ReplyOS

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ReplyOS is revenue infrastructure software designed to address operational challenges in dental and aesthetics practices. The platform consolidates patient enquiries from WhatsApp, SMS, email, web chat, Instagram, and Facebook into a single auditable thread. The system operates through a four-stage process that includes enquiry capture, AI-driven responses with on-brand messaging, booking-focused conversation guidance, and tracking. ReplyOS scores enquiry value and routes high-intent cases to front-desk teams while automating follow-ups to support existing reception staff. The platform includes Reputation Shield to manage reviews post-treatment. A live dashboard displays metrics such as revenue at risk and patient drop-off rates. The software is UK GDPR-compliant and implements TLS encryption, role-based access controls, and cloud encryption for data security. Practices gain visibility into conversion patterns and identify opportunities through the command centre interface.