Discusiones de Speech Analytics Software

No encuentro la función de supresión de ruido de fondo en Skype que está disponible en Teams. ¿Alguien sabe cómo suprimir el ruido de fondo?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Leer más

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?

Uso de inContact para una pequeña empresa.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Quiero el mejor modo para poner tu teléfono cuando tienes que dejar tu computadora rápidamente para evitar pérdidas de producción.

Creo que este servicio es fácil de usar en todo el mundo, no solo con empresas, sino también con familias y personas que necesitan una mejor comunicación.

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I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Leer más

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Podemos usarlo para nuestro beneficio y el de la organización y lograr un buen crecimiento y mejora.

Great tool to work with

What you find best in salesken.ai

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Leer más

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

when i search by word it only gives me a few calls where there should be 1000's

Es evidente que su equipo de gerentes de éxito está bien entrenado -- ¿qué plazos, aspectos destacados de las llamadas y tarjetas de puntuación funcionan mejor para su empresa?

Cuando me incorporaron, no recibí mucha información sobre cómo usar la herramienta, así que siento que puedo sacarle más provecho del que ya le estoy sacando.

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Parece que lleva algo de tiempo volver a la normalidad.

how can you use Talkdesk to improve recruitment, training and working from home?

With the virtual environment, video tutorial will be amazing

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

Las llamadas entrantes son muy difíciles de contestar.

¿Sería posible implementar una función en los informes en vivo donde haya una alerta o alarma si un agente no pudo responder o rechazó la llamada?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Además de simplemente insertar palabras clave, la herramienta será mejor si podemos agregar sintaxis o comandos que puedan dirigirse a palabras o frases dentro de la transcripción de manera que el diseñador de momentos pueda centrarse en un tiempo específico, parte de la conversación, etc.

Esto es para asegurar que se tomen las acciones disciplinarias adecuadas contra aquellos agentes que no están respondiendo las llamadas de manera oportuna o para aquellos que deliberadamente no contestan las llamadas que les llegan.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.