# Botpress Reviews **Vendor:** Botpress **Category:** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) **Average Rating:** 4.5/5.0 **Total Reviews:** 493 ## About Botpress Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the infrastructure needed to move beyond traditional chatbots and build agents that reason, act, and integrate directly into business systems. The platform is used by startups, growth-stage companies, and global enterprises to automate real workflows, improve efficiency, and deliver intelligent customer and employee experiences. At its foundation, Botpress provides the essential building blocks for production-ready agents: multi-turn reasoning, tool orchestration, persistent memory, safe code execution in a sandboxed environment, and runtime isolation to ensure predictable behavior over time. Agents can interact with APIs, handle structured data, write and execute code, and return rich UI responses, all while maintaining stability and scale. Each agent runs in a fully isolated environment to reduce risk and prevent regressions. Botpress supports both no-code and pro-code development. Business teams launch agents quickly using the visual Studio, while developers leverage SDKs and APIs for full customization and integration. This dual approach makes Botpress accessible to non-technical users yet powerful enough for engineers building complex, domain-specific logic. The result is faster time-to-value without sacrificing control or flexibility. Organizations use Botpress to automate customer support, streamline backend workflows, manage internal tools, and tackle domain-specific tasks that previously required full-stack engineering. The platform helps teams ship agents that operate safely, respond accurately, and scale across departments and regions. By blending visual development with enterprise-grade extensibility, Botpress shortens the gap between experimentation and production, ensuring companies can move quickly without compromising reliability. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. ## Botpress Pros & Cons **What users like:** - Users find Botpress's **ease of use** exceptional, allowing quick chatbot creation without coding skills, enhancing flexibility and efficiency. (130 reviews) - Users appreciate the **flexible and powerful AI-driven chatbot features** of Botpress, enhancing their product development experience. (89 reviews) - Users appreciate the **seamless integrations** of Botpress with various tools, enhancing adaptability for business needs. (74 reviews) - Users commend the **easy integrations** with tools like WhatsApp and Slack, enhancing adaptability and implementation efficiency. (72 reviews) - Users praise Botpress for its **intuitive interface** , facilitating easy chatbot creation for both technical and non-technical users. (66 reviews) - Helpful (61 reviews) - Customization (58 reviews) - Chatbot Creation (56 reviews) - Users appreciate the **user-friendly interface** of Botpress, making chatbot creation accessible and straightforward from the start. (54 reviews) - Easy Creation (53 reviews) **What users dislike:** - Users struggle with a **steep learning curve** due to limited guides and complex access to internal resources. (59 reviews) - Users find the **limited features** of Botpress hinder effective conversation management and customization options are inadequate. (32 reviews) - Users struggle with **missing features** in Botpress, particularly in conversation management and user detail handling. (32 reviews) - Users find the **steep learning curve** of Botpress challenging, particularly in advanced customization beyond basic features. (30 reviews) - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues in Botpress. (28 reviews) - Users face **AI limitations** with Botpress, struggling with node management and lacking flexible integration options for conversation flows. (27 reviews) - Software Bugs (27 reviews) - Users face **integration issues** with Botpress, impacting usability and complicating the overall experience with documentation gaps. (25 reviews) - Complexity (24 reviews) - Complexity Issues (23 reviews) ## Botpress Reviews ### 1. Easy-to-Use UI, Fast Publishing, and Helpful Search **Rating:** 4.5/5.0 stars **Reviewed by:** Bence C. | salesperson and IT employee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Botpress?** The UI is really easy to use and everything is understandable. Sometimes it’s a bit hard to find what I need, but the search bar is really helpful for that. My only real issue with the UI is the connections between nodes: sometimes when I remove connections, I can still see them, but after I refresh, everything I removed disappears. Performance is good, and publishing is fast. Most of the time it takes around 30 seconds, so I’d say it’s solid. I don’t really use integrations; the only one I use is my Excel tables, and it works perfectly with my code. On pricing, I think the package-deal pricing is fine, but it would be better if you got +$5 to your AI usage instead of staying at the default $5. The AI (Autonomus nodes) is good, but not perfect. For example, if I load product information with more than 10–15 products, sometimes the AI makes hallucinations. I haven’t really used the customer support because I can find everything through the search bar, and almost all the cards have descriptions and videos. I needed almost 1 month the understand everything. **What do you dislike about Botpress?** Sometimes it’s hard to limit what the user can do in the chat, but maybe it’s my fault—I’m not really sure how to set those limits. For example, if I only have a single choice, I want to lock the message option because otherwise the bot goes back to the first node and starts the conversation again. **What problems is Botpress solving and how is that benefiting you?** We’re trying to solve our “phone” problem: customers often call the shop, and now the bot can provide them with the key information they need, such as prices and the phone numbers for each department. This has made things better because only three people work in the shop, and we also handle truck unloading/loading, serving customers, and packaging goods for delivery. With all of that going on, sometimes nobody is able to pick up the main phone. ### 2. Easy-to-Use Chatbot Tool with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus H. | Global Youth Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Botpress?** I like that Botpress is simple to use. It's easy to use regardless of whether I'm using a standard node or an autonomous node. Connecting the nodes is straightforward, and I can easily identify if there's a problem. The standard node is powerful for me as I use it a lot to integrate with other applications like Resend, Twilio, and WhatsApp API, and I also need to execute codes. The autonomous node helps in generating conversations on the chatbot. The initial setup of Botpress was very easy. **What do you dislike about Botpress?** I still fail to connect the workflows. Let's say I want to have a separate workflow for a quotation system and one for a price system to work together. It has been difficult to connect these flows as I created them separately. **What problems is Botpress solving and how is that benefiting you?** Botpress helps automate customer support, creating structured conversations that guide users to actions, and it's easy to use even when integrating with applications like Twilio and WhatsApp API. ### 3. Trustworthy AI for Public Services and Citizens **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime Ricardo L. | Jefe del Departamento de Políticas y Herramientas en materia de Transparencia, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Botpress?** Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise. The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. **What do you dislike about Botpress?** In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. **What problems is Botpress solving and how is that benefiting you?** Botpress helps us provide clear and fast answers to citizens of Oaxaca about the requirements needed to complete a procedure or request a public service. It supports the right of access to public information by ensuring that every response comes from the official knowledge base, making the information trustworthy and accurate. The most important benefit is that the platform allows us to offer this service 24/7, every day of the year. Later, by reviewing the interaction logs, we can understand the real needs of citizens and what they are looking for when visiting the state government portal. This has improved transparency, efficiency, and the overall quality of communication with the public. ### 4. Flexible Visual Flow Builder for Scalable, Human-Like Support **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad T. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Botpress?** What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. **What do you dislike about Botpress?** One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. **What problems is Botpress solving and how is that benefiting you?** Botpress solves the problem of managing high volumes of customer enquiries by automating responses and providing instant support across multiple channels. It helps streamline customer service, reduce response times, and ensure consistent, accurate information is delivered to users. For my use case, it benefits me by allowing 24/7 automated support, capturing customer enquiries efficiently, and integrating with tools like Google Sheets and Make.com to organise orders and follow-ups. This improves operational efficiency, enhances customer experience, and frees up time to focus on business growth. ### 5. Visual Flow Builder Makes Botpress Fast and Easy for Conversation Design **Rating:** 4.5/5.0 stars **Reviewed by:** Saba Gul B. | Undergraduate Student, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Botpress?** The most helpful part of Botpress is the visual flow builder. It makes creating and managing conversations straightforward without needing advanced coding skills. It also allows quick testing and changes which is useful when working on projects with limited time. **What do you dislike about Botpress?** One downside of Botpress is the learning curve at the start. Some features are not very intuitive and it can take time to understand how variables and conditions work together. Debugging can also feel a bit trial and error especially when building more complex flows. **What problems is Botpress solving and how is that benefiting you?** Botpress helps solve the problem of building chatbots quickly without needing to develop everything from scratch. It makes it easier to automate conversations and handle user questions in one place. This benefited me by saving time during a client project and allowing us to focus more on the chatbot’s content and user experience rather than technical setup. ### 6. Flexible Integrations, Highly Customizable, and Budget-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jaish M. | Software Engineer Internship, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Botpress?** It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. **What do you dislike about Botpress?** The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. **What problems is Botpress solving and how is that benefiting you?** It provides low-code infrastructure for chatbots. It offers high automation with customization. We previously used another platform for an AI chatbot, but we found it difficult to implement and integrate into our software. With Botpress, we can customize and fully automate the chatbot, and integrate it as per our use case, since it provides different types of integration methods. ### 7. Powerful and Easy to Use for Creating Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Cristián Andrés V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Botpress?** I like the Botpress work interface because it is simple and fluid, allowing me to find the necessary components to generate agentic flows. I also value the wide range of available integrations, which allow for the creation of complex flows and actions. The documentation is very comprehensive, as is their YouTube channel where useful tutorials can be found for creating workflows and different applications to solve business problems. Additionally, the integration of standard nodes with default options reduces the costs of unnecessary calls to LLM APIs and perfectly complements the autonomous nodes for using LLM calls for more complex responses. Starting with Botpress was very easy due to its simplicity and power, making it very accessible compared to other platforms. **What do you dislike about Botpress?** I have encountered some difficulty when working with variables, the specific panel where variables are defined sometimes does not allow defining 'user variables' for necessary situations. That part of the interface can be a bit confusing. **What problems is Botpress solving and how is that benefiting you?** Botpress helps me create conversational agents efficiently, with a simple and powerful work environment, without the need to program or manage servers. ### 8. Botpress: Intuitive and Effective, But Limited in Images **Rating:** 4.0/5.0 stars **Reviewed by:** Kruzkeyath Ludomila M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Botpress?** I like that Botpress is an immediate and intuitive help to answer any question that students may ask. It is especially useful because it can attend to students asynchronously when I cannot be with them. I also like that a lot of documentation can be added to it and that it responds quickly to students' queries. The configuration of the nodes is very easy, which facilitates the use of Botpress in my work. **What do you dislike about Botpress?** What doesn't work well for me is that I haven't been able to add images. For example, requesting an image in the case of anatomy, it searches for it but doesn't display it. So, that's one of the major limitations I have with the bot. Additionally, I have problems with the variables and with the information flows, even though the nodes are very easy to handle. **What problems is Botpress solving and how is that benefiting you?** I use Botpress as a link between students and teachers, providing immediate and intuitive help to students' questions, guiding them when necessary. ### 9. Interactive No-Code Chatbots Made Easy—Plus Great WhatsApp Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Harshita G. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Botpress?** Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. **What do you dislike about Botpress?** One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. **What problems is Botpress solving and how is that benefiting you?** We use Botpress with our clients to provide information about the latest schemes and the offers we provide. It also helps us store data and identify leads. ### 10. Innovative but Needs Improvement in Personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Bryton A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Botpress?** I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide. **What do you dislike about Botpress?** The issue of schedules could be improved a lot. We have to make very manual configurations, very script-based. There are other providers that already allow for easier customization. Botpress is falling a bit behind in that aspect, although it is improving. **What problems is Botpress solving and how is that benefiting you?** Botpress helps me attend to a large number of users efficiently, optimizing processes without the need for a large team. It allows configuring dynamic actions on the platform, making the user feel like they are talking to a human. ### 11. Effortless Setup, Exceptional Community Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin T. | Soccer Player, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Botpress?** I like Botpress's clean workflow and the community that surrounds it, which includes helpful people like Ross who assisted me in building my bot and debugging my node when I ran into trouble. The wide selection of integrations that Botpress provides and connects to is also something I enjoy. Setting up Botpress was very easy and didn't require unnecessary steps, which made it an amazing choice for me. **What do you dislike about Botpress?** The connection from one workflow to another workflows can be improved. As of right now, Botpress connection between each workflow isn't necessarily bad, it's just that there could be improvements such as cleaner workflow entry, redirection on entry point, and having an entry node be able to connect to a specific node instead of always going to the first node. **What problems is Botpress solving and how is that benefiting you?** Botpress helps my business get leads on new customers, answers customer questions, and collects their information for follow-up. ### 12. Easy to Use and Saves Time, but Lacks Clarity in Errors **Rating:** 4.5/5.0 stars **Reviewed by:** Eric D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Botpress?** I started using Botpress for an agency, and it saves me a lot of time on tasks like booking tables for restaurants and creating chatbots. I really like the ease of the program, as everything is very clear when it comes to connecting things. Additionally, the fact that it has a free plan is very valuable nowadays, as many programs do not offer it. The initial setup was very easy, which is also a great advantage. **What do you dislike about Botpress?** I think that when there is a problem that comes up with a '!', it should explain what the problem is, since you never know. **What problems is Botpress solving and how is that benefiting you?** Botpress saves me a lot of time when doing tasks like booking tables at a restaurant, and the ease of the program makes it clear. Also, the free plan is very valuable, as many programs do not offer it. ### 13. Consistent, Cost-Effective Call Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jason A. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Botpress?** What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their implementation team has been phenomenal to work with, always going above and beyond to ensure we're happy and everything works as it should. **What do you dislike about Botpress?** The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call it a robot. We wish the voices sounded more human-like so that it just sounds like a normal person. We don't want people to realize it's an AI, but, currently, they can tell. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for calls, finding it cheaper and providing consistent quality compared to our old human-run center, eliminating issues like inconsistent service and agent frustrations. ### 14. Flexible, Developer-Friendly Botpress for Highly Custom Chatbots **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed S. | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Botpress?** What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. **What do you dislike about Botpress?** One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. **What problems is Botpress solving and how is that benefiting you?** Botpress addresses the challenge of building and managing intelligent chatbots in a flexible, centralized way. It brings natural language understanding, conversation flow design, and multi-channel deployment together in one platform, which helps reduce the complexity of creating conversational experiences from scratch. For me, that translates into faster development, smoother iteration, and stronger control over how the bot behaves. It also makes it easier to deliver more personalized and consistent interactions, handle multiple customer inquiries efficiently, and keep full ownership of the data and logic behind the bot. In the end, this supports higher user satisfaction and better operational efficiency. ### 15. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 ### 16. Easy to Use, Highly Integrated, and Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** sonia m. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Botpress?** Easy to use and highly integrated, with a low price compared to the competition. It also offers various options for using Botpress across different applications. **What do you dislike about Botpress?** Since it is open source, it should have good documentation, but the documentation is limited and not very high quality. Overall, the product quality feels low to me, especially in terms of response time. **What problems is Botpress solving and how is that benefiting you?** I’m using Chatbotr with the Chat API from Botpress, integrated into our application. ### 17. Effortlessly Connects and Supports Multi-Channel Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Italo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Botpress?** I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. **What do you dislike about Botpress?** My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. **What problems is Botpress solving and how is that benefiting you?** I use Botpress as a hotel reservation assistant. It seamlessly integrates with our system API, letting guests check availability, make and manage reservations, and ask questions about the hotel and city. ### 18. The Execute Code card is my favorite **Rating:** 4.0/5.0 stars **Reviewed by:** Annelize D. | Software Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Botpress?** My favorite feature is, without a doubt, the Execute Code card. **What do you dislike about Botpress?** the absence of direct technical support for users of the prepaid plan (Pay-as-you-go). **What problems is Botpress solving and how is that benefiting you?** Act as a strategic bridge between the growing demand for support and the limited capacity of a human team. By automating data collection and resolving simple queries at the first layer, Botpress transforms support from an overloaded "cost center" into an efficient operation, where the human team focuses only on complex cases that truly require sensitivity and decision-making. ### 19. Effortless Bot Building with Endless Possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Botpress?** I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. **What do you dislike about Botpress?** The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. **What problems is Botpress solving and how is that benefiting you?** Botpress enables nuanced interactions with risk management data, providing flexibility in accessing information. Its Execute Code cards facilitate seamless API setups for richer data engagement. It's easy to use and versatile, making it a powerful tool for bot building in the insurance industry. ### 20. Easy Implementation with a 75% reduction in product support burden **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | CBW, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Botpress?** Ease of implementation and powerful customization options. **What do you dislike about Botpress?** The power can be hard to harness, but their team has been incredibly helpful across the board. **What problems is Botpress solving and how is that benefiting you?** We have implemented it to provide improved searchability of our knowledge bases via chat, and to find answers in the flow of a user opening a support ticket. Our support ticket volume is down almost 75% since implementing, with most user questions sufficiently answered by BotPress before users complete/submit their ticket. ### 21. Easy Integrations with Simple Automation and AI Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Mohini D. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Botpress?** It offers lots of integration options, and they can be connected easily. It also provides both automation and AI workflows, which are very easy to implement. **What do you dislike about Botpress?** Sometimes it feels very developer-heavy, and it also seems like their documentation is not up to the mark, which makes it harder to debug issues. **What problems is Botpress solving and how is that benefiting you?** We use Botpress in our application to help users learn about our products. ### 22. Effortless Setup, Effective SMS Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Nick A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Botpress?** I find Botpress very easy to use, which makes my tasks a lot simpler. The customer support was pretty good at the start when I was signing up, which helped me get started without issues. It integrates well with Twilio, allowing me to efficiently link them for my needs. The initial setup was effortless; I just set up the bot in the backend and linked it with Twilio without any complications. **What do you dislike about Botpress?** The pricing breakdown and ways to add more bots are not clear. I struggle to find the cheapest way to have multiple bots at once. I tried to buy a bot to make 3, and it took my money but didn’t add the bot. **What problems is Botpress solving and how is that benefiting you?** I use Botpress as the brain for my bulk outbound SMS campaigns. Without it, I couldn't run them effectively. ### 23. Highly Customizable Solution with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Markus H. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Botpress?** I use Botpress to automate our customer support, and it's highly configurable, much more than other products we have used. We can customize it as much as we would like to. It's also very easy to set up, even the proof of concept, which took just a couple of hours. The biggest benefit is the AI functionalities that we can use and configure within the platform to perform various actions like basic triage and incident response or creating tickets etc. **What do you dislike about Botpress?** The overall onboarding process was a cumbersome. We didn't have technical people from their end to talk to us at the beginning. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to automate our customer support, functioning as AI-driven first-level support and a single point of contact, answering questions throughout our documentation. ### 24. Empowers Non-Coders with Powerful Chatbot Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Toby N. **Reviewed Date:** January 23, 2026 **What do you like best about Botpress?** I really like that Botpress allows me to create a chatbot quickly, without needing to be a coder, which opens up many possibilities and saves money on hiring developers. The basics are pretty easy to pick up, and there's a lot of flexibility with plugins like Gen AI. These plugins help me get great answers for users much quicker than traditional methods. I appreciate how Botpress makes building a workable chatbot in a relatively short time less daunting. **What do you dislike about Botpress?** I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm doing it in real time. The multitude of different settings, in the studio and in the account, are confusing. **What problems is Botpress solving and how is that benefiting you?** Botpress allows me to create assessments and chatbots easily, analyze answers in multiple ways, and create a more human interaction flow. It saves me the cost of hiring developers, offering flexibility and rapid response capabilities through Gen AI plugins. ### 25. Botpress Transformed Our Bot Building with an Impressive Agent Development Kit **Rating:** 5.0/5.0 stars **Reviewed by:** Renu G. | Automation Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about Botpress?** Botpress has completely changed the way bot creation works. The agent development kit that launched recently is really impressive and very helpful for me as an automation engineer. Also, the HITL flow is very smooth and doesn’t require too much coding. **What do you dislike about Botpress?** Although there are nothing much to dislike but they can also provide integration directly with native apps **What problems is Botpress solving and how is that benefiting you?** So currently we are using with customer interaction so it automate this process easily so previous we have the manual method but after using botpress it safes lots of men power ### 26. Responsive Support, But Lacking Conversation Management **Rating:** 3.5/5.0 stars **Reviewed by:** Robert H. **Reviewed Date:** January 22, 2026 **What do you like best about Botpress?** I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because if a feature is missing, they are open to discussing how to add and implement it. This openness makes Botpress valuable to me. **What do you dislike about Botpress?** Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is that we can't take over conversations when the bot isn't helping customers or giving wrong info. The tools just don't support effective management. You almost need a custom front end to handle everything, and there's no functionality to manage user details easily either. It all relies on tags, which creates a huge wall to sift through, and there's no way to sort or filter these effectively. **What problems is Botpress solving and how is that benefiting you?** Botpress helps us respond to people quickly and avoids the need to hire a large team to manage chats across all channels. ### 27. Effective and Flexible Chatbot Platform with Minor Quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Borja G. **Reviewed Date:** January 22, 2026 **What do you like best about Botpress?** I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet very flexible, allowing me to do some pretty advanced things. **What do you dislike about Botpress?** I found some inconsistent behaviors that are hard to pinpoint, especially with how the AI models handle certain data types, which has caused issues in the past. Additionally, the variable scopes not being respected correctly has been a problem, although some of these have been addressed by their support team. I think it would be great to have better documentation on how Botpress works under the hood, to truly understand how variables are handled and where/when they are being initialized. This would help in understanding where potential issues may arise. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for building conversation logic with integrations, connecting with WhatsApp API, logging, and AI functionalities to integrate with different models. ### 28. Good Solution for Handling My Business Chats **Rating:** 5.0/5.0 stars **Reviewed by:** sherif s. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about Botpress?** What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start to building and launching automated workflows without heavy setup delays. **What do you dislike about Botpress?** What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also limits sending images directly to customers, which reduces flexibility in visual communication. **What problems is Botpress solving and how is that benefiting you?** Botpress helps me automate customer replies and organize conversations better. It saves time, captures leads automatically, and makes the sales process smoother. ### 29. Empowers Automation with Essential Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jack W. | Founder , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Botpress?** I like several features of Botpress such as the auto-greet messaging and the constant availability, which are really impressive for my automated lead capture needs. The integration capabilities, especially with make.com, are really convenient for connecting my Google lead sheet and email module. I also appreciate how Botpress sends email alerts and saves data in Google Sheets, which is crucial for its automated features. Learning these features on Botpress was easy and valuable for me, especially as a beginner looking to create powerful AI agents. **What do you dislike about Botpress?** I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I think a clear and easy tutorial for all settings would be very helpful for beginners. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create automated lead capture chatbots for clients, solving the issue of relying on human presence. It offers valuable features like 24/7 availability, auto-greet messaging, integration with tools like Google Sheets, and email alerts, making it easy and automated. ### 30. Simple and Powerful Integration with WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Aaron U. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Botpress?** I like the simplicity of handling and managing Botpress. I appreciate the ability to create independent flows and node architectures. I also value the integration and its simplicity with other communication channels like WhatsApp and Instagram, which is vital for reaching a massive audience here in Peru. Additionally, I notice that Botpress responds more naturally when using more modern LLMs compared to our previous system. **What do you dislike about Botpress?** The generation of autonomous functions, creation of tables, or saving of data **What problems is Botpress solving and how is that benefiting you?** Botpress resolves the dispersion of varied and unverified information on the internet by providing a limited context to the chatbot, ensuring that the responses are based on a reliable source of knowledge. ### 31. Powerful and Customizable, But Not for Beginners **Rating:** 3.5/5.0 stars **Reviewed by:** ariel A. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Botpress?** I like the ease of modifying the flow and training the bots in Botpress. I also value the ability to integrate custom functions, which allows me to create code for queries to my own APIs. Additionally, the quick response to incidents and queries is a great benefit when I use Botpress to set up customer service chatbots. **What do you dislike about Botpress?** Sometimes the predefined actions don't work and I must make my own. Also, although the initial setup is easy for developers, it is not so easy for an end user. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to build customer service chatbots, which solves the quick response to incidents and inquiries. ### 32. Scalable AI Chat Solution with Stellar Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Zaid I. **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I use Botpress for creating an AI agent integrated with WhatsApp, and I appreciate how it qualifies new leads through form submissions or clicks on WhatsApp chat during marketing campaigns. I like the scalability Botpress provides with its ready integrations and the level of customization available for building complex flows. Botpress allows us to start from a simple conversation flow and gradually scale to a complex flow with multi-intent use cases. The customization it offers gives us more control over the conversation logic, integrations, and UI behavior. Additionally, the support team guided me effectively on setting up my AI agent, making the configuration process much easier. **What do you dislike about Botpress?** Nothing, all is working perfectly **What problems is Botpress solving and how is that benefiting you?** I use Botpress to qualify new leads from forms or WhatsApp chats. It lets us scale from simple to complex flows and offers customization over conversation logic, integrations, and UI behavior. ### 33. Flexible Bot Creation with Botpress **Rating:** 4.5/5.0 stars **Reviewed by:** Meikel M. **Reviewed Date:** January 16, 2026 **What do you like best about Botpress?** I like Botpress because you can decide for yourself how and what you want to do. You always have the option to work with AI or do everything manually. It's not prescribed anywhere, and I think that's quite good. I'm also excited about the manual version because it allows me to configure my bot myself. The workspace is very clear, and I also find the studio very, very good. Additionally, if you delve into it a bit and watch a few videos, the setup is not necessarily difficult. **What do you dislike about Botpress?** Yes, there are some functions that don't work quite perfectly yet, particularly in the AI field. But of course, I think everything will improve over time. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create bots for websites that can save companies a lot of time. The bots can independently answer times and other information, and I can integrate AI assistants. ### 34. Intuitive Interface, possibility of improvement in integration of Sunshine Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** René N. **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I really like the Botpress interface, it is very intuitive and easy to learn. I also value the quality of its documentation, as it allows me to progress in flow development quickly and independently. Additionally, the ability to create agents using LLMs is a feature that attracted me a lot. The initial setup was very easy, I entered the platform quickly and was guided in creating my first flow. **What do you dislike about Botpress?** The integration with Sunshine Conversations has not worked well for me, no matter how many times I perform the integration, it does not connect to my profile. I also have difficulty adding different chatbots for each brand using Sunlight Conversations in combination with Zendesk. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to design agents that handle frequent inquiries and redirect to human agents when necessary, providing immediate support and resolving questions autonomously and efficiently. ### 35. User-Friendly with Deep Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Мария . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Botpress?** I find Botpress to be very user-friendly and adjustable, plus you can modify it on a deeper level. I really appreciate the web search feature because you can just place a website as your data source without having to export it, and it reads the data directly. The initial setup was quite easy, which was a relief. Overall, I'd rate it a 10 out of 10 for recommendation. **What do you dislike about Botpress?** Not sure yet, still exploring **What problems is Botpress solving and how is that benefiting you?** I use Botpress to answer FAQs for a website without exporting data. It's user-friendly and customizable. The web search feature reads data directly from the source. ### 36. Backbone of Our AI Receptionist Game **Rating:** 5.0/5.0 stars **Reviewed by:** Andy T. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Botpress?** I use Botpress as the backbone of my AI receptionist business, and it helps businesses retain customers and never miss out on new opportunities. I particularly like the autonomous node feature. The easy-to-use interface is the most enjoyable part because Botpress designed it to be very clean. The initial setup was very easy, and I appreciate how it still manages to power everything smoothly. **What do you dislike about Botpress?** The variable not being transferred into another workflow **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create AI receptionists, helping businesses retain customers and never miss out on new opportunities. ### 37. Easy to Use with Proactive, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav W. | Staff Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Botpress?** It’s easy to use, and the support team is proactive across different time zones. I’ve also received helpful technical assistance when needed. **What do you dislike about Botpress?** Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind. **What problems is Botpress solving and how is that benefiting you?** We’re building a conversational chat assistant for the automotive industry. We’re not looking for just a basic chatbot; we need something that can be customized to our needs and can interact directly with our website. ### 38. Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Chandra Prakash G. | Dean & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Botpress?** Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are also very easy to create, and it also gives $5 every month in AI credits. **What do you dislike about Botpress?** There isn’t much that I dislike. They could provide more recent videos, because their docs videos are too old. **What problems is Botpress solving and how is that benefiting you?** Basically, our university library used to have to provide the list manually, but after I implemented Botpress, the process is now automated. This helps remove human intervention, and the work gets done without errors. ### 39. Empowers Local Solutions with User-Friendly Design **Rating:** 4.0/5.0 stars **Reviewed by:** Dargarma K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Botpress?** I like the Botpress User Interface. It's neat and makes it easier to enable and disable integrations using The Hub. I found the initial setup simple, and the Botpress YouTube channel was very helpful. **What do you dislike about Botpress?** I don't like the $5 limit set for Pay as you go. The limit of 500 messages and events is too small to even do a demonstration. It feels like the system is designed to filter out small developers with this small free tier. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create a bot that helps my community in Sefophe, Botswana, by allowing them to track buses and reduce crime while waiting, making their daily commutes safer. ### 40. Very Useful AI chatbot and Agent Creation Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rakshit A. | AI Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Botpress?** I have tired multiple chatbot builders but Botpress it my favorite mainly because of its visual flow builder using the drag and drop interface. Its ease to build complex conversation flow. The customization options are very good and its integration with multiple channels like WhatsApp, slack etc. makes it more easily to deploy for customers. **What do you dislike about Botpress?** The documentation can be improved and made more user friendly. I think support for more LLM providers is required. **What problems is Botpress solving and how is that benefiting you?** With Botpress I can easily automate the customer interaction and solve their quires without any human need. I build an customer support chatbot for our automobile bike client. Building complex flows using visual flow builder saved alot of time. And its rapid knowledge base creation from website URL and pdf data helped to build faster instead of manually creating knowledge bases. Using its support for Groq LLM provider response latency and performance was solved which is very important for customer satisfaction. The main problem it helped to solve was easily integrate with WhatsApp so that customer can reach out to it easily. ### 41. Highly Customizable with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kobamelo J. **Reviewed Date:** December 01, 2025 **What do you like best about Botpress?** I love how customizable Botpress is, allowing me to handle unique client requests reliably. Compared to other chatbot building platforms, I'm confident in Botpress’s capabilities, even finding workarounds for complex requirements. I'm particularly impressed with the cards and the autonomous node feature. The autonomous node enhances our conversational bots, dynamically creating buttons based on user needs, and the ability to set escape keywords makes it even more versatile. Botpress cards, especially the execute card, democratize coding in chatbot development, enabling almost limitless functionality. This allows me to implement features like time-sensitive greeting messages and interactive elements such as Google Maps integration for location-based services, providing a richer user experience. The support from the Botpress team is outstanding, accessible via Discord for quick guidance, which is invaluable given I’ve only been using the platform for a month and a half. These features make Botpress indispensable for delivering efficient and innovative solutions to clients. **What do you dislike about Botpress?** I find the lack of a global intent feature in Botpress a limitation compared to my previous experience with Voiceflow; I would like to set a keyword like 'STOP' that would universally allow the chatbot to return to the main menu, regardless of the flow the user is in. Additionally, the canvas becomes messy with a lot of lines connecting nodes. It would be an improvement to be able to connect nodes by name instead of dragging a line across the interface, which can get cumbersome and cluttered. **What problems is Botpress solving and how is that benefiting you?** I find Botpress highly customizable for building client chatbots, offering cards and an autonomous node that adapt to user needs, enabling feature requests and integration with code. Its flexibility ensures versatile solutions for client requirements. ### 42. Effortless to Use, Highly Effective for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas M. **Reviewed Date:** November 26, 2025 **What do you like best about Botpress?** I love using Botpress for my medical practice to assist with sales, as it efficiently provides information to potential leads. The platform is incredibly user-friendly; it's like the Facebook for bots, which makes it easy to navigate and use. Additionally, Botpress has guided me in creating better workflows and integrating seamlessly with GoHighLevel. I also appreciate the supportive roles of the intern, Simon, and the software developer, Ceyhun, who were awesome in demonstrating the functionality and features of Botpress. The ease of use was a key factor in switching from previous tools like Rasa and Voice Flow to Botpress, and the initial setup was very easy as well. Overall, my experience with Botpress has been highly satisfactory, and I am likely to recommend it to others. **What do you dislike about Botpress?** I like everyrhing **What problems is Botpress solving and how is that benefiting you?** I use Botpress to provide information to potential leads, enhancing my sales process in my medical practice. It simplifies workflow creation and integration with GoHighLevel, offering ease of use that stands out significantly. ### 43. NLP Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** abanob m. | Natural Language Processing Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Botpress?** I love Botpress because it is fast to build, without giving up code. Also, it has built-in RAG & knowledge bases for chatbot followers. Also, it is ease to implement chatbot flow using Botpress. **What do you dislike about Botpress?** The modern Botpress Cloud isn’t self-hostable, while the self-host option is v12, a separate, legacy codebase with a different architecture and feature set. If a workspace hits its monthly messages/events limit, bots stop responding until the next reset or you buy an add-on. Keeping compute warm is an extra, paid add-on; otherwise, you can see start-up lag on the first call after idle periods. **What problems is Botpress solving and how is that benefiting you?** Instead of wiring an LLM, RAG, tools, middleware, and UI yourself, Botpress gives you a single place (visual flows + code hooks) to design turns, call APIs, and control conversation state. Non-devs can tweak flows and content; devs add logic via actions/hooks. This shortens the idea→test→ship loop dramatically. ### 44. Agile Creation of Bots with Personality, But Needs Better Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael A. **Reviewed Date:** November 25, 2025 **What do you like best about Botpress?** I like the ease of creating a functional bot with Botpress, even with limited data. This allows for the development of agents that interact in a personalized way with users and understand what is being said, rather than just providing automated responses. I find it very interesting the ability of artificial intelligence bots to interact effectively and clarify users' doubts. Additionally, I consider the data-based knowledge functionalities (kbs) very interesting, as they add value to the product. **What do you dislike about Botpress?** I think working alone on Botpress is tiring, because when I need collaboration, I lose productivity. It would be good to have another pair to help. Furthermore, I miss having ready-made workflow templates for various types of functionalities or a community that provides ready workflows and inspires improvements. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create an HR agent that interacts and clarifies users' doubts, taking advantage of the ease of creating a functional and personable bot using minimal data. ### 45. Simplicity and Efficiency in Sales with Botpress **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando M. | Head Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Botpress?** I like the simplicity of Botpress and how it works efficiently to initiate and consolidate vehicle sales, acting as an effective sales agent and marketing lead generator. I really enjoy the development panel for its clarity and functionality, along with the extensive documentation that supports the use of the software. The artificial intelligence features are particularly impressive and useful for my work. Additionally, the ease of initial software setup is remarkable, as it was practically unnecessary to read the documentation to start using it effectively. **What do you dislike about Botpress?** The bot editing panel sometimes has issues and cannot be opened all at once, which disrupts my workflow. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to initiate and consolidate vehicle sales in an automated manner, functioning as a sales agent. It also generates leads for marketing, covering the entire process from lead to sale using artificial intelligence. ### 46. Lazy to Create Autonomous Agents **Rating:** 5.0/5.0 stars **Reviewed by:** ignacio n. **Reviewed Date:** November 25, 2025 **What do you like best about Botpress?** I love Botpress's ability to create agents and virtual assistants intuitively and its ease in providing 24/7 assistance, which is essential for my needs. I especially enjoy the autonomous agents and nodes that offer great autonomy and intelligence in operations. I find the functionality of the cards fantastic, as they greatly facilitate the construction of workflows, making them more manageable and efficient, which simplifies the process of creating complex workflows. I also value how simple the initial setup of Botpress was, demonstrating its accessibility even for those who are not technical experts. Additionally, the seamless integration with other tools like Make.com and some CRMs allows me to keep my workflows organized and effective. Without a doubt, I would recommend Botpress without reservations, I can rate it a 10 in satisfaction. **What do you dislike about Botpress?** I would like to have more tutorials from the Botpress team to create more professional chatbots. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create virtual agents that provide 24/7 assistance, and it makes it easy for me to build workflows using autonomous nodes and cards. ### 47. Professional Program with Customizable Responses **Rating:** 5.0/5.0 stars **Reviewed by:** abi g. **Reviewed Date:** November 23, 2025 **What do you like best about Botpress?** I find Botpress to be a very professional computer program. I appreciate how I can customize its responses to suit my preferences, and it's not difficult to achieve the desired functionality. Initially, I found the setup challenging, but learning to operate it was manageable, highlighting its user-friendly nature once familiar. I decided to try Botpress after hearing about it and found that it exceeded my expectations. It proves to be great for random chatting and staying updated with the latest news, demonstrating its versatility. Additionally, I'm impressed with its capacity for generating images, which adds another dimension to its capabilities. **What do you dislike about Botpress?** Initially, it was challenging to set up Botpress, but I eventually found it wasn't very hard to learn how to operate it. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for random chatting and to know the latest news. It responds how I want, and wasn't hard to learn, making it a professional program for my needs. ### 48. The interface is good and it is easy to learn. **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Junaid A. | Software Development Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Botpress?** UI looks awesome. The support is more responsive. There are new integrations. **What do you dislike about Botpress?** Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( **What problems is Botpress solving and how is that benefiting you?** Building a chatbot for one of my clients who is interested in making a product and using chatbot to support his business. ### 49. Simplifies Customer Service with Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luke N. | Shipping Department, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I like that Botpress is very simple to configure with great resources and a support team that stands out. Once I understood the basics, I could build simple bots in minutes, which is incredibly useful. **What do you dislike about Botpress?** I don't like that it updates frequently and there tends to be a lot of out of date documentation and resources. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to answer generic questions, saving my customer service agents' time for more complex requests. It's very simple to configure with great resources and support. ### 50. Facilitate the Construction of Chatbots with Excellent Customization Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio . **Reviewed Date:** November 21, 2025 **What do you like best about Botpress?** I love the ease of building configured workflows in Botpress. I really enjoy the available dashboard and the ease of customizing them, which makes task creation and management much more efficient and tailored to my needs. Additionally, the integration of Botpress with platforms like WordPress and tools like Make.com works seamlessly, facilitating implementation and continuous use in different web environments. The initial setup was very simple, allowing me to start working quickly without complications. For these reasons, I am very satisfied with Botpress and highly recommend its use, considering it an excellent option for developing chatbots and artificial intelligence agents for web pages. **What do you dislike about Botpress?** Transparency in building professional chatbots could be improved. I would like to have better explained resources, especially in the use of different cards like carousel and the part of agents with autonomous nodes. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to build chatbots and AI agents, improving customer support on web pages with ease in creating configured workflows. ## Botpress Discussions - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [Is it possible to translate the backend to german? Some of our clients would prefer that.](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) - 1 comment, 1 upvote - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments - [View Botpress pricing details and edition comparison](https://www.g2.com/products/botpress/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+16%3A35%3A00+-0500&secure%5Bsession_id%5D=a9dda7ae-5dfe-4e24-9c8c-e62a5a1caab4&secure%5Btoken%5D=e15b8196348236d44a9cda587726733d48f6fd39cabc18e31e18773f673e7574&format=llm_user) ## Botpress Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Botpress Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Botpress Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - 4.6/5.0 (109 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)