, centralized management, and strong security features, making it easier to protect workloads and endpoints from both data loss and cyber threats. The cloud-based management and automation capabilities are also very useful for managing multiple customers and environments. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One area that could be improved is the complexity of the platform and licensing structure. With the wide range of features available, it can sometimes take time to understand and configure the different options. A simpler licensing model and more streamlined management experience would make the solution easier to deploy and manage. Review collected by and hosted on G2.com.

yuri g.
YG
yuri g.
Pleno
Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy deployment and a single agent that simplifies everything in Acronis"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most about Acronis Cyber Protect Cloud is the ease of deployment and management. I use Acronis every day to manage, monitor, and deploy the solution in different companies, and this simplicity makes a big difference in the routine.

What I consider one of the main differentiators is the possibility of using a single agent for various functionalities, such as backup, RMM, and antivirus. I don't need to deal with multiple agents or different installations for each service. I install a single agent and, from it, I can configure the resources I need. This makes deployment much faster and greatly facilitates day-to-day management. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One area that could be improved is the RMM part. At times, some tasks or scripts may present failures or generic errors, without immediately making it clear what caused the problem. This often requires more detailed analysis or manual intervention to understand what happened.

I also believe that RMM alerts could provide more detailed information about the cause of problems and more clearly indicate what actions should be taken. As I use the platform to monitor various environments, having more precise information in the alerts would greatly help in diagnosing and resolving incidents. Review collected by and hosted on G2.com.

Meher Prakash V.
MV
Meher Prakash V.
Technical & Pre-Sales Executive
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Complete Data Protection in One Platform"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Acronis offers an all-in-one solution for backup, recovery, cybersecurity, remote desktop, monitoring, and alerting. It lets me manage data protection and endpoint security from a single, centralized console, which cuts down on the need for multiple separate tools. Overall, it makes IT management simpler, more streamlined, and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

GCC needs to be installed and kept at a version that matches the current kernel build requirements. If the kernel is upgraded later on, the GCC version should be updated as well to maintain compatibility and ensure the build process continues to work properly. Review collected by and hosted on G2.com.

SM
Shubham M.
Senior Technical Consultant - Cloud Infrastructure
Mid-Market (51-1000 emp.)
"Centralized Protection and Backup Management in One Straightforward Console"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most is the centralized management and the wide range of protection options available in one platform. It makes it easier to manage endpoint backups, Microsoft 365 protection, alerts, and overall backup operations from a single console. The interface is generally straightforward and works well for day-to-day administration. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Acronis integrates well with the Microsoft 365 environment, which is useful for protecting cloud data alongside endpoint backups. I also found it convenient to manage endpoint protection and backup activities from the same platform rather than relying on completely separate tools. The centralized approach makes it easier to manage different protection requirements across users and devices. Review collected by and hosted on G2.com.

Suji S.
SS
Suji S.
Cloud Engineer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Reliable and Centralized Backup Management with Acronis Cyber Protect Cloud"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best about Acronis Cyber Protect Cloud is its centralized management and ease of monitoring. We can manage backups for multiple customer servers from a single platform, monitor backup status, and quickly identify backup failures. The recovery process is also straightforward, which makes it useful for day-to-day backup management and disaster recovery. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Needs to improve the support priority. Sometimes it takes additional investigation to understand the exact cause of an issue. The platform can also feel a little complex for new users, especially when configuring policies and advanced backup settings Review collected by and hosted on G2.com.

Jony d.
JD
Jony d.
Head of Security
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy Deployment, Intuitive Management, and Great Value"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most about Acronis Cyber Protect Cloud is how intuitive and easy it is to deploy and manage. The interface is user-friendly, making implementation and day-to-day administration straightforward, even in complex environments. It also offers an excellent balance between features and pricing, providing strong value for the investment. The integration experience was smooth and straightforward. The platform provides a user-friendly interface and clear configuration options, making it easy to integrate into our existing environment. We did not encounter any significant issues during deployment, and the overall process was efficient. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

At the moment, I don't have any significant concerns. Overall, the product has met my expectations in terms of functionality, usability, and reliability. Review collected by and hosted on G2.com.

Hatem A.
HA
Hatem A.
Managing Director
Small-Business (50 or fewer emp.)
"All-in-One Backup and Cybersecurity Platform That Streamlines MSP Operations"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like most about Acronis Cyber Protect Cloud is that it combines backup, cybersecurity, endpoint protection, and disaster recovery in a single platform, which significantly reduces management complexity. The centralized dashboard makes it easy to monitor all customer endpoints and quickly identify issues without switching between multiple tools. I also appreciate the built-in anti-malware and ransomware protection, which adds an extra layer of security alongside reliable image-based backups. The platform integrates well into an MSP workflow, automates many routine tasks through policies, and provides detailed reporting that helps demonstrate value to clients. Restores are fast and dependable, giving confidence that systems can be recovered quickly when needed. Overall, it has improved operational efficiency while reducing the number of separate security and backup solutions we need to manage. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The interface can feel overwhelming at first, and the licensing model isn't always straightforward. Review collected by and hosted on G2.com.

Shamistan A.
SA
Shamistan A.
IT Group Manager Assistant
Small-Business (50 or fewer emp.)
"All-in-One Protection and Backup with Fast Recovery"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best about Acronis Cyber Protect Cloud is its all-in-one approach. It combines backup, cybersecurity, disaster recovery, and endpoint management in a single platform, making it easier to manage customer environments. The centralized console, strong ransomware protection, fast recovery, and multi-tenant capabilities help us deliver reliable and efficient services while reducing operational complexity. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I think Acronis Cyber Protect Cloud is generally a successful solution. However, the initial setup and configuration processes can be more complex in some advanced features. Making the management interface simpler and more user-friendly at times, having more flexible reporting options, and increasing performance optimizations, especially in large environments, would make the product even more beneficial. Review collected by and hosted on G2.com.