Best Help Desk Software - Page 37

Sitechange

Sitechange is a really simple ticket system for your web design clients to get ongoing support.

Socialboards

SoftBCom Help Desk

Spiceworks Cloud Help Desk

Sqanit

Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve minor problems themselves and enables service employees to support their customers faster and with greater confidence. A sophisticated ticketing system and an AR video call feature facilitate uncomplicated and effective communication between all involved parties. This allows even complex issues to be resolved remotely. The platform is accessed by simply scanning a QR code. There is no need to download or install an app. Therefore, support is available quickly and conveniently at any location, exactly when it is needed.

Stames

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.

SupDesk

SupDesk is a customer support platform that centralizes feedback management, live chat, help center publishing, and email ticketing into one inbox. It unifies communication channels—feedback posts, chat messages, and support emails—eliminating the need for multiple tools. Users can submit ideas, vote on features, and track progress via the feedback board, while the Kanban board organizes feedback by development stages. Live chat integrates with a script tag, capturing visitor emails to avoid lost messages. Inbound email threads conversations for seamless replies. The help center provides self-service support with searchable articles and feedback ratings. AI features categorize feedback, suggest responses, analyze sentiment, and detect duplicates. Additional tools include changelog announcements, private messaging, beta testing, waitlist management, analytics, CSAT surveys, and spam protection for feedback portals.

Suppmail

SupportAndGo

Shared inbox, email ticketing and AI-assisted replies for Australian businesses. Your customer conversations stay onshore.

SupportLayer

SupportLayer is a cloud-based help desk software solution that helps customer support teams and IT helpdesks manage ticket queues, track service level agreements (SLAs), and control user access through role-based permissions. Designed for small and mid-sized organisations running B2B customer support or internal IT helpdesk operations, SupportLayer provides a single workspace for ticket management, SLA tracking, agent reporting, and customer communication. The platform supports both external customer-facing support teams and internal IT service desks, with workflows that accommodate requesters, front-line agents, senior support staff, and administrators within the same system. SupportLayer operates on a per-agent pricing model and includes the full feature set on every account, without separating functionality across plan tiers. Tickets can be submitted by customers via email-to-ticket intake or directly through the portal, and agents manage all communication in-thread from a centralised dashboard. Key features of SupportLayer include: - SLA management with pause and resume logic - first-response deadlines are set by urgency level, and the SLA clock pauses automatically when a ticket moves to "on hold" or "with client" status, resuming when the ticket returns to an active state - Role-based access control - four role types (end user, support agent, service manager, administrator) each with distinct permissions for ticket management, escalations, and workspace settings - Embeddable live chat widget - a JavaScript snippet that can be added to any website to allow visitors to start a conversation, with agents responding from the portal - SLA compliance reporting - built-in reporting covering compliance rate, average first response time, ticket volume by day, and agent workload, without requiring a separate analytics tool - Multi-factor authentication enforcement - administrators can set MFA policy at the organisation level, requiring all users to enrol in two-factor authentication before accessing the workspace - Business hours SLA - deadlines can be calculated against configured working hours and timezone, excluding weekends and non-working hours from SLA calculations - REST API and SDK - a documented REST API with PHP SDK allows integration with external tools and custom workflows SupportLayer is hosted and accessed through a web browser, with no self-hosting or installation required. Each organisation operates in a fully isolated workspace with tenant-level data separation. The platform supports multiple organisations per user account, allowing agents or administrators to belong to and switch between several workspaces. Pricing starts with the first agent seat free, with additional seats billed at a flat per-agent rate. Administrators and end users are unlimited and free on all accounts.

SupportSite

Support Station

Support Station is a help desk with a shared inbox, knowledge base, and AI assistant for customer support. Teams can publish help articles, manage customer requests, and use an AI assistant that draws on their help content. A website widget gives customers access to help within the product. When a request needs a person, the team can continue the conversation with its context. The free help desk supports up to 5 teammates and 100 tickets per month. Paid AI plans start at $29 per month.

SupportSystem

SupportSystem is a fast, simple and robust help desk software solution.

Sympoq

AI-driven help desk software with support ticketing system, knowledge base, and live chat features. It's delivered as a cloud solution that agile teams and startups use to provide and automate customer support. Sympoq transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests. It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.

Talki

Talki is a B2B customer support helpdesk built for digital businesses. It combines a native Telegram bridge, AI auto-replies, real-time DeepL translation, and full customer context in every ticket. Agents can respond to tickets directly from Telegram on their phone — no separate app required. The built-in AI trains itself automatically from your website, building a knowledge base and resolving common questions instantly without manual FAQ setup. Backend Connect surfaces live customer data — subscription plan, payment status, recent orders — directly in the ticket panel via a signed webhook from your backend, eliminating tab-switching. Key features include omnichannel inbox (Telegram and web widget), AI-powered auto-replies, one-click conversation summaries, slash-command macros, CSAT tracking, SLA alerts, and real-time analytics. Pricing starts free (1 agent, 100 conversations/month), with paid plans from $9/seat/month.