Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the phone Analyze and control bandwidth traffic by application, port, IP, and or protocol. Enable real-time, dynamic, and pre-scheduled bandwidth modifications as often as you like. Direct communication with your tier 3 engineering POD, enabling you to scale your IT infrastructure without headcount and especially without headaches Deliver high-quality services proactively and at scale with real-time analytics and reports If you need access to third party apps like ServiceNow, the CommandLink API enables streaming push and pull functions with any API enabled app.
Average Rating: 4.8/5.0
Total Reviews: 22
How Do G2 Users Rate Command|Link?
- Metadata Enrichment: 8.3/10 (Category avg: 8.5/10)
- Quality of Support: 9.7/10 (Category avg: 8.9/10)
- Multi-Network Monitoring: 9.4/10 (Category avg: 8.6/10)
- Network Visibility: 9.4/10 (Category avg: 8.9/10)
Who Is the Company Behind Command|Link?
- Seller: CommandLink
- Year Founded: 2012
- HQ Location: Bothell, Washington, United States
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LinkedIn® Page: www.linkedin.com
314 employees on LinkedIn®
Who Uses This Product?
- Company Size: 59% Medium, 32% Large
What Do G2 Reviewers Say About Command|Link?
AI-generated summary from verified user reviews
Pros
- Users value the exceptional responsiveness of Command|Link's customer support, enhancing their experience with personalized and proactive assistance.
- Users value the quick response time of Command|Link, appreciating their proactive and engaged support during network issues.
- Users commend Command|Link for their exceptional reliability, quick responses, and proactive support in managing ISP accounts.
- Users value the robust support from Command|Link, enjoying quick responses and a dedicated, engaged account team.
- Users value the ease of use of Command|Link, highlighting its helpful support and efficient service management.
Cons
- Users find the limited features of Command|Link hinder effective network management and troubleshooting options.
- Users face communication issues with Command|Link, as direct carrier contact for support is not available.
- Users find the insufficient information during issues frustrating, especially the lack of detailed ISP notes and direct contact options.
- Users find the lack of detailed configuration options in Command|Link limits effective network management and control.
- Users find the poor support services of Command|Link frustrating, especially lacking direct carrier contact for issues.
What Are Recent G2 Reviews of Command|Link?
"Effortless Onboarding, Great Service Team, and Major Cost Savings."
Rating: 5.0/5.0 stars
— Matthew F.
"CommandLink Delivers Responsive Support, Strong SLAs, and a User-Friendly Portal"
Rating: 4.5/5.0 stars
— Korbyn B.

