Verint CX Automation
Verint CX Automation Platform lets organizations add Workforce Engagement, AI Agents & Agent Assist, and CX Analytics to their existing stack without rip and replace. All solutions run on a shared data and AI foundation, automating workflows and generating insights that help organizations reduce costs while delivering superior customer experiences in every interaction, on any channel, at any scale. It works with any CCaaS, CRM, telephony, or data lake and deploys in the cloud, on premises, or in hybrid environments. The platform spans three key areas of customer engagement: Workforce Engagement: Optimize the efficiency, compliance, quality, and experience of your hybrid workforce across every touchpoint. AI Agents & Agent Assist: Coordinate the seamless orchestration of humans and AI agents to automate, assist, and resolve interactions across channels. CX Analytics: Turn CX data into insights in minutes to improve CX, lower costs, and increase revenue. Underneath these is a shared platform foundation: Agentic Orchestration to build, manage, and scale a hybrid workforce of human and AI agents, a CX Data Hub that unifies engagement data, and Verint Da Vinci AI for governance, guardrails, and model management. Because it layers onto your existing stack, teams can start small and automate at their own pace. Customers report outcomes across self-service cost, agent and supervisor capacity, churn rate, sales, and NPS. Verint, headquartered in Melville, New York, is the CX Automation Company. Bringing together Verint and Calabrio, it pairs decades of customer engagement expertise with a modern contact center AI platform. The company sells in more than 100 countries, serves roughly 80% of the Fortune 500, and supports about 5 million agents worldwide.
Average Rating: 4.3/5.0
Total Reviews: 47
How Do G2 Users Rate Verint CX Automation?
- Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
Who Is the Company Behind Verint CX Automation?
- Seller: Verint
- Company Website:
- Year Founded: 1994
- HQ Location: Melville, New York
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LinkedIn® Page: www.linkedin.com
4,316 employees on LinkedIn® - Ownership: Thoma Bravo
Who Uses This Product?
- Company Size: 49% Large, 37% Medium
What Do G2 Reviewers Say About Verint CX Automation?
AI-generated summary from verified user reviews
Pros
- Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
- Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
- Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
- Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
- Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
- Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
- Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
- Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
- Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
- Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.
What Are Recent G2 Reviews of Verint CX Automation?
Rating: 5.0/5.0 stars
— Verified User
"Revolutionizing Our Branch Operations with Verint CX Automation"
Rating: 4.0/5.0 stars
— Richard G.
