Maxdesk

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Maxdesk is help desk software built around a simple idea: your support software shouldn't become more expensive every time your team grows. Instead of charging per agent, Maxdesk uses workspace-based pricing and offers a genuinely free plan with unlimited agents and unlimited tickets. Support teams can manage customer conversations through a shared ticketing environment with email-to-ticket, priorities, statuses, SLAs, business hours, no-code workflow automation, canned responses, a built-in knowledge base, roles and permissions, reporting, notifications and complete audit trails. For teams wanting more customization, Maxdesk Pro adds custom branding, advanced reporting, longer data retention and additional workspace features. Maxdesk Elite adds an AI support layer including AI agents, AI Copilot, contextual responses, ticket summaries, live translation, troubleshooting assistance, sentiment and urgency detection and AI usage analytics. Whether you're a startup with three people answering support emails or a growing company with dozens of agents, everyone can join the same workspace without worrying about another per-seat subscription. Start free. No credit card. Unlimited agents. Unlimited tickets.