--- title: Infobip Reviews meta_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 59 scale: '5' date_modified: '2026-09-11' parent_category: name: Development url: https://www.g2.com/categories/development --- # Infobip Reviews **Vendor:** Infobip **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Infobip Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. ## Infobip Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Infobip's interface to be **easy to use** , enhancing integration and omnichannel communication effortlessly. (3 reviews) - Users highlight the **easy integrations** with various tools, enhancing efficiency and simplifying customer engagement. (3 reviews) - Users praise the **easy integrations** of Infobip, providing a comprehensive solution for seamless omnichannel communication. (3 reviews) - Users appreciate the **omnichannel engagement** of Infobip, facilitating easy customer connection and enhanced segmentation options. (1 reviews) - Users value the **engagement increase** offered by Infobip, seamlessly connecting with customers across multiple channels. (1 reviews) - Features (1 reviews) - Segmentation (1 reviews) **What users dislike:** - Users experience **poor customer support** with slow response times, often waiting up to three days for assistance. (3 reviews) - Users experience **delays in support responses** , often waiting three days for assistance, impacting their overall experience. (2 reviews) - Users experience **poor response times** from Infobip's support, often waiting three days for assistance. (2 reviews) - Users experience **delay issues** with the support team, impacting their overall satisfaction with Infobip's service. (1 reviews) - Users feel the need for **limited features** like cropping options in emails, impacting overall satisfaction with Infobip. (1 reviews) - Missing Features (1 reviews) - Users experience **delayed responses from the support team** , which can hinder timely problem resolution. (1 reviews) - Slow Service (1 reviews) - Users experience frustrating **delays in support responses** , impacting their overall satisfaction with Infobip. (1 reviews) ## Infobip Reviews ### 1. Was a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 10, 2020 **What do you like best about Infobip?** Technically sound and it has been a great team support from infobip **What do you dislike about Infobip?** Datacenters are in outside UAE. We though of integrating for relating customer statements but could not do so due this. **Recommendations to others considering Infobip:** Great going **What problems is Infobip solving and how is that benefiting you?** Main reason was to consolidate the all communications to one vendor. **Official Response from Kristina Oćićek:** > Thank you for the review! ### 2. i have viber infobip platform and amazing working thx so much **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 26, 2020 **What do you like best about Infobip?** all staff are so helpfull and system are so good **What do you dislike about Infobip?** i have not any dislike till now everything great. **Recommendations to others considering Infobip:** i advise use infobip for all busines **What problems is Infobip solving and how is that benefiting you?** infobip are solved my connecting problem for my b2c busines. i get good comment from my clint **Official Response from Kristina Oćićek:** > Thank you for the review! :) ### 3. Great service, great people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** How sales and engineering people from Infobip get involved in projects to help us achieve our goals!! **What do you dislike about Infobip?** Infobip portal doesn't allow cocreation between team members in communications flows **Recommendations to others considering Infobip:** Listen to them, they know what they have **What problems is Infobip solving and how is that benefiting you?** contact users, OTP delivery, a touch of point flows **Official Response from Kristina Oćićek:** > Thank you for the review! ### 4. One Stop Shop for all communication needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 10, 2020 **What do you like best about Infobip?** Support model and service offering is always impressive. **What do you dislike about Infobip?** Local Market Alignment with solution offering, **Recommendations to others considering Infobip:** You are on the right place! **What problems is Infobip solving and how is that benefiting you?** SMS Service, Custom setup for parsing the transaction and promotional SMS. **Official Response from Kristina Oćićek:** > Thank you for taking the time to write this review! :) ### 5. Satisfied with the cooperation. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 28, 2020 **What do you like best about Infobip?** Easy to use, technical support with quick response, professional communication. **What do you dislike about Infobip?** Reports on campaign sending do not show the true state. **What problems is Infobip solving and how is that benefiting you?** Our offer, along with multimedia content, has been delivered to the target user. **Official Response from Kristina Oćićek:** > Thank you for the review! :) ### 6. User friendly platform with nice features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2020 **What do you like best about Infobip?** Web interface, features and services for SMS and MMS **What do you dislike about Infobip?** Payment options and automatic recharge and slow process for WhatsApp Business **Recommendations to others considering Infobip:** Easy to use white label platform with a good roadmap **What problems is Infobip solving and how is that benefiting you?** SMS for Mexico mainly **Official Response from Kristina Oćićek:** > Thank you for your feedback, we're glad to hear you like our interface! We'll also forward your suggestions to our colleagues. ### 7. Great messaging service **Rating:** 4.5/5.0 stars **Reviewed by:** Akshat G. | E, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 26, 2016 **What do you like best about Infobip?** The best feature is how messages can be sent in a quick and reliable manner. Pricing is simple and their own documentation is very helpful. **What do you dislike about Infobip?** Be careful on the off chance when the bill is higher than the one that is generated by the original network. The estimation can sometimes be sketchy. Occasionally, the are delays in message conveyance, but they are very rare. **Recommendations to others considering Infobip:** The customer support for this product is excellent, an important thing to make such services operational. Presently, there is an intuitive dashboard that shows you almost everything that you will like to know and analyze. It helps within sending bulk audio and instant messages. **What problems is Infobip solving and how is that benefiting you?** Using it to market our products and services. ### 8. Its alright **Rating:** 3.5/5.0 stars **Reviewed by:** Shashank S. | Senior Application Developer, Retail, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 24, 2016 **What do you like best about Infobip?** The API is anything but difficult to fathom henceforth usage part is quite smooth when contrasted with other comparative programming projects. You can have diverse mechanized reaction for various functionalities at moderately less expensive costs when contrasted with other comparable administrations like Twilio. We utilize Plivo for the most part for its SMS API. **What do you dislike about Infobip?** I've utilized their open source Ruby SDK keeping in mind it works OK, it had a little bug which I needed to contribute the fix back to, yet as I discovered the library doesn't have test scope so it wasn't extremely clear to bounce on. The estimating is a touch of an issue. **What problems is Infobip solving and how is that benefiting you?** In such instruments one vital implied thing is the client support, without that doesn't make a difference how great the quality is, making it work would be excruciating. We need to keep our clients connected with and educated about the items accessible on our stage. ### 9. Good and reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 16, 2015 **What do you like best about Infobip?** The way to send messages in a quick and reliable way **What do you dislike about Infobip?** Sometimes there are some delays with message delivery **Recommendations to others considering Infobip:** Use it if you want to send cheap and reliable marketing **What problems is Infobip solving and how is that benefiting you?** Marketing advertising ## Infobip Discussions - [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) - 1 comment, 1 upvote - [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) - 1 comment - [View Infobip pricing details and edition comparison](https://www.g2.com/products/infobip/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-14+21%3A28%3A41+-0500&secure%5Bsession_id%5D=2129c1cf-ae62-410d-bd52-34fa91dc6b13&secure%5Btoken%5D=97bb1fe46a18595e8b4f26bfbd630a28ce792ceae2f742a5ff01b09a9f80c034&format=llm_user) ## Infobip Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Alerts/Notifications - Drip Campaigns - Customer Segmentation **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing - Activity Dashboard - Activity Tracking - A/B Testing **Support** - Documentation - Community Support - Professional Support **Platform** - Integrations - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability - Workflow Management - List Management - Template Management - Email Management - Subscription Management - Click Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Third-Party Integrations - Customizable Branding - Email Monitoring - Generative AI - Mobile Access - WYSIWYG Editor - Real-Time Data - Unsubscribe Database - AI Copilot - Drag & Drop - Geolocation - Event Triggered Actions - Simple Mail Transfer Protocol (SMTP) - Contact Database - Campaign Analytics - SMS Messaging - Customizable Forms - Autoresponders - Email Marketing - Message Personalization - Reporting/Analytics - Dynamic Content - Customizable Fields - Campaign Scheduling - Email Distribution **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **AI - RCS Business Messaging** - AI ## Top Infobip Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (367 reviews)