Tactic Reviews & Product Details

Tactic was very easy to set up and implement, and it has helped us manage our shared workspaces effectively. The option to use Teams or a mobile phone made it simple to reserve resources, check in and out, and quickly see what was available. The pricing is very reasonable, since it’s charged per resource rather than per user. The support team is also very prompt when responding to tickets. Review collected by and hosted on G2.com.

Setting up resources, such as adding or removing desks, has to be done through their support team, which is understandable since they need to configure the back-end reservation setup. That said, the support team is very responsive and quick to make the requested changes. Review collected by and hosted on G2.com.

I like that Tactic is easy to use and visually appealing. It’s easy for us to manage and work with, and the team is quick to respond. The website and phone experience are both easy to use, and the system is simple while covering our requirements. I find the booking system easy to use, and I can easily see who has booked, along with my profile, bookings, history, and what’s coming up. I like how customizable the floor plans are, and we haven’t had issues maintaining the information in Tactic. It seems to have features and enhancements coming through, and the MCP is a great feature. Setting up a Copilot agent to work with Tactic was really easy. Review collected by and hosted on G2.com.

Nothing really comes to mind! Review collected by and hosted on G2.com.

For customers, it offers an easy, intuitive reservation process and simplified look. The map/floor plan is clear and makes the reservation process even easier. So far, everything has worked as intended with minimum effort. The integration with personal calendars is a great feature. Customer support and onboarding were excellent. The quality-to-price ratio seems great compared to other companies offering the same service. Review collected by and hosted on G2.com.

There is nothing to dislike about Tactic so far! Review collected by and hosted on G2.com.

• Easy to use interface for booking desks that also integrates with Teams

• Integration with Outlook for syncing with resource calendars for conference rooms

• Pricing for adding desks and conference rooms seemed fair

• Timely response to support requests like updating maps and turning desks and conference rooms on and off Review collected by and hosted on G2.com.

• Syncing issues for resource calendars in Outlook - when the sync worked, it was great, when it didn't work, it wouldn't be obvious to users until after the booking was over

• A lack of further integration with Outlook - users still prefer booking conference rooms via creating event invites in Outlook instead of using Tactic

• A lack of mail notifications for room bookings that needed admin approval Review collected by and hosted on G2.com.

From a company perspective, it seems an excellent tool as it helps the company be more organized and aware of who the people are working on any scheduled date. It allows the management to quickly identify the employees' whereabouts and approach them if needed. Review collected by and hosted on G2.com.

So far, I can't see a downside other than the time you need to log in to it. It would be better if there is some integration that it might have with other tools that are used to track the employee's login. Review collected by and hosted on G2.com.

I can easily book rooms using Tactic. The platform is user-friendly and the clean interface makes everything easy to find and use. Review collected by and hosted on G2.com.

There’s a glitch at times: rooms aren’t available to be booked even though they actually are. Review collected by and hosted on G2.com.

I like Tactic because it has a fairly simple user interface. It's easy to use and straightforward to understand. The simplicity is really helpful as there aren't too many options, which keeps it streamlined. Review collected by and hosted on G2.com.

They recently added a feature where if you select the desk, it goes into floor plan view or zooms in, which I think is unnecessary. It's like an extra step, so I would remove that feature that's been added. There were a few teething issues during setup. I don't recall exactly what they were, but it was a little bit difficult to set up due to some Nuance applications we tried to account for. Review collected by and hosted on G2.com.

I really like how Tactic facilitates nimble decision-making through its visual open and easy booking interface. The ability to see where teammates are and resolve tasks next to them has revolutionized our workflow. I appreciate how the app makes data of office users transparent, showing exactly which areas are popular and which are not, allowing us to be much more agile. The recent redesign has made the experience more intuitive and powerful, keeping everything centralized and easy to manage. Review collected by and hosted on G2.com.

I haven't found anything to dislike about the platform. It has met every one of our requirements, and the transition was incredibly smooth. If I had to be extremely nitpicky, I would say I'm just looking forward to see even more integration with our other project management tool. But as I understand, the app is highly functional and does exactly what it promised. Review collected by and hosted on G2.com.

I use Tactic as a hybrid management tool that effectively bridges the gap between our creative showroom and shared workspace. I really rely on the app to manage capacity controls, ensuring the space never feels overcrowded or chaotic, which is vital when hosting clients and designers. It's our go-to for reserving specific zones for client walkthroughs while simultaneously allowing my team to book tasks in adjacent office areas. I appreciate how Tactic eliminates the guesswork by requiring everyone to book ahead of time, maintaining a comfortable and professional atmosphere, and bringing a tech-forward feel that aligns with the quality of products we display. The most useful part for me is definitely how intuitive the booking process is. The initial setup was smooth and hassle-free, and I would love to recommend it 10 out of 10. Review collected by and hosted on G2.com.

I think, if I had one major frustration, it is that you can't actually adjust the room layout or maps yourself within the software. If we move a desk or reconfigure a section of the showroom, which we do fairly often for a new display, we have to send the updated map back to the tech team and wait for them to make the changes. I understand they want to keep the map high quality, but for someone like me who likes to be hands-on, it feels a bit restrictive. I would love to see a self-service tool, where I can make a minor tweak or rename a room on the fly without having to start a support ticket and wait for a turnaround. Review collected by and hosted on G2.com.

I use Tactic as our central control tower for workspace and resource allocation, which is crucial for managing our global infrastructure. It's great for keeping a high-level view of our meeting room capacity and managing logistical flows. Tactic ensures that our office ecosystem is organized, and regardless of which global branch a team member visits, securing a desk or room is consistent and professional. The seamless integration with Microsoft Outlook and Teams is the most valuable aspect for our organization. This allows our team to easily adopt the software, as they didn't have to learn something entirely new. The booking functionality feels like a native part of their daily workflow, and this deep integration has improved our adoption rates significantly. The administrative support and troubleshooting speed by the Tactic team have been outstanding, helping us maintain efficiency with minimal downtime. Review collected by and hosted on G2.com.

I would like to see the platform's performance consistency improved. Under high traffic scenarios or specific network conditions, the interface can become a bit slower than usual. While it's still usable and the lag is acceptable, performance optimization should be a priority in future updates. Small delays in loading maps or room lists can add up to frustration for users. A bit more polish on the responsiveness would take this tool from great to nearly perfect. I had to point out an area for growth, it would be the platform's performance consistency. Under certain high-traffic scenarios or specific network conditions, we’ve noticed that the interface can become a bit slower than usual. While the system remains completely usable and the lag is within an "acceptable" range, I would definitely like to see the development team prioritize performance optimization in future updates. When you are managing a global fleet of offices, even small delays in loading maps or room lists can add up to frustration for the end-users. A bit more polish on the responsiveness would take this tool from great to nearly perfect Review collected by and hosted on G2.com.