# Best Field Service Management Software - Page 32

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 853

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,300+ Authentic Reviews
- 853+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### TestGorilla

TestGorilla is a skills-based software platform helping organizations find and hire the right people - faster, fairer, and without the bias of CVs. The platform supports recruiters with 350+ science-backed assessments, 100+ AI interviews, resume scoring, ID verification and role simulations. As of December 2025, TestGorilla has also been working with companies to help them identify and hire AI-fluent talent and develop scientifically-backed tests and interviews to identify role-specific AI fluency.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-03T20%3A50%3A36Z&secure%5Bdisplayable_resource_id%5D=261&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=130623&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=130623&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D32&secure%5Btoken%5D=60e577337eaddc7304b60b5b18164b5f390789ab946887e81e5acf2ff9250e95&secure%5Burl%5D=https%3A%2F%2Fwww.testgorilla.com%2Fpricing%2F%3Futm_source%3DG2%26utm_medium%3Dads%26utm_campaign%3Dg2-2026&secure%5Burl_type%5D=custom_url)

### [Field force management solution](https://www.g2.com/products/field-force-management-solution/reviews)

Empfly Field Force Monitor is an AI-powered, plug-and-play field workforce automation platform that helps organizations seamlessly manage and monitor their distributed teams. Designed for enterprises with on-ground operations, this solution ensures real-time visibility, automated task flows, location-based attendance, and paperless reporting—improving productivity, compliance, and operational efficiency. ⚙️ Key Features Live GPS Tracking: Monitor employee movements in real time with route history. Geo-tagged Attendance: Automate check-ins/outs using geo-fencing, selfies, or QR. Task & Visit Management: Assign, track, and report field activities efficiently. Offline Mode: Work without internet—data syncs automatically once connected. In-app Communication: Enable seamless coordination between teams & managers. Travel & Expense Automation: Auto-calculate field travel reimbursements. Custom Forms & Workflows: Create dynamic forms for data capture and audits. Real-time Dashboards & Reports: Get actionable insights from performance data.

#### Who Is the Company Behind Field force management solution?

- **Seller:** [Empfly](https://www.g2.com/sellers/empfly)
- **Year Founded:** 2021
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5f53980a6aba611c8b4456f9eb0c242f44ac98f6f142aded1ce6fc11a39fe21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fempfly%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [FieldForge](https://www.g2.com/products/fieldforge/reviews)

FieldForge is field service software built for 1–15 tech shops. Techs describe the job out loud - in English or Spanish - and the invoice builds itself from your price book. Scheduling, dispatch, timesheets, payroll, performance pay, card payments, QuickBooks sync, and an AI receptionist that books jobs. Free to start.

#### Who Is the Company Behind FieldForge?

- **Seller:** [FieldForge](https://www.g2.com/sellers/fieldforge)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FieldFox Field Service Management](https://www.g2.com/products/fieldfox-field-service-management/reviews)

Field Service Management made easy

#### Who Is the Company Behind FieldFox Field Service Management?

- **Seller:** [FieldFox](https://www.g2.com/sellers/fieldfox)
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c1c87ab21e742aa41938a9d811da391f891ef06ceb2c3ee23696f1391f940f1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldfox-se&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FieldFuze](https://www.g2.com/products/fieldfuze/reviews)

FieldFuze is a complete field service management platform built by contractors, for contractors. It gives service businesses everything they need to run their operations — scheduling & dispatching, invoicing & estimates, fleet management with route optimization, inventory tracking, customer management, GPS-verified time tracking, and digital contract signing — all at $0/month with no per-user fees, no setup fees, and no contracts. Unlike competitors like ServiceTitan ($398+/mo), Jobber ($39+/mo + per-user fees), and Housecall Pro ($59+/mo), FieldFuze has no monthly subscription and no feature gates. Every user gets access to every feature, including QuickBooks two-way sync, EagleView aerial measurement integration, and GoHighLevel CRM integration. FieldFuze makes money through a 2.9% payment processing fee that gets passed to the end customer — the same rate most businesses already pay through Stripe or Square. Contractors keep 100% of their job revenue. The platform works on web, iOS, and Android with 24/7 human support. It serves roofing, HVAC, plumbing, electrical, fencing, painting, landscaping, pest control, cleaning, and general contracting businesses of any size. Founded in 2024 by contractors who were tired of paying hundreds per month for software that should be a commodity. If you grow, we grow.

#### Who Is the Company Behind FieldFuze?

- **Seller:** [Toricent Labs](https://www.g2.com/sellers/toricent-labs)
- **Year Founded:** 2021
- **HQ Location:** Tucson, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbbc0eefa5f2d79911cc0ceceb5a4baa51d441245631f355200b6cb5d7b84e17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoricent-labs&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [FieldGroove CRM](https://www.g2.com/products/fieldgroove-crm/reviews)

FieldGroove lets you create leads, estimates, jobs, and invoices all in one application. FieldGroove breeds a collaborative and productive workforce allowing you to easily monitor your daily pipeline, backlog, and employee performance.

#### Who Is the Company Behind FieldGroove CRM?

- **Seller:** [FieldGroove](https://www.g2.com/sellers/fieldgroove)
- **Year Founded:** 2016
- **HQ Location:** Lincroft, US
- **Twitter:** @FieldGroove  
10 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64389afbc19fa4660a04adb8a287a7c0cb0f6897f1d9c11bb606196cd5c4e0ef&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldgroove&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FieldHops](https://www.g2.com/products/fieldhops/reviews)

FieldHops is the field service app built for technicians. manage your estimates, jobs, invoices, dispatch, team management, and get paid on-site. And it keeps working when the signal doesn't. Basements, rural job sites, parking garages with zero bars, we've got your back. FieldHops works offline and syncs the instant you reconnect, so a lost signal never stops the job. Your business goes wherever you do, right in your hand. WORK YOUR DAY • See today's jobs and visits on a map with your route • Clock in and out of each visit • Track hours with a 7-day timesheet • Reschedule or reassign visits on the fly CAPTURE THE WORK • Fill smart forms that adapt as you answer • Snap photos and collect signatures right in the form • Fields auto-fill with the job, customer, worker, and date • Attach forms to a single visit or the whole job GET PAID ON-SITE • Accept contactless cards with Tap to Pay on iPhone, no extra hardware • Record cash, check, and other payments • Create and send invoices and quotes from the field • Add change orders with customer sign-off WORKS OFFLINE, SYNCS AUTOMATICALLY • Full offline operation for jobs, quotes, forms, and time • Clear sync status: pending, syncing, synced • Reliable photo upload queue SECURE & MULTILINGUAL • Sign in with email, phone, Google, or Apple • Unlock fast with Face ID or Touch ID • Available in English, French, and Spanish • Switch between multiple locations and businesses GROW WITHOUT THE PENALTY • Simple, predictable pricing that doesn't punish you for growing • Your data is always yours, request an export anytime and take it with you • No lock-in, no surprises • We earn your trust every day, as a real partner in your growth Built for HVAC, plumbing, electrical, cleaning, landscaping, appliance repair, pest control, construction and other home and trade service teams.

#### Who Is the Company Behind FieldHops?

- **Seller:** [FieldHops](https://www.g2.com/sellers/fieldhops)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=087e88cfa543666cede241c58b7701f2404ba84a33d4670d02a17cb015c6a32d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldhops&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FieldHub](https://www.g2.com/products/fieldhub/reviews)

FieldHub is the all-in-one platform for security alarm dealers, fire alarm contractors, low-voltage integrators, and AV installers — combining CRM, field service management, inventory, project management, recurring revenue, and full accounting in a single system. Most contractors run their business across four or five disconnected tools: a CRM, a dispatch board, a spreadsheet for inventory, a separate biller for RMR, and QuickBooks holding it all together with manual exports. FieldHub replaces that stack. Sales, service, warehouse, and accounting share one database, so a proposal becomes a job, a job consumes inventory, and the work bills itself — recurring and one-time — without re-keying anything. FieldHub covers the full operational and financial lifecycle: - Customer Relationship Management - Sales & Proposal Management - Scheduling & Dispatch - Warehouse & Inventory Management - Field Technician Mobile App - Systems Management - Customer Portal - Project Management & Job Costing - Recurring Billing & Receivables Automation - Time Tracking and Payroll - Process and Workflow Management - General Ledger, Accounts Receivable & Accounts Payable - Reports & Dashboards Because the general ledger is native rather than synced, job costing, RMR, and margin reporting reflect what actually happened in the field — in real time, without a month-end reconciliation project. Run your whole business in one place. Build it with FieldHub.

#### Who Is the Company Behind FieldHub?

- **Seller:** [FieldHub](https://www.g2.com/sellers/fieldhub)
- **Year Founded:** 2016
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d653062973dc04b02f6eb2941de59ba40b1e8a2317d774427d7c4ed499df14fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldhub&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [Field Information System](https://www.g2.com/products/field-information-system/reviews)

Field Information System is a mobile software solution, including Field Sales Automation, Mobile POS, Asset Tracking and Inventory, Route Accounting, etc.

#### Who Is the Company Behind Field Information System?

- **Seller:** [Portech Systems](https://www.g2.com/sellers/portech-systems)
- **Year Founded:** 1992
- **HQ Location:** Birmingham, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c89999c8a14b9db9d68f19ff471e5bf9618e5bc51aa18c7b73bad446c07a940f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fportech-systems-ltd%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [FieldInsight](https://www.g2.com/products/fieldinsight/reviews)

FieldInsight is job scheduling and management software built for HVACr teams – we have listened to what our customers have said and continue to enhance workflows that are beneficial for business performance.

#### Who Is the Company Behind FieldInsight?

- **Seller:** [FieldInsight](https://www.g2.com/sellers/fieldinsight)
- **Year Founded:** 2009
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dd473dc4adcbd10316b6813d2d7ac116f6238a62f24730894b045a88033539f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldinsighthq&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Fieldline](https://www.g2.com/products/fieldline/reviews)

FieldLine is call tracking and lead capture software that centralizes phone communications, lead management, and crew activity tracking in one workspace, so missed calls stop costing jobs and ad spend stops being a guess. The platform automatically converts inbound calls into lead cards while recording and transcribing conversations for reference. Dedicated tracking numbers can be assigned to marketing channels like Google, Yelp, and yard signs, helping identify top-performing sources. Calls are recorded and transcribed, enabling quick searches for customer details without reviewing audio files. Lead cards capture contact information, call sources, and next steps, reducing manual data entry. Crew activity tracking shows who answered calls, dispatched jobs, and completed follow-ups, offering visibility into daily operations. With SOC 2-aligned infrastructure, recordings are retained for the life of the account, and setup does not require CRM expertise or softphone applications.

#### Who Is the Company Behind Fieldline?

- **Seller:** [Fieldline](https://www.g2.com/sellers/fieldline)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Fieldman management software](https://www.g2.com/products/fieldman-management-software/reviews)

User-friendly Asset & Work management platform built to manage fieldwork and all infrastructure assets. Contractors, local governments, and utilities rely on Fieldman's customizable portal and intuitive WebApp to install smart meters, perform leak inspections, schedule different jobs, and collect field data, setting a foundation for an efficient asset management strategy. Fieldman has been utilized by organizations such as Core&Main, AquaMeter, the City of Statesville, and others to efficiently dispatch work orders and collect field data throughout the USA. The Fieldman platform helps organizations extend the lifecycle of their vertical and horizontal assets by 30%, accumulating information about asset condition, maintenance, and repair schedules. Fieldman equips field technicians with an intuitive app that works on any device and operates offline. Founded in 2019 in Michigan, Fieldman's goal is to offer a user-friendly and low-friction technology solution that any user, regardless of age or technology experience, can use. For more information, please visit fieldman.co

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Fieldman management software?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fieldman management software?

- **Seller:** [Fieldman](https://www.g2.com/sellers/fieldman)
- **Year Founded:** 2019
- **HQ Location:** Sawyer, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=879acd213c26058e0586b61bb69a3756277c9e101e3bc06f5b1c9cf27f77442e&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldmansoftware&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Fieldman management software?

**["Work force productivity - Fieldman"](https://www.g2.com/survey_responses/fieldman-management-software-review-9805655)**

**Rating:** 5.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/fieldman-management-software-review-9805655)

### [FieldMarshal](https://www.g2.com/products/fieldmarshal/reviews)

FieldMarshal is an AI-powered field service management platform that runs your entire home service business autonomously. Features include AI phone answering that books jobs 24/7, instant auto-quoting from photos, smart scheduling and dispatch, automated follow-ups and review management, and professional invoicing. Built for contractors, plumbers, electricians, HVAC technicians, and home service professionals. Starting at $0.99/month introductory pricing.

#### Who Is the Company Behind FieldMarshal?

- **Seller:** [Polsia](https://www.g2.com/sellers/polsia-296e4a80-2873-43cb-ace6-9c532a7e997e)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f852400a919ba866471ae1c370191f23f50ccb573524e74a3665695fba525477&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fpolsia%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Fieldmobi Frontline](https://www.g2.com/products/fieldmobi-frontline/reviews)

A powerful data collection and field team management platform that keeps you connected to your entire field team and helps manage remote attendance and leaves, track work activities, expenses and timesheets as well as collect and manage important business information and resolve related issues. Comes with Fieldmobi Smart Notes to connect end users.

#### Who Is the Company Behind Fieldmobi Frontline?

- **Seller:** [Fieldmobi](https://www.g2.com/sellers/fieldmobi)
- **Year Founded:** 2022
- **HQ Location:** Thane, IN
- **Twitter:** @fieldmobi  
33 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883e547384beba2c8a8fe519e20d6f5252b8057ee6eaf783905cb84a8d1efd34&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffieldmobi%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Field Nexus](https://www.g2.com/products/field-nexus/reviews)

Field Nexus is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as HVAC, electrical, plumbing, pest control etc. Field Nexus helps companies ditch paperwork in favor of a digital solution. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, service agreements, PMA's, material and parts ordering management etc. Field Nexus also integrates seamlessly with QuickBooks Online software. This solution is available across the U.S. and Canada.

#### Who Is the Company Behind Field Nexus?

- **Seller:** [Metaware Labs](https://www.g2.com/sellers/metaware-labs)
- **Year Founded:** 2012
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eaea4d96a274257867888c2261a7c786b643119855f76174095254c4100beed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3103206&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [FieldOPS](https://www.g2.com/products/fieldops/reviews)

Field Service Software Modules-Starting with the dispatch board(s) for scheduling and dispatching along with customer equipment tracking. Additional software modules may be added initially or in the future as your company grows.

#### Who Is the Company Behind FieldOPS?

- **Seller:** [Mobilogic](https://www.g2.com/sellers/mobilogic)
- **HQ Location:** PARIS, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a55135932ea86c556e704150f44adbba87e11a01eeeec589fe67c248b57c44f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobilogic&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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