# Best Healthcare Payer Care Management Workflow Applications Software for Small Business ## How Many Healthcare Payer Care Management Workflow Applications Software Products Does G2 Track? **Total Products under this Category:** 104 ### Category Stats (Aug 2026) - **Average Rating:** 4.1/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings _Last updated: August 04, 2026_ ## How Does G2 Rank Healthcare Payer Care Management Workflow Applications Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 500+ Authentic Reviews - 104+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Healthcare Payer Care Management Workflow Applications Software ![G2 Grid® for Healthcare Payer Care Management Workflow Applications Software plotting products by satisfaction and market presence](https://www.g2.com/categories/healthcare-payer-care-management-workflow-applications/grids.png?focus%5B%5D=1335611&focus%5B%5D=71280&focus%5B%5D=12628) Highlighted products: Silna Health, athenaOne, and Axxess Home Health. Underlying data: [Grid® JSON](https://www.g2.com/categories/healthcare-payer-care-management-workflow-applications/grids.json?focus%5B%5D=silna-health&focus%5B%5D=athenaone&focus%5B%5D=axxess-axxess-home-health&segment=small-business) **Sponsored** ### HeyMarvin HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1458&secure%5Bchosen_at%5D=2026-08-09T17%3A07%3A09Z&secure%5Bdisplayable_resource_id%5D=2383&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1177329&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1177329&secure%5Bresource_id%5D=1458&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhealthcare-payer-care-management-workflow-applications%2Fsmall-business&secure%5Btoken%5D=1be99e18d92da8436c94de19450884c1771d91808a05cf0e2c2f8c7edb52f94e&secure%5Burl%5D=https%3A%2F%2Fheymarvin.com%2Flp%2Fmarvin-brand%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clilcks&secure%5Burl_type%5D=book_demo) ### [Silna Health](https://www.g2.com/products/silna-health/reviews) Silna Health automates front-end RCM for healthcare providers, so care can start in hours, not weeks. From prior authorizations to benefit checks, insurance monitoring, and discovery, our AI-powered Care Readiness Platform streamlines all front-end insurance workflows across every payor in the country. By combining automation with built-in payor communication, Silna cuts pre-visit administration by 95% and has accelerated care for over 50,000 patients. With Silna, your patients get faster treatment, staff reclaim time, and revenue flows without friction. We manage the full authorization process for your specialty, deliver real-time patient cost estimates, send proactive expiration alerts, and integrate with any EHR. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Silna Health? - **Ease of Use:** 9.5/10 (Category avg: 8.0/10) - **Quality of Support:** 9.5/10 (Category avg: 8.1/10) #### Who Is the Company Behind Silna Health? - **Seller:** [Silna Health](https://www.g2.com/sellers/silna-health) - **Company Website:** www.silnahealth.com - **Year Founded:** 2023 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1778d13b73eadddee1e6d0d6e41c42238955289c647a0b32af2738a2180a559&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsilna-health%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Medical Practice, Mental Health Care - **Company Size:** 70% Small, 24% Medium #### What Are Recent G2 Reviews of Silna Health? **["An Invaluable Support for Our Agency"](https://www.g2.com/survey_responses/silna-health-review-10326774)** **Rating:** 5.0/5.0 stars _— Becci H._ [Read full review](https://www.g2.com/survey_responses/silna-health-review-10326774) **["Silna's team is exceptional. They've given us back hours every week."](https://www.g2.com/survey_responses/silna-health-review-12551748)** **Rating:** 5.0/5.0 stars _— Jenny L._ [Read full review](https://www.g2.com/survey_responses/silna-health-review-12551748) ### [athenaOne](https://www.g2.com/products/athenaone/reviews) athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. **Average Rating:** 3.4/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate athenaOne? - **Ease of Use:** 7.4/10 (Category avg: 8.0/10) - **Quality of Support:** 7.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind athenaOne? - **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth) - **Year Founded:** 1997 - **HQ Location:** Watertown, MA - **Twitter:** @athenahealth 24,384 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5bef9377c1c5649c78827ffc29fa2fc47bcfdeaebfb487ccc7f0920d9b343b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fathenahealth&secure%5Burl_type%5D=linkedin_company_website) 8,948 employees on LinkedIn® - **Ownership:** NASDAQ: ATHN #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 45% Small, 35% Medium #### What Do G2 Reviewers Say About athenaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. - Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. - Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. - Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. - Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. ##### Cons - Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. - Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. - Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. - Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. - Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. #### What Are Recent G2 Reviews of athenaOne? **["Easy-to-Navigate EHR with Quick Access to Key Information"](https://www.g2.com/survey_responses/athenaone-review-12619892)** **Rating:** 5.0/5.0 stars _— kelly b._ [Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892) **["All-in-One EMR With Great Defaults and Affordable Pricing"](https://www.g2.com/survey_responses/athenaone-review-13201539)** **Rating:** 4.0/5.0 stars _— Daniel W._ [Read full review](https://www.g2.com/survey_responses/athenaone-review-13201539) #### What Are G2 Users Discussing About athenaOne? - [What are the benefits and challenges of using athenaOne for healthcare practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management) - [What is Athena health system?](https://www.g2.com/discussions/what-is-athena-health-system) - [What is Athena EHR?](https://www.g2.com/discussions/what-is-athena-ehr) - [What is Athena electronic medical records?](https://www.g2.com/discussions/what-is-athena-electronic-medical-records) - [What are the benefits of using athenahealth?](https://www.g2.com/discussions/what-are-the-benefits-of-using-athenahealth) ### [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims. **Average Rating:** 3.9/5.0 **Total Reviews:** 97 #### How Do G2 Users Rate Axxess Home Health? - **Ease of Use:** 7.7/10 (Category avg: 8.0/10) - **Quality of Support:** 7.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Axxess Home Health? - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess 2,446 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=442c27aa02748522cf66de8eccdfe8bf29904146ac6a58db4d434bdf06a77e6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faxxess-consult%2F&secure%5Burl_type%5D=linkedin_company_website) 1,114 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 67% Small, 32% Medium #### What Are Recent G2 Reviews of Axxess Home Health? **["BILLING..4 /5 stars."](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720) **["AXXESS is really great, overall we really like it."](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)** **Rating:** 4.5/5.0 stars _— Annette T._ [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906) Spotlight Categories [Workforce Management Software](https://www.g2.com/categories/workforce-management) [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) [User Research Tools](https://www.g2.com/categories/user-research) [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) [Board Management Software](https://www.g2.com/categories/board-management) Similar Categories - [Bundled Pay Management](/categories/bundled-pay-management) - [Clinical Communication and Collaboration](/categories/clinical-communication-and-collaboration) - [Clinical Decision Support](/categories/clinical-decision-support) - [Healthcare Analytics](/categories/healthcare-analytics) - [Healthcare Claims Management](/categories/healthcare-claims-management) - [Healthcare Commercial Intelligence](/categories/healthcare-commercial-intelligence) - [Healthcare Compliance](/categories/healthcare-compliance) - [Health Care Credentialing](/categories/health-care-credentialing) - [Healthcare HR](/categories/healthcare-hr) - [Healthcare Integration Engines](/categories/healthcare-integration-engines) - [Healthcare Payers' Core Administrative Processing Solutions](/categories/healthcare-payers-core-administrative-processing-solutions) - [Healthcare Risk Management](/categories/healthcare-risk-management) - [Healthcare Supply Chain](/categories/healthcare-supply-chain) - [Medical Billing](/categories/medical-billing) - [Medical Coding](/categories/medical-coding) [Browse Healthcare Payer Care Management Workflow Applications Themes](/categories/healthcare-payer-care-management-workflow-applications/themes)