Multilingual Customer Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Multilingual Customer Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Multilingual Customer Support Software Articles
Multilingual Customer Support Capabilities Are More Accessible than Ever
Schadenfreude, vranyo/враньё, kummerspeck, schlimazel, etc., are all examples of words that are difficult to translate into an English counterpart without losing some of their inherent meaning. Now, imagine an emotionally charged customer voicing their frustrations in their second language (English). Even with a trained translator, there are native idiosyncrasies to every language that can confuse a trained professional. More importantly, using professional translators isn’t scalable for any high-growth business with ambitions to break into the international market. Multilingual customer support is a potential instrument to help overcome these misunderstandings.
2023 Trends in Customer Support, Automation, and Customer Loyalty
This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.
