# Outplay Reviews **Vendor:** Outplay HQ **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 269 ## About Outplay Outplay is the only sales engagement platform that every growing sales team needs. It helps reps prospect, engage, track and sell from a single place without the need to juggle multiple tools and pay multiple bills.Outplay offers powerful and personalized multichannel outreach, outbound sales automations that level up efficiency, advanced reporting for data-powered insights and much more. Outplay has bi-directional integrations with a wide range of CRMs, inboxes and more to help sales teams book meetings and track performances from a single dashboard. Outplay's intuitive UI and industry-leading customer support gets teams up and running rapidly, to start booking meetings now. Not next quarter. With game-changing features like power dialing, AI-powered conversational intelligence and a lead sourcing database of millions, Outplay transforms sales engagement, without the hefty price tag.Switch out multiple point solutions and invoices with Outplay - the all-in-one sales stack for new-age teams. Get a built-in Sales Prospecting tool, Multi-channel Sales Engagement platform, Inbound Conversion and Scheduling tool and Conversational Intelligence platform to exceed your targets, not your budgets. ## Outplay Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Outplay, enhancing interactions and streamlining task management for better productivity. (2 reviews) - Users value the **excellent support** provided by Outplay, enhancing their overall experience and functionality significantly. (2 reviews) - Users find Outplay's **intuitive interface** and smooth onboarding process enhance their overall experience and efficiency. (2 reviews) - Users highlight the **easy-to-use interface** of Outplay, facilitating quick interactions and effective task management. (2 reviews) - Users value the **ease of access** with Outplay, making customer interactions seamless and efficient across platforms. (1 reviews) - Users value the **seamless CRM integrations** of Outplay, enhancing productivity with smooth and efficient setup. (1 reviews) - Users rave about the **excellent customer support** from Outplay, noting quick responses and helpful feedback incorporation. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Users appreciate the **ease of use** of Outplay, finding it simple to implement and navigate effortlessly. (1 reviews) **What users dislike:** - Users report significant **admin issues** with Outplay, including slow customer service and ongoing billing problems post-cancellation. (1 reviews) - Users find the **complexity** of Outplay challenging, particularly with setup and navigation of features like triggers. (1 reviews) - Users report significant **confusion** due to buggy software, poor customer support, and unresolved billing issues. (1 reviews) - Users often face **connection issues** with Outplay, leading to frustration and lost time and resources. (1 reviews) - Users report frustrating experiences with **data deletion** , including continued invoices despite canceling their subscriptions. (1 reviews) - Users express frustration with **limited email creation tools** , wishing for better design options within Outplay itself. (1 reviews) - Users face **integration issues** with services like Pipedrive and Zoho CRM, complicating their setup and functionality. (1 reviews) - Users find the **learning curve challenging** , requiring time and effort to fully grasp the software's setup and automations. (1 reviews) - Learning Difficulty (1 reviews) - Limited Features (1 reviews) ## Outplay Reviews ### 1. Boosted Meeting Rates but Needs Multidialer Fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Pablo G. | Director of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Outplay?** I like that we're able to get more meetings with current workflows using Outplay, which leads to more sales. The process of automating outreach and creating a structured workflow is very helpful. I'd rate the setup ease at a 4 out of 5, indicating it was quite easy to get started with Outplay. **What do you dislike about Outplay?** I dislike the bugs, specifically with the multidialer, which has lots of problems. I wish it actually worked. **What problems is Outplay solving and how is that benefiting you?** I use Outplay to automate outreach and create a structured workflow, helping us set more meetings and drive more sales. ### 2. The Software that does everything in 1 click! **Rating:** 5.0/5.0 stars **Reviewed by:** Thabiso K. | Lead Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** They get incredible support and develop products every day. I love how easy it is to interact with it. Now, you can connect with even more potential customers across all platforms than ever before. What I like most about Replay is the way it lists the tasks to be completed in order. This allows you to send tons of pre-made and customizable templates very quickly and easily. Best part? Everything is logged to Pipedrive using the built-in Outplay integration. This gives you a general idea of ​​what's going on in every deal while maintaining contact details between sales representatives. **What do you dislike about Outplay?** The learning curve for setting up the software was a bit tricky. Triggers and sequences are stored in strange places, making testing difficult. There were also some problems with the integrated part of the Pipedrive. All of these were little more than minor inconveniences. **What problems is Outplay solving and how is that benefiting you?** Outplay is a must-have. It's not just another "nice to have". Few products address true pain in this borderless, remote economy. Outplay is one of the companies solving this problem. In terms of a pure growth mindset, there should be no other reason for this journey. Usually, when a founder gets his timing, skills, and aspirations right, his ego gets the better of him, and he tends to mess things up by ignoring the team's growth and treating it as mere numbers. and people. You can always replace them. ### 3. The worst service I’ve ever encountered. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Outplay?** The onboarding was smooth, and the interface looked promising. The trial version worked well and didn’t expose the deeper issues we later encountered. At first glance, it felt like a polished and capable platform, which made us hopeful about using it long-term. **What do you dislike about Outplay?** At the beginning of the year, we purchased a subscription to start using the platform. In the end, we lost a huge amount of time and money due to their buggy software. The customer service is terrible — extremely slow responses and no real help. They don’t acknowledge their own issues and refuse to issue refunds. It honestly feels like a scam. Even after canceling the subscription (which had to be done outside of their platform), we’re still receiving invoices and receipts. Absolutely do not recommend. **What problems is Outplay solving and how is that benefiting you?** Outplay helps streamline outreach and engagement workflows, saving time on manual follow-ups and improving team coordination. ### 4. Very happy with Outplay - especially the email sequencing features **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Outplay?** We've mainly used the email sequence features and have been very happy with those. In particular, the ability to do A/B testing on messages has helped us improve our open, click and response rates. We use Pipedrive as our CRM, and the integration between the two platforms is solid. In general, we have found Outplay easy to use and easy to implement. Our sales team uses Outplay all the time. It is a critical part of our standard sales motions. We've also been very pleased with support. Any time we have had a question or needed help, they've assisted us quickly. **What do you dislike about Outplay?** Our main use of Outplay has been around emails. I'd like to see more email creation tools - such as easy integration of Google fonts. Right now, we design our emails in another platform and then bring the HTML into Outplay. That works well, but it would be nice to be able to do more design work within Outplay itself. **What problems is Outplay solving and how is that benefiting you?** We are an early stage startup and a small team. Outplay allows us to prospect and engage with our customers and leads in a very efficient manner. ### 5. Good Sales Engagement Tool!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Arihant C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Outplay?** The deliverability on Outplay is great. We have been performing greatly with Outplay and the calling feature is great too. The choice of numbers for various countries does help us make the job much easier. Power dialer is also a great feature to use. Customer support team is also great and responds timely in most of the situations. **What do you dislike about Outplay?** There are bugs that we do come across most of the times across the system especially with filters or reporting, which we escalate to the customer support team immediately and then they have to get in to fixing them. A lot more additional features need to be included, especially would be excited to see the custom reporting feature which would help the customers unlock a lot of data analysis. Would be looking forward to see much needed feature developments for better data tracking and reporting. **What problems is Outplay solving and how is that benefiting you?** Outplay is helping us reach out to our target personas using multiple channels like calls and emails using a single platform. ### 6. Excellent tool with top-notch support **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena R. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Outplay?** Outplay stands out for its seamless CRM integrations that are often unmatched by other sales enablement tools. The customer support team is exceptionally responsive and supportive, making the integration process smooth and hassle-free, even for those who aren't tech-savvy. **What do you dislike about Outplay?** Nothing stands out as a drawback. The product is effective and the support team is consistently reliable. **What problems is Outplay solving and how is that benefiting you?** Outplay streamlines our outbound email campaigns by allowing us to organize potential leads into the appropriate sequences. With these sequences, we can schedule outreach and monitor open rates and booked meetings. ### 7. Love how Outplay continues to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Outplay?** Been an Outplay user for several years now. Really appreciate how the product continues to evolve and improve. The Outplay team is really open to feedback and suggestions. The Support Team is also really responsive. Use Crelate for my ATS, and love how well Outplay integrates with it. **What do you dislike about Outplay?** While there are enhancements I'd still like them to make I can't say there is a downside. **What problems is Outplay solving and how is that benefiting you?** As an executive search firm we engage in cold email outreach as well as keeping in contact with past candidates and clients. Sequences are really easy to build and based on the integration with Crelate, assigning people to those sequences is a breeze. ### 8. Amazing sales engagement and and outreach product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Outplay?** What I most like about Outplay is its ease of use. At our company, we are 20 AEs and SDRs using it for sales engagement and outreach. We all work collaboratively and compare the details. **What do you dislike about Outplay?** Sometimes if you discard the campaign the tasks still show in the dashboard which is frustrating **What problems is Outplay solving and how is that benefiting you?** 1. ABM campaigns - I can effectively create and run my multi-step campaigns and A/B test them to understand what works and what does not. 2. Collaboration - I work collaboratively with my SDRs to navigate through calls, emails, and LinkedIn outreach. 3. Reporting - To be up to date on reply rate, view rate, and open rate to compare what works. 4. Triggers and suggestions - To get suggestions based on email opens and any action taken by prospect ### 9. Excellent client service **Rating:** 5.0/5.0 stars **Reviewed by:** Christian J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Outplay?** I like most the excellent client service. The response time is always immediate, and the consultants point me in the right direction. They are always willing to dig deeper into complicated issues, even though we are small business with only one sales executive; hence only one Oneplay license for USD 99 monthly. Outplay was recommended to us by a highly rated Salesforce-only consulting firm that knows all the solutions in the market. The integration with Salesforce and outlook works well. There is a wealth of opportunities, hence it is up to us to make the most of them. **What do you dislike about Outplay?** Apparently, the email template could offer more opportunities for the layout including more font types. It is better than our Salesforce template though. **What problems is Outplay solving and how is that benefiting you?** Making the most of our email outreach and helping us to be productive with for example the sales sequence designs. It benefits us with higher productivity and better outcomes. We work in the higher end of the B-to-B market, where sales and relationship professionals are conservative. With Outplay, we have gained an edge in our market. ### 10. Using Outplay **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Fernando C. | Growth Enablemnt Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Outplay?** you don't have to spend all day drowning in emails. Outplay can handle that stuff for you, like scheduling and follow-ups **What do you dislike about Outplay?** I've heard some people say it can be a bit tricky to set up all the automations and stuff. Like, it might take some time to really get the hang of it. **What problems is Outplay solving and how is that benefiting you?** Outplay can make scheduling calls a breeze. No more back-and-forth emails trying to find a time that works for everyone. ### 11. One of the better Automation tools I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Outplay?** Outplay is simple to implement and powerful enough to let you automate tons of outbound processes...SMS, email, dials - when I was using this, I was able to closely replicate automations I had running in HubSpot, which is pretty impressive. We used this every day, easily integrated it with our processes and their customer support was always top notch. **What do you dislike about Outplay?** No real downside during my time with them. They were always extremely helpful, and a great alternative to the more expensive CRMs out there. **What problems is Outplay solving and how is that benefiting you?** We were looking to replace HubSpot/Pipedrive for our outreach efforts and this was a great alternative. ### 12. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda H. | Growth Enablement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Outplay?** Outplay has integration with CRMs that other sales enablement platforms do not have. Also, the team is always helpful and responds quick, therefore your integration process can be very efficient, even if you are not an expert in tech. **What do you dislike about Outplay?** Some of the fields show the raw values as dictionaries, for instance {id:"1234", territory:"US"}, which decreases a bit the user experience, but still it is a good product and all the time is under development. **What problems is Outplay solving and how is that benefiting you?** Automate sales outreaching ### 13. you have better alternate in market **Rating:** 1.5/5.0 stars **Reviewed by:** Arun P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Outplay?** look of alternates, they are cheaper and gets your job done **What do you dislike about Outplay?** Does not worth the price ,you there are better players for the same cost **What problems is Outplay solving and how is that benefiting you?** Safes time in outbound activities, Flexibility with the ability to build multiple sequences. Ease of use for Reps. Essential Analytics and reports. ### 14. Outplay all day! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Sales Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Outplay?** Ease of use and SMS feature. It's a very well-organized platform that helps make outbound prospecting a breeze. **What do you dislike about Outplay?** Some of the features are a little hard to find, but once you familiarize yourself with the platform you will love using it! **What problems is Outplay solving and how is that benefiting you?** Outbound prospecting. Organising my prospects and sequencing. Call tracking, Reports on calls, emails, sms, etc. ### 15. Good for Email Campaigns **Rating:** 3.0/5.0 stars **Reviewed by:** Aadithya N. | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Outplay?** The Ability to send Bulk Email Campaigns without any fuss **What do you dislike about Outplay?** Not a great tool for CRM and data management **What problems is Outplay solving and how is that benefiting you?** Bulk Email Campaigns ### 16. Working with Outplay for 2 years, highest open rates compared to other providers, **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis S. | Chief Sales Officer (CSO), Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Outplay?** High openrates, great CS, intuitive UX, integtrations with most CRM systems **What do you dislike about Outplay?** Pricing is a bit steep, but worthit compared to the cheaper ones **What problems is Outplay solving and how is that benefiting you?** Email sequences, clear solutions, tracking and data harvesting ### 17. Great sales cadence tool with excellent customer service at affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Paul L. | Technology, Sales and Executive Search, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Outplay?** Customer service is best in the business! **What do you dislike about Outplay?** Would be nice to have the feature to integrate with LinkedIn Professional. **What problems is Outplay solving and how is that benefiting you?** Allows me to keep track of my sales cadences, running multiple simultaneous campaigns both autmatically and manually. ### 18. Easy to use and user friendly tool for sales engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Outplay?** Outplay is very easy to navigate and use. As an outbound sales-person, Outplay makes my day-to-day activities easier to navigate, such as task assignments, and running multiple sequences. **What do you dislike about Outplay?** Though Outplay's customer support is helpful, I felt they are more reactive than proactive. If I raise a ticket, I have to follow up with them rather than them coming back to me on the given date. **What problems is Outplay solving and how is that benefiting you?** Outplay helps sales folks align their daily tasks, and reach out to prospects via multiple channels. ### 19. Outplay: Best Marketing tool for Outreaching to customer **Rating:** 4.5/5.0 stars **Reviewed by:** Tabassum S. | Digital Marketing , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Outplay?** Outplay is very easy and useful automation tool to reach the customer for sending bulk emails at one time. **What do you dislike about Outplay?** Customer service is very slow as it took us a lot of time to shift from one domain to another. **What problems is Outplay solving and how is that benefiting you?** It helps to make outbound calls and sending bulk emails and the data is maintained automatically. ### 20. Great product, better support **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Outplay?** Easy to use, simple interface, and probably the best customer support I've experinced. We've tried multiple platforms with our clients and Outplay is by far the one that has been the easiest to implement and adopt across multiple orginizations. **What do you dislike about Outplay?** There is not much to not like. The mapping to SFDC can be a bit cumbersome if you do not know what you are doing. In the trial period I can see how this can get people messed up... but best practice would be to not connect to SFDC until you know what you are doing and how you want to map fields/objects. **What problems is Outplay solving and how is that benefiting you?** Outplay is the best tool we have found for email sequencing by far. ### 21. We find good tool for email sequencing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Outplay?** Sequencing is super easy and UI is also good to track the sequence status. **What do you dislike about Outplay?** Users dont get any notification about the sequence failure they need to login to check everytime. Also there should be option to generate report with the following outcomes Total Prospect add to seq out of which how many ( Replied,Open,Bouned,Opt Out Failed) **What problems is Outplay solving and how is that benefiting you?** It helping Sales reps to send automated email to prospect ### 22. Great value & Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Outplay?** I was a former Outreach user at a previous company, and I found the user experience to be similar. The support has been very good. Tamiz is great and always helpful when I have any questions. I greatly appreciate the support! We use Outplay everyday in our business. **What do you dislike about Outplay?** Nothing that comes to mind. The product gets the job done and the support is always there. **What problems is Outplay solving and how is that benefiting you?** Outplay helps us run our outbound email campaigns. We are able to organize potential prospects into the correct sequences. With sequeces we can set up schedules and then track open rates and booked meetings. We can reach our target market with the right messaging by using Outplay and analyzing data from it. ### 23. Great support **Rating:** 3.5/5.0 stars **Reviewed by:** Thanusha K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Outplay?** Product in itself is helpful to keep track of prospects and tasks for follow ups. **What do you dislike about Outplay?** Some product gaps exist but confident that they're closed soon. **What problems is Outplay solving and how is that benefiting you?** Outplay keeps a track of prospects and activities around different prospects with ease. ### 24. Outplay is super easy to use and the support is exceptional. **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Outplay?** Outplay is a great tool for outbound. Been using it for a while now and it's been super easy to use and the support is amazing. Sreehari has been super helpful in resolving my queries evertime I've reached out to support. Great job! Keep up the good work. **What do you dislike about Outplay?** Nothing at the top on my mind. I would def recommend startups to use Outplay. **What problems is Outplay solving and how is that benefiting you?** Outplay helps sutomate my email campaigns and helps me stay on top of my sequences/cadences ### 25. Outplay Is great marketing tool for all the segment **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi J. | Customer Success Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Outplay?** Outplay is a great automated tool, I won't say it's very easy to use initially but once you configure the campaign it's very easy and very efficient. The best thing about this tool is you can easily import a larger database of CSV files and you can set it up according to your requirement. The best thing is when you start configuring the tool itself will give you suggestions. Once you set up a cycle of which date and time the email should deliver and with the template it will deliver seamlessly with huge database too and in the side section you can see your task too and you will get reminder as well incase you forgot to follow up or call your prospects. **What do you dislike about Outplay?** It's not dislike but yeah configuration is not very easy initially you need to practice a bit to understand the tool but it's a great tool once you understand. **What problems is Outplay solving and how is that benefiting you?** Outplay is basically solving problems for marketing or any sort of webinar to email campaign you are doing for your new launch product of software and you wanted to send an invitation to let's say more than 1000+ customers so it's a very time taking process but in outplay, you just need to configure and you are good to go. I am in cloud sales and it's benefitting me in every aspect especially while generating leads, building piepleines ### 26. Product and Service are both top notch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Outplay?** Their product is really good and exactly what we needed to get the job done easier and faster but I want to shine more light to their customer service - their crown jewel is their people. They take care of us as if we are their only client and gets us the help we need 10/10. **What do you dislike about Outplay?** Delay in posting responses and sometimes not seeing the most recent response on the top so it is sometimes difficult to find the newest responses. **What problems is Outplay solving and how is that benefiting you?** Outplay helps us in connecting to as much prospects without putting in work and time for it. We can reach out to more than 200 people a day in few clicks and that's what saves us money, time and resources. ### 27. Out smart outbound with OutPlay **Rating:** 4.0/5.0 stars **Reviewed by:** Umashankar N. | Demand Generation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Outplay?** Setting up all outbound activity in one dashboard **What do you dislike about Outplay?** The report filters are sometimes crazy to understand **What problems is Outplay solving and how is that benefiting you?** Sending cold emails and doing calls are much easier now ### 28. Great CRM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Neema T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** Outplay is what I utilise for outbound sales. I recently changed from Outreach and Lusha.io. It offers enough analytics to let you monitor your sales progress. You may see in real time how prospects are responding to your emails using the tasks dashboard. The technology is useful since sales representatives can execute specific campaigns and obtain those results. Another benefit of Outplay is its ability to make outbound calls to any country's phone numbers in any location, leave voicemails, and then seamlessly integrate with CRM systems to log the calls. **What do you dislike about Outplay?** Their customer service, in my opinion, might be improved. We occasionally reach a consensus and they decide against getting back to us. Also, the dashboard as a whole providing insights into the effectiveness of the campaigns has to be redesigned. **What problems is Outplay solving and how is that benefiting you?** Since we are a new company, we mainly rely on outbound leads. When emailing potential clients, we employ outplay. The customer calling option is fantastic, and they enable voice mail sharing with the push of a button. We can further maintain track of consumers by using the tagging tool to determine who we should contact again and who we shouldn't. ### 29. Great tool for work automation! **Rating:** 5.0/5.0 stars **Reviewed by:** Aranza F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Outplay?** Sequence creation is very helpful to automate workload. Lead section for contact research makes outreach a lot faster. Meeting scheduler facilitates contact with customer by eliminating a lot of nack and forth. You can also select how you want to sync the tool with your CRM or other tools you may be using. **What do you dislike about Outplay?** It doesn't register the responses you get from each email that is being sent, it would be nice to have a type of inbox where you can also respond to emails from the app or at least connect to outlook's app to record all communications with a contact and not have to go to your email in the browser. **What problems is Outplay solving and how is that benefiting you?** Different workflows and email campaigns that are being sent across the team are easier to send from Outplay, also it helps have a clearer database in our CRM because we don't have to add the contact to the CRM first in order to be able to add it to Outplay. It also helps us manage different inboxes our team uses or send these campaigns from those different alias. It also keeps track of opportunities related to each contact so it can give us a better idea of how successful those campaigns are. ### 30. One of the best CRM experiences I've had **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** I've gone through a TON of different CRMs trying to find something that would "do it all" for my sales team. You would be surprised at how few have anywhere near a "capable" workflow automation playform. Outlpay does that and more. I cut my teeth on another platform (that I won't mention here - but let's just say they love the flywheel) and when it became too expensive for us to use, I searched high and low for a platform that would carry out the same automations that I was using before and kept coming up short until I found Outplay. Easy to use, tons of integrations, you don't have to pay for the number of contacts you bring in...I would recommend Outplay to any Marketing or Sales Team. **What do you dislike about Outplay?** This sounds like a cop-out but there's really not anything that I dislike about the platform. I looked around forever to find something comparable to what I was using before and this ticked all of my boxes. **What problems is Outplay solving and how is that benefiting you?** Outplay is allowing us to import contacts from Pipedrive automatically and hit them with automated SMSs, emails, calls etc. without having to pay for additional contacts etc. It's allowing our sales team to become more agile. ### 31. Strategic Account Development **Rating:** 5.0/5.0 stars **Reviewed by:** Pranali J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** I love how Outplay encourages user interaction, collaboration, and innovation. It's a great platform for users to explore and create their own unique experiences while connecting with and inspiring others. **What do you dislike about Outplay?** I dislike that Outplay can be slow and buggy at times. It can also be difficult to find what you're looking for and the interface can be confusing and difficult to navigate. **What problems is Outplay solving and how is that benefiting you?** Outplay is a digital marketing and advertising platform that helps businesses maximize their reach and engagement with customers. Outplay offers an integrated suite of tools that enables businesses to create, manage, and monitor digital campaigns across multiple channels, including email, social media, search, and display. Outplay also provides comprehensive analytics to measure the success of campaigns, allowing businesses to optimize and refine their digital marketing efforts. Through Outplay, businesses can gain deeper insights into their customers, allowing them to create more effective and targeted campaigns. This can benefit businesses by increasing customer engagement and boosting sales. Additionally, Outplay's analytics can also provide valuable insights into customer behavior, helping businesses better understand their target audience and craft more effective campaigns to reach them. ### 32. Never miss out on a follow up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Outplay?** Outplay helps me organize my day-to-day activities and helps me focus on what's important. Identifying the low-hanging fruits(prospects), that need attention with a range of triggers on different actions by the prospects makes it easier. Without this I wouldn't know who I need to talk to, and how I can boost my productivity. **What do you dislike about Outplay?** Even though it has some great features, a few aspects of it still need to be improved. Reporting isn't all that accurate, and given that this is our only source of truth it becomes difficult to track important KPI for the team. **What problems is Outplay solving and how is that benefiting you?** I'm able to structure my cold outbound efforts, whether it is emailing, calling, or social touch points, I can manage all of it from a single platform and have greater visibility on what's working and what is not. ### 33. Everything we need to run our sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Outplay?** We've looked at many sales tools. Outplay provides so much functionality to help us effectively close and manage our deals. We were able to integrate it into our engineering & marketing stack as well. **What do you dislike about Outplay?** The UX in outplay is left to be desired but it's obvious they're working on it. -We can't easily connect opps, contacts, and accounts. It takes many steps but it's manageable -In order for us to take full advantage of outplay, we needed to use their API which was challenging. Their docs are not great but again - manageable. -Lastly, there are fundamental issues with basic UI elements. After you do something, you'll need to refresh the screen or navigate to a different page to see your item actually take effect. All of these things to say - I do not believe you'll find a more comprehensive product anywhere. Once you get used to the quirks, you'll soon find this is the best sales engagement platform available. **What problems is Outplay solving and how is that benefiting you?** We use outplay for our end to end sales engagement. From the moment a customer signs up to deal won/closed, outplay is the brains. Further - by integrating with our tech stack and sending targeted sequences, we've 10x'd our performance on our sales. ### 34. Best sales engagement and sequencing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leela Chaitanya Kumar S. | Senior Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Outplay?** Sequencing option Multi touch point options Easy customisation Intuitive user experience Integration with multiple tools/crms **What do you dislike about Outplay?** Restriction of the number emails in a day **What problems is Outplay solving and how is that benefiting you?** Making multiple touch points trackable Single source of truth and monitor teams kpis Sales engagement with the persona or icp ### 35. One of the best Email tool for the SDRs **Rating:** 4.5/5.0 stars **Reviewed by:** Harshad A. | Enterprise Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Outplay?** 1. Ability to log all of the cadence (like email, LinkedIn, calls, etc) 2. Email validation options inside the tool (charged additional on the basic subscription). 3. Limitations on the emails sent, best thing is you won't overshoot the every day number of emails sent. **What do you dislike about Outplay?** 1. Sometimes the cadence needs extra attention to ensure everything runs on time. 2. Special character feature is missing. 3. Sometimes the email you are sending automatically converts to bold texts **What problems is Outplay solving and how is that benefiting you?** 1. Bulk and personalised emailing. We can send emails to different prospects in the same organisation with a highly personalised messaging and also create a cadence of email, call and LinkedIn around it ### 36. Prospecting and Sales Engagement tool **Rating:** 4.0/5.0 stars **Reviewed by:** zeeshan l. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** Outplay's multi-channel sequence builder is top-notch, and the tool's easy-to-use calling function and tracking features make connecting with qualified leads a breeze.Tthe user interface is ridiculously simple. If something is not doable with current features, the support team also shares the workarounds. **What do you dislike about Outplay?** Yes, I encounter numerous glitches and issues. "I sent it to the dev team... ill let you know when we have an update" is a common response. Not very useful, and I don't always get the update. **What problems is Outplay solving and how is that benefiting you?** Making me more productive, helping me remember what to do, when, and to whom to respond, and keeping me from doing the same thing twice. We use it to automate emails. They are still adding features, so if you compare it to other software, you might find some differences. ### 37. Great UX and hyperproductive Platform for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Harshad D. | Director Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** Sequencing is the best part, automation helps you get the best out of your outreach to cold customers and keeping them engaged. Workflows are easy to design and they have a great customer support system to help and onboard new customers. **What do you dislike about Outplay?** Not much to talk about, but would love to see more features to the platform. Some form of AI on the system would be a game changer. Having recommendations to sequencing setup or perhaps nudges to users on what could improvise workflows would be a great addition. **What problems is Outplay solving and how is that benefiting you?** We use Outplay on our Sales Engagement Strategy and have all cold leads and site visitors sent through sales sequencing. We also use it to engage prospective and targeted accounts for business expansion for multiple regions. ### 38. Great Email Tool for SDR's **Rating:** 4.0/5.0 stars **Reviewed by:** Saksham L. | Conversational AI Evangelist | Asia Pacific, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** 1. Ability to set up sequence and send emails. 2. Auto pausing emails on OOO responses. 3. Great tool to do mass reachouts 3. Automation in this tool is amazing, it easily help you do 2 hours of work in 5 minutes. **What do you dislike about Outplay?** 1. There exists a few bugs in the flow and speed of the software, like not loading, and slow speed, in general, to move from one tab to another. 2. Sometimes a few functions like sending automated reminder email to prospects won't work/send email. **What problems is Outplay solving and how is that benefiting you?** 1. Automation in reaching out to prospective customers, managing in one place for all the response and the daily report to track the day's progress and compare with the team. 2. One tool for calling and emailing needs. ### 39. Amazing platform **Rating:** 4.0/5.0 stars **Reviewed by:** D J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** - UI is friendly, has many features, and we can go on and on. - The support team is quick to respond - New Feature requests are considered and launched - Existing features are enough to make it a pleasant tool. **What do you dislike about Outplay?** - Integration with common CRMs could be better - Email open popups are not accurate - When meetings are booked, but bridge details are not updating **What problems is Outplay solving and how is that benefiting you?** - Automating the manual effort in email campaigns and booking meetings is seamless. - Do not have to track DNC/DND contacts. It opts out automatically. - Intuitive UI and helpful feeds, and dashboard help in visibility for the stakeholders. ### 40. The best tool for your Outbound team **Rating:** 3.5/5.0 stars **Reviewed by:** Soumya R. | Lead Sales Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Outplay?** Clean UI Ease of use Doesn't take a long time to train new reps on the tool The tagging feature is handy **What do you dislike about Outplay?** A lot of scope for improvement in the reports Expecting WhatsApp not only on the sequence on the web but on the app model also Calling can be improved A lot of issues with the sequences, and a vast improvement is needed there **What problems is Outplay solving and how is that benefiting you?** The tool is convenient and takes less time for our reps to ramp up on the tool. Cost-effective in comparison to other tools in the same domain Excellent customer support from the Outplay team The team listens to the feature requirements and embeds in the future releases ### 41. Outplay is helping me Outsmart **Rating:** 3.5/5.0 stars **Reviewed by:** Mohit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** Everything is in one place, calls, emails, sequences and content. Plus I love the collaborative visibility I have with my team. The latest addition for contacts search and import is a big yay, takes a lot of brawn work outta the way. **What do you dislike about Outplay?** One thing I want the team to work on is the platform UX, it just seems slow and laggy while moving around within the product. **What problems is Outplay solving and how is that benefiting you?** All my prospecting and the related metrics stay in one place, it's a big relief. Even though the Saleslofts and Hubspots of the world offer LinkedIn outreach through one platform but no product is perfect on all fronts, I hope OP also has it in their roadmap. ### 42. Strong sequencer - landing meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Outplay?** Outplay makes creating and deploying high-quality sequences on the JMM framework very easy and intuitive. In that flow, you need to do clusters, so fire email in rapid 3-day back-to-back succession, and it's a fast, intuitive interface for setting that up. **What do you dislike about Outplay?** The tool is a workhorse - would love to see some ChatGPT AI injected into that but I'd imagine that's coming. **What problems is Outplay solving and how is that benefiting you?** Making sure we have rock-solid sequencing for all our projects. ### 43. Sales Engagement Made Super Easy for SaaS sales Reps and Account Executives ! **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** I use Outplay for Outbound Sales. I recently switched from Lusha.io and Outreach ..It provides sufficient analytics that allow you track your sales performance. The tasks dashboard allows you to understand how prospects are engaging with your emails in real-time. sales repst can run custom campaigns and get those responses within the tool is good. And one more good thing about Outplay is Outbound calling to any countries phone numbers in any geography, leave voice messages and then seamless integration with CRM system for logging the calls. Simple UI. Pretty straightforward to use. Budget friendly sales engagement platform for Businesses. **What do you dislike about Outplay?** 1 . Payment process to add credits using india credit card was horrible experience 2. Lack of knowledge of success teams on the above 3. Outplay Lack of integration with Sales Nav - having to import prospects into Outplay with an Excel sheet is extremely frustrating. 4. Some time MTTR - App response time is bit cluttery. i thought its an internet issue but it was good, May be i felt its application response time issue. 5) seems like still you are building the product as many features need to come on platform **What problems is Outplay solving and how is that benefiting you?** I used and using the Outplay for my Outbound calling as it helps me to do intenaltional calls and help me leave voice messages and track the calls and log the calls in to the CRM system. I do not need to enter call details and follow up details manually and this takes a big chunk of work and saves time. I have also strated using the tool for sending emails but still need to get used to it. However need more inbuilt template library or email samples would help. ### 44. All-in-one sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Apurva N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Outplay?** Outplay is a great sales tool I have used till now. I like how this makes our outreach simple and smooth. It's an all-in-one tool for all your needs; you can manage emails, calls, texts and sequences using Outplay. **What do you dislike about Outplay?** Nothing to dislike; As of now, the experience has been fantastic so far. **What problems is Outplay solving and how is that benefiting you?** Outplay has enhanced engagement with our customers. It’s easy to track what is happening with each of your accounts. Overall, Outplay has been a valuable sales tool for us. ### 45. easy to use tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jack F. | Strategic Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** simple fast and easy to use sales enablement tool without being over complex for the current stage of our company. They also send out the call of fame every few weeks are have excellent examples of cold calls which I share with my team. **What do you dislike about Outplay?** there is some fucntionality that's not fully built in compared to an apollo and a salesloft. I would like it to be a more one stop shop. Right now I hop around from tool to tool. **What problems is Outplay solving and how is that benefiting you?** helps me work nurture leads effectivel by creating longer term nuture cadences to track. It's a simple UI vs salesloft which I like and a bit more intuitive to use. ### 46. Outplay if a great tool for your sequencing. **Rating:** 4.5/5.0 stars **Reviewed by:** Kaushik K. | Lead - Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Outplay?** Outplay is simple to use and it's fairly straightforward. The delivery rates are great and the feature set is good for most use cases. **What do you dislike about Outplay?** There are a few bugs here and there. However, their team is proactive and they make sure they address and fix it for us. **What problems is Outplay solving and how is that benefiting you?** Automating our outbound sales cadences and outreach. It helps us do this at scale. The introduction of contact info databases was a neat addition as well. ### 47. Great platform exactly for what we needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** I like most the possibility to engage with potential customers on a big scale. Being able to communicate in sequences and track the impact in terms of opening, clicking and replying. **What do you dislike about Outplay?** I think their customer care could work better. It happens to us that we agree on something together and they don't come back to us. Also, the whole dashboard for insights about the impact of the campaigns needs to be redone. **What problems is Outplay solving and how is that benefiting you?** Communicating with our audience on a large scale. Measuring how do our audience engage with our content. Sending sequences with automated follow ups. Tracking activities for BDRs. ### 48. Best lead engagement tool available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Outplay?** To start with a clean and simple UI, it is so easy to create a sequence and then import all your prospects in the sequence. The calling feature is another superb feature , using which you call customers anytime **What do you dislike about Outplay?** At times filters do not work properly, even after putting "Me" filter to see only my sequence it shows all the sequence. I need to refresh page to just filter out my sequences **What problems is Outplay solving and how is that benefiting you?** since we are new organization, outbound leads are on what we heavily rely. We use outplay for sending cold emails to customers. There feature of calling the customer is incredible and they help us to share voice mail with a click on a button. Tagging feature allows us to further keep track of customers whom we should call again and whom we should not ### 49. Outplay Review **Rating:** 4.0/5.0 stars **Reviewed by:** Raul T. | Chief Operations Office, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Outplay?** Easy to make calls and engage directely with multiple customers around the world. The sequences funcionality helps the sales teams to let the system work by itself and focus on other things. **What do you dislike about Outplay?** Something difficult is trying to understand exactly how the sequence generate certain actions, most of the time it just generates a reminder or a task to execute the action. **What problems is Outplay solving and how is that benefiting you?** Outplay solved the need of having multiple phone numbers and calling different leads worldwide, and using the local area code depending on the customer it helped to increase the engagement and the number of answered calls. ### 50. Very Good Sales Enablement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Outplay?** Outplay continues to add features to its core platform and is helping us rethink what our software stack needs to look like. Also, the Customer Success team (our CSM is Luv) is absolutely amazing at getting back to us or jumping on a call to answer a question. **What do you dislike about Outplay?** Outplay does not have the breadth of integrations into other tools that your Sales Team may use, but they are working on this and announcing new integrations regularly. **What problems is Outplay solving and how is that benefiting you?** This is the tool that our outbound Sales Development Reps spend their time in. It is their place for action. ## Outplay Discussions - [What is Outplay used for?](https://www.g2.com/discussions/what-is-outplay-used-for) - [View Outplay pricing details and edition comparison](https://www.g2.com/products/outplay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A35%3A26+-0500&secure%5Bsession_id%5D=6854c445-41c9-448e-969e-b4e6d2ee1f7c&secure%5Btoken%5D=2b8ee4c008938469e670f93a6c79beeeebbdd3ca932ebaf163e1a395579e457d&format=llm_user) ## Outplay Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Content ** - Idea Recommendation - Content Generation - Form Generation **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Product Type** - Standalone Application - Plugin **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Outplay Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,331 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,496 reviews)