Heymarket Reviews & Product Details

It was originally great for texting with customer support, and it worked easily enough. Review collected by and hosted on G2.com.

Zero customer support. Worse, they shut off our billing one day due to a billing issue out of my control. They shut it off with no notice to the account administrator, which left all of our customer support in a lurch. Our customers were furious, and I had no one I could talk to on their support team. Absolutely insane. Review collected by and hosted on G2.com.

The training and support is great! So easy to implement. Our team loves that HeyMarket integrates with Hubspot and is super easy to use. We also use it for website chat feature. Review collected by and hosted on G2.com.

They started charging us before they even started our training. We had discussed before contract was signed and rep said that wouldn't happen. Intergration with Hubspot, doesn't work as expected Review collected by and hosted on G2.com.

I find Heymarket cost-effective and easy to use. I like that it allows for multiple agents to coordinate texting efforts across shifts. It's really beneficial for us, as we staff a help desk with college students, and when someone replies, another student on shift can review past interactions and pick the thread up using our main helpdesk phone number. I also appreciate that we could text-enable our business phone number for our help desk without needing to acquire a different number. The initial setup was pretty easy, except dealing with AT&T to allow texting on the number, which was an issue with them, not Heymarket. Review collected by and hosted on G2.com.

Teams integration is a little wonky, so we didn't end up using it. Review collected by and hosted on G2.com.

The texting, that is really what it is used for Review collected by and hosted on G2.com.

That you cannot text multiple people all at once Review collected by and hosted on G2.com.

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymarket in Nov 2024 and were quick to see business benefits. It's a great feature-rich tool that helped me solve a major business problem we faced. Heymarket has quickly become an important part of our customer support tech stack and we use it daily to communicate with our customers.

There are a few areas of improvement that I shared with the Heymarket Product team and they have been quick to discuss and acknowledge the same. I eagerly look forward to those improvements added to the product soon. Review collected by and hosted on G2.com.

Heymarket offers just SMS as an outbound channel at this time. I wish they offered more outbound channels. But this is not a complaint but more of a wishlist. Review collected by and hosted on G2.com.

We love how user-friendly it is for our employees. We know our guests really appreciate all of the communication that we're able to do specifically through our web chat that help answer questions about tickets, upcoming events, and membership status. We are grateful for the folks at HeyMarket that have helped us to improve HeyMarket for our team. Review collected by and hosted on G2.com.

There honestly isn't that much that we wish Heymarket did differently. We wish that Heymarket would have integrations with ActiveCampaign so we could use it with our email platform more. I know there's a Zapier integration. But we would love to see interaction with sending text messages through ActiveCampaigns program. Review collected by and hosted on G2.com.

message management. keeps everything honest and accountable Review collected by and hosted on G2.com.

cant do phone calls, provide phone calls and we can delete another service platform Review collected by and hosted on G2.com.

I love how it integrates into HubSpot so seamlessly and how easy is to set up templates. On boarding was a breeze. Support was responsive. I love the US based presence. Review collected by and hosted on G2.com.

I don't have a downside downside. I've vetted every SMS solution out there in there was my final pick. Review collected by and hosted on G2.com.

*The platform is generally easy to navigate, so new users can get up and running quickly without extensive training.

*Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely.

*The ability to create message templates and automate responses is a big time-saver.

*HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms.

*HeyMarket is easy to set up initially. Review collected by and hosted on G2.com.

*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better.

*This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority.

*Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer.

*The mobile app is very buggy and impossible to use.

*We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. Review collected by and hosted on G2.com.

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using the template feature. The PNC always appreciates the quick contact. The platform is easy to use both on desktop and phone app. Review collected by and hosted on G2.com.

I don't have any dislikes about Heymarket. Review collected by and hosted on G2.com.