SurveyLab Reviews & Product Details

I find it very useful for collecting customer feedback. I use it for post-onboarding surveys and different surveys after users have been active for one month; it has been very helpful in improving my onboarding processes. Additionally, it is very user-friendly. Review collected by and hosted on G2.com.

I would love to see more advanced customization and filtering options. Review collected by and hosted on G2.com.

What I like most about SurveyLab is how easy it is to use and how flexible it is when creating surveys. It provides a wide range of customizable question types and templates, which makes it straightforward to put together professional-looking surveys quickly. On top of that, the analytics and reporting tools are strong and help me get clear insights from the responses, which is especially useful for research and decision-making. Review collected by and hosted on G2.com.

One thing I dislike about SurveyLab is that some of the more advanced features and customization options are locked behind higher pricing tiers, which can feel restrictive if you’re on a budget. The interface is functional, but it can come across as a bit less intuitive than some competing tools. I also wish the integrations with other platforms were smoother and more seamless overall. Review collected by and hosted on G2.com.

SurveyLab is most helpful in collecting structured feedback quickly and efficiently. It allows us to design surveys easily, distribute them to the target audience, and analyze responses in real time.

The platform’s reporting and analytics features make it easier to interpret data and make informed decisions.

It helps in understanding customer or employee insights without manual effort Review collected by and hosted on G2.com.

The main drawbacks of SurveyLab are its higher cost for advanced features, limited customization, basic analytics, and occasional performance issues. It may also lack deeper integrations compared to other survey tools. Review collected by and hosted on G2.com.

What I love about SurveyLab is the user-friendly interface. It's simple to put together and the integrations are smooth and efficient. The pricing is affordable and the ROI is reputable. Customer Support is quick and communicative and help you with whatever you need. Review collected by and hosted on G2.com.

What I sometimes dislike about SurveyLab is the response map. I sometimes don't think it's correct based on the results I receive. Review collected by and hosted on G2.com.

The intuitive drag-and-drop editor, paired with a wide range of interactive question formats (like NPS, matrices, rating scales, heatmaps, rankings, and drag-and-drop), makes it very straightforward to design attractive surveys that people are likely to finish. The tool makes sharing effortless across email, embedded website widgets, QR codes, and SMS, and everything looks great on mobile devices. On top of that, flexible logic controls (piping, randomization, and skip logic) plus live reporting mean I can gather rich product and service insights quickly and turn them into clear next steps without needing to write any code. Review collected by and hosted on G2.com.

The reporting and visualization features feel quite limited. I like having real-time dashboards, but I often find myself wanting richer chart options, more powerful filters, and built-in sentiment analysis for open-text product feedback, so I usually export everything to Excel to dig into service trends in more detail. The interface also looks a bit old-fashioned next to sleeker tools like Typeform, which means there is a slight learning curve when configuring more complex skip logic or heatmap-style questions. Review collected by and hosted on G2.com.

I usually use SurveyLab to conduct empirical studies for research and write-ups. I feel like I get everything that I need. What I particularly like is the compilation of data; it provides the data in a very sorted manner. The initial setup was quick, easy, and straightforward. Review collected by and hosted on G2.com.

I feel that the survey could be more interactive with graphics. I would like to see it be more interactive with reference to charts, pictures, and some more graphics. Review collected by and hosted on G2.com.

I appreciate SurveyLab for solving the hassle of putting together forms and uploading directly through the app. I like the ease of the UX; the layout seems very intuitive. I don't have to search for different ways customers or potential investors can respond—it just works. The initial setup was very simple, and uploading content and contacts was smooth for the most part. Review collected by and hosted on G2.com.

The only thing it could pull together a bit more is the 2FA to include biometrics so I don’t have to do the song & dance every time. Review collected by and hosted on G2.com.

I can use it for multiple surveys needed in HR, 360, company etc. I am able to create surveys based on our company Review collected by and hosted on G2.com.

Nothing, I am happy with the software and how to use it Review collected by and hosted on G2.com.

I like that SurveyLab gives us live feedback and allows clients to share their experiences. It really helps us understand what our clients are unhappy with or what their favorite features are, and it also helps us know how our employees are handling the calls. The initial setup of SurveyLab was easy, which is a plus for us. Review collected by and hosted on G2.com.

I think SurveyLab could improve by offering more options for clients like stars and comments. Also, I feel the pricing is a bit high. Review collected by and hosted on G2.com.

What I Like Best About SurveyLab

Flexibility of survey creation & advanced logic — SurveyLab lets you build complex, dynamic surveys with branching logic, skip patterns and a variety of question types. This flexibility makes it easy to segment respondents, tailor flows, and capture nuanced feedback.

Ease-of-use and fast setup — There’s no need to install software; everything runs in the browser. The user interface is clean and intuitive, making survey creation, distribution and analysis straightforward — even for those without deep technical skills.

Multichannel & device-agnostic deployment — You can deploy surveys via PC, tablet, mobile, SMS or even QR code, and the platform automatically adjusts layout for the device. That’s important in today’s mobile-heavy world, especially if you want to reach users where they are.

Integrations & data workflow support — SurveyLab offers integrations with CRM tools, BI/DWH systems, helpdesk tools, and other parts of a business stack. That means feedback can flow directly into your analytics or customer-data systems, enabling faster, more actionable insight.

Scalable & suitable for both small and large organizations — Whether you're a small team doing occasional UX feedback, or running enterprise-level market research or customer-experience studies, SurveyLab scales to fit.

From a CRO perspective, this combination of flexibility, ease-of-use, and integration capability makes SurveyLab a very effective tool to run A/B testing feedback loops, post-purchase satisfaction surveys, onboarding feedback, user-experience diagnostics — and to tie those insights directly into behavioural or revenue data streams. Review collected by and hosted on G2.com.

What I Dislike (or What Could Be Better)

Filtering & deep analysis limitations — Some users report that data filtering and reporting tools could be more powerful. When you need to drill deep into sub-segments or do advanced cross-tab analysis, the built-in tools may feel limiting.

Relative lack of pre-built templates for niche / industry-specific surveys — While SurveyLab supports flexible survey construction, there seems to be less head start if you need specialized templates (e.g. for specific verticals or very industry-specific use cases). Some reviewers wished there were more ready-made templates to speed up deployment.

Some performance / loading issues in complex or large surveys — Particularly when dealing with slower internet connections or very complex survey flows, page load times can slow down, which may affect user experience and completion rates.

Premium-feature gating / cost barrier for full functionality — As with many SaaS tools, certain advanced features (e.g. more elaborate logic, integrations, custom branding, exporting) may only be available on higher-tier plans — which might limit usage if budget is tight.

From a CRO vantage point, these drawbacks can matter: limited analytics depth can hamper actionable segmentation; loading delays can impact response completion rates; and missing templates can slow down time-to-insight. Review collected by and hosted on G2.com.