Best Guest Messaging Software - Page 8

santral - The AI Agent and Assistant platform for Hospitality

The AI Agent and Assistant platform for Hospitality Automate guest communication for hotels, and resorts with santral's AI agents.

SaviChat

SaviChat is a multilingual communication platform for hotels and other hospitalibility businesses. It provides real-time translation for customers, guests, employees. Just scan a QR code and get translations for 70+ languages.

Scanotel

Experience Seamless Hospitality with Scanotel, We unify guest services and streamline operations through QR-driven solutions, facilitating efficient room service, contactless dining, and instant mobile messaging for enhanced communication and guest satisfaction.

SendSquared

SendSquared is the AI-powered hospitality CRM and marketing platform for vacation rental managers, hotels, and resorts. It connects natively to your PMS (Guesty, Hostaway, Streamline, Escapia, Track, Barefoot, and more) to build one guest record from reservations, owner data, and every conversation, then puts email, SMS, WhatsApp, Airbnb messaging, and voice in a single inbox. What you get: - Guest and owner CRM synced in real time with your PMS, including lifetime value and predictive guest analytics - Unified inbox for email, SMS, WhatsApp, Airbnb, web chat, and phone, with tasks and agent assignment linked to each message - Email and SMS campaigns driven by dynamic segments (stay history, lead time, unit type, source channel, LTV) plus postcard direct mail - Automations with conditional logic and triggers for reservation, lead, and owner events - Lead management with categories, statuses, pipeline automation, and lost-reason tracking - AI voice agents and an enterprise call center with PMS context, call recording, and warm transfer - NPS surveys, digital guidebooks, guest ID verification, and guest WiFi capture - Reporting on direct revenue, agent productivity, and campaign performance - Open API, Zapier, an MCP server, and a CLI so your team and your AI tools work from the same guest record SendSquared is built by hospitality operators and serves portfolios from 30 to 5,000+ units. Pricing is based on units or keys; contact us for a quote.

Average Rating: 4.5/5.0

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Smart Connect

Smart Connect immerses your guests in a powerful experience that visually and audibly stimulates a true sense of your Hotel's Look & Feel. Messages arrive in the Guest’s native language, protected by a patented secure privacy technology considered the best in the world today.

Solonis HMS

Solonis is an intuitive property management system powered by business intelligence that offers the hospitality industry a single, robust solution for managing hotels, resorts, and corporate housing. Its ease of use, streamlined onboarding, and 24/7 support make it the preferred PMS solution. Headquartered in San Diego, Solonis is the vision of hospitality experts and technologists who believe it is time for a new era of property management. For more information, visit solonis.com.

Suzy AI

Suzy AI automates guest communication for independent hotels and motels. Guests text or call and get accurate answers in under 2 seconds grounded in your property's specific FAQ data, never guessing. The SMS Shield handles inbound texts with confidence scoring, sentiment routing, and an emergency safety gate that bypasses AI for crisis keywords. Voice AI answers calls automatically. Everything is A2P 10DLC compliant for US carriers. Unlike others which are built for hotel chains, Suzy is purpose-built for independent motel operators, no PMS required, transparent pricing starting at $349/month, and a 30-day outcome guarantee.

Tapendium

Tapendium is an innovative digital solution designed to replace traditional printed compendiums in hotel rooms, offering a tablet-based platform that enhances guest engagement and streamlines hotel operations. By consolidating various in-room services into a single, user-friendly interface, Tapendium provides guests with easy access to information, services, and amenities, thereby elevating their overall experience. Key Features and Functionality: - Digital Concierge Services: Offers guests comprehensive information about hotel services, local attractions, and amenities through an intuitive tablet interface. - In-Room Dining and Service Requests: Enables guests to place room service orders, make restaurant reservations, and request housekeeping services directly from the tablet. - Integrated Telephony: Incorporates full telephone functionality, allowing room-to-room, room-to-hotel, and external calls via the Tapendium Phone App. - Real-Time Communication: Facilitates instant messaging between guests and hotel staff, enhancing responsiveness and service quality. - Room Controls: Allows guests to adjust room settings such as lighting and air conditioning through the tablet interface. Primary Value and Solutions Provided: Tapendium addresses several challenges faced by the hospitality industry by: - Enhancing Guest Satisfaction: Provides a modern, interactive platform that caters to the digital preferences of today's travelers, leading to improved guest experiences. - Increasing Revenue: Encourages additional spending through easy access to room service, spa bookings, and other hotel services, thereby boosting ancillary revenue. - Reducing Operational Costs: Eliminates the need for printed materials and consolidates multiple in-room devices, resulting in cost savings and more efficient operations. - Improving Communication: Enables real-time updates and personalized offers, allowing hotels to communicate effectively with guests and respond promptly to their needs. By integrating Tapendium, hotels can modernize their in-room offerings, meet the evolving expectations of guests, and achieve a competitive edge in the hospitality market.

Timo

Timo is an AI receptionist for hotels, hostels and serviced apartments. It answers guest questions around the clock on WhatsApp, on the phone and by email, with one shared memory across channels, so a guest who messages in the evening and calls the next morning never repeats themselves. It guides digital check-in, captures and routes service requests to the team with the full conversation attached, and offers relevant upgrades such as early check-in, late checkout, parking or a room upgrade at the moment the guest is deciding. It asks departing guests for a review at the right time. Timo does not replace the reception team. It absorbs the repetitive volume (WiFi, breakfast times, directions, parking, late checkout) and escalates anything with real stakes, a complaint, a refund, a safety issue, to a person. It is live with Mews and PMS-agnostic by design, handles 15+ languages, and most properties run a first version within about two weeks. Built by Vox Sapiens for European hotels, with GDPR and EU data residency in mind.

TravelPal

TravelPal is an AI guest messaging and upsell tool for vacation rental property managers using Guesty, priced at $25 per unit per month. It answers guest messages around the clock, in the language the guest writes in, from a knowledge base built out of your own Guesty message history and property details. Every answer it holds is visible in your dashboard, deletable in a click, and overridable by hand; what you write always wins. Questions the AI cannot answer confidently go to your team in the guest's own words, and your answer is relayed back into the same conversation in one voice. Complaints and refund requests stop the AI and alert a person, and a door code is never guessed. Beyond answering, TravelPal sells. Late checkout, early check-in, and mid-stay cleaning are offered in chat at your exact prices and paid right there. Airbnb guests pay inside Airbnb through the Resolution Center; VRBO, Booking.com, and direct guests pay by a secure card link. Every sold change is written onto the Guesty reservation, so the front desk and the cleaning crew see it where they already look, and cleaning turnovers block late checkout and early check-in sales automatically. Every guest also gets a digital guidebook: a private page for that one stay, branded as your company, with bookable extras, card payments that settle into Guesty, and tours and experiences through Viator, drawn from 95,000+ vetted venues. Pricing is a flat $25 per unit per month with no onboarding fee, no commission on upsells, no message caps, and no surcharge as you add units. Onboarding is one form: paste a Guesty API key and your listings import themselves, with a founder guiding setup. TravelPal connects to Guesty today, with more integrations on the way. TravelPal has been live on 144 units run by a Miami property management company since August 2026. In one dated six-day window it sold 8 card-paid upsells totaling $558.79 with no human touching the conversations.

Unified inbox

Runnr.ai's Unified Inbox is a centralized platform designed for the hospitality industry, enabling accommodations to manage all guest communications seamlessly. By consolidating messages from channels such as WhatsApp, SMS, Booking.com, and webchat into a single interface, it streamlines operations and enhances guest service.

UpMarket

Valiris

Your guests want late check-out. They want the early check-in, the travel cot, the bottle of champagne waiting on arrival. Valiris sells it to them for you. Val, our extras AI, offers the right extra at the right moment in the conversation, takes payment through Stripe and sends the follow-up instructions. Iris, our messaging AI, answers every guest 24/7 in whatever language they write in, from Wi-Fi questions to "where do I park?". Your team only steps in when it really matters. €11,000+ in extras sold for our clients so far, 31,900+ guest messages answered, and 90% of messages handled without a human. Valiris plugs into the PMS you already use (Lodgify, Guesty, SuperHote, Smoobu or Node), with more integrations on the way, so there's nothing to migrate. Free plan available, or try Pro free for 14 days with no card.

VeloxGuest

Verto AI