ReputationStacker Reviews & Product Details

The biggest thing for us is that it actually gets our clients to write reviews. Before ReputationStacker we would close a case and ask the client to write a review, but not really follow up. Now ReputationStacker does that for us automatically. We also get better/longer reviews than we used to, not just a star rating and a sentence. Clients will talk about whether the attorney kept them informed, explained things clearly, etc. Those are the specific comments I want a potential new client to see. Review collected by and hosted on G2.com.

It would be nice if there were a few more options for customizing reports for our different practice groups. Review collected by and hosted on G2.com.

What I like is that it solves a few different problems without feeling complicated. We wanted more reviews, but the bigger issue was that our process was inconsistent. Some people were great about following up with customers and some almost never did it. Once the requests were automated, that stopped being something I had to keep reminding everyone about. I also use the review monitoring quite a bit because I don't want to bounce around between different sites just to see what came in. The sentiment analysis is probably the feature I've grown to appreciate the most. It helps me tell the difference between a one-off complaint and something we should actually be paying attention to. We've caught a few recurring themes that ended up being useful in staff meetings. Review collected by and hosted on G2.com.

If I'm being picky, there were a couple areas where I wasn't sure what I should be looking at when we first started, but that was more about learning the system than anything being wrong with it. Review collected by and hosted on G2.com.

I love that ReputationStacker handles everything we need for online reputation management. It's got great design and a smart workflow. Essentially when we complete a job, our CRM sends the customer into ReputationStacker and they start receiving emails and texts that ask them to write a review. Sounds simple but it is very effective at getting a lot of reviews. Then it has review promotion tools so you can share the reviews on social channels, and we use the review widget to stream the reviews for each of our locations on their location page on our website. That helps each location get recommended by AI and show up high in Google maps, and it really works. Just as important is what it does with the reporting and analyzing customer data and providing us with insights and suggestions for improving our customer experience. Review collected by and hosted on G2.com.

If there's something to dislike I have yet to encounter it. Review collected by and hosted on G2.com.

ReputationStacker helps us get reviews on Zillow and Google. I like that I can track it all in one place. Each of our real estate agents has their own account so they can get their own reviews. It really helps for ranking in search listings and getting client feedback. It's actually helped us improve our client relationships. Review collected by and hosted on G2.com.

I wish I had something to add here but I don't. That's actually a good think I think. Review collected by and hosted on G2.com.

I like being able to see whats happening across all of our locations without having to depend on each manager to send updates. I can look at our reviews, see what clients are saying, and quickly get a feel for whether something that's an issue is isolated or starting to become a pattern. That has been especially helpful with things like front desk interactions, appointment flow, staff communication, and follow-up after treatments. The automatic review emails and texts also take a lot of pressure off the teams because they don’t have to remember to ask every client themselves. I also use the comparison reports when I’m comparing locations or trying to figure out why one site seems to be getting better feedback than another. It gives me something more useful to work with than just looking at the overall star rating. Review collected by and hosted on G2.com.

There are definitely parts of the platform I use more than others, but overall there isn’t really anything I dislike about it. It’s been a positive experience for me, even if I naturally gravitate toward certain features more than the rest. Review collected by and hosted on G2.com.

From an administrative standpoint, I like having one place to keep track of patient reviews instead of checking different sites individually. It has also made our follow-up process much smoother because the review requests are automated. The sentiment analysis is helpful when we want to see whether certain comments are showing up across multiple offices, especially around scheduling, front desk communication, or wait times. Review collected by and hosted on G2.com.

I really don’t have much to criticize. It has been reliable and our team picked it up quickly without any trouble. Review collected by and hosted on G2.com.

The new reports are very helpful for multi-location reputation management. I can see all of our locations in the dashboard, see how they're reviews look and how they compare to each other. Then I can run the sentiment tagging and see how each unit is doing in the service categories we track for our KPIs. We can even have it find employees by name so we can see how our customers are responding to each of our technicians. Review collected by and hosted on G2.com.

I've been completely satisfied with ReputationStacker from top to bottom. Review collected by and hosted on G2.com.

We get most of our new business from referrals and word of mouth, so reviews matter a lot. ReputationStacker makes it easy to get our clients to write reviews after a job without someone on our team having to remember to ask and follow up. We’ve also gotten some really good reviews that mention specific team members by name, which is great for both morale and credibility with new clients. I’m also a big fan of the AI review replies. They’re well written and professional sounding. Review collected by and hosted on G2.com.

Nothing comes to mind that has been a problem for us. Review collected by and hosted on G2.com.

I own a HVAC company with 11 employees and I signed up for ReputationStacker because I was tired of reminding my guys to ask for reviews. We were stuck at 87 Google reviews for what felt like forever. Four months after setting it up we passed 200 reviews. Customers get the review request without me or my office manager having to remember anything, which is probably my favorite part. I also like that I can see our new reviews in one place instead of hunting around online. It has definitely helped us look more established when somebody searches for HVAC services in our area. Review collected by and hosted on G2.com.

I don't have any dislikes really. It does what I need it to do and I have not run into anything that has caused me trouble. Review collected by and hosted on G2.com.

We have 34 dental offices and before ReputationStacker, each location handled reviews a bit differently. Some managers were great about asking patients while others forgot entirely. We tied the review requests into our normal workflow so they now go out automatically after a visit. In nine months we went from averaging roughly 46 new Google reviews per month across the group to more than 170. I also like being able to see reviews for every office in one place, without having to check each Google profile separately. The sentiment analysis has been especially useful because I can quickly spot patterns by location. One office kept getting comments about long waits while another one was getting a lot of praise for the front desk staff. That gave our regional managers something concrete to work on. Review collected by and hosted on G2.com.

When we first rolled it out there were a few settings I wanted to understand better. Support answered my questions clearly and since then we haven’t had any real problems. Review collected by and hosted on G2.com.