Auto Dialer Software Diskussionen

Wie kann man Bluetooth-Probleme mit einem Mac lösen, die sowohl bei PHILIPS als auch bei PLANTRONICS auftreten?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Dies dient dazu, sicherzustellen, dass angemessene disziplinarische Maßnahmen gegen diejenigen Agenten ergriffen werden, die Anrufe nicht rechtzeitig beantworten oder die absichtlich eingehende Anrufe nicht annehmen.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.

Looking for any pitfalls to avoid or features which you may have unearthed that could be beneficial to a new team on the platform. Thanks!

If I have more than one call center, can I use this platform throughout each of them individually?

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There is not log of customization that is available for the uses to see any reports or details about their logins, is there any way to check those things, listen to the calls and improve their own skills, or it has to go to the administrator.

I know that we get a percentage of how active we are on the system, but we don't see our calls taken or made except for the day off. It would just be a lot easier to see what calls were taken for those who keep track of their call quotas.

NA

Sometimes my phone doesn't ring and it looks like I'm just missing calls because the system will give me a refuse

Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?

We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Mehr erfahren

Können wir das Telefonbuch herunterladen und wie viele Kontakte können maximal gespeichert werden?

Ich möchte alle Anrufe und Nachrichten behalten, die seit Beginn meiner Nutzung von Aloware stattgefunden haben. Speichert das System diese? Bis zu welchem Maximum?

Ich wollte die Erfahrungen oder Meinungen der Leute über das beste Preis-Leistungs-Verhältnis von Business-VOIP für ein kleines, wachsendes Unternehmen wissen. Ich mag das Tagging, die Integration mit Zoho und anderen. Ich benutze derzeit Jive und suche nach einem besseren... Mehr erfahren

Sometimes I can barely hear the tone.

Can there be a search box simplifying the search of a given action for example any report or any agents name to particular. Would really like to see if we can have global search option to facilitate any sort of search on the platform. And would also like to have Nice Incontact open automatically... Mehr erfahren

Because I am having experience that I need to log in per hour to reset my NIC MAx I would like to improve it so that we are not going to login from time to time or by staying on the browsers to check ig.

It will be a game changer, once the Nice in contact team comes up of an application readily available to mobile app users.

The easiest way to find it.

FRIENDLY TO USE

It happens so many times that movable parts of the dashboard gets messy when put on a big screen (team screen at the office). What would be the best way to setup the view?

The screen recorder that will show how the agent use the tools and the behavior of the agent during calls,

None

When I at first connected to the CXone Softphone from my home using my internet provider Hughes Net, which is satellite internet, my clients who called could not hear me. They would tell me when I talked, it sounded as if some one was rubbing paper on my part of the receiver and they could not... Mehr erfahren

just filling this out quite honestly.

In order to listen to my QA's I heed to use a system called Silverlight. Unfortunately, it needs to be downloaded, but I don't have access to do that as a customer service agent.

I suggest you to make it as a separate executable application instead of launching it via Google Chrome or other browsers.

What is the best way to report technical issues? Could you please explain all the categories available when reporting issues and what would be the best scenario to use each one of them?

It will automatically log everyone out. many times a day. We use it for monitoring dashboards and we need to stay logged in all day. The other day it logged me out while actively using it to coach another agent on a call they had.

I had a client and then the call got disconnected. We used to have a 2 minuet window between calls to gather ourselves for the next call and do notes OR call the person back. It's been changed and I was unable to hit the button in the 45 seconds. Is there a way i'd be able to retrieve that info?... Mehr erfahren

I am in Workforce Management here at IMS and I feel like if I really knew how to use it for more than just scheduling and monitoring agents, I could really help my management team and agents with the bigger picture.

Sometimes lazy agent do not put their notes in the disposition so it will easy to tracks those agent and be warn about it.

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I'd like to know how to take calls without using the CXone system, 2 years ago I used to just log in Incontact website and there was no need to use CXone, but now if I don't do it I am not able to work with incontact.

Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted?

Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point.

We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists.