# Best ServiceNow Consulting Services with Customer Service Management Capabilities ## How Many ServiceNow Consulting Services Products Does G2 Track? **Total Products under this Category:** 491 ### Category Stats (Jul 2026) - **Average Rating:** 4.4/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings _Last updated: July 01, 2026_ ## How Does G2 Rank ServiceNow Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 900+ Authentic Reviews - 491+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. **Sponsored** ### Kualitee Kualitee is an AI-powered test management platform designed to assist software testing teams in streamlining their testing processes and delivering high-quality software more efficiently. Kualitee caters to organizations looking to enhance their software quality assurance practices by providing a robust set of tools that facilitate test case management, test execution, defect management, and comprehensive reporting and analytics. The target audience for Kualitee includes software development & testing teams, quality assurance professionals, and project managers across various industries. By addressing the complexities of software testing, Kualitee is particularly beneficial for teams that require a structured approach to manage their testing workflows. The platform is designed to accommodate both small teams and large enterprises, ensuring that users can scale their testing efforts as needed. Specific use cases include managing test cases for new software features, tracking defects throughout the development lifecycle, and generating insightful reports to inform stakeholders about testing progress and software quality. One of the standout features of Kualitee is its Gen AI engine, Hootie, which generates test cases based on user stories and test scenarios. This functionality not only saves time but also enhances the accuracy of test case creation, allowing teams to focus on more strategic testing activities. Additionally, Kualitee offers strong traceability, making it easier for teams to track requirements and identify bugs. This traceability ensures that any issues can be quickly located and addressed, ultimately leading to a more polished final product. Kualitee also provides flexibility in deployment options, allowing users to choose between cloud-based or on-premise plans based on their specific needs. The platform's ability to integrate with a wide range of leading software tools further enhances its usability, enabling teams to incorporate Kualitee into their existing workflows seamlessly. Its scalability and customization options make it suitable for organizations of all sizes, ensuring that users can tailor the platform to fit their unique testing requirements. By leveraging Kualitee's comprehensive suite of features, teams can enhance their testing efficiency, improve collaboration, and ultimately deliver higher-quality software products. The combination of AI-driven capabilities and a user-friendly interface positions Kualitee as a valuable asset for any organization committed to excellence in software development and quality assurance. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1005988&secure%5Bchosen_at%5D=2026-07-28T16%3A43%3A49Z&secure%5Bdisplayable_resource_id%5D=1947&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=49868&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=49868&secure%5Bresource_id%5D=1005988&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-consulting-services%2Ff%2Fcustomer-service-management&secure%5Btoken%5D=05fbf89ee667cef665bb94930f3c70b74b21293faaf71eb1435cd9f9458d30a6&secure%5Burl%5D=http%3A%2F%2Fwww.kualitee.com%2F%3Futm_source%3DG2%26utm_medium%3Dads%26utm_campaign%3Dboost&secure%5Burl_type%5D=custom_url) [ Accenture ](https://www.g2.com/products/accenture/reviews) By [Accenture](https://www.g2.com/sellers/accenture) [ 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) Product Description Consulting and Implementation Practice. Pros and Cons [ Cost Efficiency (1) ](https://www.g2.com/products/accenture/reviews?qs=pros-and-cons)[ Poor Customer Support (1) ](https://www.g2.com/products/accenture/reviews?qs=pros-and-cons) [ Tata Consultancy Services ](https://www.g2.com/products/tata-consultancy-services/reviews) By [TATA Consultancy Services Limited](https://www.g2.com/sellers/tata-consultancy-services-limited) [ 4.3/5(38) ](https://www.g2.com/products/tata-consultancy-services/reviews) Product Description Salesforce Consulting and Implementation Services. Pros and Cons [ Expertise (2) ](https://www.g2.com/products/tata-consultancy-services/reviews?qs=pros-and-cons)[ Expensive (1) ](https://www.g2.com/products/tata-consultancy-services/reviews?qs=pros-and-cons) [ SHI ](https://www.g2.com/products/shi/reviews) By [SHI International Corp.](https://www.g2.com/sellers/shi-international-corp) [ 4.7/5(119) ](https://www.g2.com/products/shi/reviews) Product Description SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver custo Pros and Cons [ Customer Support (13) ](https://www.g2.com/products/shi/reviews?qs=pros-and-cons)[ Expensive (4) ](https://www.g2.com/products/shi/reviews?qs=pros-and-cons) [ Capgemini Services ](https://www.g2.com/products/capgemini-services/reviews) By [Capgemini](https://www.g2.com/sellers/capgemini) [ 3.9/5(26) ](https://www.g2.com/products/capgemini-services/reviews) Product Description Salesforce Consulting and Implementation Practice. Pros and Cons [ Resource Optimization (1) ](https://www.g2.com/products/capgemini-services/reviews?qs=pros-and-cons)[ Miscommunication (1) ](https://www.g2.com/products/capgemini-services/reviews?qs=pros-and-cons) [ Dell APEX ](https://www.g2.com/products/dell-apex/reviews) By [Dell Technologies](https://www.g2.com/sellers/dell-technologies-decced23-0884-427d-88d4-718c9d1d4ea6) [ 4.2/5(5) ](https://www.g2.com/products/dell-apex/reviews) Product Description Dell APEX is a comprehensive as-a-Service portfolio designed to simplify and streamline IT operations by offering flexible, scalable, and secure solutions across cloud platforms, storage, compute, and [ Atos Services ](https://www.g2.com/products/atos-services/reviews) By [Atos](https://www.g2.com/sellers/atos) [ 3.9/5(18) ](https://www.g2.com/products/atos-services/reviews) Product Description Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. [ Zensar ](https://www.g2.com/products/zensar-technologies/reviews) By [Zensar Technologies](https://www.g2.com/sellers/zensar-technologies) [ 4.3/5(11) ](https://www.g2.com/products/zensar-technologies/reviews) Product Description Zensar stands out as a premier technology solutions consulting and IT services company. We are creators, thinkers, and problem solvers passionate about designing, engineering, and managing engaging di [ Birlasoft ](https://www.g2.com/products/birlasoft/reviews) By [Birlasoft](https://www.g2.com/sellers/birlasoft) [ 4.6/5(29) ](https://www.g2.com/products/birlasoft/reviews) Product Description Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approac [ CDW Hardware ](https://www.g2.com/products/cdw-hardware/reviews) By [CDW](https://www.g2.com/sellers/cdw) [ 4.2/5(27) ](https://www.g2.com/products/cdw-hardware/reviews) Product Description Provider of technology solutions for business, government, education and healthcare. With a balanced portfolio of 250,000 small, medium and large customers. [ Fujitsu ](https://www.g2.com/products/fujitsu-consulting/reviews) By [Fujitsu](https://www.g2.com/sellers/fujitsu) [ 4.5/5(10) ](https://www.g2.com/products/fujitsu-consulting/reviews) Product Description Salesforce Consulting and Implementation Practice. [ IBM Consulting ](https://www.g2.com/products/ibm-consulting/reviews) By [IBM](https://www.g2.com/sellers/ibm) [ 4/5(65) ](https://www.g2.com/products/ibm-consulting/reviews) Product Description Consulting and Implementation Practice. Pros and Cons [ Problem Solving (1) ](https://www.g2.com/products/ibm-consulting/reviews?qs=pros-and-cons) [ UST Global ](https://www.g2.com/products/ust-global/reviews) By [UST](https://www.g2.com/sellers/ust) [ 4.8/5(17) ](https://www.g2.com/products/ust-global/reviews) Product Description UST is a global technology and consulting firm that specializes in providing transformative solutions to businesses across various industries. Established in 1999, UST leverages advanced technologies, Pros and Cons [ Efficiency (3) ](https://www.g2.com/products/ust-global/reviews?qs=pros-and-cons)[ Expensive (2) ](https://www.g2.com/products/ust-global/reviews?qs=pros-and-cons) [ Cognizant ](https://www.g2.com/products/cognizant/reviews) By [Cognizant](https://www.g2.com/sellers/cognizant) [ 4.1/5(47) ](https://www.g2.com/products/cognizant/reviews) Product Description Consulting and Implementation Services. Pros and Cons [ Cloud Migration (1) ](https://www.g2.com/products/cognizant/reviews?qs=pros-and-cons)[ Inconvenient Scheduling (1) ](https://www.g2.com/products/cognizant/reviews?qs=pros-and-cons) [ DXC Technology ](https://www.g2.com/products/dxc-technology-services/reviews) By [DXC Technology Company](https://www.g2.com/sellers/dxc-technology-company-8b67eef5-86f9-493f-b238-590be3799d91) [ 4.2/5(6) ](https://www.g2.com/products/dxc-technology-services/reviews) Product Description DXC Technology is the world's leading independent, comprehensive IT services company, helping clients harness the power of innovation to thrive on change [ Fully Managed by TELUS... ](https://www.g2.com/products/fully-managed-by-telus-business/reviews) By [Telus](https://www.g2.com/sellers/telus) [ 4/5(1) ](https://www.g2.com/products/fully-managed-by-telus-business/reviews) Product Description Fully Managed is a one-stop-shop for technology solutions that help businesses navigate and succeed in today’s digital world of work. We are an award-winning managed service provider (MSP), a workflo - ‹ Prev‹ Prev - 1 - [2](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=2#product-list) - [3](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=3#product-list) - [4](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=4#product-list) - [5](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=5#product-list) - … - [19](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=19#product-list) - [20](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=20#product-list) - [Next ›Next ›](/categories/servicenow-consulting-services/f/customer-service-management?filters%5Bexpertises%5D%5B%5D=15&order=popular&page=2#product-list) Spotlight Categories [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Online Backup Software](https://www.g2.com/categories/online-backup) [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) [Background Check Software](https://www.g2.com/categories/background-check) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) Similar Categories - [Datadog Consulting Services](/categories/datadog-consulting-services) - [Adobe Consulting Services](/categories/adobe-consulting-services) - [Anthropic Claude Consulting Services](/categories/anthropic-claude-consulting-services) - [Atlassian Consulting Services](/categories/atlassian-consulting-services) - [AWS Consulting Services](/categories/aws-consulting-services) - [Braze Consulting Services](/categories/braze-consulting-services) - [Citrix Consulting Services](/categories/citrix-consulting-services) - [Databricks Consulting Services](/categories/databricks-consulting-services) - [DataRobot Consulting Services](/categories/datarobot-consulting-services) - [Dayforce Consulting Services](/categories/dayforce-consulting-services) - [Deltek Resellers](/categories/deltek-resellers) - [Genesys Consulting Services](/categories/genesys-consulting-services) - [Google Consulting Services](/categories/google-consulting-services) - [HubSpot Consulting Services](/categories/hubspot-consulting-services) - [IBM Consulting Services](/categories/ibm-consulting-services) [Browse ServiceNow Consulting Services Themes](/categories/servicenow-consulting-services/themes) Below are the top-rated ServiceNow Consulting Services with Customer Service Management capabilities, as verified by G2’s Research team. Real users have identified Customer Service Management as an important function of ServiceNow Consulting Services. Compare different products that offer this feature so you can decide which is best for your business needs. Show More