Best Guest Messaging Software - Page 8

UpMarket

Valiris

Short-term rental hosts and property managers lose time and revenue answering the same guest questions and forgetting to offer paid extras at the right moment. Valiris is an AI that solves both: it responds to guest inquiries in seconds, in multiple languages, and proactively offers add-on services directly inside the conversation, with payment included. Operators can choose fully automated responses, human-reviewed cases, or manual validation for sensitive requests. Built-in analytics track response time and automation rate. Valiris is not a full property management system: it's an add-on layer that plugs into your existing PMS. On our reference client's portfolio, extras generated reach up to $325 per property per month, with over 90% of guest messages resolved without human intervention.

Verto AI

Viqal

Viqal

Viqal is an AI guest communication platform for hotels. Automates WhatsApp, SMS, and web chat, synced live with your PMS.

Vouch

Our app-less, chat-based digital concierge uses artificial intelligence (AI) to handle guest and customer queries 24/7, as well as facilitates purchases and in-house requests. This enhances guest and customer experiences, improves productivity, and captures opportunities for revenue generation.

WeBee Guest Experience Platform

WeBee is a type of hotel guest experience and operations software that helps hotels and resorts digitize the guest journey, increase ancillary revenue, and coordinate internal service delivery on a single platform. It is designed for individual hotels, hotel chains, and resorts that want to offer a branded digital experience to guests while simplifying day-to-day operations for staff. The platform connects guests and hotel teams before, during, and after the stay through mobile apps, QR/web interfaces, and integrations with hotel systems. Typical use cases include contactless check-in/check-out, digital compendium, F&B and service ordering, upselling of extras such as transfers or late check-out, and tracking of guest requests across departments. Key capabilities include: - Branded, white-label guest interfaces on mobile apps and browser-based experiences - Real-time communication between guests and staff (chat, notifications, micro-surveys) - Centralized handling of guest requests and operational tasks as tickets - Smart reporting on usage, revenues, guest satisfaction, and staff performance WeBee consists of five complementary solutions that can be used together or separately: 1) WeBee App – A branded iOS and Android guest app where guests can check in/out, make reservations, order F&B and services, submit housekeeping and maintenance requests, use mobile key (where integrated), and communicate with the hotel. Hotels can send segmented push notifications and collect quick feedback to identify dissatisfied guests during their stay. 2) WeBee QR – An app-free digital experience accessed via QR codes in rooms and outlets. Guests open a browser-based interface to read information, browse menus and services, and place orders or requests, allowing hotels to update content centrally without reprinting. 3) WeBee Upsell – A Progressive Web App (PWA) used for pre-arrival and in-stay upselling. Hotels send personalized links offering transfers, room upgrades, early check-in/late check-out, spa, tours, and other extras. 4) EaSee – A task and ticket management solution for hotel operations. Every guest request or internal job becomes a ticket assigned to the right department with priorities, reminders, and reporting, helping teams ensure nothing is missed. 5) WeBee Insta – A social and messaging assistant that structures inquiries coming from channels such as WhatsApp or Instagram into actionable offers, enabling hotels to respond consistently and convert more conversations into direct bookings.

Wenzy

Wenzy is an omnichannel guest communication and booking platform for hotels. It centralizes WhatsApp, Instagram, and Messenger conversations in one shared team inbox and adds AI agents that respond to guests 24/7 — answering questions, checking room availability, quoting rates, booking reservations, and sending payment links, with smooth handoff to your front-desk team when a human touch is needed. Key capabilities: • Omnichannel inbox: WhatsApp, Instagram, and Messenger in a single shared workspace for your team • AI booking agents: answer guest questions, check availability, quote rates, and confirm reservations automatically, day and night • Reservation management: create, modify, and cancel bookings from the conversation or the dashboard • Payments in chat: send Mercado Pago payment links to confirm reservations • Human handoff: the AI escalates to your team when needed, with full conversation context • Operations dashboard: track conversations, reservations, and team performance • PMS integrations: connects with platforms such as Cloudbeds • Multilingual: works in English, Spanish, and Portuguese Built for independent hotels and small hotel groups — with a strong footprint in Latin America — Wenzy helps teams reply faster, capture more direct bookings, and automate repetitive guest conversations without losing the human touch. A 14-day free trial is available.

Zenivia

Zenivia is AI-powered software that automates guest messaging for short-term rentals and concierge services. It centralizes communications from platforms like Airbnb, Booking.com, and Vrbo into one dashboard, eliminating the need to switch interfaces. The system operates 24/7, supports over 120 languages with automatic detection, and adapts to each business's communication style for consistent responses. Zenivia handles routine guest requests, such as check-in details, local recommendations, and amenity information. Automation can be toggled, messages reviewed before sending, and staff alerted for complex issues. It integrates with booking platforms and property management systems to provide accurate replies based on reservation data. Accessible via web browsers and mobile apps for iOS and Android, Zenivia ensures data security with encryption and GDPR compliance to protect guest information.