Relatient Reviews & Product Details

At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com.

Seller

Relatient

Discussions

Relatient Community

Languages Supported

English, French, Spanish

Solution Type

Best-of-Breed

Overview by

Trevelino Keller

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 27 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Rodolfo G.

Director, Telehealth Services

Enterprise (> 1000 emp.)

8/11/2021

"Excellent and responsive vendor"

5/5

What do you like best about Relatient?

Relatient is a very pro-active, client centered organization. They are responsive to our needs and requests and will try their best to accommodate, even if we can be unreasonable in our requests at times. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

Hard to integrate but that's more a reflection of our piecemeal IT infrastructure than shortcomings on the Relatient side. Review collected by and hosted on G2.com.

Monique C.

Administrator

Small-Business (50 or fewer emp.)

11/4/2019

"Easy to work with and very adaptable."

5/5

What do you like best about Relatient?

We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients' needs and less on the worry of patients knowing about their appointment. The survey call post-appointment has boosted morale because staff see and hear the difference they are making in people's lives. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

The dashboard could be a little more user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Relatient:

Get it! We were hesitant to use an "automated" reminder system but the feedback from staff and patients has been positive. It saves the staff time and allows them to do what they need vs staying on the phone. Also, I am able to send out "memos" to the staff via demand content so everyone gets the memo even if they are at home because it's on the phone by text. Review collected by and hosted on G2.com.

What problems is Relatient solving and how is that benefiting you?

My staff can focus more on the patients and less on whether a patient knows about their appointment. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/23/2020

"Relatient is a wonderful tool when it comes to Customer contact and support!"

5/5

What do you like best about Relatient?

Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact Review collected by and hosted on G2.com.

What do you dislike about Relatient?

occasional lag in reports (very minimal) Review collected by and hosted on G2.com.

Recommendations to others considering Relatient:

Give Relatient a try- you will not be disappointed! Review collected by and hosted on G2.com.

What problems is Relatient solving and how is that benefiting you?

The ease of contacting our patients for a variety of different reasons; from appointment notifications to cancellation for weather and even if we have a provider sick and need to reschedule visits for the day. A customer service department that is easy to contact and work with if problems arise. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/10/2021

"Great for helping patients remember"

4.5/5

What do you like best about Relatient?

Easy to change outgoing message and update clinic requirements Review collected by and hosted on G2.com.

What do you dislike about Relatient?

You have to open a support ticket to make changes to how messages are sent Review collected by and hosted on G2.com.

Amy H.

Office Manager

Small-Business (50 or fewer emp.)

7/28/2021

"I have worked with Relatient for 4 years. They make interaction easy for the office and patient."

5/5

What do you like best about Relatient?

The ease of patient reminders. Patients can do surveys from their smartphones. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

I have not had any issues in the past four years. Review collected by and hosted on G2.com.

Brandon T.

Practice Administrator

Small-Business (50 or fewer emp.)

1/5/2021

"Excellent service and support"

5/5

What do you like best about Relatient?

Their services just work. And, on the rare occasion that they do not, they are prompt to get the situation resolved for you. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

Sometimes the Relatient services can be hindered by the software that they are connected to. For instance our current EMR software is not very reliable so most, if not all, of our service issues were due to our EMR. Review collected by and hosted on G2.com.

What problems is Relatient solving and how is that benefiting you?

We have reminder calls, texts and emails going out without any effort from our staff. We have the ability to send out communications to patients to inform them of closings and such without having to contact them manually. We also gave patients the ability to pay their bills with MDpay via text or a link from our website. They have really helped. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/11/2021

"Good impression of Relatient, has helped cut down on our no shows"

4.5/5

What do you like best about Relatient?

ability to modify messages quickly as needed, also ability to review responses to optimize our scheduling Review collected by and hosted on G2.com.

What do you dislike about Relatient?

would like to be able to save favorite reports to run Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/14/2019

"Relatient Review"

3.5/5

What do you like best about Relatient?

I like that there are different options in setting the reminders up the way we want. Having the ability to reach patients/parents by multiple avenues of communication is a good way to make sure we are reaching them regarding their scheduled appointment. I also like that we are able to see what time the reminder gets sent to the patient/parent as we have a no show/cancelation policy. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

I wish we could customize texts more or be able to use more characters but understand the regulations behind it. I wish that the system integrated more with EMA so that if a patient wants to reschedule we can remove the previous reminder messages in EMA and reschedule with no issues. The current system does not allow you to edit that information which causes my staff to have to cancel the appointment and schedule a new one for the reminder status to be correct. Review collected by and hosted on G2.com.

Recommendations to others considering Relatient:

It has been a great service to have at our practice. We feel that it's easy to use and that our patients enjoy getting multiple reminder messages. Review collected by and hosted on G2.com.

What problems is Relatient solving and how is that benefiting you?

By providing multiple reminder messages we have noticed that our no show rate has gone down. This helps to ensure we are seeing a maximum number of patients every day allowing more money to flow through our practice. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/6/2019

"Has really cut down on no shows!"

4.5/5

What do you like best about Relatient?

Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call and text message from a random number. Review collected by and hosted on G2.com.

Triana M.

Small-Business (50 or fewer emp.)

1/5/2021

"Easy to use for the office and the patient."

4.5/5

What do you like best about Relatient?

Having multiple confirmation or cancelation options. Being able to quickly put together phone or text messages at any time to mass send to patients. Review collected by and hosted on G2.com.

What do you dislike about Relatient?

There have been a few occasions that file uploads did not happen as they were supposed to. Review collected by and hosted on G2.com.