Best Help Desk Software - Page 35

KaseSync

KaseSync is an innovative integration that connects online community platforms such as Khoros, Higher Logic Vanilla, and Gainsight with support systems like Salesforce, Microsoft Dynamics, NetSuite, and others. Built for support, community, and operations teams looking to transform case management and deliver a unified support experience. It enhances support efficiency by automating workflows and using AI-powered insights to prioritize cases based on urgency and user sentiment. With KaseSync, organizations can: - Speed up case resolution by automating processes and ensuring bi-directional data flow - Boost agent productivity by reducing manual intervention - Lower operational and licensing costs with smart integration and deflection - Improve customer satisfaction and community engagement through transparent, proactive support

Kaseya Vorex

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.

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KDesk

KDesk is a modern ticketing platform with built in contact management, designed for teams that need structured workflows, clear ownership, and consistent communication without the complexity of traditional helpdesk systems. It centralizes requests from email, forms, and a secure customer portal into a single system of record, allowing teams to manage tickets, track activity, and maintain full visibility across operations.

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Knitware

Knitware is more than a team management tool; it’s an intelligent platform designed to empower your workforce. With AI-driven insights, seamless collaboration, and engagement-enhancing features, Knitware transforms the way teams work together. From project management and smart HR to payroll, task automation, and dynamic communication channels, it keeps your team aligned, motivated, and performing at their best. Experience a new era of productivity by leveraging embedded AI to transform insights into immediate action.

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Landpark Helpdesk

Landpark Helpdesk provides tools fo helpdesk management and incident resolution.

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LiveAgent

Livecom 6G

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

Magento 2 Contact Form Extension by FMEextensions

Contact Us' page is an integral part of any website. This page usually has a form with basic fields like name, email, and message. This form allows customers to send their queries, feedback, and recommendations to the website owner. Other visitors can use the contact us page to reach out to the admin for partnerships, collaborations, etc. So store owners can’t ignore this page in any case. 'Contact Us' page is even more important for an ecommerce store. Customers may have different queries or feedback regarding a product and this page is their way to connect with you. The shorter and appealing the page, the higher the engagement. The Magento 2 contact form extension by FMEextensions allows admins to add a customizable contact form to their contact us page. They can add any field they require to the form. They can also add Google recaptcha to avoid spam entries. Moreover, store admins can provide directions to their store on Google maps. In short, this Magento 2 contact us form extension is a complete solution to create a nice custom contact us page. This extension offers the following features. - Add custom fields - Add Recaptcha & Google maps - Add contact form on any page in a widget - View, delete and reply to queries - Email notifications - SEO settings

Manage1to1

Manage1to1 is a full-fledged 1:1 (Portable Device) platform targeted to K-12 schools that simplifies the back end experience of the district and IT staff. Think of Manage1to1 as an Asset Management program on steroids – featuring Billing, Damage Tracking, and Reporting capabilities!

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Mava

Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels. Manage support requests from web chat, email, Telegram & Discord from one shared inbox. Track support metrics and improve support operations. Use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.

Maxdesk

Maxdesk is help desk software built around a simple idea: your support software shouldn't become more expensive every time your team grows. Instead of charging per agent, Maxdesk uses workspace-based pricing and offers a genuinely free plan with unlimited agents and unlimited tickets. Support teams can manage customer conversations through a shared ticketing environment with email-to-ticket, priorities, statuses, SLAs, business hours, no-code workflow automation, canned responses, a built-in knowledge base, roles and permissions, reporting, notifications and complete audit trails. For teams wanting more customization, Maxdesk Pro adds custom branding, advanced reporting, longer data retention and additional workspace features. Maxdesk Elite adds an AI support layer including AI agents, AI Copilot, contextual responses, ticket summaries, live translation, troubleshooting assistance, sentiment and urgency detection and AI usage analytics. Whether you're a startup with three people answering support emails or a growing company with dozens of agents, everyone can join the same workspace without worrying about another per-seat subscription. Start free. No credit card. Unlimited agents. Unlimited tickets.