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Compare Insightly Service and N-able MSP Manager 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$29.00 1 seat per agent/ month (All prices USD, billed annually)
No pricing available
Insightly Service
Star Rating
(14)4.6 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 seat per agent/ month (All prices USD, billed annually)
Browse all 3 pricing plansN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerInsightly Service vs N-able MSP Manager
- Reviewers felt that Insightly Service meets the needs of their business better than N-able MSP Manager.
- When comparing quality of ongoing product support, reviewers felt that Insightly Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Insightly Service over N-able MSP Manager.
Pricing
Entry-Level Pricing
Insightly Service
Plus
$29.00
1 seat per agent/ month (All prices USD, billed annually)
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues
N-able MSP Manager
No pricing availableFree Trial
Insightly Service
No trial information availableN-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.8
12
7.4
28
Ease of Use
9.0
12
7.9
28
Ease of Setup
Not enough data
7.3
23
Ease of Admin
Not enough data
7.7
21
Quality of Support
8.6
12
7.4
28
Has the product been a good partner in doing business?
Not enough data
8.2
21
Product Direction (% positive)
10.0
11
6.1
27
Features by Category
Ticket and Case Management
9.1
13
7.0
11
|
Verified
9.4
13
7.6
11
|
Verified
9.0
14
7.0
11
|
Verified
8.9
14
7.3
10
|
Verified
8.3
14
6.3
10
8.3
14
6.7
11
9.0
14
7.4
11
|
Verified
9.1
13
6.5
10
|
Verified
Generative AI
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
14
7.3
11
|
Verified
8.3
14
7.3
11
|
Verified
8.5
14
5.4
9
9.1
13
Feature Not Available
8.1
13
Feature Not Available
Platform
8.5
13
5.8
8
|
Verified
8.7
14
6.2
10
|
Verified
9.0
13
7.0
10
|
Verified
8.3
13
7.4
9
|
Verified
8.5
13
6.5
11
|
Verified
8.2
13
7.1
11
|
Verified
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Insightly Service and N-able MSP Manager are categorized as Help Desk
Unique Categories
Insightly Service has no unique categories
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
Insightly Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
14.3%
Telecommunications
7.1%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Information Services
7.1%
Other
57.1%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
Insightly Service has no discussions with answers
N-able MSP Manager has no discussions with answers
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