# Deepser Reviews **Vendor:** Deepser srl **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Deepser Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs. ## Deepser Reviews ### 1. All I need in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anna R. | Sales Manager **Reviewed Date:** February 24, 2021 **What do you like best about Deepser?** It is easy to use and has a nice interface. I have all information I need in a single tool and do not need to use multiple software anymore. It sends me automatic reminders for commercial follow ups and whenever a contract is about to expire and I need to take action **What do you dislike about Deepser?** It would be great if I could also use it to generate commercial offers. **What problems is Deepser solving and how is that benefiting you?** All clients' request are received though the guest portal and are automatically routed to myself or my colleagues dependnig on the topic. We no longer lose track of contract deadlines and are able to keep track ( and therefor invoice) of all the assistance being done. Previously some actions could go unnoticed or we forgot to report them, having many tasks to do. We have a complete and updated inventory of all company resources and are able to predict if maintenance is needed or we need to replace an asset. In general, we are saving lots of time and can concentrate better on serving our clients. ## Deepser Discussions - [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for) - [View Deepser pricing details and edition comparison](https://www.g2.com/products/deepser/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+11%3A54%3A09+-0500&secure%5Bsession_id%5D=34af69eb-e34c-4c13-b342-7d8eb8727c5f&secure%5Btoken%5D=3a48d70d46fc2f7bb38f3b8f19232a4e3b65a67cc8d5c584e67fcb08f6afa61b&format=llm_user) ## Deepser Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Service Desk** - Help Desk - Incident Reports - Process Workflow **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Deepser Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,592 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (769 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews)