# Best Online Community Management Software - Page 6

## How Many Online Community Management Software Products Does G2 Track?

**Total Products under this Category:** 206

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Disciple (+1.92%) - Among all products in this category, Disciple recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Community Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,000+ Authentic Reviews
- 206+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Community Management Software
 ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=76395&focus%5B%5D=42248&focus%5B%5D=33536)

Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Bevy, Thinkific, and Viafoura.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=bevy&focus%5B%5D=thinkific&focus%5B%5D=viafoura)

**Sponsored**

### ToucanTech

ToucanTech is all-in-one community software, used by more than 400 organisations across 30 countries to bring their database, website, emails, events and fundraising into one connected platform. Built for alumni offices, development teams, charity fundraisers and membership managers, ToucanTech replaces the disconnected tools most community organizations rely on — database, CRM, member portal, directory, email, events, forms and payments — with a single, purpose-built system, accelerated by AI-enabled workflows and automations that cut down daily admin. The result is one source of truth for every member, alumni, donor and supporter: accurate records, personalized communications, and clear reporting on what's working. Schools, universities, professional associations and charities use ToucanTech to grow engagement, raise more, and retire the legacy systems they've outgrown. ToucanTech securely manages $4.5 billion in donation data, hosts 5 million community member records, and processes over $13 million in online payments every year. ToucanTech integrates with Stripe, PayPal, GoCardless, Xero, iSAMS and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-08-01T19%3A15%3A37Z&secure%5Bdisplayable_resource_id%5D=297&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=297&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=67938&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fpage%3D6&secure%5Btoken%5D=424885f53234cb0fe38d1e20d7fdac792c05b4730b0441836a7b7ae1fd45bd12&secure%5Burl%5D=https%3A%2F%2Ftoucantech.com%2F&secure%5Burl_type%5D=company_website)

### [Bublup](https://www.g2.com/products/bublup/reviews)

Bublup is an AI-powered online community management platform that combines structured content organization, member collaboration, and discussion tools in a single visual environment. Designed for communities built around shared resources, ideas, and collaboration, Bublup enables organizations to create engaging spaces where members can connect, contribute, and easily discover information. COMMUNITY STRUCTURE & MEMBER EXPERIENCE Bublup allows you to create dedicated community spaces for forums, chats, and shared resources. Members can explore curated content, join discussions, and navigate community hubs without the clutter of traditional chat-based platforms. Bublup is HIPAA and SOC 2 Type II compliant. DISCUSSIONS & ENGAGEMENT Built-in discussions, comments, reactions, and activity feeds allow members to engage directly within the context of shared content. Bublup includes AI-powered content moderation tools to help keep communities safe, respectful, and on-topic. Admins can apply pre-defined moderation rules or customize their own, making it easier to manage conversations at scale while maintaining a positive community environment. CONTENT MANAGEMENT & DISCOVERABILITY Unlike traditional community platforms, Bublup is designed to organize both content and conversations. Users can save links, documents, notes, videos, and more into structured collections that are easy to browse, search, and revisit—making it ideal for knowledge-driven communities. COMMUNITY MAPS & MEMBER DIRECTORY Bublup provides interactive community maps and directories that help members discover people, resources, and content geographically and contextually. Admins can enable searchable member profiles, tag content with location data, and visualize communities on maps—making it easier to find relevant people and information. PERMISSIONS & ADMIN CONTROL Admins can manage access with flexible permission settings, role-based assignments, and team structures. Features like controlled-access communities, bulk user imports, and role-based grouping make it easy to scale and manage large or private communities. ROLLS: TURN CONTENT INTO WEB PAGES Bublup’s unique “Rolls” feature allows users to turn any folder into a visually rich website in one click. Community admins can publish curated content as branded web pages, share them publicly, and keep them updated automatically as content evolves. Rolls include customizable layouts, themes, and interactive elements for showcasing community resources. USE CASES - Bublup supports a wide range of community types, including: - Membership and subscription communities - Nonprofits and associations - Internal team and employee communities - Education programs and cohorts - Creator and interest-based communities ALL-IN-ONE PLATFORM Bublup replaces the need for multiple tools by combining features typically spread across community platforms, cloud storage, and collaboration apps. It serves as an alternative to using separate solutions for chat, file sharing, content management, and community engagement. By bringing together community interaction, structured content organization, and publishing capabilities, Bublup offers a unique approach to building communities that are not only active—but also organized, discoverable, and scalable over time.

**Average Rating:** 3.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Bublup?

- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Bublup?

- **Seller:** [Bublup](https://www.g2.com/sellers/bublup)
- **HQ Location:** Arlington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aedf4004a20d0e4424341d98934da2f57cb04bfd2021e7269e0b61087cb3b092&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbublupinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Bublup?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Bublup's **ease of use** impressive, enabling effective organization and collaboration through a visual and intuitive interface.
- Users value the **visual organization** capabilities of Bublup, making project management intuitive and aesthetically pleasing.
- Users value the **visual project organization** and no-code sharing features of Bublup for enhanced collaboration.
- Users value Bublup for its **all-in-one solutions** , streamlining project management and enhancing overall productivity effortlessly.
- Users enjoy the **visual organization and easy collaboration** features of Bublup, enhancing project sharing and aesthetics.

##### Cons

- Users find the app **too expensive** at $9.99/month, especially with limited shared space and no affordable options.
- Users are frustrated by the **500 limit on shared space** , restricting access for large communities despite high costs.
- Users express frustration with the **500 limit on shared space** , restricting access for larger communities on the expensive plan.
- Users face **capacity limitations** with just 500 shared spaces, restricting access for larger communities on the costly plan.
- Users are frustrated with the **export limitations** , feeling betrayed by the lack of affordable options after years of loyalty.

#### What Are Recent G2 Reviews of Bublup?

**["Beautiful No-Code Visual Project Boards That Feel Like Mini Websites"](https://www.g2.com/survey_responses/bublup-review-12384497)**

**Rating:** 5.0/5.0 stars

_— Amie L._

[Read full review](https://www.g2.com/survey_responses/bublup-review-12384497)

**["An excellent no-IT solution for SMBs 👏"](https://www.g2.com/survey_responses/bublup-review-10634109)**

**Rating:** 5.0/5.0 stars

_— Pradeep S._

[Read full review](https://www.g2.com/survey_responses/bublup-review-10634109)

### [Crowdstack Pro](https://www.g2.com/products/crowdstack-pro/reviews)

Crowdstack Pro is online community is the easiest and most flexible platform to communicate with your customers, fans, employees, franchise owners, influencers, and partners. Use Crowdstack Pro's blogging, forums, calendar, surveys, chat, member management, automated admin workflow, templates, and advanced reporting to centralize your conversations in a space that you control. As a SaaS, there's no coding, it just works. Bring everyone together in a public or private (or mixed) space. Our fully responsive design makes mobile experience a pleasure. Use our APIs to integrate with the rest of your marketing stack, and single sign-on for member authentication. Crowdstack, Inc. (formerly Social Strata, Inc.) the makers of Crowdstack Pro, was founded in 1998, and was responsible for many of the innovations that are now industry-standard for community platforms. We apply our 20+ years of community management expertise to help our customers launch and grow successful communities. We are headquartered in Charleston, SC, serving customers around the world.

**Average Rating:** 2.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Crowdstack Pro?

- **Community Feeds & Discussions:** 1.7/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 3.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Crowdstack Pro?

- **Seller:** [Social Strata](https://www.g2.com/sellers/social-strata)
- **Year Founded:** 1998
- **HQ Location:** Mt. Pleasant, US
- **Twitter:** @getcrowdstack  
1,345 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db62b63b776396b668884c02c1cc51ee455e0b9092279093c6e36ad317e0c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocial-strata-inc.&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Crowdstack Pro?

**["Briefly used it but didn't like it much."](https://www.g2.com/survey_responses/crowdstack-pro-review-743020)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/crowdstack-pro-review-743020)

#### What Are G2 Users Discussing About Crowdstack Pro?

- [What is Crowdstack Pro used for?](https://www.g2.com/discussions/what-is-crowdstack-pro-used-for)

### [Discut](https://www.g2.com/products/discut/reviews)

Discut is like the ultimate solution for organizing all your blogs, customer feedback, Q&A, and more in one place. No more having stuff scattered everywhere!With Discut, you can easily collect feature requests, let your customers help each other, keep everyone informed with announcements, and even send out email newsletters. Plus, you can keep your documentation organized and discussed in the same place. The best part? You can add anything else that helps you reach your goals – it's super customizable!One of the users, Max Tilyupo, Founder at Edme, says it helped them ditch nearly a dozen clunky tools and streamline their workflow like never before. The testimonials are really impressive, with people mentioning better decision-making, increased productivity, and much more.It also offers built-in newsletters, integrations, and powerful SEO to help you reach more people. The performance is top-notch, thanks to its Rust-based architecture, and you can integrate it into your workflow with ease.Discut is a game-changer when it comes to efficient communication with customers and boosting your team's productivity. You can try it for free, and they've got a super helpful support team if you need any assistance. Check it out, and let the team know what you think!

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Discut?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Discut?

- **Seller:** [BridgeX](https://www.g2.com/sellers/bridgex)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Discut?

**["Nothing is missed with Discut"](https://www.g2.com/survey_responses/discut-review-8138130)**

**Rating:** 5.0/5.0 stars

_— John R._

[Read full review](https://www.g2.com/survey_responses/discut-review-8138130)

**["A Powerful Communication Platform for Seamless Collaboration"](https://www.g2.com/survey_responses/discut-review-8129219)**

**Rating:** 5.0/5.0 stars

_— Maxim T._

[Read full review](https://www.g2.com/survey_responses/discut-review-8129219)

### [GroupApp](https://www.g2.com/products/groupapp/reviews)

Your online membership community and courses in one place! Increase engagement, grow revenue with a unified platform and integrate with tools you already use without needing to hire a developer.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate GroupApp?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind GroupApp?

- **Seller:** [GroupAp LCC](https://www.g2.com/sellers/groupap-lcc)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d575808a1e229e8bec4e8f8fdcae4b8d800314619e3847a9938daa2bc487dd2&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgroupapp&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of GroupApp?

**["Everything for Group Learning in One Place"](https://www.g2.com/survey_responses/groupapp-review-13142445)**

**Rating:** 5.0/5.0 stars

_— Priyanshi M._

[Read full review](https://www.g2.com/survey_responses/groupapp-review-13142445)

**["Liked the app and its features are mind blowing"](https://www.g2.com/survey_responses/groupapp-review-8178043)**

**Rating:** 5.0/5.0 stars

_— Om G._

[Read full review](https://www.g2.com/survey_responses/groupapp-review-8178043)

### [Groupsite](https://www.g2.com/products/groupsite/reviews)

Build your community the right way. A Groupsite enables your group to communicate, collaborate and network to drive your mission, organization, cause or company. Groupsites are modular, customizable, mobile and engaging. Groupsites include: - Discussions - communicate with listserv-like functionality - Calendars - collect RSVPs or share important dates - File Storage - store and comment on files and documents - Media Sharing - share photos and videos in galleries - Blogs - author articles that inform your group - Member Profiles - make it easy for members network - Subgroups - create mini Groupsites with your Groupsite - Analytics - leverage usage data to track and drive engagement To drive your mission, you must own your community. Over 60,000 Groupsite communities created. All-inclusive, no per-user fees Start a 30-day FREE trial No credit card required

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Groupsite?

- **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 5.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Groupsite?

- **Seller:** [Groupsite.com Inc](https://www.g2.com/sellers/groupsite-com-inc)
- **Year Founded:** 2006
- **HQ Location:** Oakland with a team worldwide, US
- **Twitter:** @Groupsite  
881 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3edcd0b3523939dc0301aed9348b801f137e7df827f1bb796c3efa44d9806515&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgroupsite-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About Groupsite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **member engagement** facilitated by Groupsite, enhancing their interaction and collaboration experiences.
- Users value the **centralized communication** offered by Groupsite, enhancing collaboration and engagement among members.
- Users value the **member engagement** fostered by Groupsite, enhancing collaboration and connections within communities.
- Users value the **customizable spaces** on Groupsite, enhancing collaboration and member engagement effectively.
- Users value the **engagement features** of Groupsite, which foster interaction and build strong community connections.

##### Cons

- Users find **limited customization** for non-admins frustrating, impacting their ability to tailor the Groupsite experience.

#### What Are Recent G2 Reviews of Groupsite?

**["Best Collaboration Application in the market."](https://www.g2.com/survey_responses/groupsite-review-10481104)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/groupsite-review-10481104)

**["One of the goods social forum"](https://www.g2.com/survey_responses/groupsite-review-5314304)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/groupsite-review-5314304)

#### What Are G2 Users Discussing About Groupsite?

- [What is Groupsite Social Collaboration used for?](https://www.g2.com/discussions/what-is-groupsite-social-collaboration-used-for)

### [Jugo](https://www.g2.com/products/jugo/reviews)

Jugo is the next-gen virtual meeting platform built for the moments that matter. It turns your Zoom calls into immersive, attention-grabbing experiences. Its cinematic virtual stages transform flat calls into on-brand, immersive environments that grab attention from start to finish. Hosts feel unstoppable and in control, attendees are engaged from minute one, and every conversation can drive measurable business momentum. Jugo Intelligence provides AI-driven insights before, during, and after meetings, helping hosts own the moment and deliver presentations that leave a lasting impression. Better yet, it’s frictionless, working seamlessly with the tools you already use, with no downloads, plugins, or extra hardware required. Pioneered on the back of 30 years of experience in events management, powered by NVIDIA, and proven with the world’s biggest brands like Coca-Cola, Amex, and Vodafone. When important things and important people are on the line, Jugo helps you own the moment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Jugo?

- **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10)
- **Community Engagement Analytics:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Jugo?

- **Seller:** [Jugo Digital](https://www.g2.com/sellers/jugo-digital)
- **Year Founded:** 2022
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2660ba9735e9e7d84b2e1cc7d34645664c2fb72d022b109e06e597549f4b73f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwearejugo%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Jugo?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **ease of use** of Jugo, facilitating seamless communication and positive experiences across varied meeting sizes.
- Users love Jugo for its **customizable privacy settings** and effective user interface, enhancing their video connectivity experience.
- Users appreciate the **customizable privacy levels** and features that enhance access convenience for their specific needs.
- Users value the **customizable attendee engagement features** of Jugo, enhancing participation and interaction during events.
- Users appreciate the **customizable attendee management features** of Jugo, enhancing event organization and insights.

##### Cons

- Users note the need for **improvement in user interface and navigation** , which affects their overall experience with Jugo.
- Users find Jugo **not user-friendly** due to navigation issues and complex setup requirements, impacting overall usability.
- Users face **navigation difficulties** on Jugo, particularly on mobile, impacting overall usability and experience.
- Users note the need for improvements in **poor interface design** , facing lag and navigation issues detracting from usability.
- Users face **poor navigation** issues on Jugo, which hinder usability and complicate the overall experience.

#### What Are Recent G2 Reviews of Jugo?

**["Review for jugo"](https://www.g2.com/survey_responses/jugo-review-7916311)**

**Rating:** 4.5/5.0 stars

_— Aman S._

[Read full review](https://www.g2.com/survey_responses/jugo-review-7916311)

**["I loved it."](https://www.g2.com/survey_responses/jugo-review-7908521)**

**Rating:** 4.5/5.0 stars

_— Anuj K._

[Read full review](https://www.g2.com/survey_responses/jugo-review-7908521)

### [Muut](https://www.g2.com/products/muut/reviews)

Commenting and forums for your site.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Muut?

- **Community Feeds & Discussions:** 7.5/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Muut?

- **Seller:** [Muut](https://www.g2.com/sellers/muut)
- **HQ Location:** N/A
- **Twitter:** @getmuut  
669 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Muut?

**["Very good forum software"](https://www.g2.com/survey_responses/muut-review-2512740)**

**Rating:** 4.5/5.0 stars

_— katty h._

[Read full review](https://www.g2.com/survey_responses/muut-review-2512740)

**["Very Good Forum Software"](https://www.g2.com/survey_responses/muut-review-687210)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/muut-review-687210)

#### What Are G2 Users Discussing About Muut?

- [What is Muut used for?](https://www.g2.com/discussions/what-is-muut-used-for)

### [Open Social](https://www.g2.com/products/open-social/reviews)

We provide a flexible Community Experience Platform (CXP) to build and manage online communities and platforms. We excel in mission-critical platforms for mission-driven clients, such as the United Nations, IATA, Greenpeace, the European Commission, the World Bank, WAGGGS, Scouts, Lego Foundation and many more. Build on open-source frameworks such as Drupal and GraphQL our platform is easy to integrate into your existing eco-system while we maintain the highest standards for user privacy and organizational security. Our CXP products exists ao of a Community Management System (CMS), Cloud Platform, Engagement Automation and AI-driven knowledge management. In addition we offer professional services for custom development, integrations, data migration and excellent support. We are ISO 27001 certified and GDPR approved by the European Commission. Feel free to reach out for a demo of our platform and insights how we can support you and your organization to build a thriving online community. \*What is a CXP?\* Our Community Experience Platform (CXP) is a comprehensive software solution designed to elevate the way organizations manage and engage with their communities. Unlike traditional community software, a CXP goes beyond basic functions to offer a holistic approach to platform building and member engagement. It integrates multiple products, such as a Community Management System (CMS), Engagement Automation, Gaia AI, and more, into a unified platform. The goal of our CXP is to deliver an exceptional and delightful user experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Open Social?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 9.2/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Open Social?

- **Seller:** [Open Social](https://www.g2.com/sellers/open-social)
- **Year Founded:** 2016
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15914b1c63b70926b1a7a59cf0b1985b5be4e4cac152d7ce85fec77ec13484aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopensocial%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Open Social?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **platform robustness** of Open Social, finding it ideal for creating diverse social pages seamlessly.

#### What Are Recent G2 Reviews of Open Social?

**["Open social"](https://www.g2.com/survey_responses/open-social-review-10327864)**

**Rating:** 5.0/5.0 stars

_— Ayush M._

[Read full review](https://www.g2.com/survey_responses/open-social-review-10327864)

**["An OPEN, flexible Community Platform"](https://www.g2.com/survey_responses/open-social-review-9641162)**

**Rating:** 5.0/5.0 stars

_— Ullrich N._

[Read full review](https://www.g2.com/survey_responses/open-social-review-9641162)

### [Orbit](https://www.g2.com/products/orbit/reviews)

Orbit is the leading community growth platform that scales the impact of your company’s most valuable resource—its community of users, advocates, and contributors. Increase revenue and retention, accelerate product adoption, and give each department a holistic view of the member activities they care about.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Orbit?

- **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Orbit?

- **Seller:** [Postman](https://www.g2.com/sellers/postman)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @getpostman  
55,430 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=387bd8923824ec34f29fd56c51f51823e963890b97c42c7a383c45449231e7a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3795851%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,512 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Orbit?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive analytics** provided by Orbit, making project management and data monitoring straightforward and efficient.
- Users appreciate the **friendly customer support** of Orbit, enhancing their overall experience with the platform.
- Users find Orbit to be **incredibly easy to use** , enabling efficient project management and seamless collaboration.
- Users love the **easy setup** of Orbit, making it simple for anyone to implement and use effectively.
- Users value the **user-friendly integration** of Orbit with Outlook and OneDrive, making document handling effortless.

##### Cons

- Users feel the lack of a **mobile version** of Orbit limits functionality and access to its features on-the-go.
- Users feel the need for a **mobile version** of Orbit to fully utilize its functions and access files easily.

#### What Are Recent G2 Reviews of Orbit?

**["Orbit better than any girl friday"](https://www.g2.com/survey_responses/orbit-review-10308401)**

**Rating:** 4.5/5.0 stars

_— michelle m._

[Read full review](https://www.g2.com/survey_responses/orbit-review-10308401)

### [Oxwall](https://www.g2.com/products/oxwall/reviews)

Oxwall is a versatile, open-source social networking software designed to empower individuals and organizations to create customized online communities. With its user-friendly interface and extensive plugin ecosystem, Oxwall enables users to build and manage social networks, family sites, and collaboration platforms tailored to their specific needs. Its flexibility and scalability make it suitable for a wide range of projects, from niche communities to enterprise solutions. Key Features and Functionality: - User Engagement Tools: Facilitates photo and video sharing, user blogs, forums, groups, events, and real-time chat, fostering active community participation. - Privacy and Security: Offers robust privacy settings, allowing users to control content visibility and access, ensuring a secure environment. - Customization and Extensibility: Provides a drag-and-drop content management system (CMS) and a variety of themes and plugins, enabling extensive customization without coding knowledge. - Monetization Options: Supports membership levels, user credits, and integration with multiple payment gateways, allowing for diverse revenue streams. - Administrative Control: Features comprehensive member and content management tools, content moderation capabilities, and detailed analytics for informed decision-making. Primary Value and User Solutions: Oxwall addresses the need for a flexible and cost-effective solution for building online communities. By offering a platform that is both easy to set up and highly customizable, it enables users to create engaging social networks without significant technical expertise. Its open-source nature ensures continuous improvement and adaptability, making it a reliable choice for those seeking to establish a dynamic online presence.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Oxwall?

- **Community Feeds & Discussions:** 7.5/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 9.2/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.3/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Oxwall?

- **Seller:** [Oxwall](https://www.g2.com/sellers/oxwall)
- **Year Founded:** 2010
- **HQ Location:** Lake Oswego, OR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Oxwall?

**["easy to use for family sites, blogging, forum..."](https://www.g2.com/survey_responses/oxwall-review-833405)**

**Rating:** 4.5/5.0 stars

_— Verified User in Research_

[Read full review](https://www.g2.com/survey_responses/oxwall-review-833405)

#### What Are G2 Users Discussing About Oxwall?

- [What is Oxwall used for?](https://www.g2.com/discussions/what-is-oxwall-used-for)

### [Talkbase](https://www.g2.com/products/talkbase/reviews)

Talkbase helps companies measure why community matters. Visualize your community's impact on the business and build powerful programs with the right data. With Talkbase community analytics, teams can easily analyze how and why customers engage in their community throughout out their acquisition, onboarding, and retention process. We visualize the impact of community on your business growth down to a single member. With add-on engagement modules like events or community hubs, you can turn data into action. Get started by taking a 21-day free trial (no CC details required).

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Talkbase?

- **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Talkbase?

- **Seller:** [Talkbase](https://www.g2.com/sellers/talkbase-6f545772-9716-4bde-9b87-537d2158b025)
- **Year Founded:** 2021
- **HQ Location:** Remote, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83b7ce83f2bb9e34901ca516a44a1ae14040f15f9fd14b96c22c7125b4ce1d49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftalkbasehq%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Talkbase?

**["The community tool to use!"](https://www.g2.com/survey_responses/talkbase-review-9196182)**

**Rating:** 5.0/5.0 stars

_— Filip G._

[Read full review](https://www.g2.com/survey_responses/talkbase-review-9196182)

**["Ideal Tool To Compliment Our Community"](https://www.g2.com/survey_responses/talkbase-review-9181019)**

**Rating:** 5.0/5.0 stars

_— Jenny W._

[Read full review](https://www.g2.com/survey_responses/talkbase-review-9181019)

### [Zircly](https://www.g2.com/products/zircly/reviews)

Zircly is the key to an exclusive world of opportunities. For founders, creators, entrepreneurs, event organizers, community managers, and thought leaders, Zircly offers a unique platform to build private, invite-only communities centered around shared interests and goals. Why Zircly Stands Out: Exclusive Connections: Connect with like-minded professionals who share your vision and drive for success. Privacy and Control: Create and lead private communities, ensuring your discussions and ideas remain confidential. Shared Goals: Engage in conversations that resonate with your dreams and collaborate effortlessly. All-in-One Platform: Host events, share expertise, and network seamlessly, all in a single place. Unlock Your Potential with Zircly: No matter your role, Zircly is your launchpad for connecting, collaborating, and achieving. Join today to elevate your professional journey. Explore the Future of Networking with Zircly. Your community is just a click away. Join now.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Zircly?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Zircly?

- **Seller:** [DCKAP](https://www.g2.com/sellers/dckap)
- **Year Founded:** 2005
- **HQ Location:** Austin, TX
- **Twitter:** @DCKAP  
1,217 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2126a292cf5142f3af9275a9f8362d709dbcad9edf23f8f9f2f6565b580464ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F754694%2F&secure%5Burl_type%5D=linkedin_company_website)  
209 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Zircly?

**["Intuitive, powerful and flexible tool for building communities"](https://www.g2.com/survey_responses/zircly-review-9157714)**

**Rating:** 5.0/5.0 stars

_— Benjamin T._

[Read full review](https://www.g2.com/survey_responses/zircly-review-9157714)

### [ablefy](https://www.g2.com/products/ablefy/reviews)

elopage stands for Product, Payment & Automation and is an all-in-one online sales platform. With elopage, entrepreneurs can create and sell digital products. The focus is on building and scaling an online business. The company offers integrated online shops as well as accounting simplification and tax automation. In addition, the most common payment options and payment methods, including various currencies, are available. Thanks to integrated interfaces, elopage can also be used in a compatible manner. The German headquarters and location of the company are in Berlin.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ablefy?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ablefy?

- **Seller:** [ablefy](https://www.g2.com/sellers/ablefy)
- **Year Founded:** 2015
- **HQ Location:** Berlin, Germany
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0454477aa26b7111dc3eae964f27699bfc1016bc6fa360017515269758c2c2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyablefy%2F&secure%5Burl_type%5D=linkedin_company_website)  
126 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About ablefy?

_AI-generated summary from verified user reviews_

##### Cons

- Users struggle with **account management issues** due to poor support, high prices, and limited functionality affecting usability.
- Users experience significant **approval process issues** with Ablefy, citing delays, poor support, and limited global functionality.
- Users report **billing issues** with Ablefy, highlighting steep price increases and inadequate support responses regarding concerns.
- Users report significant **connectivity issues** with Ablefy, affecting usability and support response times detrimental to their experience.
- Users are frustrated with the **high costs** and poor functionality of Ablefy, deeming it a waste of money.

#### What Are Recent G2 Reviews of ablefy?

**["Great package to offer online courses"](https://www.g2.com/survey_responses/ablefy-review-11454041)**

**Rating:** 5.0/5.0 stars

_— Olivia P._

[Read full review](https://www.g2.com/survey_responses/ablefy-review-11454041)

**["We use elopage as an almost all in one solution for our business"](https://www.g2.com/survey_responses/ablefy-review-7208796)**

**Rating:** 5.0/5.0 stars

_— Verified User in Professional Training & Coaching_

[Read full review](https://www.g2.com/survey_responses/ablefy-review-7208796)

### [AlumNet](https://www.g2.com/products/alumnet/reviews)

AlumNet is a cloud solution that does everything from e-mail, sms, calendars, announcements, arranging reunions ,sharing documents, photos, videos and an online shop etc.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate AlumNet?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 1.7/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind AlumNet?

- **Seller:** [AlumNet](https://www.g2.com/sellers/alumnet)
- **Year Founded:** 2000
- **HQ Location:** Cape Town, ZA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=895d420ebc3d5080ee0ab71c9713dea490f3d031f5c642fcba58e934000f9f7c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falumnet&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of AlumNet?

**["AlumNet - The Alumni solution."](https://www.g2.com/survey_responses/alumnet-review-3293189)**

**Rating:** 5.0/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/alumnet-review-3293189)

### [Breezio](https://www.g2.com/products/breezio/reviews)

Breezio is a cloud-based community engagement platform designed to help associations, non-profits, and other organizations foster active participation among their members. Unlike traditional community software that often functions as a static forum, Breezio emphasizes "live" engagement by integrating real-time communication, content sharing, and networking features into a single interface. It allows users to collaborate on articles, join chats, and manage groups, all within a unified ecosystem intended to break down information silos. Breezio focuses on peer-to-peer knowledge sharing and member-to-member interaction. It provides organizations with tools to host virtual events, manage directories, and analyze member behavior through reporting. By combining social networking elements with professional development resources, Breezio aims to increase member retention and create a more vibrant, value-driven digital environment for professional communities.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Breezio?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Breezio?

- **Seller:** [Breezio](https://www.g2.com/sellers/breezio)
- **Year Founded:** 2015
- **HQ Location:** Rockville, US
- **Twitter:** @brzio  
512 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=533aa2f0d1efc69f54eb78e7ab39c815eb67b0d8071de71472f284669eb30926&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9408303%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Breezio?

**["Breezio is an excellent training platform."](https://www.g2.com/survey_responses/breezio-review-352868)**

**Rating:** 5.0/5.0 stars

_— John S._

[Read full review](https://www.g2.com/survey_responses/breezio-review-352868)

#### What Are G2 Users Discussing About Breezio?

- [What is Breezio used for?](https://www.g2.com/discussions/what-is-breezio-used-for)

- [‹ Prev‹ Prev](/categories/online-community-management?open_modal_url=%2Fproducts%2Fnas-io%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-community-management%26source%3Dcategory&order=g2_score&page=5#product-list)
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- …
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[Browse Online Community Management Themes](/categories/online-community-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests.

Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement.

Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions.

Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected.

To qualify for inclusion in the Online Community Management category, a product must:

- Provide a digital platform or forum to host community discussion and peer-to-peer communication
- Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions
- Provide a library of resources to share information and documentation internally and a content management center
- Provide a member directory and CRM features to manage members in one place

Show More

* * *

## How Do You Choose the Right Online Community Management Software?

### What You Should Know About Online Community Management Software

### Online Community Management software buying insights at a glance 

[Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project.

Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever.

Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community.

### **Top 5 FAQs from software buyers:**

- What’s the best online community management tool for driving ongoing engagement?
- Which community management features matter most for moderation at scale?
- How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools?
- What should I budget for affordable community management platforms for small business vs. enterprise community platforms?
- How long does it take to migrate members and content from an existing community?

**G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score))

### What are the top-reviewed Online Community Management on G2?

[Mighty Networks](https://www.g2.com/products/mighty-networks/reviews)

- Number of Reviews: 544
- Satisfaction: 100
- Market Score: 92
- G2 Score: 96

[Circle](https://www.g2.com/products/circle-so-circle/reviews)

- Number of Reviews: 217
- Satisfaction: 98
- Market Score: 88
- G2 Score: 93

[Hivebrite](https://www.g2.com/products/hivebrite/reviews)

- Number of Reviews: 147
- Satisfaction: 67
- Market Score: 84
- G2 Score: 76

[Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews)

- Number of Reviews: 247
- Satisfaction: 62
- Market Score: 90
- G2 Score: 76

[Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews)

- Number of Reviews: 82
- Satisfaction: 53
- Market Score: 94
- G2 Score: 73

Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in Online Community Management

#### Feedback Pros: What Users Consistently Appreciate

- **A personal, constantly improving platform that simplifies community management through automation**
- _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_
- **A visually polished, flexible platform that streamlines workflows and strengthens member engagement**
- _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_
- **Easy onboarding with intuitive navigation keeps members participating**
- _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_

#### Cons: Where Many Platforms Fall Short

- **Frustration with plan limitations, pricing barriers, and time-intensive setup**
- _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_
- **Powerful capabilities with an initial learning curve**
- _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_
- **Limited advanced features and customization depth**
- _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_

### My Expert Takeaway on Online Community Management Software

Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales.

Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action.

For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows.

### Online Community Management Software FAQs

#### What is online community management?

Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably.

#### How to manage online communities?

Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows.

#### What is the purpose of an online community?

The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions.

#### What are the key features of community management software?

Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently.

#### What are the benefits of adopting community management software?

The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)
2. [G2 Market Presence Score Overview](https://www.g2.com/reports)

Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

**Last updated on: January 9, 2026**