Atera IT Management
Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.
Average Rating: 4.6/5.0
Total Reviews: 1,272
How Do G2 Users Rate Atera IT Management?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Atera IT Management?
- Seller: Atera
- Company Website:
- Year Founded: 2011
- HQ Location: New York
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LinkedIn® Page: www.linkedin.com
416 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, IT Manager
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 55% Small, 31% Medium
What Do G2 Reviewers Say About Atera IT Management?
AI-generated summary from verified user reviews
Pros
- Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
- Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
- Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
- Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
- Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
- Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
- Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
- Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
- Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
- Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.
What Are Recent G2 Reviews of Atera IT Management?
"Atera RMM Makes a One-Man Shop Run Smoothly"
Rating: 5.0/5.0 stars
— J.R. P.
"Very Solid and Helpful product with a very quick ROI!"
Rating: 4.5/5.0 stars
— Sid M.
What Are G2 Users Discussing About Atera IT Management?
- What is Atera used for? - 1 comment
- What is the best RMM tool? - 1 comment
- Is atera safe? - 2 comments
- What is atera RMM? - 1 comment
- What is atera software? - 1 comment

