# Textmagic Reviews **Vendor:** TextMagic **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 127 ## About Textmagic Textmagic is a business messaging platform for sending SMS and email campaigns, handling replies, and keeping conversations organized. Messages and contact history are grouped by recipient to give teams full context. You can schedule messages, use templates, segment contact lists, and track delivery and engagement, all from one workspace. Textmagic supports: - Scheduled messages and reusable templates - Two-way conversations via SMS or email - A unified view for replies across SMS, email, WhatsApp, and more - Contact management with lists and segments - Automatic opt-out handling - Bring your own number (Twilio, Vonage, etc.) - 1,000+ Zapier integrations - SMS API for custom workflows Because messaging at scale requires compliance, we support 10DLC registration (US), toll-free verification, sender ID setup, and email domain authentication with step-by-step guidance for each. Over 20,000 companies use Textmagic to run campaigns, follow up with customers, and manage day-to-day communication. ## Textmagic Pros & Cons **What users like:** - Users appreciate Textmagic's **ease of use** , noting its simplicity and effective implementation for enhanced communication. (16 reviews) - Users value the **efficiency and convenience** of Textmagic, enhancing communication and support for their organizations. (7 reviews) - Users appreciate the **affordable pricing** of Textmagic, making it an ideal choice for small businesses. (6 reviews) - Users highlight the **superb customer support** of Textmagic, enhancing user satisfaction and experience. (6 reviews) - Users value the **easy setup** of Textmagic, highlighting its simplicity and quick implementation for effective communication. (6 reviews) - Users value the **simplicity and ease of use** of Textmagic, enhancing their overall experience and efficiency. (6 reviews) - Intuitive (4 reviews) - Users appreciate the **time-saving automation** of Textmagic, enhancing communication efficiency for their practices. (4 reviews) - Reliability (3 reviews) - Templates (3 reviews) **What users dislike:** - Users report **SMS issues** due to unexpected changes and ongoing charges despite text delivery failures, impacting their experience. (4 reviews) - Users feel the **lack of group chat functionality** limits efficiency and complicates sending mass texts effectively. (3 reviews) - Users feel that Textmagic is **too expensive** and would prefer more flexible pricing options for smaller businesses. (2 reviews) - Users report **integration issues** with Textmagic, particularly regarding email and other systems, but customer service offers assistance. (2 reviews) - Users face **sending issues** with Textmagic, particularly with failed texts and inability to send images crucial for their business. (2 reviews) - SMS (2 reviews) - App Crashes (1 reviews) - Users report **connection issues** with Textmagic, especially on older iMacs, causing frustration and unnecessary charges. (1 reviews) - Contact Management (1 reviews) - Editing Issues (1 reviews) ## Textmagic Reviews ### 1. Effortless Communication, But Desktop App Needs Better Compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Rae C. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Textmagic?** Typing texts by keyboard is so easy. The templates made our communications with patients smooth and speedy. The new email facility has made mailshots much more affordable. **What do you dislike about Textmagic?** The desktop app won't work with our older iMacs. **What problems is Textmagic solving and how is that benefiting you?** Our patient database doesn't send SMS and that is the quickest way to contact patients so Text Magic makes that so easy. When a practitioner is ill and we need to contact patients outside work hours, we can log into Text Magic offsite and contact patients efficiently. We also want to contact patients who have opted into email marketing and the cost of things like Mail Chimp was prohibitive but Text Magic emails are a price we can afford. ### 2. Text Magic is a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Textmagic?** Text Magic allows me to send mass text to everyone efficiently. It’s so convenient and saves so much time for our non profit. **What do you dislike about Textmagic?** I honestly think TextMagic is great and don’t have anything bad to say about it. **What problems is Textmagic solving and how is that benefiting you?** Sending mass text for the organization which is saving us time **Official Response from Alexa Lemzy:** > Thank you for your review. We’re glad to hear Textmagic is helping you save time and efficiently reach your audience - especially for such important work in your non-profit. We really appreciate your support. ### 3. Effortless Communication with Textmagic **Rating:** 5.0/5.0 stars **Reviewed by:** Carpets To Y. **Reviewed Date:** October 29, 2025 **What do you like best about Textmagic?** I appreciate Textmagic's simplicity and ease of use, making it a standout choice compared to other vendors. Setting it up was incredibly simple, which was a pleasant surprise. I like the feature that allows me to set up and save templates, enabling me to use them with ease. The ability to send messages to multiple customers simultaneously is a huge plus. Textmagic effectively addresses our need for real-time customer updates, significantly reducing the number of phone calls we receive and keeping our clients informed. Its straightforward nature and practical features are what make it an invaluable tool for our business. **What do you dislike about Textmagic?** Nothing in truth i would be being very picky **What problems is Textmagic solving and how is that benefiting you?** I use TextMagic to quickly give customers real-time updates, keep them informed, and reduce incoming phone calls, all thanks to its simple setup and useful template feature. ### 4. Very easy to use, very powerful in use. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew D. | Owner - MAD Mowers, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Textmagic?** Easy to use, and replies arrive in my inbox. **What do you dislike about Textmagic?** Nothing. TextMagic is not perfect, but not far off. **Recommendations to others considering Textmagic:** If you are a big organisation with an IT department there may be other or even better options, but for me on my own, Text Magic is just perfect. **What problems is Textmagic solving and how is that benefiting you?** I run a mower servicing workshop and Text Magic gives me fast communication with my customers and also a second channel as a backup to emails. **Official Response from Alexa Lemzy:** > Thank you for updating your review, Andrew — we truly appreciate it! We’re glad Textmagic continues to support your daily operations and help you communicate quickly and efficiently with your customers. It means a lot to be part of your growing business! ### 5. Great service for Small Business & Clubs - Faery Court Masquerade Ball Faery-Ball.com **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne S. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Textmagic?** Very easy to use. I was hesitant to buy a monthly package so went month to month for several years. Now that I am sending more frequently I upgraded to monthly amount. But it is easy to change if my needs change. The messaging feature is good as well. Good notifications by email. **What do you dislike about Textmagic?** Can't think of anything. Working very well for me. **Recommendations to others considering Textmagic:** This was easy to set up and low cost to test. Recommend adding to your small business to reach customers that don't read emails. **What problems is Textmagic solving and how is that benefiting you?** As a small business, this is an easy way to reach customers that don't read emails. Inexpensive way to remind about your business. Less clutter than email list. Was very easy for small business to set up and cost effective. ### 6. The only text app to consider! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Textmagic?** After trying out many texting apps, I discovered Text Magic. I have been using it for over five years, and I haven't found anything else that comes close to offering the same features. My entire texting history is stored, making it simple to search for old messages and resend them if needed. Group texting is effortless with Text Magic, there are no restrictions on how many people you can include in a group message. I use the web app daily and also have the mobile app, which allows me to easily review sent texts and resend them whenever necessary. **What do you dislike about Textmagic?** There is nothing to dislike! Text Magic does everything you need. **What problems is Textmagic solving and how is that benefiting you?** Sending job texts to large groups ### 7. Helpful Team, Easy to use product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** November 14, 2025 **What do you like best about Textmagic?** Service is easy and affordable. Support team helped with original validation failed. I tried to use a different service at first and after a month I still couldn't text. I was able text within a few days w/ text magic and it has been working seamlessly since for our needs. **What do you dislike about Textmagic?** I don't think we have had any issues with text magic at this time. Oh, I wish it would integrate with Ring Central for a CPAS or w/e its called. But I knew it didn't when we bought the product so hardly a complaint. **What problems is Textmagic solving and how is that benefiting you?** We use it to send emergency alerts to our on-call technicians. ### 8. Highly Productive Messaging with No Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Kingsley A. | Income Recovery manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Textmagic?** very easy to use , the customer service support is superb and messages are very productive and targeted. easy of implementation and frequency of use. it also a has numerous features you can choose from and the integration is fantastic **What do you dislike about Textmagic?** there is nothing to dislike about Textmagic **What problems is Textmagic solving and how is that benefiting you?** very easy to use and efficient communication to customers. It is highly productive and engaging and customers reaction is very speedy ### 9. A Reliable SMS Marketing Tool with Great FeatureS **Rating:** 3.5/5.0 stars **Reviewed by:** Sushil M. | Assistant Manager - Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Textmagic?** I really like how simple and intuitive TextMagic is. Setting up SMS campaigns is quick, and the platform allows me to send messages to thousands of contacts with just a few clicks. The delivery rate is excellent, and I also appreciate the scheduling feature — it helps a lot when managing messages for different time zones. The mobile app is an added bonus for on-the-go use. **What do you dislike about Textmagic?** The pricing could be a bit more flexible for smaller businesses or startups. While the pay-as-you-go model works, sometimes I wish there were more bundled plans for bulk usage. Also, the reporting tools, while helpful, could be a bit more detailed or visual in terms of analytics. **What problems is Textmagic solving and how is that benefiting you?** TextMagic helps me stay connected with my customers in real time, especially for sending appointment reminders, promotional messages, and quick updates. It has improved customer engagement and reduced no-shows significantly. The speed and reliability of delivery give me peace of mind. **Official Response from Ioana Sima:** > Thanks for your feedback. We're happy you find Textmagic easy and reliable. We understand pricing is a concern. Our monthly plans may offer better value for bulk messaging (you can find them in the Admin -> Plans section). Also, new reporting tools are coming soon! Feel free to reach out to Textmagic Support for more help. ### 10. Efficient Customer Communication with Time-Saving Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Carrianne W. | Parts Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Textmagic?** Easy to get in touch with customers during the working day as not everyone is able to answer a phone call. You can save templates which saves a lot of time when messaging customers. **What do you dislike about Textmagic?** There isn't any downsides to Textmagic for me as the user but some of my customers do mention it would be helpful if they could send pictures through. **What problems is Textmagic solving and how is that benefiting you?** Saving time when giving customers updates on their job. Helps to get a hold of customers easier if they are busy. Lets the customer know when their vehicles are ready without having to call them and potentially interrupt their day. ### 11. Fantastic, trouble-free, and super-fast customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kraig N. | Chief of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Textmagic?** It works as designed! We had a billing matter (making our account tax-exempt) and the customer support folks made it simple, quick, and easy to address the matter and apply our tax exemption. Honestly, I was surprised about how easy they made the process. It was seamless and their responses were super-fast - the way customer service should ALWAYS be but seldom is! **What do you dislike about Textmagic?** Scheduled messages can't be edited from the app - they have to be edited from a browser. **What problems is Textmagic solving and how is that benefiting you?** Consistent, scheduled communication with employees. **Official Response from Alexa Lemzy:** > Thank you for your kind words! We’re glad you had a great experience with our support team. I’ve also added your request about editing scheduled messages in the app to our feature list, and we’ll let you know if it gets released. ### 12. Easy to Use, Reliable Messaging at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Textmagic?** Very easy to use, never any service or delivery problems with messages, not too expensive either. **What do you dislike about Textmagic?** I wish there was a way that if you're sending out mass texts to do in a group format rather than having to spend out to send lots of texts. **What problems is Textmagic solving and how is that benefiting you?** Being able to communicate with various people whilst they are out on the job, sending them booking links etc, using bulk text sends, is a lot more efficient than email. ### 13. SMS service of our choice **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas E. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Textmagic?** It has great convenience and reasonable pricing compared to others. **What do you dislike about Textmagic?** There is just nothing to complain about. **Recommendations to others considering Textmagic:** We have tried different services but finally chose TextMagic because of many reasons like usability and the variety of possibilities. Last but not least it is the overall package we think is great for our size of a company. **What problems is Textmagic solving and how is that benefiting you?** We use TextMagic to do parts of our customer communication. We benefit from the possibilities to reach most of our customers this way. ### 14. A big help to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Vassili G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Textmagic?** We have been using TM quite intensively for the last few years. Our daily operations depend on it, so it's a lifesaver. We considered various options, but none of them suited our business needs better than TM. With the new design of our interface and other improvements, we are quite happy to continue working with TM for years to come. Customer service is good, but would be even better without outsourcing call centres. **What do you dislike about Textmagic?** When things go wrong, it's quite significant. Mostly it's beyond TM, e.g. mobile providers, but the TM customer service team always helps. There were some issues with integration with our email system, but nothing is perfect in this world, so as long as it sorted without much damage, then it's ok. **What problems is Textmagic solving and how is that benefiting you?** Direct communication with both our clients and our workers. ### 15. Good but could use some work. **Rating:** 3.5/5.0 stars **Reviewed by:** Dani V. | Retail Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Textmagic?** I like that it connects to our system and sends text messages for us. **What do you dislike about Textmagic?** Sometimes after so many texts they just don't appear anymore, you have to type the last 4 of the number and it will pop up. **What problems is Textmagic solving and how is that benefiting you?** The fact that we do not have to call all of our orders when they are done. **Official Response from Alexa Lemzy:** > Thanks for your feedback! We’re glad Textmagic helps with your orders and appreciate you sharing the issue with texts not showing. If you run into issues again, please contact our support team so we can help. ### 16. Best texting app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports **Reviewed Date:** October 22, 2025 **What do you like best about Textmagic?** the usability and effectiveness of the platform **What do you dislike about Textmagic?** too expensive. there should be free option for a said limit before you can then buy a package **What problems is Textmagic solving and how is that benefiting you?** Being able to send a bulk message at once to normal phone numbers is magic ### 17. Outstanding product, outstanding value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Textmagic?** Textmagic is a fantastic texting platform for my small eyecare practice. I love the pay-as-you need model, so costs go down when needs go down. Patients love it, my staff loves it, I love it! **What do you dislike about Textmagic?** No problems - Textmagic has been outstanding. **What problems is Textmagic solving and how is that benefiting you?** Since starting to use Textmagic, our no-show rate has gone down significantly. This helps our bottom line. ### 18. Excellent customer service and a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services **Reviewed Date:** September 27, 2025 **What do you like best about Textmagic?** Everything about it, easy to use and excellent customer service **What do you dislike about Textmagic?** Nothing to dislike so far, so cannot past comment **What problems is Textmagic solving and how is that benefiting you?** contacting our customer base with ease ### 19. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion **Reviewed Date:** June 16, 2025 **What do you like best about Textmagic?** quick, effective, and reasonably priced service **What do you dislike about Textmagic?** I can't think of anything at this time, sorry **What problems is Textmagic solving and how is that benefiting you?** I would arrange interviews via email and not hear back from the candidate. Now I text them and they check their inbox and respond. It means we don't waste time waiting for candidates that don't show up! ### 20. Excellent communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paul A. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Textmagic?** Being able to setup geoups of contacts combined with templates and automated recurring messages turbo charge customer communications **What do you dislike about Textmagic?** Previously being isolated from other methods like whats app but even this has now been resolved with new additions **What problems is Textmagic solving and how is that benefiting you?** Constant quick communication with clients ### 21. Good product, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Textmagic?** Can copy and paste from my desktop and sending texts are much quicker, we use it for businss **What do you dislike about Textmagic?** Can't send and receive images, photos, etc and don't believe that the person who replies understands that and there should be a message back to them saying failed or unable to send/ receive photos, we are constantly telling people this. Would be good if this feature was enabled, we are automotive business so pictures of parts, rego's kms, would be good **What problems is Textmagic solving and how is that benefiting you?** In above question I said phone verification but am not sure that actually applies, I just use it to communicate with my customers in an efficent way, they can reply to messages over the weekend and after hours without interuppting my non work time Customer communication, easy, quick, if they don't have a vociemail service ### 22. A good option so that you don’t have to give people your direct cell phone number **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Textmagic?** I used it with the COVID Lockdowns while working at a school district. We had to interact more with parents and texting was nice but I didn’t want to give the parents my cell phone number. **What do you dislike about Textmagic?** Don’t really have anything bad to say about it. **What problems is Textmagic solving and how is that benefiting you?** As I say it allowed for me to text parents in a school district without actually giving them my cell phone number. ### 23. TextMagic does what it needs to do for managing SMS messages **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Textmagic?** The History is great, with the ability to Edit and send an SMS makes it quick to create and send new messages. **What do you dislike about Textmagic?** Occassionally the SSO integration or similar affects my login, although this appears resolved for the last few months. **What problems is Textmagic solving and how is that benefiting you?** We use to share passwords with End users, rather than insecure emails. ### 24. Currently, I'm finding it very convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Textmagic?** I like it because it's easy to operate, quick, and not complicated. **What do you dislike about Textmagic?** Recharging seems inconvenient, and sometimes it requires manual review, which is extremely inconvenient. **What problems is Textmagic solving and how is that benefiting you?** It has played a significant role in the global expansion of our company. I hope we aren't too strict with our corporate users, as we need a relatively flexible promotion system. Of course, we will adhere to rules and regulations, and all of this is under the premise of compliance with the law, allowing us greater freedom within that framework. ### 25. Changed their functionality with no notice and continued to charge us **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Textmagic?** Previously enjoyed the ability to text from our landline number. **What do you dislike about Textmagic?** They changed their functionality to be able to text from landline numbers, never informed us, and continued to charge us despite our texts failing for 6+ months. **What problems is Textmagic solving and how is that benefiting you?** None at the moment **Official Response from Alexa Lemzy:** > We’re sorry that this feature is no longer available due to technical limitations. Please contact our support team, and we’d be happy to assist you and arrange a refund. We appreciate your feedback and apologize for the inconvenience caused. ### 26. Text magic has enabled our business to communicate with new leads and current clients. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Textmagic?** We are all able to log in and see all the text corresponce with clients/leads **What do you dislike about Textmagic?** It is super easy to have a a text go to unread as the function doesnt require a double click, only to have it be open and if you are still in the text on your desktop from the time before and theyu reply it will show as read, we occassionally miss texts **What problems is Textmagic solving and how is that benefiting you?** have cnetral contact with leads and clients ### 27. Simple, easy to use alerting solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Textmagic?** Textmagic makes sending texts easy. We use it for alerting both for infrastructure issues as well as any potential building emergencies. **What do you dislike about Textmagic?** There really isn't anything I dislike. I don't want to make something up just to have something here. **What problems is Textmagic solving and how is that benefiting you?** We needed a solution that would take email alerts and generate texts. Textmagic solved this for us. We simply send an email to the appropriate Textmagic address and it generates texts to the people designated. We use this for issues within our infrastructure as well as potential issues in our building. I can send very specific texts to only those designated. Changing recipients and groups is super easy. It's also VERY affordable. ### 28. Easy to use Text Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Textmagic?** It's simplicity. Sending a message is incredibly simple. Just input the number (which autoformats), type your message and hit send. Programming messages and scheduling them to be sent at a later date/time, is also very easy. What is most useful, is the ability to upload pre-written messages that are saved in a library. These messages are then easily sent to new contacts or those in our Saved Contacts. Finally, its very inexpensive and doesn't require any contracts! **What do you dislike about Textmagic?** Can't send messages to emails. Which, I know, this is "Text"Magic and not "Email"Magic, but the ability to send a short, text-only message to an email would be ideal. **What problems is Textmagic solving and how is that benefiting you?** Problem reaching clients via SMS text easily, economically, and without a contract. TextMagic checks all of these boxes. ### 29. Easy to use and fast to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Textmagic?** Its easy to use and manage, and can be txt messaging and video calls used for bo **What do you dislike about Textmagic?** Sometimes the link does not connect but you are still charged for **What problems is Textmagic solving and how is that benefiting you?** ease of use and connecting to customers ### 30. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Textmagic?** I appreciate that I can have a text number to contact my clients through the computer that keeps a thread of the chat like a cell phone would. **What do you dislike about Textmagic?** I would love if I could choose which number I am sending through so my clients could call the text number and reach me through my teams number. I also don't like that a longer text costs more - it feels a bit like early cell phones and we've grown past that. **What problems is Textmagic solving and how is that benefiting you?** Being able to contact clients to schedule who would otherwise not check email or answer the phone ### 31. Quick and efficient app to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Textmagic?** Use it daily Texting heaps of people in a short amount of time, 2 way comms. Ease of Use, Number of Features. **What do you dislike about Textmagic?** Can be cumbersum in changing things, setting up groups ect **What problems is Textmagic solving and how is that benefiting you?** I use it to advisetise shifts to a workforce of around 200 people ### 32. Great service, easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Daryl S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Textmagic?** It was simple to setup. Their support is helpful and easy to use. Our customers love being able to text our main company landline. I integrates with Zapier. So, we can send our customers automated text messages. **What do you dislike about Textmagic?** I am unable to connect new landline phone numbers. However, that may be more of a regulatory issue than an issue with Text Magic. **What problems is Textmagic solving and how is that benefiting you?** Reaching customers that are too busy to answer the phone. ### 33. Easy to use, swift and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Textmagic?** Simple, swift, reliable, good value value **What do you dislike about Textmagic?** Nothing to advise, Nothing to advise, Nothing to advise **What problems is Textmagic solving and how is that benefiting you?** Easy customer communication for reminders & information ### 34. Best texting program available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Textmagic?** Easy of use Features Uploading bulk numbers **What do you dislike about Textmagic?** Nothing really, can't complain, it's well thought out **What problems is Textmagic solving and how is that benefiting you?** Quick tenant communications ### 35. I've been using this service for 3 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Textmagic?** I love that I can use my landline number and get the texts messages on my PC, get email notifications of the texts, and even use the TextMagic app so I can receive work texts on my personal phone that uses a different phone number. I've been quickly assisted by a knowledagle person when I've called cutstomer support. Price, integrations, implementaion have all been great and easy! I use it every day. **What do you dislike about Textmagic?** The app on my phone works great and I use my web browser to use TextMagic on my PC. But the "desktop app" started having loading problems so I stopped using it and that is why I do it from the web browser instead. **What problems is Textmagic solving and how is that benefiting you?** The ability to use a landline phone number as a "textable" phone number so my customers have another form of contact to reach me. I needed an actual landline for my business purposes and I'm glad I can use the same number to send and receive texts through the TextMagic service. ### 36. Affordable texting program that allows easy implementation on a corporate scale. **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Textmagic?** Cost and ease of use and ease of implementation **What do you dislike about Textmagic?** Customer service based overseas so responces can be challenging **What problems is Textmagic solving and how is that benefiting you?** Customers are more responsive to texts than emails or calls when scheduling delivery ### 37. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Zane R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Textmagic?** Using my landline number and not a mobile number. I had an Employee that used her cell to text pictures to Customers, they would call her cell for company business. When she left she quit answering texts and calls or directed Customers somewhere else! Now I spend $20 to $30 per month and use my landline number. Cheaper than a dedicated cell plus texts can be read on any computer! **What do you dislike about Textmagic?** Nothing that I have found! It works great! **What problems is Textmagic solving and how is that benefiting you?** Allows texts without using Employees phone. ### 38. Used to be a good company, a year ago customer service dropped, and now all we get is spam texts. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Textmagic?** Like I said, used to be a good company. The web interface was strong, the mobile app lacked basic features like tags though. **What do you dislike about Textmagic?** Customer service is terrible, we haven't been able to use our numbers for over a year and they won't fix whatever is broken. **What problems is Textmagic solving and how is that benefiting you?** We used to use TextMagic to communicate with our clients outside of email, but not anymore. **Official Response from Alexa Lemzy:** > We are sorry to hear about your disappointing experience with Textmagic. Our support team has already emailed you instructions on how to proceed. In 2022 and 2023, we have informed you on multiple occasions that local US numbers now require a 10DLC registration. This is an industry-wide requirement, which is why your US local number cannot be used for texting. Regarding the unwanted incoming texts, it is important to note that all virtual numbers, including mobile numbers, are reused. It appears that your virtual number belonged to a different business previously. We can replace it for you free of charge. ### 39. Rude customer support, technical issues & excessive rate increase **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Textmagic?** There is very little that I like about Textmagic at this point. That it works most of the time is about the best I can say. **What do you dislike about Textmagic?** Customer support is rude. 1. Chats pop in as "read" causing them to be missed. 2. Reports of chats not received consistently. 3. Rate increase was drastic. Now one of the more expensive providers. And the messaging to clients about the rate increase was very poorly done. **What problems is Textmagic solving and how is that benefiting you?** We do not use texting primarily for sms marketing--we use it as the primary method of customer support. **Official Response from Alexa Lemzy:** > We're truly sorry to hear about your frustrations. Your feedback is important, and we're committed to improving. We'll address the concerns about customer support, chat management, and communication regarding rate changes. Thank you for bringing these issues to our attention. ### 40. Simple to set up and use, affordable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Textmagic?** Easy to upload data and operate. Transparent as it relates to cost. Very user friendly **What do you dislike about Textmagic?** Time zone challenges with tech support. Had to wait for a response. **What problems is Textmagic solving and how is that benefiting you?** Getting important messages out to our consituants quickly ### 41. Great for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Aubrey T. | Agent/Consultant, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Textmagic?** It's a very organized and easy template for everyone to use **What do you dislike about Textmagic?** I haven't quite found anything about Textmagic that we dislike! **What problems is Textmagic solving and how is that benefiting you?** Textmagic allows us to quickly get back with a client for easy and simple answers. ### 42. I spent a lot of money and sent a lot of text messages that didn't get delivered. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Textmagic?** I was hoping for a smooth experience like id had before. **What do you dislike about Textmagic?** It wasn't until AFTER I spent the money and sent the messages (that were never delivered) that I learned about the FCC rules for mass texting. No apologies, No refund. No assistance to help make the message compliant. It was a time-sensitive issue and I got zero use out of the money and time I spent. **What problems is Textmagic solving and how is that benefiting you?** I used TM in 2022 to send the same message out to several hundred clients at once. It was slick. I tried again in 2023 and went through the whole process, paid and sent the text out before being told my text message needed to be more FCC-compliant. It was not solving a problem, but creating a bigger problem. And there was no help making things right. **Official Response from Alexa Lemzy:** > Thank you for sharing your feedback with us. We apologize for any inconvenience caused. In 2023, we sent out multiple email announcements to all our users, explaining the regulatory changes that were implemented industry-wide. Please note that Textmagic is a text messaging platform, and we do not have control over local carrier regulations. If text messages are sent from non-compliant numbers, they will be rejected free of charge. If you are facing any issues regarding this, please get in touch with our Textmagic support team. We will investigate it with the highest priority and provide a full refund if necessary. ### 43. I signed up to complete text messages and got a full survey suite. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Textmagic?** Large number of Technical functions and design make the service amazing. **What do you dislike about Textmagic?** Nothing really but perhaps a few features could be tweaked but support is good and they look at isssues. **What problems is Textmagic solving and how is that benefiting you?** It manages the end to end text flow and allows integration with other business processes. ### 44. Easy, simple and saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Textmagic?** We have tried several texting systems for our patients as this is hands down the easiest, simplest and has saved our clinic time. **What do you dislike about Textmagic?** I really can't think of anything other than it took us too long to find TextMagic! **What problems is Textmagic solving and how is that benefiting you?** We do not use it for marketing as noted above as that was the only option. Being able to get word out to our patients if there is a weather issue as well as the normal appt text reminders. ### 45. Great tool for communicating with all of my employees quickly and efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Textmagic?** Text Magic is so easy to use. I can send a text to all of my employees or just employees in certain groups that I've created. One of the most important tools I use for communication. **What do you dislike about Textmagic?** I would like to be able to turn off replies. **What problems is Textmagic solving and how is that benefiting you?** Easy communication with employees when they may not be logged in to work email. ### 46. Easy and good value communication with clients via my email client to/from their mobile phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Textmagic?** Easy and good value communication with clients via my email client to/from their mobile phone **What do you dislike about Textmagic?** There is nothing I can think of to dislike **What problems is Textmagic solving and how is that benefiting you?** We don't use textmagic for SMS marketing, we use it for client support. We needed some way to easily send texts to clients before and whilst they travel with us and Textmagid delivers that. ### 47. Works well with Automation tools, but has become very pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Textmagic?** We chose Textmagic because it works well with Make.com, and has a good mobile app. **What do you dislike about Textmagic?** The pricing has become too high, in addition, there's a $2 fee each time you add credits to your count by the credit card company. **What problems is Textmagic solving and how is that benefiting you?** It allows us to commincate quickly and easily with our membership. We auto load our contacts weekly, and send out emails as needed. **Official Response from Alexa Lemzy:** > Thank you for your feedback. We’re glad to hear that Textmagic works well with your automation tools and that you’re enjoying the mobile app. We understand your concerns about pricing and wanted to note that, unfortunately, we don’t have control over additional bank charges like credit card fees. ### 48. Great for 16 years then doubled prices **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Textmagic?** The service is OK, but nothing we can't get elsewhere **What do you dislike about Textmagic?** After 16 years of loyalty you gave us a massive price rise which made me look elsewhere. In the end I got the same for less and better support. **What problems is Textmagic solving and how is that benefiting you?** We don't do SMS marketing at all but the survey only had one choice. We use it to communicate with hundreds of employees and customers every day. It's allowed us to communicate from our ERP system seamlessly to SMS ### 49. Love Text Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | VP of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Textmagic?** Very convenient to use. The best option that I found. It came recommended by someone else, and I see why. **What do you dislike about Textmagic?** Not sure. I'm happy with TextMagic and will continue use. **What problems is Textmagic solving and how is that benefiting you?** We target to specific lists and can respond back. ### 50. Easy and transparent to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Textmagic?** Ease of use, transparent and reliable to use. **What do you dislike about Textmagic?** New Australian regulations on text messaging made it less price competitive to Australian text automation services. **What problems is Textmagic solving and how is that benefiting you?** Reminding our audience on upcoming events and solving lack of attendance. ## Textmagic Discussions - [will the notification feature of unreceived messages be worked on in the near future?](https://www.g2.com/discussions/will-the-notification-feature-of-unreceived-messages-be-worked-on-in-the-near-future) - 1 comment, 2 upvotes - [What are the benefits and drawbacks of using TextMagic for SMS marketing, and what could be improved?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-textmagic-for-sms-marketing-and-what-could-be-improved) - 1 comment - [Is TextMagic safe?](https://www.g2.com/discussions/is-textmagic-safe) - 1 comment - [How do you use TextMagic?](https://www.g2.com/discussions/how-do-you-use-textmagic) - 1 comment - [Is TextMagic free?](https://www.g2.com/discussions/is-textmagic-free) - 3 comments - [View Textmagic pricing details and edition comparison](https://www.g2.com/products/textmagic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+23%3A58%3A07+-0500&secure%5Bsession_id%5D=715da8d0-e4d2-47e2-bae8-6a35d75a6efc&secure%5Btoken%5D=e00120af6c3601bb741c53c973e57555736c1c67f971dc5254296b87a942d38d&format=llm_user) ## Textmagic Integrations - [Counterpoint](https://www.g2.com/products/counterpoint/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textmagic Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Phone Verification** - Autonomous Task Execution **SMS Platform** - Reporting - Automation - API Integration **Reporting & Analytics** - A/B Testing - Basic Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Textmagic Alternatives - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,332 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)