# Best Patient Engagement Software - Page 27 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T18%3A28%3A59Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D27&secure%5Btoken%5D=c39869272c059a51e29488a93a8ada2eaae537c08c44c147ddebf0d0c27b3466&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) ### [Wellth](https://www.g2.com/products/wellth/reviews) Wellth empowers people to prioritize their health, every day. Built on the science of behavioral economics, the Wellth platform generates lasting behavior change and positive health outcomes by motivating members to follow through on healthy behaviors. Each Wellth program provides an approachable and personalized experience, while rewarding daily progress and helping members build lifelong healthy habits. Wellth’s powerful results are proven to close care gaps, improve quality measures and reduce costs—leading to better outcomes for our customers—AND our members. Learn more by visiting wellthapp.com. #### Who Is the Company Behind Wellth? - **Seller:** [Wellth](https://www.g2.com/sellers/wellth) - **Year Founded:** 2014 - **HQ Location:** Los Angeles, US - **Twitter:** @wellthapp 551 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ab065317794a411977937bb9ad84b0ec0f44ec7b81fb801e3d022eaefe55278&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwellth&secure%5Burl_type%5D=linkedin_company_website) 133 employees on LinkedIn® ### [Werq](https://www.g2.com/products/werq/reviews) Ditch the fax, quit playing phone tag, stop referral leakage, - connect, collaborate between offices in/out of network to get work done in real time. Our HIPAA secure software allows you to manage physician referrals, chat with healthcare providers and staff in real time. #### Who Is the Company Behind Werq? - **Seller:** [Physician Referral Management](https://www.g2.com/sellers/physician-referral-management) - **Year Founded:** 2017 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b5d113aa4b7bb0f8bf41ec72291e41790645c52a3130e7d28d15f66c690b565&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwerqhealth&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Wise Bed Manager](https://www.g2.com/products/wise-bed-manager/reviews) Bed management application that provides bed occupancy viewing, reporting, graphical data entry, and bed scheduling coordination. #### Who Is the Company Behind Wise Bed Manager? - **Seller:** [Wise Technologies](https://www.g2.com/sellers/wise-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Workpath](https://www.g2.com/products/workpath-workpath/reviews) The simplest way to enable at-home specimen collections. Request and receive test results through a single API. Workpath combines labor, labs, and technology to provide your patients with a safe and easy experience, allowing you to scale your telehealth or healthcare organization, while minimizing cost and complexity. #### Who Is the Company Behind Workpath? - **Seller:** [Workpath](https://www.g2.com/sellers/workpath-755c2581-adce-4d75-bfa7-333fe86bd041) - **HQ Location:** Richmond, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78a3f2903616c50a5672d1e3120944a498d6810701ee24fb46236dcaeed87d91&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworkpathco&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [XCare](https://www.g2.com/products/xcare/reviews) Xcare is the unified patient engagement platform designed to increase patient flow for healthcare practices. From their online booking to the patient feedback and every touchpoint in between, Xcare connects the entire patient journey. Xcare’s platform automates mundane and time-consuming processes and helps practices attract, communicate with and engage patients to grow their business. #### Who Is the Company Behind XCare? - **Seller:** [Xcare](https://www.g2.com/sellers/xcare-ca2b8941-9e0b-464c-a26d-0fff3655d26f) - **HQ Location:** Burlington, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7abdc6258019674b053a4a0416da7f7b698052b5cd8fd82395f0dadd0c94b40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F56416506%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [Xircles](https://www.g2.com/products/xircles/reviews) Xircles is a digital treatment assistant for pharmaceutical and medical products. It is a lean solution for bold impact and fits into a physicians pocket. #### Who Is the Company Behind Xircles? - **Seller:** [Medicinisto](https://www.g2.com/sellers/medicinisto) - **HQ Location:** Berlin, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c25ac339b0a677a4f0a7da33791e9f98083f728eacd09d7a2ba8fdc47dcf05f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxircleai%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® ### [YOOPHA](https://www.g2.com/products/yoopha/reviews) YOOPHA HEALTHTECH, started with a motive to assist our clients do business better by applying our domain expertise with the vision to exceed expectations within the service delivery. We are a pioneer and are instrumental in bringing streamlined process to the market and amplify our client existence within the digital world. We are well positioned and equipped to partner with healthcare organisations with constant reengineering and being accessible to changing client needs. #### Who Is the Company Behind YOOPHA? - **Seller:** [YOOPHA](https://www.g2.com/sellers/yoopha) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Yosi Health](https://www.g2.com/products/yosi-health/reviews) Yosi Health is a mobile-first pre-arrival focused patient intake and management software designed to reduce staff burnout, increase the bottom line, and drastically improve the patient experience. The Yosi Health platform includes patient self-scheduling tools, mobile check-in solutions, pre and post visit payment collection, surveys and review management, telehealth solutions, and HIPAA compliant two-way texting. The software can be customized for any practice including specialty clinics, urgent care centers, primary care providers, health systems, and community health centers and FQHCs and seamlessly integrates with all the leading EMRs. #### Who Is the Company Behind Yosi Health? - **Seller:** [Yosi Health](https://www.g2.com/sellers/yosi-health) - **Year Founded:** 2015 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a72148e7a538e3e278e8e51181adacc8ae80e14d24e2433d719545f29f19d762&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyosihealth&secure%5Burl_type%5D=linkedin_company_website) 95 employees on LinkedIn® ### [Zebdoc](https://www.g2.com/products/zebra-doctor-zebdoc/reviews) ZebDoc, headquartered inthe United States, was founded in 2021 by a team of healthcare professionals and technology enthusiasts. As a startup, ZebDoc has quickly grown to a size of 20 employees, focusing on leveraging technology to streamline healthcare processes. The company's mission is to improve patient care through innovative software solutions, primarily serving healthcare providers in Pakistan with plans to expand to other regions. Electronic Health Records (EHR) Secure digital storage and retrieval of patient medical histories, treatment plans, and notes. Appointment Scheduling An intuitive system for booking and managing appointments, with automated reminders to reduce no-shows. Telemedicine Capabilities Enables virtual consultations directly through the platform, facilitating healthcare delivery regardless of geographical barriers. Laboratory Integration Allows for direct ordering and retrieval of lab tests within the platform, speeding up the diagnostic process. Billing and Insurance Processing Automated billing features and integration with insurance providers to simplify payment processes. Patient Portal A secure online portal where patients can access their health records, communicate with their providers, and manage their appointments and treatments. Primary Value of the Product and What It Solves for Your Users The primary value of ZebDoc lies in its ability to significantly enhance the efficiency of healthcare delivery. By integrating various aspects of patient management into a single platform, ZebDoc reduces administrative burdens, minimizes the risks of errors, and allows medical professionals to focus more on patient care. For patients, the platform offers the convenience of managing their health records and communicating with healthcare providers effortlessly. Overall, ZebDoc solves the critical need for an integrated approach to healthcare management, ultimately leading to better patient outcomes and increased satisfaction. #### Who Is the Company Behind Zebdoc? - **Seller:** [Zebra.Doctor](https://www.g2.com/sellers/zebra-doctor) - **HQ Location:** West New York, New Jersey, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35cdc9f936994ccf5cbc76a24ab78ab239a2e763d6be3d1df42457fe12278919&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzebradoctor&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Zebdoc? **["Amazing Platform That Simplifies Healthcare Processes"](https://www.g2.com/survey_responses/zebdoc-review-12188942)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/zebdoc-review-12188942) ### [Zelthy-Digital Health Campaigns](https://www.g2.com/products/zelthy-digital-health-campaigns/reviews) What is this product? Zelthy Digital Health Campaigns is an application for pharmaceutical companies running disease awareness, screening, and therapy initiation campaigns. It provides the operational infrastructure for digital campaigns: landing pages, HCP/clinic finder tools, consultation booking, and funnel tracking from awareness through to therapy initiation — connecting marketing campaign data to downstream patient program enrollment. Key Features & Functionalities - Campaign landing page management - HCP and clinic finder with geographic search - Consultation booking and appointment management - Full-funnel analytics from awareness to therapy initiation - Integration with downstream patient enrollment workflows Primary Solution & Value Disease awareness campaigns often operate in isolation from patient support programs, creating a gap between awareness and action. This application connects campaign touchpoints — HCP finders, consultation bookings, screening events — to downstream enrollment workflows, so pharmaceutical companies can measure and optimize the full path from awareness to therapy initiation. #### Who Is the Company Behind Zelthy-Digital Health Campaigns? - **Seller:** [Zelthy](https://www.g2.com/sellers/zelthy-2026-07-16) - **Year Founded:** 2017 - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2ee5c63810720eac3126d408f4ab408b1a0d6a37dc5d8220e1c3795c8dc9dfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzelthy1&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Zelthy-Digital PSP Platform](https://www.g2.com/products/zelthy-digital-psp-platform/reviews) What is this product? Zelthy Digital PSP Platform is a modular application for running patient support programs in pharma and life sciences. It provides a unified operational layer for managing the full patient lifecycle — from initial identification and enrollment through ongoing therapy support, adherence monitoring, and outcomes reporting. The platform supports multi-therapy, multi-market deployments and integrates AI agents for enrollment validation, adherence prediction, and adverse event detection across all program stages. Key Features & Functionalities - End-to-end patient enrollment with document verification and eligibility checks - Adherence monitoring using refill data, PROs, and pharmacy claims - Call center management with scheduling, queue routing, and post-call documentation - AI-powered adverse event detection during patient interactions - Outcomes tracking and real-time program analytics dashboards - Multi-channel patient communication (SMS, email, WhatsApp, app) - Configurable per therapy area and regulatory jurisdiction Primary Solution & Value The platform addresses a core operational challenge in pharma patient services: fragmented workflows across enrollment, adherence, and reporting that result in low patient participation and poor program visibility. By consolidating the full PSP workflow on a single platform with embedded AI agents, it enables pharmaceutical companies to increase enrollment rates, detect adherence risks earlier, and generate auditable outcomes data — without managing multiple point solutions or vendor integrations. #### Who Is the Company Behind Zelthy-Digital PSP Platform? - **Seller:** [Zelthy](https://www.g2.com/sellers/zelthy-2026-07-16) - **Year Founded:** 2017 - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2ee5c63810720eac3126d408f4ab408b1a0d6a37dc5d8220e1c3795c8dc9dfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzelthy1&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Zelthy-Patient Education & Engagement](https://www.g2.com/products/zelthy-patient-education-engagement/reviews) What is this product? Zelthy Patient Education & Engagement is an application for managing patient communication programs in pharmaceutical operations. It delivers therapy-specific educational content — dosing reminders, side effect management, lifestyle guidance — across SMS, email, mobile app, and WhatsApp, sequenced to align with each patient's treatment milestones and engagement history. Key Features & Functionalities - Content sequencing aligned to treatment milestones - Multi-channel delivery across SMS, email, app, and WhatsApp - Patient engagement tracking with response and read analytics - Configurable content libraries per therapy area and language - AI-driven content personalization based on patient behavior Primary Solution & Value Patient engagement declines significantly after the first few months of therapy, contributing to medication non-adherence. This application structures ongoing communication programs that keep patients informed and connected to their care team — delivering the right content through the right channel at the right moment in their treatment journey. #### Who Is the Company Behind Zelthy-Patient Education & Engagement? - **Seller:** [Zelthy](https://www.g2.com/sellers/zelthy-2026-07-16) - **Year Founded:** 2017 - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2ee5c63810720eac3126d408f4ab408b1a0d6a37dc5d8220e1c3795c8dc9dfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzelthy1&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Zenig](https://www.g2.com/products/zenig/reviews) Zenig simplifies the nature of healthcare by orchestrating the complexities involved in a patient’s journey to wellness. #### Who Is the Company Behind Zenig? - **Seller:** [Zenig](https://www.g2.com/sellers/zenig) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Zingit](https://www.g2.com/products/zingit/reviews) If you’re not using a practice growth solution to secure new patients and keep the ones you’ve got coming back, you’re leaving money on the table. The problem is, patients just don't communicate like they used to, which is why phone calls and emails don’t get the job done anymore. Zingit is an automated practice growth solution that integrates seamlessly with your EHR and makes it effortless to reach individual patients (or even all of them at once), boost show rates, reactivate patients, and acquire invaluable practice reviews. Even better? Zingit helps you deliver a first-class patient experience, saves the sanity of your front desk staff, and makes it possible for you to take a vacation without worrying about your practice falling apart. #### Who Is the Company Behind Zingit? - **Seller:** [Zingit Solutions](https://www.g2.com/sellers/zingit-solutions) - **Year Founded:** 2006 - **HQ Location:** San Diego, US - **Twitter:** @zingitsolutions 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c189895bbbdf98637d1f9d366379d8835ca57796decb959b93a5a5e0bf84aa98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzingit-solutions&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=26#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [23](/categories/patient-engagement?order=g2_score&page=23#product-list) - [24](/categories/patient-engagement?order=g2_score&page=24#product-list) - [25](/categories/patient-engagement?order=g2_score&page=25#product-list) - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - 27 - Next ›Next › Spotlight Categories [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [SEO Tools](https://www.g2.com/categories/seo-tools) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.