UpKeep Reviews & Product Details

I like the versatility of UpKeep for data capture and ways to track activities. With the 'Request' or 'solicitudes' section, I can track and plan activities like projects, and the report capture is digital, which is an improvement compared to when it was done on paper. Additionally, I value the latest update that has allowed me to learn more about how to set up PM Triggers and how to modify and upload the W.O. to each user. I enjoy how UpKeep helps me reduce the time spent capturing reports and accurately track pending activities. Review collected by and hosted on G2.com.

I don't like the topic of downloading W.O. in PDF format. I'm interested in downloading a large number of W.O., but if I select them, it puts them all in a single file and not individually. I also found the initial setup of UpKeep difficult. Review collected by and hosted on G2.com.

Very intuitive. From the get-go, it's very easy to navigate. Other CMMS systems I've used in the past, both in Military/Aviation as well as service shop programs, always had a massive learning curve. You had to keep cheat sheets until you memorized everything with the old databases/CMMS programs I've used. My first day of training, I was basically a pro after about an hour. Review collected by and hosted on G2.com.

There are a few things that I feel could be streamlined. For instance, when I need to print or save a Work Order. I open the work order, then I click print, then it brings up another window, and you have to export it, save it, and either print it from there or email it. Then when you're done, you have to close like three or four windows to be able to access another Work Order on that same page. Review collected by and hosted on G2.com.

I like the Nova AI integration in UpKeep. It makes creating a more fluid work order process easier by allowing me to upload files and extract the needed information with AI assistance. This capability makes programming preventative maintenance much easier and more uniform. There's just so much it has helped with thanks to access to Nova. Review collected by and hosted on G2.com.

Only thing that I've really ran into trouble with UpKeep is being able to scan my manuals because we're an older company. I scan the manuals in using my printer and send them to my email. And I have tried every way I can to make it easier to take the information from the scanned documents and get it into UpKeep and have Nova process it, and it's just been a struggle. Review collected by and hosted on G2.com.

This has been day vs night compared to our prior CMMS software. I love the easy to navigate user interface. The mobile app has been extremely handy to use. Vs our other software we used prior to this, i love that i can quickly interact with an actual human being for customer support!

I feel as a team we've been able to keep track of things much better, and once we've been using this for awhile i feel it will prove to be extremely beneficial. Review collected by and hosted on G2.com.

Honestly nothing yet...I've been extremely happy with the transfer to UpKeep and i feel the team over there is always open to feedback if any issues do arise.

They've been great to deal with :) Review collected by and hosted on G2.com.

I like that a photograph can be added as evidence. This eliminates the need to attend the machine in person to validate the execution of a maintenance technician's work. Review collected by and hosted on G2.com.

We are still struggling with the order triggers because the dates are shifting, which causes problems with our annual plan that doesn't match. Also, the initial setup was very delayed. Review collected by and hosted on G2.com.

I appreciate using UpKeep to manage tenant complaints effectively, as it provides a centralized platform where everyone can easily see the status of various issues. Previously, coordinating through emails required contacting multiple individuals, which was cumbersome. I love the comprehensive data and reports available at the end of each week, which help me assess what worked well and what didn't. Using UpKeep's analytics, I can track technician performance, see how many complaints they attended to, assess the amount of time taken, and organize tasks more efficiently. Additionally, the initial setup was straightforward and well-received by everyone, reflecting ease of use that enhances overall adoption. I value the platform’s well-thought-out design, which facilitates smoother operations and offers clarity into maintenance processes, thus significantly improving workflow management. Review collected by and hosted on G2.com.

We are not using UpKeep to its full potential now, for example, the 'parts and cost' feature. Review collected by and hosted on G2.com.

The tool has allowed us to track and report on our service tickets (both proactive and reactive) in real-time, and in a much more manageable way - allowing for greater visibility into common recurring issues and address them before they become significant problems. Review collected by and hosted on G2.com.

While intuitive for tech savvy workers, some older or less technical workers have struggled with the adoption of the platform - though this is mainly a training issue and not related directly to the usability of the application. Review collected by and hosted on G2.com.

I love UpKeep for its ease of use, which is crucial with multiple departments using it to generate work orders. It ensures that the process is straightforward and prevents any confusion among users. Being able to organize work orders efficiently helps keep track of details like who, what, and where, which is of great importance. The customer support has been incredible from the start, providing amazing assistance as we set up the system, which boosted our confidence and comfort, knowing that help is readily available. The software has effectively helped us track completed work orders in detail and maintain accurate inventory levels. Although inputting information was initially time-consuming, it turned out to be entirely worthwhile, contributing to our smooth operations. Overall, UpKeep meets our needs so well that I confidently rate it a 10 and would highly recommend it to others. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

What I like best about UpKeep is how easy it is to use. The platform is very intuitive, which makes it simple to create and track work orders, schedule preventive maintenance, and communicate with the team. It keeps everything organized in one place, saving a lot of time and reducing confusion. Review collected by and hosted on G2.com.

I would love to be able to utilize all aspects of Upkeep as there are so many applications, but we are not currently at a place to utilize them all. Review collected by and hosted on G2.com.

UpKeep has become an essential tool in our daily operations. The interface is clean, intuitive, and visually well-designed, making it easy to access and review all key maintenance and equipment information. Implementation was straightforward, and our team quickly adapted to the system with minimal training.

We use UpKeep frequently across departments for managing stock reports, technician updates, and detailed equipment listings. The new voice-to-text note feature has streamlined documentation and improved communication in the field.

Customer support has also been excellent — responsive, knowledgeable, and always willing to assist with any questions. Overall, Upkeep offers strong accessibility, smooth integration, and dependable performance, making it a valuable and user-friendly maintenance management solution. Review collected by and hosted on G2.com.

While UpKeep is a strong maintenance management tool, there are a few areas that could be improved. It would be helpful to have the ability to close out work orders by technician name after job completion, especially when multiple technicians are involved. Additionally, building and customizing reports can still be a bit challenging and less intuitive than other parts of the system. Review collected by and hosted on G2.com.