SmartTask Reviews & Product Details

What I like best about SmartTask is its ability to bring task management, project planning, team collaboration, and progress tracking together in one platform. It helps improve visibility of priorities and deadlines, keeps everyone aligned on responsibilities, and reduces the need for constant follow-ups. For a technical role at GE Vernova, where multiple teams coordinate across projects, locations, and customer requirements, having a centralized overview can make collaboration more efficient and help ensure tasks are completed on time. Review collected by and hosted on G2.com.

Some features can take time to learn, and managing tasks, deadlines, and updates in one platform can feel overwhelming if the interface is not intuitive. I would also like more seamless integrations with existing business tools and fewer manual updates to avoid duplicate work and keep information consistent across teams. Review collected by and hosted on G2.com.

My organization uses the Sales CRM, Time Tracking primarily. But the Projects and Client Portal are also very nice features. Review collected by and hosted on G2.com.

Nothing. There is really no downside to SmartTask. Review collected by and hosted on G2.com.

Smart Task UI was good, and simplified. When they entered the market, they gave an service and better pricing Review collected by and hosted on G2.com.

During the early stages, they have opted to sell lifetime deals to get customers but after couple of year, they complete shutdown the lifetime users and asking them to pay again. Stating that they have moved to SmartTask V2. How they can be trusted that the same thing won't happen again ? Review collected by and hosted on G2.com.

Smart Task is very intuitive and user friendly. The staff is amazing at support when I had specific questions to my business needs and complexity. Review collected by and hosted on G2.com.

I have not found anything that I dislike about SmartTask Review collected by and hosted on G2.com.

I like how tasks are displayed for everyone to view. It really holds my team accountable when everyone has complete visibility to each other's tasks. Automated check-ins are great too. I can schedule a notification to hit my team members to log and update their tasks. Review collected by and hosted on G2.com.

Not much to dislike honestly. I think this is a great product if you don't have Microsoft 365, or if you're working with a third-party that doesn't have it. But the thing you'd miss is the reporting. This is a very simple platform, but if you're trying to manage a project just with this, it isn't going to work well. It's great for tasks and getting things done. Review collected by and hosted on G2.com.

- Smart Task offers great variety of common and most useful Project Management tools

- The pricing of Smart Task is very reasonable

- The Customer Support is absolutely fantastic - quick responses, friendly and professional approach, always ready to help ( I have personally had several instance where Dipali from Smart Task was very kind and super quick to answer all my queries )

- Extended features like Time & Budget Trackings as well as detailed Task Analytics Review collected by and hosted on G2.com.

- One of the suggestions for improvement would be the connectivity. The ST connectivity is great, but sometimes (usually a couple of times per month, I would say on average 1 to 3 times per month) the servers seem down and it takes some time to be able to reconnect (it usually does not take long however, maybe 30 mins tops)

- I would love to have the ability to delete tags, as once created they are there to stay Review collected by and hosted on G2.com.

SmartTask is the best, most user-friendly, and easy-to-use software to manage your entire work process. A huge number of features at a pocket-friendly cost. SmartTask improved my productivity, Team management, and work management. I am very happy with the entire team of SmartTask. Especially my little friend Ishaan and Abrez from sales for understanding my requirements and delivering to me what exactly I need. Deepali for making my onboarding journey and setup process so easy as playing Super Mario. Review collected by and hosted on G2.com.

Nothing at the moment as everything is working fine for me and I am very happy with the service and the support team. Review collected by and hosted on G2.com.

I enjoy how versatile and user-definable the software is. The capability to define when tasks need to reoccur whilst also being able to define when reminders need to be sent out is a key feature that I really love in SmartTask. Smart task excels in being able to have tasks under tasks whilst keeping each task and sub-task separate so they can all have their own respective comments and details.

Smart Task also has an incredible team behind the software. Looking aside any timezone differences, their customer service is impeccable. Often I have mentioned features that have been listened to by the support staff and then implemented the next day. This is one of their best features because even if the software lacks in a certain area, it is fixed based on user feedback incredibly well. It also makes it easier to communicate considering the SmartTask team, unlike other organizations, is always happy to instead have a conversation with you over a call rather than back and forth in a messenger. I found this to be incredibly useful as a support member of SmartTask was able to directly walk me through an issue i was having in a fraction of the time that talking through a messenger would be. Review collected by and hosted on G2.com.

SmartTask although great software does have some downsides. The downsides of this software are though not comparable or significant enough to be worth not using this Software.

Firstly, I dislike the fact that all reminders are sent out to users on a SmartTask-defined template. I would love the ability to have access to the fluid data that you input with each task to then create your own HTML notification template in which you can display this data in whatever way you would like to. This I find to be restricted as I would love for notifications to be able to show different data for different tasks as sometimes in my usage a one fit all does not apply.

Secondly, this is not so much an issue but more of a personal preference for my own applicability, but when creating a task that reoccurs, it does not automatically reoccur after creation. For the task to be re-created in the future based on a reoccurrence variable, it must be marked as completed first. This means that we cannot plan a year ahead and always can only be 1 step ahead. If we were to create a task 1 year in the future it then would be 2 separate tasks. I have not communicated this dislike with the SmartTask support team yet, but I feel based on their previous actions that this may be solved by the time this review is live.

The last dislike I have that has also not been communicated is inside different project views. The maximum zoom-out for viewing tasks is by month. I would love to see a yearly view so i am able to see exactly when things need to be completed in the years ahead. Review collected by and hosted on G2.com.

Smarttask was very useful for us as we handle multiple short-duration projects with a lot of tasks assigned to a number of staff/contractor. It ensures that we do not miss any tasks as thats critical in our field. More than anything what I was amazed was the support I received to setup and get smarttask running. The live chat is a lifesaver when you are stuck and have a doubt about how to proceed. Had sessions with Dipali who helped clear clarifications I had on some setup issues. Overall I am very pleased with smarttask and would recommend it to anyone who needs to manage projects/tasks. Review collected by and hosted on G2.com.

No Issues as of now. I would recommend smart task to any one who is looking for a project/task management tool. Review collected by and hosted on G2.com.

The Best thing I like about smarttask is their features where we can integrate all our vendors, sales teams, project teams all at one place. Another good part is that we can make a cross connections between different projects. Their support is great and you can grab them for a quick call to sort your issue anytime. Recently had a chat with Dipali and she sorted out the issue in no time. Love this Saas. big time saver for busy agencies. Review collected by and hosted on G2.com.

Nothin as such but would prefer for them to add more integrations down the line. But hey, Pabbly and Zapier can do the same too when connected with Smarttask. Review collected by and hosted on G2.com.