# Clubspeed Reviews **Vendor:** Clubspeed **Category:** [Amusement Park Management Software](https://www.g2.com/categories/amusement-park-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 14 ## About Clubspeed The Clubspeed system is a simple, yet extremely powerful and easy-to-use system for every member of your team. Our solution helps you take care of your customers while collecting valuable insight into their behaviors. Regardless of your specific needs, the world's most trusted family entertainment platform is here to help you succeed! ## Clubspeed Reviews ### 1. A Game Changer for Our Entertainment Center! **Rating:** 3.5/5.0 stars **Reviewed by:** Sherry G. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Clubspeed?** Wow, where do I start with Clubspeed? It’s like having a super-efficient manager for our Family Entertainment Center. The way we can tailor the venue management feature to our needs is just brilliant. And the online booking? Our customers love the convenience, and we’re seeing more bookings than ever. The self-service registration has made things so much smoother at the front of house. And as for the go-kart software, it’s top-notch. Booking, managing, timing - it’s got it all. The CRM is like the cherry on top. It’s brought together so many essential tools under one roof. We’ve seen our revenue, repeat visits, productivity, and even the average ticket size go up since we started using Clubspeed. And the round-the-clock phone support is like having a safety net, always there when we need it. **What do you dislike about Clubspeed?** Even though Clubspeed is pretty awesome, there’s always scope for getting better, right? The user interface could do with a bit of a facelift. And while it’s great that the software works on all devices, the mobile experience could be a bit slicker. It’s fantastic that the software is multilingual, but hey, the more languages, the merrier! And while we’re reassured by the data security guarantee, it would be great to get regular updates on how they’re keeping our data safe. **What problems is Clubspeed solving and how is that benefiting you?** Clubspeed has been a lifesaver for us. It’s like having an extra pair of hands helping us manage our Family Entertainment Center. It’s taken away the headache of juggling multiple systems and brought everything under one roof. This has made our day-to-day operations so much smoother. Our customers are loving the online booking and self-service registration. It’s made their experience with us more convenient and efficient. We’ve noticed that they’re happier and keep coming back for more, which is great for business. And speaking of business, we’ve seen our revenue go up since we started using Clubspeed. The CRM tool has been fantastic for our marketing efforts. We’ve been able to target our customers better and offer them exactly what they want. Plus, being able to manage and track all aspects of our venue has helped us make the most of our resources. So, all in all, Clubspeed has solved a lot of our problems and made running our Family Entertainment Center a whole lot easier and more profitable. We couldn’t be happier with it! ### 2. A future in the market **Rating:** 2.5/5.0 stars **Reviewed by:** Soumyadeep D. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Clubspeed?** Clubspeed offers a flexible platform that designs a proper framework of smooth functioning in sales, reservations and Crm activities. **What do you dislike about Clubspeed?** The costing nature of clubspeed softwares have a significant cost which creates a barrier for smaller business to acess the elements of the software **What problems is Clubspeed solving and how is that benefiting you?** Conventional reservation techniques can be laborious and prone to mistakes. Clubspeed provides online reservation and booking tools that expedite procedures, cut down on human labor, and lower the chance of overscheduling. The benefits which i recieved peronsally from Clubspeed makes it easier to manage booking, payment, and waiver procedures by combining them into a single system, saving time and effort. ### 3. Best of all time. **Rating:** 5.0/5.0 stars **Reviewed by:** Pramay B. | Senior Consultant Digital Marketing., Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Clubspeed?** The best I found about CLUBSPEED is their support system. We have recieved phone calls, emails, live chat of operational hours to fix any problem. Everything run very smoothly with cllubspeed. **What do you dislike about Clubspeed?** Integration part can be more easy and a very few bugs can be fixed. **What problems is Clubspeed solving and how is that benefiting you?** Our many clients use clubspeed to manage their booking and payments. ### 4. Clubspeed is an excellent software **Rating:** 4.5/5.0 stars **Reviewed by:** Nitish S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Clubspeed?** Clubspeed is an excellent software that helps drive revenue and returning customers for its customers with help from some new features like Online Group Booking, Club Action, and more. **What do you dislike about Clubspeed?** Don’t return calls or follow up on support tickets. Nobody from “upper management” is ever available to take calls **What problems is Clubspeed solving and how is that benefiting you?** I found the sales and support team very helpful! The new Clubspeed offering in terms of Online Booking is next level and is really helping our centers generate more revenue. Really blown away by this company ### 5. Clubspeed crushes it! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin T. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Clubspeed?** The software is highly adaptable for most any karting center or family entertainment center. Their ClubBooking product is a massive revenue driver and will drive year-over-year growth for any business that utilizes it. Since implementing ClubBooking, average ticket amounts have increased at least 30%, and it continues to grow into a more significant part of our business. The support team is always available 24/7 and is fantastic to deal with and quick to get most issues resolved very quickly. This company as a whole is building on a great foundation of its enterprise software and expanding its offerings to help operators maximize their revenues and help mitigate labor constraints with their new Self Service Kiosk option. **What do you dislike about Clubspeed?** There is not anything that is not working at this time. There are some small things that you can work around with some creativity, but that is because every business operates differently. There isn't a software solution in the world that can fit every business model. **What problems is Clubspeed solving and how is that benefiting you?** We are solving our wait times considerably with the ClubBooking system by giving our customers the ability to reserve their times online and show up and have a blast. We have seen a massive improvement in the overall guest experience and our revenue seeing the effects of the happy customers. ClubBooking has also made our business more efficient and able regarding the flow of our overall operations. ### 6. Continues to exceed our expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Owner / Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Clubspeed?** Response time to our questions has been second to none. Being a new user to clubspeed this was and continues to be, the key to our location's success . Shingo our account rep at Clubspeed, has been present from the moment we signed on with Clubspeed to now weeks into our k1 Soeed's opening . He has assisted, along with their support staff, to mold their POS system to fit our specific needs. At Clubspeed it is not a "one size fits all" mentality. They are not afraid to introduce new features , growing and adapting to the changing needs of their clients. They routinely ask how they can improve and invite their customers to participate in requesting new solutions for future software releases. We didn't just find a POS company , we found a true business partner. **What do you dislike about Clubspeed?** We had mentioned that the product buttons looks being similar and during busier times a challenge to differentiate. When I mentioned that to Shingo he had an immediate solution and idea. We are now in the process of creating custom buttons that fit our unique needs . So our "dislike" turned into a "major like" within 2 minutes . Well done! **What problems is Clubspeed solving and how is that benefiting you?** Complete family entertainment center control. From customer registration, customer purchases and our restaurant ordering . All in one system. ### 7. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen A. | Director , Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Clubspeed?** I love that the guest has a seamless experience - it is why we chose Clubspeed & you delivered on your promise. I think it's very practical that my entire team has a somewhat picture of what's happening in other departments, all in the same system. As far as support goes, they are super knowledgeable and respond quickly to your concerns. Jon and Jeana are amazing at what they do, make themselves available when you need them and master the Clubspeed integrations well. **What do you dislike about Clubspeed?** The consumer has a seamless experience, but the track has so many components to work with: SP_Admin, Clubspeed Admin, Briq, Cardppointe, Sendgrid etc. It just makes a lot to work with. I'm super comfortable with computers - but other members of our staff not so much. I would love if we could color code the kart types as well, as different types of karts can ride at the same time. **Recommendations to others considering Clubspeed:** Expect a seamless experience for your guest, but many platforms for administration. Overall easy to use & great customer service. **What problems is Clubspeed solving and how is that benefiting you?** Wait times were drastically reduced thanks to Clubspeed. The guest no longer has to juggle multiple systems (reservations, waivers etc), everything is within the Clubspeed platforms. ### 8. Clubspeed's relationship with users are second to none when it comes to venue management software! **Rating:** 5.0/5.0 stars **Reviewed by:** Nasser R. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Clubspeed?** Beyond any capabilities, no software system can be effective without adaptability and support across users. This idea is where Clubspeed's managers and technical team come in with outstanding communication and support, ensuring our business can maximize efficiency in every aspect of the operation. **What do you dislike about Clubspeed?** Some features available with similar competitors may be absent or in development. Any wait for these features has always been worth it as Clubspeeds' implementation has always been stress-free and intuitive. **What problems is Clubspeed solving and how is that benefiting you?** Being an indoor venue with multiple activities under one roof, the management tools of activity scheduling, staff management, and much more have enabled us to maximize the effectiveness of the experiences we provide to our customers. ### 9. Great software followed by a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Clubspeed?** They have an excellent support team, and they are constantly working to improve the software with the ever-changing market. The entire club speed team is always a phone call away. **What do you dislike about Clubspeed?** Experiencing the same problem repeatedly and not getting it fixed, sometimes it isn't easy to operate when you have an issue that just does not get fixed correctly. **Recommendations to others considering Clubspeed:** The more hands-on you are at the start, the better off you will be! **What problems is Clubspeed solving and how is that benefiting you?** They are helping us explore the data from running different ads on Facebook, Instagram, and email campaigns. We have seen that by using social media sponsored ads, we can reach more people. ### 10. More than 10 years with them, still believe they are the market leader! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Co-Founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Clubspeed?** Their software is better than the other software in this space. It has tremendous capability, can be VERY easy to use, and their support staff are good. Pricing is straight forward and fair for what you get. **What do you dislike about Clubspeed?** Sometimes small items of low priority get lost in their support system. **Recommendations to others considering Clubspeed:** Do your homework. Compare Clubspeed to other providers, and ask lots of questions. Clubspeed has not always been the best at selling the system, and some of the competitors over promise significantly. Do reference checks and find out how people are actually using the software. How you use the software makes a world of difference. Take the time to outline all the requirements so that it can be configured correctly to meet all your requirements. **What problems is Clubspeed solving and how is that benefiting you?** Clubspeed is the software that we've used to build our business around. We started as a single kart track and have grown into a regional leader with 6 locations and growing. Clubspeed gave us a structure to begin with, and has most of the bells and whistles you need to get going. ### 11. 10 years and counting **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Clubspeed?** The team at Clubspeed is responsive and great to work with. **What do you dislike about Clubspeed?** Product was stagnant for several years and communication has been inconsistent, both both issues are significantly improving. **What problems is Clubspeed solving and how is that benefiting you?** We are working together on many aspects of the product from online booking to self serve kiosks. ### 12. ClubSpeed enables our POS, Attractions and Karting Experience internally and with our guests **Rating:** 5.0/5.0 stars **Reviewed by:** Karen D. | President, Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Clubspeed?** It is an end-to-end system with great Service **What do you dislike about Clubspeed?** I look forward to a new skin for the guest experience. **Recommendations to others considering Clubspeed:** Talk to customers, evaluate your options. Will be difficult to find another end-to-end system that compares. **What problems is Clubspeed solving and how is that benefiting you?** We could not run our business without Clubspeed! We depend on it for a total solution for Registration, POS, Karting, Events, Operations and Data/Reporting ### 13. ClubSpeed is the best karting solution available **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Managing Partner, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Clubspeed?** We operate ten karting facilities. ClubSpeed understands the karting market and has a very solid product that we depend on every day. It also has very good US based support. **What do you dislike about Clubspeed?** Nothing really. We are very happy with ClubSpeed for our karting operations. **What problems is Clubspeed solving and how is that benefiting you?** ClubSpeed handles all of our karting needs including "arrive and drive" racing, reservations, leagues, etc. ### 14. All the good parts of working with family without the problems **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan HCKE M. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Clubspeed?** Personalization. They work with me and improve continually to suit our needs. **What do you dislike about Clubspeed?** Like any software, our problems are not necessarily theirs. Often, the perceived issues with software turn out to be our operations actually. **What problems is Clubspeed solving and how is that benefiting you?** We work together to develop better technologies for the amusement industry. We create new attractions together. ## Clubspeed Discussions - [What is Clubspeed used for?](https://www.g2.com/discussions/what-is-clubspeed-used-for) - [View Clubspeed pricing details and edition comparison](https://www.g2.com/products/clubspeed/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+02%3A56%3A58+-0500&secure%5Bsession_id%5D=e3faeda7-f927-4671-a1c1-d5bcaac9a912&secure%5Btoken%5D=bc6a49990fa14c10156eec1b1cb10ee527106ca0bc02445c8e2d4a2737c76017&format=llm_user) ## Clubspeed Features **Administration** - Inventory Management - Business Management - Accounting - Membership Management - Employee Scheduling - Reporting/Analytics **Guest Services** - Ticketing - Group Booking - POS ## Top Clubspeed Alternatives - [ROLLER Software](https://www.g2.com/products/roller-software/reviews) - 4.3/5.0 (58 reviews) - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - 3.9/5.0 (17 reviews) - [Parafait](https://www.g2.com/products/parafait/reviews) - 4.6/5.0 (9 reviews)