# SurveyLab vs SurveyMonkey Comparison --- ## AI Generated Summary - **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user noted, "I find SurveyMonkey easy to use," highlighting its accessibility for creating effective surveys quickly. - **Users say** that SurveyLab offers a strong performance in creating professional surveys without requiring technical expertise. Reviewers mention its clean and intuitive interface, making it easy to customize surveys and manage branding, which is particularly beneficial for users in specialized fields like health and education. - **According to verified reviews** , SurveyMonkey has a significantly higher overall satisfaction score, reflecting its robust feature set and user support. Users appreciate features like the ability to provide a screenshot after survey completion, which enhances the overall experience. - **Reviewers mention** that while SurveyLab is praised for its affordability and ease of setup, it has a much smaller user base compared to SurveyMonkey. This can impact the availability of community support and resources, as evidenced by the lower number of recent reviews. - **G2 reviewers highlight** that both platforms offer strong survey-building capabilities, but SurveyMonkey's extensive template library and AI assistance give it an edge in helping users create polished surveys quickly. Users have noted that it strikes a balance between simplicity and professional-grade power. - **Users report** that SurveyLab's features like skip logic and branching are beneficial for academic and enterprise needs, but some users feel that SurveyMonkey's overall performance and support quality are superior, with one user stating, "The initial setup was easy, which I appreciate," reflecting a smoother onboarding experience. | | SurveyLab | SurveyMonkey | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | | **Total Reviews** | 148 | 23,555 | | **Largest Market Segment** | Small-Business (56.2% of reviews) | Small-Business (36.5% of reviews) | | **Entry Level Price** | $49.00 Per Month | Contact Us | --- ## Top Pros & Cons ### SurveyLab Pros: - Ease of Use (20 reviews) - Easy Setup (10 reviews) Cons: - Expensive (7 reviews) - Limited Customization (4 reviews) ### SurveyMonkey Pros: - Ease of Use (375 reviews) - Ease of Creation (170 reviews) Cons: - Expensive (116 reviews) - Limitations (91 reviews) --- ## Ratings Comparison | Rating | SurveyLab | SurveyMonkey | |---|---|---| | **Meets Requirements** | 9.0 (111 reviews) | 9.0 (20682 reviews) | | **Ease of Use** | 9.2 (112 reviews) | 9.2 (20800 reviews) | | **Ease of Setup** | 9.1 (65 reviews) | 9.0 (8135 reviews) | | **Ease of Admin** | 9.3 (28 reviews) | 8.9 (7621 reviews) | | **Quality of Support** | 9.2 (105 reviews) | 8.6 (14675 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (28 reviews) | 8.8 (6671 reviews) | | **Product Direction (% positive)** | 9.1 (103 reviews) | 7.7 (20222 reviews) | --- ## Pricing ### SurveyLab #### Entry-Level Pricing Plan: Starter Price: $49.00 Per Month Description: Good for start. Standard online survey functionality, including question logic and graphical reports. Key Features: - Unlimited questions - 1000 responses - Survey templates [Browse all 4 editions](https://www.g2.com/products/7-points-surveylab/pricing) #### Free Trial Yes ### SurveyMonkey #### Entry-Level Pricing Plan: SurveyMonkey Enterprise Price: Contact Us Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo. Key Features: - Unlimited responses - Custom CSS survey themes - Advanced privacy and security [Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **SurveyLab** | N/A | N/A | | **SurveyMonkey** | 7.9/10 | 195 | #### Feedback Management | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Tagging** | Not enough data | 7.8 (150 reviews) | | **Segmentation** | Not enough data | 8.1 (147 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | #### Feedback Analysis | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | | **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | | **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | #### Feedback Sources | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Online Reviews** | Not enough data | 8.1 (147 reviews) | | **Surveys** | Not enough data | 9.1 (170 reviews) | | **Social Media** | Not enough data | 7.8 (138 reviews) | | **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | #### Generative AI | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **AI Text Generation** | Not enough data | 7.4 (130 reviews) | | **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | ### Survey | Product | Score | Reviews | |---|---|---| | **SurveyLab** | 8.6/10 | 69 | | **SurveyMonkey** | 8.3/10 | 1717 | #### Survey Management | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Survey Builder** | 9.3 (60 reviews) | 9.0 (1510 reviews) | | **Question Types** | 9.0 (51 reviews) | 8.9 (1447 reviews) | | **Templates** | 8.7 (48 reviews) | 8.6 (1360 reviews) | | **Survey Distribution** | 9.2 (53 reviews) | 8.9 (1423 reviews) | #### Survey Customization | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Branching/Skip Logic** | 8.8 (46 reviews) | 8.4 (1172 reviews) | | **Branding** | 8.6 (45 reviews) | 8.2 (1207 reviews) | | **Multimedia Support** | 8.6 (39 reviews) | 8.1 (1073 reviews) | | **Multilingual Surveys** | 8.8 (37 reviews) | 8.1 (907 reviews) | #### Survey Insights | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Reporting & Analytics** | 8.5 (54 reviews) | 8.6 (1417 reviews) | | **BI Tools Integration** | 8.4 (40 reviews) | 8.0 (946 reviews) | | **Data Exporting** | 8.5 (41 reviews) | 8.5 (1266 reviews) | | **Permissions** | 8.7 (41 reviews) | 8.4 (1138 reviews) | #### Agentic AI - Survey | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Adaptive Learning** | 7.9 (8 reviews) | 7.6 (147 reviews) | | **Proactive Assistance** | 8.3 (8 reviews) | 7.7 (152 reviews) | | **Decision Making** | 8.3 (10 reviews) | 8.0 (153 reviews) | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **SurveyLab** | 8.5/10 | 11 | | **SurveyMonkey** | 8.3/10 | 247 | #### Customization | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Custom Fields** | 7.9 (8 reviews) | 8.6 (209 reviews) | | **Conditional Logic** | 7.9 (8 reviews) | 8.3 (194 reviews) | | **Multi-page Forms** | 9.0 (8 reviews) | 8.7 (214 reviews) | | **Design** | 8.8 (10 reviews) | 8.6 (228 reviews) | #### Additional Functionality | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Embedded Forms** | 8.8 (7 reviews) | 8.3 (173 reviews) | | **Offline Capability** | 8.1 (7 reviews) | 7.6 (151 reviews) | | **Notifications** | 8.3 (8 reviews) | 8.3 (197 reviews) | | **Payments** | 8.8 (7 reviews) | 7.8 (150 reviews) | | **Mobile Forms** | 8.8 (10 reviews) | 8.5 (205 reviews) | ### Talent Management | Product | Score | Reviews | |---|---|---| | **SurveyLab** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | #### Generative AI | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Consumer Insights Platforms | Product | Score | Reviews | |---|---|---| | **SurveyLab** | N/A | N/A | | **SurveyMonkey** | N/A | N/A | #### Survey Design - Consumer Insights Platforms | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Multi-Use Methodologies** | Not enough data | Not enough data | | **Industry & Locale Adaptability** | Not enough data | Not enough data | | **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | | **Self-Serve Survey Builder** | Not enough data | Not enough data | | **AI Smart Probes** | Not enough data | Not enough data | #### Audience Access - Consumer Insights Platforms | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Flexible Audience Options** | Not enough data | Not enough data | | **Customer Data Upload** | Not enough data | Not enough data | | **Consumer Panels** | Not enough data | Not enough data | #### Data Collection - Consumer Insights Platforms | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Rapid Research** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Mobile / Mixed Mode** | Not enough data | Not enough data | #### Analytics - Consumer Insights Platforms | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **AI-Powered Insights** | Not enough data | Not enough data | | **Qualitative Research Support** | Not enough data | Not enough data | | **Benchmarking & Norms** | Not enough data | Not enough data | #### Collaboration - Consumer Insights Platforms | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Dashboards & Embedded Integrations** | Not enough data | Not enough data | | **Embeddable Reports** | Not enough data | Not enough data | | **Shared Workspaces** | Not enough data | Not enough data | ### Employee Engagement | Product | Score | Reviews | |---|---|---| | **SurveyLab** | 8.8/10 | 15 | | **SurveyMonkey** | N/A | N/A | #### Platform Basics | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Performance Benchmarking** | 8.7 (9 reviews) | Not enough data | | **Reporting & Dashboards** | 8.9 (11 reviews) | Not enough data | | **Interoperability** | 8.9 (9 reviews) | Not enough data | #### Platform Content | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Employee Pulse Surveys** | 8.8 (12 reviews) | Not enough data | | **Survey Customization** | 9.1 (11 reviews) | Not enough data | | **Goal and Challenge Creation** | 8.7 (9 reviews) | Not enough data | | **Science-based templates** | 8.9 (9 reviews) | Not enough data | #### Platform Additional Functionality | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Employee Segmenting** | 8.6 (7 reviews) | Not enough data | | **Goal and Challenge Creation** | 8.7 (9 reviews) | Not enough data | | **Peer Recognition** | 8.7 (9 reviews) | Not enough data | | **Social Feedback Portal** | 8.5 (9 reviews) | Not enough data | #### Platform | Feature | SurveyLab | SurveyMonkey | |---|---|---| | **Customization ** | 9.1 (9 reviews) | Not enough data | | **Integration APIs** | 9.0 (10 reviews) | Not enough data | | **Internationalization** | 8.9 (9 reviews) | Not enough data | | **User, Role, and Access Management** | 8.9 (9 reviews) | Not enough data | | **Performance** | 8.5 (9 reviews) | Not enough data | | **Mobility** | 8.7 (10 reviews) | Not enough data | | **Reporting** | 8.7 (9 reviews) | Not enough data | | **Dashboards** | 8.8 (10 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey) **Unique to SurveyLab (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Unique to SurveyMonkey (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | SurveyLab | SurveyMonkey | |---|---|---| | **Small-Business** | 56.2% | 36.5% | | **Mid-Market** | 28.5% | 34.1% | | **Enterprise** | 15.3% | 29.4% | ### By Industry #### SurveyLab - **Information Technology and Services:** 13.3% - **Education Management:** 7.4% - **Computer Software:** 5.2% - **Marketing and Advertising:** 4.4% - **Higher Education:** 4.4% - **Market Research:** 3.7% - **Accounting:** 3.7% - **Retail:** 3.0% - **Financial Services:** 3.0% - **E-Learning:** 2.2% - **Other:** 49.6% #### SurveyMonkey - **Education Management:** 8.5% - **Hospital & Health Care:** 5.9% - **Higher Education:** 5.8% - **Marketing and Advertising:** 5.1% - **Information Technology and Services:** 4.9% - **Non-Profit Organization Management:** 4.8% - **Computer Software:** 3.7% - **Financial Services:** 3.2% - **Retail:** 2.6% - **Health, Wellness and Fitness:** 2.1% - **Other:** 53.4% --- ## Alternatives ### Alternatives to SurveyLab - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (954 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2064 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5253 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1039 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1143 reviews) ### Alternatives to SurveyMonkey - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2064 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5253 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (954 reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (209 reviews) --- ## Top Discussions ### SurveyLab - Title: [What's the best way to utilize surveylab?](https://www.g2.com/discussions/51554-what-s-the-best-way-to-utilize-surveylab) — 3 comments, 2 upvotes > **Top comment:** "assuming that you are searching for an incredible reviewing stage, look no further. It's truly simple to explore through and set up a live review. It truly..." - Title: [Can you make the basic plans limit bigger than 1000 respondents?](https://www.g2.com/discussions/can-you-make-the-basic-plans-limit-bigger-than-1000-respondents) — 2 comments, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### SurveyMonkey - Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes > **Top comment:** "Hello Ravish, We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..." - Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy." - Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs." - Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous. This option is in the 'Collect Responses' section. " - Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/7-points-surveylab-vs-surveymonkey)