# Batch Reviews **Vendor:** Batch **Category:** [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 41 ## About Batch Batch is a modern Customer Engagement Platform built for CRM teams seeking greater efficiency, agility, and autonomy in orchestrating their omnichannel campaigns (email, SMS, push notifications, in-app messages, landing pages, Ads, WhatsApp, RCS, etc.). Designed as a no-code solution, it’s the only CEP that combines a seamless interface, intelligent segmentation, an interactive journey builder, all messaging channels, and built-in analytics. With Batch, marketers can independently create, launch, and monitor personalized campaigns — simple or complex — without relying on engineering teams, even for anonymous audiences. The platform is powered by a high-performance, modern data foundation: it connects natively to Snowflake/BigQuery environments or composable CDPs, and consolidates multiple tools into one — campaign orchestrator, email and mobile router, and data platform — while delivering a user experience built for simplicity and performance. With Batch, marketing teams benefit from a sovereign, high-impact platform and expert support to take back control of customer engagement, accelerate CRM cycles, and generate more value with less complexity. With offices in France and Germany, Batch supports over 400 clients across 25 countries — Le Monde, La Redoute, Oscaro, Lacoste, Manomano, SNCF Connect, Tagesspiegel, Sky, Leclerc, Intermarché, Rewe, Lidl, Le Point, Sephora, BVG, Leboncoin, Mobile.de, dm-drogerie markt. ## Batch Pros & Cons **What users like:** - Users value the **responsive customer support** of Batch, ensuring quick assistance and effective management of their campaigns. (8 reviews) - Users praise the **ease of use** of Batch, highlighting its quick setup and user-friendly interface. (5 reviews) - Users appreciate the **easy-to-use UX** and quick setup, along with excellent support for campaign management. (5 reviews) - Users appreciate Batch for their **business enhancement capabilities** , driving innovation and efficient customer relationship management. (3 reviews) - Users find Batch's platform **intuitive and user-friendly** , enabling quick campaign setup and effective client communication. (3 reviews) - Users commend Batch for its **marketing efficiency** , especially in enhancing user engagement through personalized notifications. (3 reviews) - User-Friendly (3 reviews) - Automation (2 reviews) - CRM Integration (2 reviews) - Ease of Understanding (2 reviews) **What users dislike:** - Users find the **lack of essential features** hampers effective setup of their omnichannel strategy for Batch. (2 reviews) - Users find the **dashboard overwhelming** , particularly when setting up advanced push notification campaigns. (1 reviews) - Users find the **difficult setup** of Batch's omnichannel strategy challenging, especially without the CEP interface. (1 reviews) - Users express a need for **feature development and testing** to enhance their overall experience with Batch. (1 reviews) - Users find the **integration difficulty** frustrating, as joining tech teams for deep dives poses challenges. (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Users express a need for more **extensive testing** to enhance Batch's features and overall functionality. (1 reviews) ## Batch Reviews ### 1. Easy-to-Use Platform with Strong Success Manager Support **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin C. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Batch?** Easy to use platform, with strong support fron the success managers. You hear the clients to that each time you meet our expectations during each realease **What do you dislike about Batch?** Difficult to join some integration/ tech team to deep dive **What problems is Batch solving and how is that benefiting you?** Agility to activate late minute campaigns ### 2. User friendly and expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Samira G. | Senior Loyalty & CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Batch?** What I appreciate most about Batch is the ease of use of the platform. With its very intuitive UI, anyone can quickly become proficient with the tool. Additionally, the support is of high quality with onboarding teams and CSMs who are experts in the tool and in the CRM field. I highly recommend it :) **What do you dislike about Batch?** Certain aspects of the MEP are not yet available on the CEP, such as in-app for example. The tool is still under development for emailing even though this part is already very comprehensive! **What problems is Batch solving and how is that benefiting you?** Batch allows centralization of email, app push, and SMS campaigns to provide an omnichannel experience for our clients. We have been able to set up brand new automated journeys by linking the different platforms, something we couldn't do before and which degraded the CRM customer experience. ### 3. Very efficient CEP with a good UX and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine J. | Senior CRM Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The quality of the UX, very easy to use. Set up campaigns is very quick, and in case of problems, the support is always available to help. **What do you dislike about Batch?** As we don’t currently use the CEP interface, web push and app push omnichannel strategy is difficult to setup **What problems is Batch solving and how is that benefiting you?** Possibility to send messages easily in a lot of languages ### 4. A solid partner **Rating:** 4.5/5.0 stars **Reviewed by:** Clémence T. | Customer Care & Journey Manager (Europe), Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** After a call for tenders to find a new partner for our mobile marketing (push), we chose Batch. A solid partner, with great references, competent collaborators, but also (and this is important) very friendly. The support is therefore of high quality! The setup and migration of our old campaigns have just been successfully completed, and we are eager to now use all the new possibilities that Batch offers us. **What do you dislike about Batch?** For the moment, nothing to report, Batch has been present in this installation. **What problems is Batch solving and how is that benefiting you?** Batch allows us greater flexibility and autonomy to create our Push campaigns. They also allow us to easily conduct A/B/C tests and better track the performance of all our campaigns. ### 5. The CEP that allows us to boost our business with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Baptiste L. | Project manager / Product owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Batch?** Batch is the tool that allows us to manage all of our marketing campaigns in a simple, intuitive, and effective way, with a constant evolution of the platform according to our needs. The strength of Batch is that we benefit from truly personalized support, with a team that is always responsive, very involved, and there whenever we need them. It's simply brilliant. **What do you dislike about Batch?** There are no major drawbacks to using Batch. Of course, as with any tool, there are always some minor adjustments or developments to anticipate, but we have a clear vision of the roadmap and upcoming features, which is reassuring and very appreciable. **What problems is Batch solving and how is that benefiting you?** Batch allows us to centralize everything in a single tool, especially for our marketing campaigns, emails, and push notifications. What we particularly appreciate is the easy access to data, the almost infinite personalization, and above all, an ultra-optimized dashboard that allows the marketing team to be completely autonomous from the IT squad. And that's the real strength. ### 6. Batch and push notifications: simplicity via Acc V7 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Batch?** The ACC V7 connector is easy to use. **What do you dislike about Batch?** small user because only in Adobe connector mode/ no problem **What problems is Batch solving and how is that benefiting you?** I was able to send push notifications that Adobe couldn't send. ### 7. Excellent omnicanal platform **Rating:** 5.0/5.0 stars **Reviewed by:** Romain S. | Responsable Produit - Publicité / Collecte d’audience / Conformité, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Batch offers a state-of-the art and intuitive marketing platform to get in touch with your clients using app and web push notifications and email. Its automation builder creates effective ways to fit your company's marketing strategy. **What do you dislike about Batch?** The e-mail tools are still young and could be improved for media publishers to better serve the newsletters usecases. **What problems is Batch solving and how is that benefiting you?** Batch helps us contact our users in a fast and effective way. ### 8. Enriching **Rating:** 4.5/5.0 stars **Reviewed by:** Rim A. | CRM project leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** I think Batch has exceeded all expectations, especially with the announcement of their Synching agent and the collaboration with Snowflake. **What do you dislike about Batch?** Nothing specific. They're always super reactive. **What problems is Batch solving and how is that benefiting you?** The platform is quite intuitive. In my job, we need to move forward quickly and don't have time to dig around every time to find a feature. With batch, we go straight to the point. ### 9. Super Keynote! As always :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The diversity of solutions on a single interface, I love the fact that everything is centralized. It's intuitive, skill development happens quickly and naturally. The responsiveness of the support teams and the Batch - Client follow-up make Batch a true partner for its clients. **What do you dislike about Batch?** I would love for us to be able to have multiple levels of certifications **What problems is Batch solving and how is that benefiting you?** We did not have a real solution for the push part in our strategy; we started doing push less than 2 years ago. ### 10. Kaythleen - SRP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The interface and the features offered, overall, by the platform **What do you dislike about Batch?** The distinction between IOS / AND when programming certain levers such as Push Outside App and In-App **What problems is Batch solving and how is that benefiting you?** Batch allows us to communicate with our member clients by prioritizing a channel that encourages direct and more effective traffic (push notifications) ### 11. Batch automates our acquisition and retention scenarios **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The support from Claire for several years now, who truly understands our challenges in a highly competitive sector **What do you dislike about Batch?** Nothing to report, perhaps some support on organizational functions that you have (roadmap) **What problems is Batch solving and how is that benefiting you?** Inappropriate messages to encourage updating the app and personalizing the UI ### 12. Super Batch! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** I really like how Batch makes it easy to send personalized push notifications for mobile apps, helping boost engagement without overwhelming users. **What do you dislike about Batch?** One thing I dislike about Batch is that the dashboard can feel a bit overwhelming at first, especially when trying to set up more advanced push notification campaigns. **What problems is Batch solving and how is that benefiting you?** Batch solves the problem of user engagement and retention by enabling timely, targeted push notifications for mobile apps. This helps me communicate more effectively with users, increase app usage, and drive better conversion rates. ### 13. A growing partnership in the making **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Efficiency / simplicity / UX / UI We only use Push but the platform is highly appreciated by the teams for the reasons listed above. **What do you dislike about Batch?** We took some time before fully understanding Analytics. **What problems is Batch solving and how is that benefiting you?** Real-time communication on operational issues in ski areas ### 14. Intuitive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Very intuitive platform, easy to use **What do you dislike about Batch?** The distinction between iOS and Android takes us more time than necessary and makes the task tedious. **What problems is Batch solving and how is that benefiting you?** Ease of assembly, testing, which allows us to preview our campaigns and test them in a few clicks. ### 15. Easy to use platform with agile customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin C. | CRM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** One of the simpler tool I’ve used so far, both in term of features and UX. Customer success manager underdtand proactively our needs while always bringing new ideas. **What do you dislike about Batch?** Nothing, especially versus other big legacy platform. **What problems is Batch solving and how is that benefiting you?** Easy to implement last minute ideas. ### 16. A powerful and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Valentin H. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Easy to integrate, fast support, and easy to use. **What do you dislike about Batch?** There's nothing in particular to report, as assistance is always fast and efficient when needed. **What problems is Batch solving and how is that benefiting you?** Manage all our communication mailings through multiple channels such as push notifications and email. ### 17. A very practical tool and a very efficient support team **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer N. | Chargée de campagnes marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The tool is easy to handle and the teams are quick and efficient. **What do you dislike about Batch?** Nothing in particular, the identified limitations are corrected thanks to the various products made. **What problems is Batch solving and how is that benefiting you?** The platform is easy to use and saves time. ### 18. A SAAS with an expert and human support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** It's a reliable and effective tool that makes life easier for our product, marketing and editorial teams. **What do you dislike about Batch?** Misunderstanding about the timezone for a geolocalized push **What problems is Batch solving and how is that benefiting you?** We need to be responsive to communicate with our readers ### 19. Perfect customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Camille G. | Consultante Confirmée en Stratégie Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** The teams are very flexible to answer our needs and very friendly customer interface **What do you dislike about Batch?** No real pain points in the collaboration **What problems is Batch solving and how is that benefiting you?** Accessibility of tagretting, adapting the audiences ### 20. Very interesting **Rating:** 5.0/5.0 stars **Reviewed by:** Virginie V. | Director of Business Development & Client Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Very useful and seemless. An interesting product for your CRM and engagement Project. **What do you dislike about Batch?** Maybe concernant the use cases with media **What problems is Batch solving and how is that benefiting you?** Marketing team is more agil and autonomous ### 21. easy to handle **Rating:** 4.0/5.0 stars **Reviewed by:** Narjess S. | Assistante Marketing Relation client, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** the simplicity of use and understanding of Batch **What do you dislike about Batch?** nothing in particular, the customer service is super responsive so no, nothing to say **What problems is Batch solving and how is that benefiting you?** simplicity in handling ### 22. Marketing profil designed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Batch?** Omnichannel optimisation ; 1 communication version to different language **What do you dislike about Batch?** Can I really say I’m disliking stuff ? The Batch team is available and feedbacks are really important for them so when you dislike something it could be improve or erase few month later ! **What problems is Batch solving and how is that benefiting you?** No code needed, so tech could continue to do their job during I’m manage mobile campaigns and automations ### 23. Very good tool and nice support **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy S. | CRM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Thank you for your help and advice in carrying out our campaigns :) **What do you dislike about Batch?** Lack of knowledge about the tool's capabilities **What problems is Batch solving and how is that benefiting you?** Implementation of onboarding pathways ### 24. Very impressive use case very clear **Rating:** 4.0/5.0 stars **Reviewed by:** Camil A. | Consultant senior en management - marketing relationnel & CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** Ux and UI interface very playful and seamless **What do you dislike about Batch?** Nothing for the moment its very good maybe scale data for big big user **What problems is Batch solving and how is that benefiting you?** Engagement stratégie ### 25. Always a pleasure to implement Batch for my clients **Rating:** 4.0/5.0 stars **Reviewed by:** Léa M. | Consultante CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Batch?** The UX and ease of use is one of the best I know. The implementation is smooth, you can tell the teams are well-prepared. They are present, responsive, always have an answer, and help find workarounds. The support is of high quality for both developers and business teams who feel challenged in building their use cases. Campaign configuration is ultra-simple, which saves operational teams a lot of time. Long live Batch! **What do you dislike about Batch?** In my opinion, there are still a few key features missing (such as being able to view the list of contacts and their received communications). That said, the tech roadmap is ambitious, and I know that my improvement suggestions are taken into account when I report them (to support or to my CSM). **What problems is Batch solving and how is that benefiting you?** As a freelancer, I am often required to integrate Batch for relatively short mission periods, usually as a replacement for another CRM tool. The ease of implementation/use and the support from Batch allow me to, in record time: scope the project, onboard the teams (dev, data, and marketing), migrate from the tool, and train the internal teams before my departure. ### 26. Batch, our great push mobile Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** It was easy to implement. The team, from the implementation team to the CSM, was very business-oriented and easily understood our targets and objectives. **What do you dislike about Batch?** There's nothing to dislike. Each time we had an issue, the Batch team reacted very quickly. **What problems is Batch solving and how is that benefiting you?** Animateur our app and website ### 27. CRM campaign manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Batch?** We are well accompanied throughout all the processes. **What do you dislike about Batch?** The IOS/Android/Web pushes are separated in Batch with the old CEP. **What problems is Batch solving and how is that benefiting you?** very easy to use, ability to create custom audiences directly from our CDP ### 28. A pond of multiple fishes!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Adarsh S. | Senior Design Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Batch?** The out of the box thought process to integrate emailing, web push, messaging is an excellent idea. Marketers like us find it rock hard to find ways to keep our customers engaged and informed about our products. Thanks to batch we can now tailor our ways to do this based on each customer type. **What do you dislike about Batch?** I find navigating between tools can be made a bit more easier and sometimes finding the right option becomes tedious. It would be great if the development team can improvise on this. With usage it becomes very easy but at the start it gets a bit annoying so request the developers to work on this front. **What problems is Batch solving and how is that benefiting you?** I can tailor the timing as to when and how my marketing ads should be for a specific customer and I dont find this in other tools. Whereas I am able to do this in batch. ### 29. Powerfull platform for CRM teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas N. | Responsable CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Batch?** The way they support their customers and the efficiency of the tool that enable CRM teams to go further on the loyalty they build with clients **What do you dislike about Batch?** I didn't face any big issue while using Batch since a few years now **What problems is Batch solving and how is that benefiting you?** Batch helps us to optimize our loyalty strategy with our clients through all notifications we send our thanks to the tool which is easy to implement and to use ### 30. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Lara P. | CRM Campaign Expert, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Batch?** The real help of our key contact who is customer success **What do you dislike about Batch?** Need some development on features (an testing) **What problems is Batch solving and how is that benefiting you?** For sending all of our push notifications ### 31. Batch lets you do it all **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. | Associate Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Batch?** I've never been able to find a solution for customer engagement that covers everything, and I mean everything: Email, SMS, push notifications, web push & in-app messaging. Batch gives you the tools to stay in touch and engage with your customers and clients. **What do you dislike about Batch?** I have actually not been able to find one thing that I don't like about the software and it's been a couple months of using it! **What problems is Batch solving and how is that benefiting you?** Having every possible way of contacting my customers at my fingertips is priceless. The value proposition and ROI for using batch is limitless. ### 32. Great discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Ilham A. | Chef de projet ECRM Europe, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Batch?** Very user friendly tool, easy to implement and to develop. Great customer support and satisfying results. **What do you dislike about Batch?** I have trouble using the help batch blog. **What problems is Batch solving and how is that benefiting you?** New lever to reach our customers ### 33. Powerful tool for enhancing your product marketing strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime F. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Batch?** The creation of themes and the power of targeting Responsive support Great ease of use **What do you dislike about Batch?** Nothing to report since the beginning of the tool's use **What problems is Batch solving and how is that benefiting you?** Personalized targeting Highlighting new features Promotion of services ### 34. A pleasure to move forward on our international mobile strategy with Batch. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Responsable E-CRM et délégué numérique au RGPD , Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Batch?** We have been working with Batch for 4 years now. Their sending method for both mobile and web push; the automatic detection of users through activity level ; their evolutive roadmap as well as the support reactivity ... all of these elements make Batch one of the most solid and richest platforms to work with on the market. It is a pleasure to move forward on our international mobile strategy with Batch. **What do you dislike about Batch?** I have Nothing to dislike concerning Batch **Recommendations to others considering Batch:** We highly recommend Batch **What problems is Batch solving and how is that benefiting you?** We are deploying our mobile push and web push strategy internationally thanks to Batch. We educate editorial teams about mobile marketing thanks to Batch's simplified editorial interface ### 35. An efficient platform for pushs and in-app **Rating:** 4.0/5.0 stars **Reviewed by:** Marine G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2020 **What do you like best about Batch?** /100% UX friendly platform /A very responsive and good customer assistance /French interlocutors, very skilfull and kindly **What do you dislike about Batch?** Not dislike, but it would be great : /To have full user journey for CRM automation /To add gif and video for the in-app /To make In-app audience retargeting possible (for a push for example) /To add capping for each label campaign **What problems is Batch solving and how is that benefiting you?** Customized push and in-app campaigns CRM automation : push and in-app with data triggers ### 36. A great mobile CRM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Batch?** A great mobile CRM platform, intuitive and in constant evolution. Moreover the Batch team bring their expertise helping us make the most of the solution. **What do you dislike about Batch?** Nothing ;) the platform completely meets our needs **Recommendations to others considering Batch:** Have a clean tagging plan to be able to use these data as segmentation criteria in Batch. **What problems is Batch solving and how is that benefiting you?** We rely on Batch to automate our mobile CRM strategy with recurring campaigns ### 37. Great tool, Amazing Customer Success management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Batch?** Tool ease of use. Customer success team always available to support. Fast customer care service. **What do you dislike about Batch?** For big companies, the campaigns must be created by different people depending on region. No capability today to split one account into different licence, and provide each licence specific geography management. **What problems is Batch solving and how is that benefiting you?** Onboarding campaigns Activation campaigns Retention campaigns We increased significantly the part of engaged users in our apps. ### 38. Listening, responsive, and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Célia D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Batch?** Responsiveness and technical support always on point. **What do you dislike about Batch?** For now, A/B testing capability is limited (text only, not visual). **What problems is Batch solving and how is that benefiting you?** Development of communication on our App, very encouraging results! ### 39. Great team to work with ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Batch?** How quick they reply Simplicity of use of the Back office Availability of the team to train, give advices, Multiple reports of activity Online chat **What do you dislike about Batch?** I don't think I've encountered downsides of using Batch **Recommendations to others considering Batch:** The team is really nice, helpful , brings great insights and strategy advices. **What problems is Batch solving and how is that benefiting you?** Batch helps us on our push notifications strategy, allowing us to have a better engagement with our users, their back office is super easy to use, and giving us insightful reports ### 40. A complete mobile-CRM platform with regular and great updates. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Batch?** I appreciate the support team : thanks to the chat I can interact easily and quickly with them on technical and marketing issues **What do you dislike about Batch?** I regret the lack of parameters and features in the in-app party **What problems is Batch solving and how is that benefiting you?** Thanks to push, I can engage users as soon as they download the app. I notice a benefit on stickiness ratio and retention rate. Thanks to in-app message, i can show specific content (new features) to the users ### 41. When push meets real-time, the impact on customer expectations is significant. **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan W. | VP Growth, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Batch?** The product is superb in terms of interface. The onboarding was masterfully handled. The willingness to help customers is present thanks to a success-oriented team. **What do you dislike about Batch?** For now, not much, except that there's still a lot of evangelizing to do about the usefulness of such a solution. **Recommendations to others considering Batch:** Think about your stack and see how you will leverage that. **What problems is Batch solving and how is that benefiting you?** This allows real-time interaction on the right device (laptop, mobile) and thus increases the impact of all your marketing actions. - [View Batch pricing details and edition comparison](https://www.g2.com/products/batch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+02%3A42%3A13+-0500&secure%5Bsession_id%5D=bd0734da-d154-435d-8e2e-d180c8c9d36a&secure%5Btoken%5D=15bd8f2c858b4163836c2a796c577258c230a07307f1fe0800c36ea9bab2ea32&format=llm_user) ## Batch Integrations - [Adobe Campaign](https://www.g2.com/products/adobe-campaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Notify Technology](https://www.g2.com/products/notify-technology/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Selligent by Marigold](https://www.g2.com/products/selligent-by-marigold/reviews) ## Batch Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Segmentation** - A/B Testing - Customer Profiles **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Analytics** - Campaign Performance - Audience Insights **Targeting** - Behavioral Targeting - Contextual Targeting **Edit** - Pre-Made - Build - HTML **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Logistics** - Analytics - Issues - Integrations - Shareable Link **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Engagement** - Coupons and Promotions **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Batch Alternatives - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,659 reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - 4.4/5.0 (815 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,339 reviews)