# Best ServiceNow Consulting Services with IT Service Management Capabilities ## How Many ServiceNow Consulting Services Products Does G2 Track? **Total Products under this Category:** 491 ### Category Stats (Jul 2026) - **Average Rating:** 4.4/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings _Last updated: July 01, 2026_ ## How Does G2 Rank ServiceNow Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 900+ Authentic Reviews - 491+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1005988&secure%5Bchosen_at%5D=2026-07-28T15%3A05%3A25Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=2743&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=1005988&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-consulting-services%2Ff%2Fit-service-management&secure%5Btoken%5D=d99f0c54e15678e8e367ad3d9b32959ce328ae4c9b907a12c61c32ab0ae48936&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) [ Accenture ](https://www.g2.com/products/accenture/reviews) By [Accenture](https://www.g2.com/sellers/accenture) [ 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) Product Description Consulting and Implementation Practice. Pros and Cons [ Cost Efficiency (1) ](https://www.g2.com/products/accenture/reviews?qs=pros-and-cons)[ Poor Customer Support (1) ](https://www.g2.com/products/accenture/reviews?qs=pros-and-cons) [ Tata Consultancy Services ](https://www.g2.com/products/tata-consultancy-services/reviews) By [TATA Consultancy Services Limited](https://www.g2.com/sellers/tata-consultancy-services-limited) [ 4.3/5(38) ](https://www.g2.com/products/tata-consultancy-services/reviews) Product Description Salesforce Consulting and Implementation Services. Pros and Cons [ Expertise (2) ](https://www.g2.com/products/tata-consultancy-services/reviews?qs=pros-and-cons)[ Expensive (1) ](https://www.g2.com/products/tata-consultancy-services/reviews?qs=pros-and-cons) [ SHI ](https://www.g2.com/products/shi/reviews) By [SHI International Corp.](https://www.g2.com/sellers/shi-international-corp) [ 4.7/5(119) ](https://www.g2.com/products/shi/reviews) Product Description SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver custo Pros and Cons [ Customer Support (13) ](https://www.g2.com/products/shi/reviews?qs=pros-and-cons)[ Expensive (4) ](https://www.g2.com/products/shi/reviews?qs=pros-and-cons) [ Capgemini Services ](https://www.g2.com/products/capgemini-services/reviews) By [Capgemini](https://www.g2.com/sellers/capgemini) [ 3.9/5(26) ](https://www.g2.com/products/capgemini-services/reviews) Product Description Salesforce Consulting and Implementation Practice. Pros and Cons [ Resource Optimization (1) ](https://www.g2.com/products/capgemini-services/reviews?qs=pros-and-cons)[ Miscommunication (1) ](https://www.g2.com/products/capgemini-services/reviews?qs=pros-and-cons) [ Dell APEX ](https://www.g2.com/products/dell-apex/reviews) By [Dell Technologies](https://www.g2.com/sellers/dell-technologies-decced23-0884-427d-88d4-718c9d1d4ea6) [ 4.2/5(5) ](https://www.g2.com/products/dell-apex/reviews) Product Description Dell APEX is a comprehensive as-a-Service portfolio designed to simplify and streamline IT operations by offering flexible, scalable, and secure solutions across cloud platforms, storage, compute, and [ Atos Services ](https://www.g2.com/products/atos-services/reviews) By [Atos](https://www.g2.com/sellers/atos) [ 3.9/5(18) ](https://www.g2.com/products/atos-services/reviews) Product Description Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. [ Zensar ](https://www.g2.com/products/zensar-technologies/reviews) By [Zensar Technologies](https://www.g2.com/sellers/zensar-technologies) [ 4.3/5(11) ](https://www.g2.com/products/zensar-technologies/reviews) Product Description Zensar stands out as a premier technology solutions consulting and IT services company. We are creators, thinkers, and problem solvers passionate about designing, engineering, and managing engaging di [ Birlasoft ](https://www.g2.com/products/birlasoft/reviews) By [Birlasoft](https://www.g2.com/sellers/birlasoft) [ 4.6/5(29) ](https://www.g2.com/products/birlasoft/reviews) Product Description Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approac [ CDW Hardware ](https://www.g2.com/products/cdw-hardware/reviews) By [CDW](https://www.g2.com/sellers/cdw) [ 4.2/5(27) ](https://www.g2.com/products/cdw-hardware/reviews) Product Description Provider of technology solutions for business, government, education and healthcare. With a balanced portfolio of 250,000 small, medium and large customers. [ Fujitsu ](https://www.g2.com/products/fujitsu-consulting/reviews) By [Fujitsu](https://www.g2.com/sellers/fujitsu) [ 4.5/5(10) ](https://www.g2.com/products/fujitsu-consulting/reviews) Product Description Salesforce Consulting and Implementation Practice. [ IBM Consulting ](https://www.g2.com/products/ibm-consulting/reviews) By [IBM](https://www.g2.com/sellers/ibm) [ 4/5(65) ](https://www.g2.com/products/ibm-consulting/reviews) Product Description Consulting and Implementation Practice. Pros and Cons [ Problem Solving (1) ](https://www.g2.com/products/ibm-consulting/reviews?qs=pros-and-cons) [ ScienceSoft ](https://www.g2.com/products/sciencesoft/reviews) By [ScienceSoft](https://www.g2.com/sellers/sciencesoft) [ 4.7/5(3) ](https://www.g2.com/products/sciencesoft/reviews) Product Description ScienceSoft USA Corporation, doing business as ScienceSoft, is an IT consulting and software development company founded in 1989. With 750+ experts, it serves clients in 80+ countries and 30+ industri [ UST Global ](https://www.g2.com/products/ust-global/reviews) By [UST](https://www.g2.com/sellers/ust) [ 4.8/5(17) ](https://www.g2.com/products/ust-global/reviews) Product Description UST is a global technology and consulting firm that specializes in providing transformative solutions to businesses across various industries. Established in 1999, UST leverages advanced technologies, Pros and Cons [ Efficiency (3) ](https://www.g2.com/products/ust-global/reviews?qs=pros-and-cons)[ Expensive (2) ](https://www.g2.com/products/ust-global/reviews?qs=pros-and-cons) [ Cognizant ](https://www.g2.com/products/cognizant/reviews) By [Cognizant](https://www.g2.com/sellers/cognizant) [ 4.1/5(47) ](https://www.g2.com/products/cognizant/reviews) Product Description Consulting and Implementation Services. Pros and Cons [ Cloud Migration (1) ](https://www.g2.com/products/cognizant/reviews?qs=pros-and-cons)[ Inconvenient Scheduling (1) ](https://www.g2.com/products/cognizant/reviews?qs=pros-and-cons) [ DXC Technology ](https://www.g2.com/products/dxc-technology-services/reviews) By [DXC Technology Company](https://www.g2.com/sellers/dxc-technology-company-8b67eef5-86f9-493f-b238-590be3799d91) [ 4.2/5(6) ](https://www.g2.com/products/dxc-technology-services/reviews) Product Description DXC Technology is the world's leading independent, comprehensive IT services company, helping clients harness the power of innovation to thrive on change - ‹ Prev‹ Prev - 1 - [2](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=2#product-list) - [3](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=3#product-list) - [4](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=4#product-list) - [5](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=5#product-list) - … - [25](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=25#product-list) - [26](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=26#product-list) - [Next ›Next ›](/categories/servicenow-consulting-services/f/it-service-management?filters%5Bexpertises%5D%5B%5D=50&order=popular&page=2#product-list) Spotlight Categories [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Online Backup Software](https://www.g2.com/categories/online-backup) [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) [Background Check Software](https://www.g2.com/categories/background-check) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) Similar Categories - [Datadog Consulting Services](/categories/datadog-consulting-services) - [Adobe Consulting Services](/categories/adobe-consulting-services) - [Anthropic Claude Consulting Services](/categories/anthropic-claude-consulting-services) - [Atlassian Consulting Services](/categories/atlassian-consulting-services) - [AWS Consulting Services](/categories/aws-consulting-services) - [Braze Consulting Services](/categories/braze-consulting-services) - [Citrix Consulting Services](/categories/citrix-consulting-services) - [Databricks Consulting Services](/categories/databricks-consulting-services) - [DataRobot Consulting Services](/categories/datarobot-consulting-services) - [Dayforce Consulting Services](/categories/dayforce-consulting-services) - [Deltek Resellers](/categories/deltek-resellers) - [Genesys Consulting Services](/categories/genesys-consulting-services) - [Google Consulting Services](/categories/google-consulting-services) - [HubSpot Consulting Services](/categories/hubspot-consulting-services) - [IBM Consulting Services](/categories/ibm-consulting-services) [Browse ServiceNow Consulting Services Themes](/categories/servicenow-consulting-services/themes) Below are the top-rated ServiceNow Consulting Services with IT Service Management capabilities, as verified by G2’s Research team. Real users have identified IT Service Management as an important function of ServiceNow Consulting Services. Compare different products that offer this feature so you can decide which is best for your business needs. Show More