Best Incident Management Software - Page 14

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

NoDisrupt

Built for teams monitoring APIs, websites, databases, and customer-facing services. NoDisrupt gives you monitor-level visibility, incident timelines, alert escalation, and status pages — in one focused platform built for operations teams.

Who Is the Company Behind NoDisrupt?

Noggin

Noggin is an industry-leader in safety, security, and critical event management technology with its next-generation, software platform. The award-winning Noggin platform provides an all-hazards approach to incident management, housing all of the tools needed to help make informed decisions and respond effectively to any incident, large or small. The Noggin platform includes solutions for: business continuity, crisis management, work safety, emergency management, and operational security.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate Noggin?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Noggin?

  • Seller: Noggin
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Sydney, Australia
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 72% Large, 28% Medium

What Are Recent G2 Reviews of Noggin?

Novara Flex

Novara Flex — EHS & Operational Risk Management Software for Hazardous Industries What is Novara Flex? Novara Flex is a cloud-based EHS (Environmental, Health & Safety) and operational risk management software platform built for mid-market and SMB companies in regulated, hazardous industries. Flex is built for operations and safety teams that manage complex compliance requirements, replacing disconnected spreadsheets and manual processes with a single system of record. Flex gives safety teams one place to report incidents, run inspections and audits, manage corrective actions, track training and certifications, and produce the leading-indicator reporting leadership keeps asking for, whether on desktop, or in the field on mobile. Who is Novara Flex for? Flex is purpose-built for safety and operations teams in regulated, high-hazard verticals. Typical buyers are EHS Directors and Safety Managers who own TRIR, DART, recordables, and audit readiness, alongside operations and finance leaders who care about uptime, insurance cost (EMR), and risk exposure. - Manufacturing: OSHA recordkeeping, machine guarding, lockout/tagout (LOTO), near-miss programs - Construction: Multi-site inspections, JHAs/JSAs, subcontractor and contractor safety qualification, and EMR improvement to stay bid-ready - Oil & Gas: Process Safety Management (PSM), permits, and high-hazard work - Utilities: Field crew safety, contractor risk, and distributed-site compliance - Mining: MSHA compliance, inspections, and hazard tracking Flex is also a strong fit for transportation, agriculture, municipalities, and other operations that live with OSHA and EPA requirements. What can you do with Novara Flex? - Incident Management: Capture incidents, injuries, and near-misses as they happen, run root-cause investigations, and assign corrective and preventive actions (CAPA) to close the loop. Build and maintain OSHA 300, 300A, and 301 logs and meet electronic (ITA) submission requirements. - Inspections & Audits: Build custom mobile checklists and audit forms tailored to your sites. QR codes pull up equipment, employee, and inspection history on location. Schedule recurring inspections and track every finding to resolution. - Safety Training (LMS): Assign and track training and certifications, monitor completion and expirations, and build custom courses tied to the same system of record as your incidents and inspections. - Chemical & SDS Management: Maintain Safety Data Sheets (SDS) and chemical inventories, label compliantly, and give field crews mobile access to hazard information anywhere. - Contractor Risk: Prequalify and monitor third-party and contractor safety, which is essential for construction, utilities, and oil & gas. - Analytics & Reporting: Configurable dashboards turn raw safety data into the leading and lagging indicators leadership wants, TRIR, DART, near-miss rates, training completion, and open corrective actions. - ESG & Environmental Reporting: Track environmental and sustainability metrics for disclosure and permit reporting. How is Novara Flex different from other EHS software? Most EHS platforms are either enterprise suites that are slow and expensive to deploy, or training tools with thin operational features bolted on. Novara Flex is right-sized for 200–5,000-employee operators that need full EHS operations without a dedicated system administrator, making it a practical alternative for teams that have outgrown spreadsheets or find other platforms overbuilt for their scale. - Right-sized for mid-market and SMB: a practical alternative to enterprise suites that can feel overbuilt, slow to implement, or priced for the Fortune 500. - Built for field adoption: the number-one reason EHS software fails is that field crews won't use it. The Flex mobile app (GPS, camera, push notifications, and offline access) is built for the people actually doing the work. - Operational, not just compliance: Flex manages operational risk end to end, not just a compliance checklist. - Fast time-to-value: implementations measured in weeks, not quarters, with hands-on configuration and support. Most customers are fully configured and live within 4-8 weeks. What results do Novara Flex customers see? - Up to 86% reduction in recordable injuries - Lower workers' compensation and claims costs, with measurable EMR improvement - Faster, audit-ready reporting and stronger regulatory compliance - Higher field engagement and a more consistent safety culture across sites Why teams choose Novara - 40+ years of EHS expertise and in-house compliance specialists behind the platform - Highly configurable forms, workflows, and API integrations (including Procore), the system adapts to your processes, not the other way around - Enterprise-grade security: role-based permissions, audit trails, and automatic backups - Hands-on implementation plus the Novara Connect customer community for shared best practices Common questions about Novara Flex - Is Novara Flex good for OSHA compliance? Yes. Flex digitizes OSHA 300/300A/301 recordkeeping, incident investigations, inspections, and corrective actions, and supports electronic ITA submission. Safety teams can manage the full compliance lifecycle from an initial incident log through root-cause investigation and regulatory reporting in one platform. - Does Novara Flex have a mobile app for field crews? Yes, with offline access, photo capture, and GPS so crews can log incidents and inspections without connectivity. The app is designed for frontline workers in the field, not office users, and works with or without cell service, which is common in construction, oil and gas, and utilities environments. - What is a good EHS/Safety Management Software alternative for mid-market companies? Novara Flex is built specifically for mid-market and SMB operators that want full EHS functionality with faster deployment and stronger field adoption than enterprise suites. Unlike platforms scaled for Fortune 500 organizations, Flex is configured and live in weeks, with pricing and implementation support designed for teams without dedicated system administrators. - What industries use Novara Flex? Manufacturing, construction, oil & gas, utilities, mining, and other regulated, hazardous industries. Flex is also used in transportation, agriculture, and municipalities where OSHA and EPA requirements apply. See how Novara Flex fits your safety program — request a personalized demo.

Average Rating: 4.6/5.0

Total Reviews: 97

How Do G2 Users Rate Novara Flex?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Novara Flex?

  • Seller: Novara
  • Company Website:
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    175 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Oil & Energy, Construction
  • Company Size: 49% Medium, 40% Large

What Do G2 Reviewers Say About Novara Flex?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly and customizable design of Novara Flex, enhancing daily operations and collaboration across teams.
  • Users value the exceptional customer support of Novara Flex, noting quick responses and effective assistance with issues.
  • Users appreciate the flexibility of Novara Flex, allowing customized workflows and efficient data management across various operations.
  • Users value the high level of customization in Novara Flex, allowing for tailored solutions to specific business needs.
  • Users highlight how intuitive the Novara Flex is, allowing even non-tech-savvy individuals to manage it effectively.
Cons
  • Users express frustration over limited customization, particularly with permissions and certain functionalities in the Novara Flex.
  • Users find the limited options in Novara Flex restricting for data handling and customizations.
  • Users experience difficult learning due to limited training and confusing navigation, hindering the full utilization of functionalities.
  • Users express frustration with the limited functionality of Novara Flex, noting missing features and restricted capabilities.
  • Users find the complex workflow of Novara Flex challenging, leading to inefficiencies and frustration in navigation.

What Are Recent G2 Reviews of Novara Flex?

What Are G2 Users Discussing About Novara Flex?

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Novasec GRC

NovaSec GRC es una plataforma de software especializada en Gobierno, Riesgos y Cumplimiento (GRC), desarrollada por NovaSec S.A.S., una empresa colombiana con presencia en Latinoamérica. El software está diseñado para apoyar a las organizaciones en el cumplimiento de normas, la gestión de riesgos y el fortalecimiento del gobierno corporativo, de forma integral, centralizada y automatizada. Permite a su organización: Diseñar e implementar estrategias empresariales, incluyendo planes de continuidad y seguridad de la información. Gestionar riesgos de forma integral, alineada a marcos como ISO 31000, ISO 27001, ISO 22301, entre otros. Evaluar y monitorear el cumplimiento normativo, mediante análisis GAP y seguimiento estructurado de requisitos legales o estándares. Ejecutar auditorías internas o externas con trazabilidad completa de hallazgos, evidencias y planes de acción. Automatizar la gestión de incidentes y eventos, incluyendo ciberseguridad, continuidad del negocio y SARO.

Who Is the Company Behind Novasec GRC?

NudgeBee

NudgeBee is an AI Agents and Agentic Workflow Platform purpose-built for SRE, CloudOps, and DevOps teams. It ships with pre-built AI assistants for incident triage, root cause analysis, FinOps cost optimization, and Kubernetes reliability, ready on day one, with no data ingestion. Teams can also build custom agentic workflows visually, without managing LLMs, guardrails, or audit infrastructure. Deploy in VPC or SaaS. Bring your own model (OpenAI, Claude, Gemini, AWS Bedrock, Ollama). Human-in-the-loop by design. SOC2 Type 2 and ISO 27001 certified. Works with Datadog, Grafana, PagerDuty, Prometheus, Jira, Slack, no rip and replace.

Who Is the Company Behind NudgeBee?

Oncall Management with AI

The SAAS is an engineering oncall dashboard that streamlines entire oncall process with key features - It helps oncall engineers mitigate incidents faster by providing correct contextual information. - It boosts productivity of oncall engineers by reducing need to write manual handover reports, identify noise vs signal and manage follow ups. - It gives SRE/TL/EM deep insights into operations .

Who Is the Company Behind Oncall Management with AI?

Ontic

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. For more information please visit ontic.ai.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate Ontic?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Ontic?

Who Uses This Product?

  • Company Size: 67% Large, 22% Small

What Are Recent G2 Reviews of Ontic?

What Are G2 Users Discussing About Ontic?

Oppex AI

Who Is the Company Behind Oppex AI?

  • Seller: Oppex AI
  • Year Founded: 2025
  • HQ Location: Bengaluru South, IN
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

OpsPing

OpsPing is an on-call alerting and incident response platform. Monitoring tools send alerts in through the API, email, or native integrations for Grafana, Prometheus Alertmanager, Datadog and CloudWatch/SNS, and OpsPing pages the right person by push notification first, voice call second and email third. Push notifications are free and unlimited on every plan, including iOS critical alerts and Android Do Not Disturb bypass. On-call schedules with overrides and PTO, escalation policies, incidents, status pages, alert policies, heartbeats, postmortems and interactive Slack ChatOps are built in. Teams moving off Opsgenie can keep their existing integrations: OpsPing supports the GenieKey auth scheme and a documented subset of the Opsgenie v2 alert API, so you change the endpoint and key, then verify each integration before cutover. Pricing: Free at $0, Team at $8 per responder per month, and Business at $15 per responder per month. Native iOS and Android apps are included.

Who Is the Company Behind OpsPing?

Opspot

Who Is the Company Behind Opspot?

  • Seller: Opspot
  • Year Founded: 2024
  • HQ Location: Oakbank, CA
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

OScAR (OpenScape Alarm Response)

Knowing about an issue means you can decrease potential impact before it becomes a problem. Today’s businesses need to stay ahead of interruptions, whether through simple alerts or full-blown incident management. OpenScape Alarm Response streamlines and automates processes during unusual events, reducing risk and making your organization and staff more proactive. Offered in two variations – OpenScape Alarm Response Pro and OpenScape Alarm Response Eco – we provide the alerting, information and automation solution that makes the difference in challenging times.

Who Is the Company Behind OScAR (OpenScape Alarm Response)?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • LinkedIn® Page: www.linkedin.com
    4,002 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

OSHURE

Who Is the Company Behind OSHURE?

  • Seller: Oshure
  • Year Founded: 2007
  • HQ Location: Copenhagen, DK
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

OutageDeck

OutageDeck tells engineering teams whether an incident is on their side or a vendor's. It reads the official machine-readable status feed that each of 172 cloud and SaaS providers publishes about itself, including AWS, Azure, Google Cloud, GitHub, OpenAI, Cloudflare and Slack, refreshes about every ten minutes, and translates every vendor's wording into one shared status vocabulary so they can be compared at a glance. Alerts go to Slack, Microsoft Teams, Discord, email or your own webhook when a vendor you depend on degrades or goes down, and they link back to the vendor's own status entry so any claim can be verified at the source. Provider pages carry independent uptime history and full incident timelines, which is what postmortems need after the fact. For automation there is a public JSON API with an OpenAPI 3.1 document, embeddable SVG status badges, per-provider RSS feeds, and a remote MCP server so AI coding agents can check vendor status before debugging code. Checking any provider is free and needs no account. Free accounts add email alerts for up to 5 providers; paid plans add the other channels, unlimited providers per alert, and your own custom status feeds.

Who Is the Company Behind OutageDeck?

Pagerly

Pagerly is your Operations Co-pilot on Slack. Get your tailormade workflows over Slack/Teams With Pagerly, you can Create round-robin rotation schedules, or sync on-call schedule with Usergroup, set up recurring reminders, schedule overrid. Create your own Incidence Response Bot and integrates with Pagerduty, Opsgenie. Pagerly has also 2-way integrations with ticketing/ CX/support systems like Jira, Zendesk, Hubspot, Salesforce. With Pagerly, you Reduce SLA times by 70%, identifying moments that need your attention, and alerts the right people at the right time to close the loop Collaborate with customers within Slack using bi-directional ticketing integrations, email integration, automated reminders and 100% visibility into service metrics With Pagerly, Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack.

Who Is the Company Behind Pagerly?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026