Best Live Chat Software - Page 44

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Video Service Desk

Live Voice and Video Chat Button For Your Website Visitors To Call You A no-coding-needed, pluggable button similar to the one found on the bottom-right corner of this page. With added features like file sharing & screen sharing. We understand that each business is unique and one size does not fit all. Capture all the details that you need with dynamic contact forms tailored to your business needs. Display a custom message to your website visitors in case you are not online. Video Service Desk comes with your logo and you can customize the look and feel, position, size, button text and color to match your brand. Isn't that cool? Different buttons on different pages of your website could be used to route calls to different teams automatically. The button on your home page routes the call to your Sales team. Another button inside your member area could be set to route the calls to Customer Support by default.

Who Is the Company Behind Video Service Desk?

VirtualText

In 2026, customers don’t just want a reply; they want a conversation that never loses its place. VirtualText is an AI-powered engagement platform that unifies SMS, MMS, and Webchat into a single, collaborative workspace. Whether you are a small team starting with a single channel or an enterprise seeking full VoIP integration, VirtualText provides a scalable, flat-rate solution that eliminates "token shock" and usage-based pricing surprises.

Who Is the Company Behind VirtualText?

Vocoll

Vocoll is a secure, real-time, access-anywhere communication and collaboration platform.

Who Is the Company Behind Vocoll?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

voize

Voize is an innovative digital voice assistant designed to streamline documentation processes for non-desk professionals, particularly in the healthcare sector. By allowing users to input data through speech on their smartphones, voize's AI technology automatically generates structured documentation entries, which are seamlessly integrated into existing enterprise software systems. This approach significantly reduces the time spent on administrative tasks, enabling professionals to focus more on their core responsibilities.

Who Is the Company Behind voize?

  • Seller: voize
  • Year Founded: 2020
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

VooChat

Voo Chat is packed with everything a modern team needs to convert visitors into customers: 💬 Advanced Live Chat: Agent-to-agent messaging, departments, aliases, and customizable desktop/mobile widgets 🧠 Smart Engagement Tools: Triggers, attention bubble, sentiment tracking, and engagement analytics 🌍 Visitor Intelligence: Geo IP tracking, visitor info, pre-chat forms, platform/timezone detection 📈 Robust Reporting: Track chats, engagement, sentiment, and performance with detailed reports 🔐 Privacy & Control: Secure encryption, domain/platform restrictions, ban/unban controls 🚀 Unlimited Agents & History: Scale your team without limits, with full access to chat history 🛠️ Customization & Automation: White-labeling, custom sounds, mail notifications, operating hours, scheduler ⚡ Speed & Performance: High-load dashboard, real-time alerts, chat shortcuts, and smooth file transfers These features make Voo Chat a versatile, high-performance live chat tool ready for SaaS teams, ecom stores, and growth-focused businesses.

Who Is the Company Behind VooChat?

Waaru

Waaru is an AI-native WhatsApp Business automation platform that helps businesses handle customer conversations at scale - without hiring more staff or building complex technical infrastructure. Most WhatsApp automation tools work on a simple rule: if a customer sends X, reply with Y. This works until a customer says something unexpected - at which point the bot fails, the conversation dies, and the lead is lost. Waaru was built to solve exactly this problem. At the core of Waaru is a self-learning AI agent. On setup, the AI reads the business's website, product catalog, FAQs, and uploaded documents - building a knowledge base automatically. It then handles incoming WhatsApp conversations using that knowledge, answers questions accurately, qualifies leads, takes orders, and books appointments. After deployment, the AI learns from every real customer interaction and improves continuously, with no manual retraining required. When a conversation goes off the expected path mid-flow, Waaru's AI injection capability steps in - handles the unexpected input using the knowledge base, and resumes the structured conversation flow exactly where it left off. No dead ends. No confused replies. No lost customers. Beyond AI, Waaru provides a full WhatsApp Business operations platform: Conversation flow builder — a visual, drag-and-drop canvas with 21 node types. Businesses build structured conversation journeys using text messages, interactive buttons, list menus, WhatsApp native forms, conditional branching, API calls, delays, media, and product catalog messages - all without writing code. Integrations — Waaru connects to external systems via a native REST API node. Out-of-the-box integrations include Razorpay for in-conversation payment links, Shopify for order and product data, and any CRM, PMS, doctor-patient system, or D2C ecommerce backend that exposes an API or webhook. Inbound webhooks can trigger conversation flows from external events. Team inbox — a shared inbox where human agents manage conversations that the AI escalates or that require personal attention. When the AI hands off, the agent sees the full conversation history, the AI's prior responses, and all contact details - so the customer never repeats themselves. Broadcast campaigns — businesses can send Meta-approved template messages to opted-in contacts at scale, with audience segmentation, scheduled sending, and delivery and read rate tracking. Pricing transparency — Waaru passes Meta's WhatsApp conversation fees through at cost with zero markup. Businesses pay Meta's published per-conversation rates directly and pay Waaru only for the platform. Compliance and security — Waaru is compliant with India's Digital Personal Data Protection Act 2023. Infrastructure is hosted on AWS Mumbai (ap-south-1). Every workspace is fully isolated - no customer's data is accessible to another. Conversation data is never used to train AI models. All webhook communications use HMAC signature verification. Waaru supports multiple AI providers — Anthropic Claude, Google Gemini, and OpenAI GPT - giving businesses flexibility in their AI stack. The platform is built on Meta's official WhatsApp Business Cloud API and is suitable for businesses across e-commerce and D2C, healthcare and clinics, real estate, hotels and hospitality, financial services, and digital agencies managing multiple client accounts.

Who Is the Company Behind Waaru?

WAButton

WAButton is a WhatsApp website contact widget for small businesses and agencies. Visitors choose Sales, Support or a named contact, then continue in the WhatsApp or WhatsApp Business app your team already uses. Customize the widget in a live editor, set display triggers, opening hours, holidays and away messages, and install with one line of code. Multiple contacts start on Starter. Pro and Agency lead forms save enquiry details and prefill the WhatsApp handoff. Webhooks send saved enquiries to an endpoint you configure for n8n workflows, CRM updates or notifications. These are configurable workflows, not included native CRM connectors. A saved enquiry does not confirm that a WhatsApp message was sent. WAButton does not provide a shared inbox or send WhatsApp messages automatically. Free includes one button, one contact and up to 10000 monthly visitors, with no card required. Monthly plans: Starter $9, Pro $19 and Agency $59. Paid plans offer a 14-day trial requiring a card. No WhatsApp Business API or per-message fees are required. Product walkthrough: https://www.youtube.com/watch?v=VZhy5g1F6To Free WhatsApp link and QR tools: https://wabutton.app/tools

Who Is the Company Behind WAButton?

WADeck - WhatsApp CRM

WADeck is a free embedded WhatsApp CRM tool that is lightweight and user-friendly, with powerful AI capabilities to help you increase your sales volume quickly. Features: ● AI-powered GPT Assistant: Optimize your WA CRM workflow with AI-powered suggestions to enhance overall efficiency. Customize your own exclusive AI assistant. ● Intelligent generation of WA message templates: Simply input a few keywords, and AI will generate professional and engaging message content for you. ● WA buttons: Pre-set reply options for users, allowing them to quickly interact with you by clicking buttons. Reply types support links and phone numbers. ● Automatic conversation translation: AI automatically translates customer messages with precision and speed, greatly expanding your customer reach. ● Broadcast: Notify multiple WA numbers with messages all at once. Choose from groups or upload numbers via Excel. ● WA status from Web: Directly publish and update your WA status from WhatsApp Web, keeping it in sync with your mobile device. Easily manage your status from your desktop or laptop using our plugin, without needing a mobile device. ● Organize your WA conversations in custom tabs: AI automatically organizes and manages your contact conversations in tabs. Create your own custom tabs as well. ● Quick replies: Set custom phrases or message templates for quick replies, simply with a tap. ● Auto-reply: Provide intelligent automation tools to effectively handle repetitive conversations and interactions, saving you time while continuously engaging users. ● Scheduled messages: Set messages to be sent to personal chats or groups on chosen dates and times. Customize delivery options, with choices for expiration, receiving automatic cancellation, or scheduled repetition. ● Reminders: Set follow-up reminders for each customer, ensuring you never miss important matters.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind WADeck - WhatsApp CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About WADeck - WhatsApp CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of WADeck, enhancing performance and aiding non-English users effectively.
  • Users appreciate the ease of use of WADeck, making it accessible and efficient for quick interactions.
  • Users value the helpful AI-powered assistant that offers intelligent suggestions and improves performance significantly.
Cons
  • Users find the complexity of WADeck challenging, especially for non-technical individuals and new users.
  • Users find the difficult navigation a significant barrier, especially for those new to the platform.
  • Users find the learning curve steep, making navigation difficult for non-technical individuals and new users.

What Are Recent G2 Reviews of WADeck - WhatsApp CRM?

Waslo

Waslo is a multi-channel AI agent that answers your customers on WhatsApp, Instagram, Messenger, Telegram, Outlook email and your website chat — around the clock, in the customer's own language. The agent replies from your knowledge base and product catalog (prices, photos, PDF brochures), qualifies every lead as Hot, Warm or Cold with a topic, routes the conversation to the right team member, books appointments through Google Calendar or Cal.com, can answer with voice notes, and hands the chat to a human the moment a customer asks for one. Connect WhatsApp with a QR code in minutes, or use the official WhatsApp Business API. Sync your store catalog from Shopify, Salla, Zid or ikas, send leads to HubSpot or any CRM through webhooks, and build on the same agent with the Waslo Agent API. One shared inbox for every channel and a dashboard in seven languages (English, Arabic, Turkish, Spanish, Portuguese, Simplified and Traditional Chinese). Built for small and growing businesses — clinics, real estate, restaurants and online stores. Start pay-as-you-go with no subscription, or move to the flat-rate Growth plan.

Who Is the Company Behind Waslo?

WAZZUP

Your business uses WhatsApp to communicate with clients? Connect it to your CRM in 5 minutes without developers and magic! With Wazzap selling in instant messengers will finally be convenient and there will be no more mess in messages! Write new contacts first directly from CRM Don’t wait your client to write first, with Wazzup you can start new conversations in CRM in 2 clicks. All messengers functionality in your CRM window Not just simple messages synchronization - use all messengers benefits while working in CRM from emoticons and attachments up to group chats. Keep in touch with your chats in any way you want You can answer your customers in any way which is the most comfortable for you at the moment: - in HubSpot by opening a window with chats; - from the contact and deal cards; - from your phone by installing the mobile app; - from your personal Wazzup account. One integration for all messengers Connect WhatsApp, Instagram and Telegram to HubSpot and use all messengers from one window. Easy setup in 5 minutes Add Wazzup to your CRM, choose employees' roles, stage of funnel where to create new deals, how to distribute them between managers and you’re ready to start. Basically you’ll have 3 roles: - Sales Reps: see only messengers from their customers and can get new customers; - Managers: don't receive new requests, see all chats and can write to any client if necessary; - Quality Control: correspondence of all managers but will not be able to write to any client. Speed up your communication with messages templates Templates will help save time and eliminate mistakes on the part of managers when answering frequently asked questions. In addition, so that you do not manually attach the same file each time, you can attach it once when creating or editing a template. Stable connection 24/7/365 When working in Open Channels, messages are first processed by our service, and then by HubSpot. In the event of an CRM failure, we will not be able to influence the operation of the service in any way. When working in the Wazzup chat, only we are engaged in message processing. This increases the stability of the service and therefore the likelihood of downtime for the sales department decreases. Answer your clients at any time with auto-responses Autoresponders, unlike salespeople, do not ask for food and always work. That's why Wazzup robots can be trusted for: - Notifying them of off-hours; - Greeting a new customer; - Answering a missed call on WhatsApp. Automate your work in messengers With Wazzup you can you can use all automation tools right in CRM: - Automate your whole sales funnel with chat bots; - Send out mailings to clients via the WABA channel; - Send auto-messages when a lead or deal is created or moves on to new funnel stages. Messengers cross-cutting analytics: Wazzup transfers client’s identifier to CRM, and from CRM information about the client will go to Google Analytics. You will find out from which advertising source the performance rating of your advertising channels came.

Who Is the Company Behind WAZZUP?

Weave

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

Average Rating: 4.6/5.0

Total Reviews: 519

How Do G2 Users Rate Weave?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Weave?

  • Seller: Weave
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Lehi, Utah
  • LinkedIn® Page: www.linkedin.com
    1,200 employees on LinkedIn®
  • Ownership: NYSE: WEAV

Who Uses This Product?

  • Who Uses This: Office Manager, Practice Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 91% Small, 7% Medium

What Do G2 Reviewers Say About Weave?

AI-generated summary from verified user reviews

Pros
  • Users find Weave to be very easy to use, enhancing efficiency with intuitive designs and smooth integration.
  • Users love how Weave enhances communication, making patient engagement smooth and efficient with reliable, intuitive features.
  • Users love the real-time texting capabilities of Weave, enhancing communication and improving patient engagement effortlessly.
  • Users value the enhanced patient communication Weave provides, greatly improving engagement and operational efficiency.
  • Users find Weave’s texting communication incredibly convenient, allowing seamless patient interactions and efficient information sharing.
Cons
  • Users report occasional technical issues like slow performance and missed notifications, affecting the overall experience.
  • Users experience messaging issues with delays and glitches that hinder effective communication and workflow.
  • Users experience communication issues with Weave, leading to patient frustration and marketing inefficiencies.
  • Users experience connectivity issues with Weave, leading to disruptions in communication and operational efficiency.
  • Users feel the limited features restrict functionality, particularly in scheduling and package capabilities.

What Are Recent G2 Reviews of Weave?

What Are G2 Users Discussing About Weave?

WebDialogAI

AI-powered live chat widget that automates customer support and drives sales. WebDialogAI learns from your knowledge base, product catalog, and business context to answer customer questions instantly — 24/7. When conversations need a human touch, it seamlessly hands over to live agents with full context. One-click Shopify integration, built-in analytics, and knowledge gap detection help businesses continuously improve their support quality while reducing response times.

Who Is the Company Behind WebDialogAI?

WeConnect.chat

The powerful Chatbot Engagement Platform that blends AI Chatbots with Human Connection. WeConnect.chat, an intuitive customer engagement platform that helps businesses improve customer support, lead generation, and other communication with a blend of AI chatbots, rule-based systems, and human touch through a live and video chat-enabled multi-channel agent dashboard.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate WeConnect.chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind WeConnect.chat?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of WeConnect.chat?

We love Joe

We Love Joe is a multichannel AI customer support platform that handles customer conversations across phone, email, WhatsApp, Instagram DMs, Facebook Messenger, and other channels through a single AI agent named Joe. Unlike standalone chatbots or phone-only AI receptionists, We Love Joe connects every inbound channel into one unified system. Joe answers calls, replies to messages, books appointments, handles FAQs, and escalates to a human when needed without businesses having to manage each platform separately.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate We love Joe?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind We love Joe?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of We love Joe?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026