# Heymarket Reviews **Vendor:** Heymarket **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 441 ## About Heymarket Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. ## Heymarket Pros & Cons **What users like:** - Users appreciate the **ease of use** of Heymarket, finding it straightforward for messaging and daily tasks. (11 reviews) - Users praise Heymarket's **responsive customer support** , enhancing their experience with quick assistance and effective communication. (10 reviews) - Users enjoy the **easy communication** with customers via SMS, enhancing interactions and ensuring efficient messaging. (7 reviews) - Users highlight the **easy integrations** of Heymarket with platforms like Zendesk and HubSpot, enhancing their workflow. (6 reviews) - Users value the **team collaboration** in Heymarket, enabling seamless interaction with clients and efficient communication. (6 reviews) - Users praise the **easy integration** of Heymarket with MS365 and other platforms, streamlining SMS marketing and support efforts. (5 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) - Users appreciate the **effective communication** capabilities of Heymarket, enhancing interaction with customers and streamlining processes. (4 reviews) - Integrations (4 reviews) **What users dislike:** - Users experience **poor customer support** , facing long wait times and unhelpful responses during critical issues. (4 reviews) - Users face **SMS issues** with Heymarket, finding limitations in mass texting and content summarization functionality. (4 reviews) - Users find the **SMS limitations** of Heymarket frustrating, particularly due to manual processes and lack of bulk sending features. (4 reviews) - Users face **missing features** in Heymarket, including limited customization, mobile app issues, and lack of deeper reporting options. (3 reviews) - Users find the **search functionality clunky** , making it challenging to track inquiries and load contacts efficiently. (3 reviews) - Difficult Navigation (2 reviews) - Users find Heymarket to be **expensive for small businesses** , lacking features offered by competitors at lower prices. (2 reviews) - Users find the **limited features** of Heymarket frustrating, particularly regarding app availability and device restrictions. (2 reviews) - Login Issues (2 reviews) - Segmentation Issues (2 reviews) ## Heymarket Reviews ### 1. Good SMS option **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecka M. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Heymarket?** The training and support is great! So easy to implement. Our team loves that HeyMarket integrates with Hubspot and is super easy to use. We also use it for website chat feature. **What do you dislike about Heymarket?** They started charging us before they even started our training. We had discussed before contract was signed and rep said that wouldn't happen. Intergration with Hubspot, doesn't work as expected **What problems is Heymarket solving and how is that benefiting you?** Heymarket makes it easy for our customers to text us, without our employees using their cell phone. Keeping the messages on a platform we have access to also enables us to cover when someone is out of the office. It also reduces the chance of a message getting missed. ### 2. Cost-Effective, Easy Texting Solution for Student Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Micah C. **Reviewed Date:** March 08, 2026 **What do you like best about Heymarket?** I find Heymarket cost-effective and easy to use. I like that it allows for multiple agents to coordinate texting efforts across shifts. It's really beneficial for us, as we staff a help desk with college students, and when someone replies, another student on shift can review past interactions and pick the thread up using our main helpdesk phone number. I also appreciate that we could text-enable our business phone number for our help desk without needing to acquire a different number. The initial setup was pretty easy, except dealing with AT&T to allow texting on the number, which was an issue with them, not Heymarket. **What do you dislike about Heymarket?** Teams integration is a little wonky, so we didn't end up using it. **What problems is Heymarket solving and how is that benefiting you?** Heymarket helps us reach college students effectively since they don't respond to emails or calls. It is cost-effective, easy to use, allows multiple agents to coordinate across shifts, and integrates our main phone number for seamless communication. ### 3. Great for One-on-One Texting, But Lacks Group Messaging **Rating:** 3.5/5.0 stars **Reviewed by:** Briana L. | Customer Success and also Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Heymarket?** The texting, that is really what it is used for **What do you dislike about Heymarket?** That you cannot text multiple people all at once **What problems is Heymarket solving and how is that benefiting you?** I can text one person at a time but unable to text a group of tenants. This makes it hard if I want to reach out to a group. ### 4. Perfect for our outbound SMS requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep J. | Senior Vice President - Customer Experience, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Heymarket?** The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymarket in Nov 2024 and were quick to see business benefits. It's a great feature-rich tool that helped me solve a major business problem we faced. Heymarket has quickly become an important part of our customer support tech stack and we use it daily to communicate with our customers. There are a few areas of improvement that I shared with the Heymarket Product team and they have been quick to discuss and acknowledge the same. I eagerly look forward to those improvements added to the product soon. **What do you dislike about Heymarket?** Heymarket offers just SMS as an outbound channel at this time. I wish they offered more outbound channels. But this is not a complaint but more of a wishlist. **What problems is Heymarket solving and how is that benefiting you?** It has always been tough to get customers feedback and reviews about the product. Customers with negative feedback tend to be quick to post reviews but it remained very tough to get reviews from the customers having positive experiences. We tried calls, emails and WhatsApp but didn't get good results. That when we came across Heymarket and we started using it for SMS communication with our customers. We have seen a significant number of customers with positive experiences sharing their feedback and reviews. Really happy with results. ### 5. We love HeyMarket!! **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer G. | Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Heymarket?** We love how user-friendly it is for our employees. We know our guests really appreciate all of the communication that we're able to do specifically through our web chat that help answer questions about tickets, upcoming events, and membership status. We are grateful for the folks at HeyMarket that have helped us to improve HeyMarket for our team. **What do you dislike about Heymarket?** There honestly isn't that much that we wish Heymarket did differently. We wish that Heymarket would have integrations with ActiveCampaign so we could use it with our email platform more. I know there's a Zapier integration. But we would love to see interaction with sending text messages through ActiveCampaigns program. **What problems is Heymarket solving and how is that benefiting you?** We are using HeyMarket for several inboxes. We use it for our web chat, membership office, HR office, and most recently for our weddings and private events. SMS marketing helps with any news we're trying to get out to potential clients, prospect employees, and guests we interact with. It really helps with our conversational support, for example if someone is trying to swap out their tickets to another day - it's easier for them to text in our company than to make a phone call. Texts are just easier and seem faster for the guest! ### 6. Great support after 3 years... They make it very easy and very robust **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Heymarket?** message management. keeps everything honest and accountable **What do you dislike about Heymarket?** cant do phone calls, provide phone calls and we can delete another service platform **What problems is Heymarket solving and how is that benefiting you?** 100 remote site employees taking care of 100 + geriatrics in thier individual homes.....so the text is very convenient way to communicate for urgent situations after they have innitiated a phone call to urgent on-call to dispatch a notification to the team. If the texting had an urgent feature to continuosly notify then it could be used for initial contact. For Clients, it is an easy way to communicate to us regarding the care and schedule of their parents when they remember and cant call or is easiest for them. ### 7. Great service great solution. Great HubSpot integration - look nowhere else. **Rating:** 5.0/5.0 stars **Reviewed by:** Hank G. | Owner | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Heymarket?** I love how it integrates into HubSpot so seamlessly and how easy is to set up templates. On boarding was a breeze. Support was responsive. I love the US based presence. **What do you dislike about Heymarket?** I don't have a downside downside. I've vetted every SMS solution out there in there was my final pick. **What problems is Heymarket solving and how is that benefiting you?** Being able to dynamically insert contact information from HubSpot when doing our follow up for new trials or appointments is excellent. The personalization increases the effectiveness of our communication. Being able to set things up inside of HubSpot is a total plus. Contact synchronization is effortless. ### 8. A Reliable Messaging Tool with Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Heymarket?** *The platform is generally easy to navigate, so new users can get up and running quickly without extensive training. *Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely. *The ability to create message templates and automate responses is a big time-saver. *HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms. *HeyMarket is easy to set up initially. **What do you dislike about Heymarket?** *The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better. *This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority. *Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer. *The mobile app is very buggy and impossible to use. *We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. **What problems is Heymarket solving and how is that benefiting you?** We mainly switched to HeyMarket because we needed to deal with 10DLC. Most companies charged for it and had no idea if it even applied to us, so we went with HeyMarket. ### 9. Great to Make Quick Contacts to Potential Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel B. | Criminal Defense Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Heymarket?** As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using th template feature. The PNC always appreciates the quick contact. The platform is easy to use both on desktop and phone app. **What do you dislike about Heymarket?** I don't have any dislikes about Heymarket. **What problems is Heymarket solving and how is that benefiting you?** HM allows me to make quick contact with potential new clients. Even though the PNC called, they appreciated the quick text response. ### 10. Works great with HubSpot Sales Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Richard E. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Heymarket?** I like the integration with HubSpot and Heymarket. The salesperson I dealt with was knowledgeable, and the support team was excellent. I look forward to seeing the results from these two integrations in assisting us with following up on Shopify Draft Orders. I would highly recomend. **What do you dislike about Heymarket?** None so far due to us only being on the platform for a month or so. **What problems is Heymarket solving and how is that benefiting you?** Allowed us to text customers we sent draft orders to from Shopify. ### 11. A great SMS platform with many strong features which takes your client engagement to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan H. | Director or Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Heymarket?** Templates, Reporting, AI based summaries, Ability to assign SMS to other users, Ease of platform use, etc **What do you dislike about Heymarket?** You had to click on a button to Summarize the SMS content VS it doing so automatically **What problems is Heymarket solving and how is that benefiting you?** Ability to have read messages show unread for all, ability to assign messages to other users, ability to have prebuilt SMS templates along with Lists that make sending SMS more efficient ### 12. I love using HeyMarket for my business needs **Rating:** 4.0/5.0 stars **Reviewed by:** Shelbi S. | Loan Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Heymarket?** I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients, **What do you dislike about Heymarket?** The way you upload contact files. How you have to be so indepth with the spread sheet **What problems is Heymarket solving and how is that benefiting you?** If i upload files incorrectly for contacts they jump in right away to fix it. ### 13. Solid but could use some featuers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Heymarket?** What its purpose is. It works for what they say they offer and that is texting from Pc to cell phones. - Training was fantstic and support has always been professional, fast and solid. Implementation was easy and very few chances for users erros due to UI being very simple **What do you dislike about Heymarket?** Not a dislike honestly - it is the tool is limited in my industry to having the contact information of those you are reaching out to. We use Seekout to get that information but if Heymarket could either intigrate or provide similiar service it would be more of a one stop shop solution for what we are using it for. **What problems is Heymarket solving and how is that benefiting you?** The ability to quickly connect with those you are looking to conext with. It helps as more people use cell phones for all other items outside of just calling. More people use their phones for email than they do for computer, they also check it more often. ### 14. Still like it, but no longer love it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Heymarket?** It's easy for the entire team to interact with clients. It doesn't matter who replies so the client has a seamless experience. **What do you dislike about Heymarket?** No windows app. Would like a stand-alone app and not having to use Chrome notifications. Device limits are annoying. I use this on a Macbook, Iphone, Ipad and a PC. Heymarket restricts it to 2 "mobile apps" at a time making the service less beneficial. **What problems is Heymarket solving and how is that benefiting you?** It allows us to communicate with people that refuse to return calls and/or emails. Allows the entire team to see the messages. ### 15. Super easy to use and great for growth **Rating:** 3.5/5.0 stars **Reviewed by:** Danielle R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** The Heymarket app has been fantastic for expanding our coaching support and for our marketing team! We couldn't support our clients without it **What do you dislike about Heymarket?** Videos do need to be very small And it's difficult to send animated graphics and graphics directly from an iPhone **What problems is Heymarket solving and how is that benefiting you?** 1/1 coaching client interactions ### 16. Its user friendly, and makes life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Heymarket?** it's easy to view unresponded-to, and unread messages, I like that you can create lists so I can send out my messages to the group that needs them. it's easy to train new staff on, and customer support has been very helpful a number of times. We use Hey Market at my office from 5 am -10 pm every day -- it has been an easy integration, and I often think of how difficult it would be without it **What do you dislike about Heymarket?** We use Heymarket for our transportation company, which sometimes means when a client requests to cancel rides for the week we get "cancel" and it opts them out **What problems is Heymarket solving and how is that benefiting you?** We are able to communicate with clients, and employees easily, and quickly. ### 17. Heymarket is a great system for Communicating with our Employees and Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Linda G. | Owner and General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** The fact that my management team can see and review all messages, but to everyone else it feels like they are texting directly with one person. **What do you dislike about Heymarket?** The new security requirements to have to authenticate everys so often when you log in (it is not their fault, but still annoying - I like to stay logged in) **What problems is Heymarket solving and how is that benefiting you?** It is the only system that we have found that we can have our entire management viewing all of the messages if they need to. That way it is seemless to stay up to date on our call weeks. ### 18. Communication at its finest **Rating:** 4.0/5.0 stars **Reviewed by:** Anjiya A. | VP of Public Relations of Alumni Affair Student Enagement Commitee (AASEC), Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** I am able to connect and conversate with people worldwide regadless of physical distance **What do you dislike about Heymarket?** Hard to keep track of because there is no app to download so I must constantly keep opening the website on my laptop **What problems is Heymarket solving and how is that benefiting you?** It is benefiting me by making it easier for me to communciate with a vase amount of people without giving out my personal infromation or copy and pasting the same message to larger audiences. It is convinent to be able to reach all people, without making them go through hurdles to get my message! ### 19. Very happy with the results and very affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Heymarket?** We switched over from another company, and the reliability and support was far more superior . **What do you dislike about Heymarket?** No immediate support still have to wait a couple hours. They usually text back I would faster support **Recommendations to others considering Heymarket:** 24/7 immediate support is not given. But overall a good SMS service **What problems is Heymarket solving and how is that benefiting you?** Benefits are our company uses Microsoft teams and Heymarket links with teams. So less software logins are needed. ### 20. Easy to use... Some Issues with assignments **Rating:** 4.5/5.0 stars **Reviewed by:** Britt S. | Salon Success Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Heymarket?** I love how easy it is to use HeyMarket and the texts look like they are coming for legit numbers. It is something that I use every single day for my day-to-day assignments. Our HeyMarket is linked to our Hubspot platform as well. **What do you dislike about Heymarket?** I wish it was a little easier to find assigned texts and it would change the notification for who receives the notifications automatically instead of having to transfer the chat and then assign at the same time. **What problems is Heymarket solving and how is that benefiting you?** In a day and age where SMS is so handy and quick for responses it makes closing deals and giving my clients support easily and quickly. ### 21. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Sales Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** It's helpful communicating with my customers in the channel they respond to the most: SMS. **What do you dislike about Heymarket?** Nothing yet - it works like a charm! I've been using it for a few months now, so we'll see ;) **What problems is Heymarket solving and how is that benefiting you?** My customers want to hear from me and opt-in to communication. Email just doesn't cut it for the time-sensitive communication. Heymarket allows me to cut through the noise and get in front of the right people at the right time. ### 22. Excellent Commnication Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Daphne W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Heymarket?** Heymarket gives us the capability to answer our clients questions via SMS messaging vs the actual landline point of contact. It is really handy for us as they clients are better serviced vs playing telephone tag and leaving numerous voice mails. **What do you dislike about Heymarket?** I need the ability to edit a contact's information to update the telephone number and delete messages that are no longer needed. **What problems is Heymarket solving and how is that benefiting you?** The app will at times lock and/or not send responses when needed. There are times when we have to refresh it continuously. We have not figured out how to delete unnecessary messages to clear out the chat. **Official Response from Giovanni Carrara:** > Thank you for your feedback; we’re pleased to hear that Heymarket is improving your client communications! Regarding the app refresh issue you mentioned, I’ve reached out to you via email to gather more details and assist you further. Deleting messages is unfortunately not possible via SMS, but you can modify contact information at https://app.heymarket.com/contacts or directly within your chat. Thanks again for your feedback! ### 23. This system worked well for us to text easily from a remote location to our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan C. | Accredited Tissue Bank Council Chair / Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Heymarket?** The texts coming from the same number really helped us ensure there was continuity of care. Texting is new to our field, and Heymarket helped us figure it out. **What do you dislike about Heymarket?** There was some delay in getting numbers ported so we were texting from our mainline and not a random number, but once that was resolved everything was great **What problems is Heymarket solving and how is that benefiting you?** It's letting us contact those we need to easily and in a modern way ### 24. Lead follow up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Heymarket?** Heymarket enabled us to communicate with leads more quickly and effectively than ever before. **What do you dislike about Heymarket?** We were not able to link it to our CLM, so it was difficult to track text inquiries. **What problems is Heymarket solving and how is that benefiting you?** Our clients use texting to communicate. We don't want to give out our personal numbers. ### 25. HeyMarket keeps us connected! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Heymarket?** Ease of team use internally & externally. **What do you dislike about Heymarket?** Service tickets are not isolated. Having to dig through customer interactions among service tickets is daunting. These should have a seperate channel or filter option. **What problems is Heymarket solving and how is that benefiting you?** Having an additional means of being connected with our customers when email or calling isn't feasible. ### 26. HeyMarket **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Heymarket?** I like how quickly they get the numbers set up. **What do you dislike about Heymarket?** The ticketing system, would prefer a single person point of contact. **What problems is Heymarket solving and how is that benefiting you?** They are helping us reach potenital job candidates to inform them of hiring events. ### 27. Great way to respond to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Khoi H. | Business and People Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Heymarket?** Conversations from txt to slack is what we needed! Easy implementation and use. **What do you dislike about Heymarket?** nothing at the moment, maybe more user adoption but that is internal **What problems is Heymarket solving and how is that benefiting you?** easy way to respond to our customers at all times ### 28. Using Heymarket for customer correspondence **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar J. | Warehouseman, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** I love Heymarket's ease of use for messaging customers and clients. It makes it easy to send them links, images, screenshots, and more, as well as to update them on when their orders are ready for pickup. I use it every day. Customer support has been very responsive any time I have a question or need help. This product is extremely easy to pick up, use, and adjust to. **What do you dislike about Heymarket?** The search feature is a little clunky and could be optimized **What problems is Heymarket solving and how is that benefiting you?** It helps me contact customers much faster than a phone call or email ### 29. President **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Heymarket?** I love the ability to schedule texts in advance. **What do you dislike about Heymarket?** Difficulty loading contacts sometimes and searching for names. **What problems is Heymarket solving and how is that benefiting you?** Providing an easy to use, streamlined platform to communiate with our employees. ### 30. Working for our needs so far. **Rating:** 3.5/5.0 stars **Reviewed by:** April D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Heymarket?** Haymarket can be very intuitive and helpful when we need to contact clients we have previously touched base with. Creating campaigns and templates helps get things done efficiently and correctly. **What do you dislike about Heymarket?** I hate that there are no reasonable payment packages, and I often worry about paying by each text message. We have a large volume of our customers that prefer to be contacted by text message, and we find ourselves having to edit the amount of information we send them. It would also be nice to be forced to hit the "send now" button instead of the enter button. I am sure many have prematurely sent text messages that weren't finalized because of the lack of that feature. We have also noticed that to add a customer to a campaign, they will receive text messages from old campaigns immediately. Not changing the campaign to inactive before doing this would be nice. **What problems is Heymarket solving and how is that benefiting you?** It is nice to be able to assist multiple customers at once. We also have many messages saved to be sent out on a specific date. You have recently changed that feature so that we can edit saved messages. ### 31. Very User-Friendly Texting App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Heymarket?** I love that you can privately collaborate with the rest of your team by using the private comment and only tagging users who should be concerned with the particular message. You can also create your own inbox that separates your employees by departments or locations that they're assigned in. **What do you dislike about Heymarket?** Initially, I thought that when you read a message it only gets mark as read on the end of the user who read it and not across the board. We realized later on that, when it is read by one user it is marked as read across the board. I also don't like that our users in the Philippines cannot download the app, they have to log into the web to access Heymarket. **What problems is Heymarket solving and how is that benefiting you?** It solves all of the communication problems with our employees because they have one channel that they can text and multiple users have visibility to it. HeyMarket is a GREAT benefit for our company because without it there's no way for us to effectively communicate with our employees. **Official Response from Giovanni Carrara:** > Thank you for sharing your positive experience with Heymarket! We are thrilled to hear that it has solved your communication problems and has been a great benefit to your company. We take your feedback about message read status by user and accessibility seriously and will work to address these concerns. Thanks again! ### 32. A Needed Service in Today's Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Heymarket?** Many of our customers communicate through texts, so we need to be where they are. Heymarket provides an easy way to text our customers through the same number they use for calls. Heymarket is used on a daily basis in our organization. Heymarket has a number of integrations available which have been fairly easy to implement. Implementation was easy enough and remains easy to manage through the administrator portal. **What do you dislike about Heymarket?** The integration with Microsoft Teams is a little bit clunky; most of the daily users of Heymarket log into their respective accounts at app.heymarket.com and handle their texting from there as opposed to using Microsoft Teams. **What problems is Heymarket solving and how is that benefiting you?** A growing number of our customers are using texting for communication, so our sales people need to be where our customers are. Texting capabilities is something that customers have requested from our sales people for quite a while, and Heymarket provides us that way. **Official Response from Giovanni Carrara:** > Thank you for your detailed review! It’s great to read that Heymarket is useful in your daily communications with your customers. Regarding the feedback on Microsoft Teams, could you please reach out to us at help@heymarket.com with the specific limitations you're facing? Your feedback is crucial as we continue to enhance our services to better meet your needs. Thanks again for taking the time to provide this detailed feedback! ### 33. Effortless Communication Made Simple: Heymarket Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Heymarket?** I like Heymarket because it seamlessly integrates all our messaging needs – SMS, Facebook Messenger, WhatsApp, and several other integrations. It's really easy to use and their customer support responds promply. **What do you dislike about Heymarket?** Heymarket caps your list size at 800. This means that if you have a marketing blast you want to send out with thousands of contacts, you have to create several lists and send them to each list individually. **What problems is Heymarket solving and how is that benefiting you?** We were struggling with keeping up with the various channels of communication with our customers and Heymarket solves this effortlessly. This benefits us as we are able to promptly reply to customers and we can go to one spot to manage all communication instead of bouncing around and trying to keep up with the flow of incomming messages from lots of sources. It also integrates with Salesforce, which is a HUGE plus, allowing our sales team to never leave the Salesforce platform when managing customer relations. ### 34. SMS Texting that integrates with Hubspot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Heymarket?** We chose Heymarket because it integrates well with Hubspot. We also like that Instagram DMs can be managed in the app. **What do you dislike about Heymarket?** I wish DMs would integrate with Hubspot. **What problems is Heymarket solving and how is that benefiting you?** Heymarket allows us to work in two platforms instead of three. Previously our sales team was in their CRM, texing app and Instagram. Now they're just in their CRM and Heymarket. (They could be exclusively in the CRM if DMs integrated with Hubspot!) ### 35. HeyMarket has been a fantastic tool for texting with Hubspot **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Heymarket?** I love the integrations with Heymarket on Hubspot. The mobile app is great, and I also like the desktop app. Everything about HeyMarket has been fantastic. The automation works great, too. HeyMarket has helped me communicate better with my prospects. This is a very user-friendly app, and it's straightforward that any user can use it without training. **What do you dislike about Heymarket?** I wish there were a way to react to messages on HeyMarket like one can do with an iPhone. I want to be able to give thumbs up, heart, etc. **What problems is Heymarket solving and how is that benefiting you?** It helps me communicate with prospects better than email or phone. **Official Response from Giovanni Carrara:** > Thank you for your positive review! We're glad to hear that Heymarket has helped you communicate better with your prospects. We have taken note of your feedback regarding the ability to react to messages, and we'll certainly consider it for future updates. Thanks again! ### 36. Best Team Communication Tool We Have Found **Rating:** 5.0/5.0 stars **Reviewed by:** Linda G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Heymarket?** The best feature is the fact that management can see all emails, but communication with employees only goes to the employee you are reaching out to. We rotate call weeks and the person on call watches all team communication on their call week, but other managers can always step in and respond if appropriate, this is the only system that we have found that works this way. **What do you dislike about Heymarket?** The fact that it reminds you with each text sent that short sentences may not go through **What problems is Heymarket solving and how is that benefiting you?** We are able to have a single number for a customer hotline and a single number for our employee hotline and all of management can view it so we are able to respond promptly - this is a huge satisfier for both our employees and customers. ### 37. Great Messaging Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Heymarket?** Heymarket allows us to simplify our dispatch process have have fewer calls to deal with. We are able to quickly get updates from our drivers and respond to them with what to do next. Also the customer support is quick to reply to any issues we may have if someone is not receiving messages. **What do you dislike about Heymarket?** The only downside I would say is you are charged by the number of messages and any extra unused messages from previous months are not transferred over to use in the next month. **What problems is Heymarket solving and how is that benefiting you?** Heymarkets helps us reduce the number of unnecessary calls. Our drivers make need a simple answer such as a pickup number and they are able to message us and get a quick reply rather then wait on hold till we are able to answer them. ### 38. Heymarket helps us delivery better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb U. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Heymarket?** Heymarket's best feature is the shared inbox that allows our entire frontline customer service team to see messages coming in from customers and everyone can respond or comment to each other privately. **What do you dislike about Heymarket?** Heymarket's lists features are not quiet up to par with other text/sms marketing tools. There are some limitations we've run into. **What problems is Heymarket solving and how is that benefiting you?** Heymarket gives us an excellent tool that allows customers to text us and ask questions, get a quote, or create an order. Our team takes fewer phone calls and can respond faster and more efficiently via text. **Official Response from Giovanni Carrara:** > It's great to hear that Heymarket is helping your team handle customer inquiries more efficiently. We appreciate your feedback! Regarding the limitations on lists/campaigns featureset, I have reached out asking for more information. Thanks for taking the time to provide this feedback! ### 39. Employee Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** The platform is very easy to use and I like how there is an App version as well for the admins on the account to use. **What do you dislike about Heymarket?** With the version that we have, it would be nice if we were able to export lists. **What problems is Heymarket solving and how is that benefiting you?** Nothing at this time ### 40. Great for our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Camille R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Heymarket?** We have been able to set up automations that have helped us provide better customer service while we use our time more effectively while automatios are running. **What do you dislike about Heymarket?** If only the automations could recognize language that would be great. Our main market is Spanish speaking and to be able to send automations based on the language would be great. Also, the app on the iPhone, at times can be a bit slow to update/fetch. **What problems is Heymarket solving and how is that benefiting you?** Responding to clients while out of the office with automations so that they always get a response. Everyone texts now a days, so to be able to incorporate what people are using regularly into the business has been a great help. **Official Response from Ciara Walls:** > Hey Camille, thank you so much for your feedback! We are always looking at ways to improve our operating systems to make it more streamlined for our customers. We will take your feedback about automations recognizing different languages to our team! ### 41. Long time Heymarket user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Heymarket?** We discovered Heymarket when it was still a very young company. It has been one of the best decisions for our business to use Heymarket. It is easy to setup and we like the fact that there is a mobile application as well as a desktop application. Our office team uses the mobile app on a daily basis. We like the lists and templates features as well. It has made standardizing our communication with our clients and staff more consistent. Customer support is timely when we have issues that need to be resolved. We are also able to integrate Heymarket with Zapier and use it in a lot of our automations. **What do you dislike about Heymarket?** We are hoping to see more AI features in Heymarket. We want to be able to determine the intent of text messages as an example. **What problems is Heymarket solving and how is that benefiting you?** Client communication. SMS messaging is a core communication channel with our clients. Staff communication. SMS messaging is a core communication channel with our staff. ### 42. Very effective in communicating with our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Heymarket?** The ease of syncing with our mail platform and also the opt-in/out feature is amazing. **What do you dislike about Heymarket?** Little things like being able to auto-close a message once sent or selecting as a whole at once. **What problems is Heymarket solving and how is that benefiting you?** Opt-in/Out ### 43. Would be perfect if it could handle a group conversation! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** Quick, easy communication with customers. Our whole team can easily see what is going on, whether using our PCs, Macs, iPads, iPhones or Android devices. The private message feature works most of the time. **What do you dislike about Heymarket?** Biggest issue is we cannot support a group chat. Our customers are restaurant owners. We often need to communicate with the owner(s), the chef, perhaps another interested party or two on their side, as well as our team on HeyMarket. It is very difficult to tell them, you can reach our whole team by call or text at our main office line (our landline and HeyMarket both use the same number), but only one person on your end can communicate with us. The alternative is we end up with multiple conversations going on with multiple people from the same restaurant, which is chaotic and causes its own set of issues. HeyMarket is unable to accommodate a group chat of any kind, so we just have to use iMessage or Whatsapp for those customers, from our personal cell phone numbers. That makes us look very unprofessional and disorganized - the exact opposite of what we are trying to accomplish by paying for HeyMarket. Pleeeeeeeeease fix this issue ASAP!! **What problems is Heymarket solving and how is that benefiting you?** Communication with customers Accepting orders from customers Reminding customers to place orders Automation of communication Reduction in payroll costs Problem resolution ### 44. Great tool and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** isaac s. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** Ease of use and great support. We use it weekly. **What do you dislike about Heymarket?** nothing as of yet. Really easy to use and no complaints about the software or service **What problems is Heymarket solving and how is that benefiting you?** We use it for simple text messages to our employees. ### 45. Ok for what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Heymarket?** Able to schedule messages, templates, mass texts **What do you dislike about Heymarket?** Often glitchy, laggy, not intuitive on how to schedule group texts. Difficult to get support since it is only through text. **What problems is Heymarket solving and how is that benefiting you?** Able to reach customers quickly and easily. ### 46. Good tool for sending mass SMS messaging through HubSpot Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel S. | Marketing Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Heymarket?** It's easy to use and works well with HubSpot workflows. Customer service is always helpful when issues arise. **What do you dislike about Heymarket?** We've had trouble connecting Heymarket responses to route to a connected HubSpot inbox in a clean way, but other than that it's been good. **What problems is Heymarket solving and how is that benefiting you?** Heymarket allows us to trigger SMS throughout the customer lifecycle journey, or through mass marketing campaigns. **Official Response from Giovanni Carrara:** > Thanks for your feedback! We’re glad to hear that Heymarket is working out well for you, especially with the HubSpot integration. If you'd like any assistance in configuring and optimizing the routing to specific HubSpot inboxes, can you please contact us at help@heymarket.com for assistance? Thanks again. ### 47. My Experience with HeyMarket **Rating:** 4.5/5.0 stars **Reviewed by:** Walter G. | Director Of Business Development, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** After a learning curve, I was able to figure out the software, and I like the ability to create groups so I can segregate the groups according to my criteria **What do you dislike about Heymarket?** There are a few software glitches that you have to deal with when you are on the platform, but you work around them **What problems is Heymarket solving and how is that benefiting you?** Before Heymarket I would have to notify my customer individually about the same thing, now I can set up groups and with a couple of clicks I can get the sms out to a whole group within a minute ### 48. Great customer service, quality product **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Heymarket?** Heymarket integrates with MS365 enabling us to deploy and use SMS Marketing and Customer Support efforts seemlessly. **What do you dislike about Heymarket?** A limited number of users for the entry price. **What problems is Heymarket solving and how is that benefiting you?** Heymarket has allowed our company to better connect and support our customers using SMS. Heymarket has greatly improved our ability to communicate with customers. **Official Response from Giovanni Carrara:** > Thank you for your positive review! We’re delighted to hear that Heymarket’s integration with Microsoft Teams is enhancing your SMS marketing and customer support efforts. We understand your concern about the user limit for the entry price. We are continually reviewing our pricing structure to better meet the needs of our customers. Thank you for choosing Heymarket and for sharing how our service has improved your customer communications! ### 49. Ominchannel Manager - overseeing our ecommerce environment and overall company operational flow **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Heymarket?** The interface is very easy to use. The ability to see who has repsonded on the same chain + assign ownership and teams is very helpful. Plus, we were able to integrate to our appointment booking system. **What do you dislike about Heymarket?** No dislikes to report at this time. We are overall very happy with the platform thus far. **What problems is Heymarket solving and how is that benefiting you?** We utilize Heymarket integrated with our appointment booking system to send triggered transactional text messages. We are also to list our company's main phone line as reachable for text correpsondence should our clients have questions or concerns. ### 50. very good to use and simple platform **Rating:** 5.0/5.0 stars **Reviewed by:** Pietro B. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Heymarket?** Easy Platform and straight forward. Price is fair and competitive **What do you dislike about Heymarket?** Took longer to activate but after that was good. I wish it was integrated with Square Software **What problems is Heymarket solving and how is that benefiting you?** I changed our phone to AIRCALL and needed a solution for SMS. Not only Marketing but also to chat with my customers on a daily base ## Heymarket Discussions - [Can HeyMarket be itnegrated with Zoho, our CRM.](https://www.g2.com/discussions/24906-can-heymarket-be-itnegrated-with-zoho-our-crm) - 3 comments, 2 upvotes - [Is it possible to have customers text a phrase of choice to HeyMarket to opt them into a specific campaign?](https://www.g2.com/discussions/41104-is-it-possible-to-have-customers-text-a-phrase-of-choice-to-heymarket-to-opt-them-into-a-specific-campaign) - 4 comments, 1 upvote - [how can i set up my chrome to stay in the top right, when i click now it opens the all new window.](https://www.g2.com/discussions/30187-how-can-i-set-up-my-chrome-to-stay-in-the-top-right-when-i-click-now-it-opens-the-all-new-window) - 1 comment - [View Heymarket pricing details and edition comparison](https://www.g2.com/products/heymarket/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A34%3A49+-0500&secure%5Bsession_id%5D=cfffb366-2e69-4516-9361-c078f8daf5df&secure%5Btoken%5D=ec88c53164fd94f9a73a13ec7456266ad9843697e19ec2a65f98174bc3854ab0&format=llm_user) ## Heymarket Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) ## Heymarket Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Heymarket Alternatives - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (376 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,021 reviews) - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (387 reviews)