Panoramica dei prezzi di Kustomer

Kustomer fornisce una visione immediata e unificata di tutte le attività di servizio clienti, rendendo facile l'accesso ai ticket di supporto attuali e passati, vedere istantaneamente la classificazione (categoria) di ogni problema e rivedere la cronologia completa delle conversazioni del cliente. Recensione raccolta e ospitata su G2.com.

Kustomer è una piattaforma completamente affidabile e altamente efficace che soddisfa con successo tutte le mie esigenze di servizio clienti senza introdurre problemi tecnici, limitazioni del flusso di lavoro o frustrazioni per l'utente. Recensione raccolta e ospitata su G2.com.

Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges.

No need to switch tabs as it integrates well with other platforms like shopify for example.

AI features are great as well it can summarize long messages and draft responses based on knowledgebase.

Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great.

pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Recensione raccolta e ospitata su G2.com.

The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly.

A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond.

The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Recensione raccolta e ospitata su G2.com.